Tech Support Executive

Location : Noida, Uttar Pradesh, India

Employment Type : Full-Time, Work from Office

Experience Level : 2+ years

Timings: 09 AM 07 PM

Working Days : 6 Days, Rotational off

Role Overview-

We are seeking a dedicated Technical Support Executive to join our team. This on-site opportunity involves being our customer s primary point of contact, offering technical assistance, and ensuring a seamless user experience with our digital products and services. Your expertise in troubleshooting, effective communication, and commitment to customer satisfaction will be pivotal to our success.

Key Responsibilities-

• Troubleshoot and resolve basic hardware/software issues
• Collect inquiries from multiple social media platforms & direct customer interactions to ensure accurate and relevant responses, with a Point of contact.
• Identify and resolve technical problems & provide desired solutions.
• Maintain a deep understanding of our products and services to effectively assist customers and provide accurate information.
• Accurately document customer interactions, technical issues, and resolutions in our support database for future reference and analysis.
• Collaborate with the product development team by conveying customer feedback and recurring issues to drive continuous improvement.
• Escalate complex technical issues to higher-level support or development teams

• 0 3 years of experience in technical/customer support (depending on the level)
• Hands-on experience in the LSQ tool, Zandex, and Ozonetel software.
• Strong knowledge of Windows/Mac OS, common software applications, and networking basics
• Excellent communication skills and profound knowledge of email marketing
• Familiarity with helpdesk software and remote support tools
• Ability to work in a fast-paced, customer-focused environment

• Basic knowledge of CRM or ERP systems.
• Experience with SaaS-based products (Software as a service).