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Nisc Export Services
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GCS Professional

GCS Professional

Nisc Export Services

2 - 4 years

4 - 7 Lacs

hyderabad

Posted:-1 days ago| Platform:

Apply

Skills Required

switching repair hardware networking preventive maintenance networking software installation system administration breakdown maintenance technical support installation computer hardware microsoft windows desktop support troubleshooting ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide first line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction

Answer customer questions and inquiries across a variety of EBSCO products Perform problem determination / problem source identification to understand the

root cause of a customers issue Collaborate and negotiate with other support operations/organizations to prioritize

and diagnose problems to resolution Instruct clients with explanation of product features, installation, configuration, and

deployment of product upgrades both verbally and in writing Communicate action plans to the client or EBSCO representative as appropriate Troubleshoot and resolve specific product related issues while maximizing customer

satisfaction

NISC Export Services Pvt. Ltd. . Able to effectively communicate and present technical concepts to technical and

non-technical professionals. Makes customers and their needs a primary focus. Develops and sustains productive

customer relationships. Able to produce significant output with minimal waste. Adjusts quickly to changing priorities and conditions. Copes effectively with

complexity and change.

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