Client Success Technical Associate

About Qube:

Key Responsibilities

• Provide L1/L2 support for Qube Wire customers through email, phone, and ticketing systems.

• Knowledge related to content delivery, KDMs, and playback systems is an added advantage.

• Diagnose and resolve problems with Linux servers, network connectivity.

• Perform log analysis and escalate unresolved issues to higher support levels or engineering.

• Guide customers in the installation, configuration of Linux servers.8

• Document issues, resolutions, and maintain an updated knowledge base/SOPs.

• Collaborate with Technical Operations and Engineering teams for bug fixes and product improvements.

• Provide remote assistance to cinemas and distributors as required.

Required Skills & Experience

• 1 2 years of experience in Technical Support, IT Helpdesk, or Customer Support.

• Knowledge of Linux (Core OS/CentOS/Ubuntu) commands, file systems, and logs.

• Basic Knowledge of hardware and networking basics (IP, DNS, VPN, firewalls).

• Knowledge of digital cinema concepts (DCP, KDM, IMB, server operations) is a strong plus.

• Hands-on experience with ticketing tools (ServiceNow, Fresh Desk, Zendesk, etc.).

• Strong communication and customer handling skills.

Soft Skills

• Problem-solving and analytical mindset.

• Ability to remain calm and professional under pressure.

• Team player with willingness to work in rotational shifts.

• Eagerness to learn new tools and technologies.