Client Success Technical Associate

Qube Cinema

2 - 5 years

2 - 5 Lacs

chennai

Posted:5 hours ago| Platform:

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Skills Required

linux troubleshooting client support technical support technical troubleshooting aws and container management proactive client engagement cross-functional collaboration

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Qube:

.

Key Responsibilities

Provide
L1/L2 support
for Qube Wire customers through email, phone, and ticketing systems.
Knowledge related to
content delivery, KDMs, and playback systems is an added advantage
.
Diagnose and resolve problems with
Linux servers, network connectivity.
Perform
log analysis
and escalate unresolved issues to higher support levels or engineering.
Guide customers in the
installation, configuration of Linux servers.
8
Document issues, resolutions, and maintain an updated
knowledge base/SOPs
.
Collaborate with Technical Operations and Engineering teams for
bug fixes and product improvements
.
Provide
remote assistance
to cinemas and distributors as required.

Required Skills & Experience

12 years
of experience in Technical Support, IT Helpdesk, or Customer Support.
Strong knowledge of
Linux (Core OS/CentOS/Ubuntu)
commands, file systems, and logs.
Good understanding of
networking basics
(IP, DNS, VPN, firewalls).
Familiarity with
cloud platforms
(AWS/Azure) is an advantage.
Knowledge of
digital cinema concepts (DCP, KDM, IMB, server operations)
is a strong plus.
Hands-on experience with
ticketing tools
(ServiceNow, Fresh Desk, Zendesk, etc.).
Strong
communication and customer handling skills
.

Soft Skills

Problem-solving and analytical mindset.
Ability to remain calm and professional under pressure.
Team player with willingness to work in
rotational shifts
.
Eagerness to learn new tools and technologies.

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