RESPONSIBILITIES: Troubleshoot/resolve customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, or other issues commonly encountered in systems operation in a networked environment Lead the Q2 platform knowledge acquisition for the SDK Development and Support teams as a whole, and partner with Internal and External Development Teams to improve the overall supportability of the Q2 SDK platform Modify software as necessary including, but not limited to changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the customers problem in a production environment. Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts Contribute, as needed, to team caseload management Build solutions to improve overall team efficiencies in the Q2 developer program Regularly receive escalated cases from management, and must prioritize accordingly Route tickets to appropriate team members and other Q2 departments as need while keeping the customer updated with status. Regularly document and report product/application defects to Development team and escalate unresolved problems to the appropriate resources. Proactively seek out, research, and implement improvements to better serve customers Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Cultivate cross-department communication, collaboration, and synergy Share best practices with team members to enhance the quality and efficiency of customer support Obtain higher-level direction when needed from the Development team Enable the advancement of others on the team by providing technical guidance and feedback May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting Typically requires 2-5 years of related support experience, including full-stack application support. Previous experience with enterprise/mid-sized software support or delivery experience required Server experience with Windows and/or Linux administration, including web servers such as IIS, NGINX, or others. Experience with Python programming preferred but not required Advanced database knowledge with MS SQL (current and supported versions) Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment Ability to discuss technical concepts with non-technical customers, handle tight timelines and demanding constraints needed Experience with cloud or container-based infrastructure preferred Previous knowledge of the banking industry and practices preferred Expert level understanding of the Q2 architecture and process workflow preferred Must have excellent communication skills and have the ability to interact with C-level executives Strong organization skills needed and must pay close attention to detail Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work Benefits Hybrid & Remote Work Opportunities Flexible Time Off Career Development & Mentoring Programs Generous Retirement Benefit Plans, including a company matching HSA program. Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs You Earned it

Job Description RESPONSIBILITIES: Troubleshoot/resolve customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, or other issues commonly encountered in systems operation in a networked environment Lead the Q2 platform knowledge acquisition for the SDK Development and Support teams as a whole, and partner with Internal and External Development Teams to improve the overall supportability of the Q2 SDK platform Modify software as necessary including, but not limited to changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the customers problem in a production environment. Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts Contribute, as needed, to team caseload management Build solutions to improve overall team efficiencies in the Q2 developer program Regularly receive escalated cases from management, and must prioritize accordingly Route tickets to appropriate team members and other Q2 departments as need while keeping the customer updated with status. Regularly document and report product/application defects to Development team and escalate unresolved problems to the appropriate resources. Proactively seek out, research, and implement improvements to better serve customers Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Cultivate cross-department communication, collaboration, and synergy Share best practices with team members to enhance the quality and efficiency of customer support Obtain higher-level direction when needed from the Development team Enable the advancement of others on the team by providing technical guidance and feedback May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting Typically requires 5-8 years of related support experience, including full-stack application support. Previous experience with enterprise/mid-sized software support or delivery experience required Server experience with Windows and/or Linux administration, including web servers such as IIS, NGINX, or others. Experience with Python programming preferred but not required Advanced database knowledge with MS SQL (current and supported versions) Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment Ability to discuss technical concepts with non-technical customers, handle tight timelines and demanding constraints needed Experience with cloud or container-based infrastructure preferred Previous knowledge of the banking industry and practices preferred Expert level understanding of the Q2 architecture and process workflow preferred Must have excellent communication skills and have the ability to interact with C-level executives Strong organization skills needed and must pay close attention to detail Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work Benefits Hybrid & Remote Work Opportunities Flexible Time Off Career Development & Mentoring Programs Generous Retirement Benefit Plans, including a company matching HSA program. Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs You Earned it”

About Helix by Q2: Helix is a best-in-class modern banking core system designed to embed financial products into everyday consumer applications. Our high-scale, high-volume system boasts industry-leading API response times. We take pride in our innovative solutions and are looking for an equally passionate Lead Software Engineer to lead and grow a dynamic engineering team. Responsibilities: Technically lead the development, validation, and maintenance of software products through the complete agile software development cycle. Assist other leaders in making pragmatic technical decisions. Be an advocate for high quality code and coach other team members. Build high quality solutions with the right balance of unit tests and spec flow tests Assist leadership in understanding technology gaps/risks and help come up with solutions Present clear and concise status updates to leadership. Adapt to new processes and technologies as necessary Required Technical and Professional Expertise: Typically requires a minimum of 8 years of related experience with a Bachelors degree; or 6 years and a Masters degree; or a PhD with 3 years experience; or equivalent experience. Preferred B.E/B.Tech in Computer Science or a relevant field with a minimum of 8 years of related experience, or an advanced degree with 6+ years of experience. Knowledge of enterprise development techniques. .NET Web development experience (HTML5, JS, MVC, etc.). Proficiency in at least one programming language (C#, .Net Core) and scripting. Proficiency in MS SQL Server or similar RDMS. Experience in designing and building high-scale, high-volume systems. Familiarity with DevOps practices, including CI/CD and pipelines. Strong experience in debugging complex web application issues through code review and detailed logs. Excellent communication and leadership skills, especially with highly technical team members. Experience with cross-site teaming and organizational management. Proficiency with technical tools like Splunk and Snowflake, and adaptability to new tools as necessary.

About Helix by Q2: Helix is a best-in-class modern banking core system designed to embed financial products into everyday consumer applications. Our high-scale, high-volume system boasts industry-leading API response times. We take pride in our innovative solutions and are looking for an equally passionate Technical Development Manager to lead and grow a dynamic engineering team. Role Overview: We are seeking a talented Technical Development Manager to build and nurture a team within the Helix business unit. The ideal candidate is curious, passionate about improvement, and leads by example. Responsibilities: Lead and manage the development, validation, and maintenance of software products through the complete agile software development cycle. Utilize business metrics to identify gaps and inefficiencies. Grow, coach, and manage a team, addressing individual performance challenges and growth areas. Collaborate with extended development management teams to prioritize and deliver optimized solutions. Work closely with Product Management, Quality Engineering, and customers to adopt modernized and strategic solutions. Identify technological, process, and people gaps and work with team, peers, and managers to come up with solutions. Present clear and concise status updates to leadership. Continuously enhance the skills and experiences of the team. Required Technical and Professional Expertise: B.E/B.Tech in Computer Science or a relevant field with a minimum of 12 years of related experience, or an advanced degree with 10+ years of experience. 1-2+ years of direct management experience with software engineers and/or quality engineers. Knowledge of enterprise development techniques. .NET Web development experience (HTML5, JS, MVC, etc.). Proficiency in at least one programming language (C#, .Net Core) and scripting. Expertise in SQL and NoSQL databases. Experience in designing and building high-scale, high-volume systems. Familiarity with DevOps practices, including CI/CD and pipelines. Strong experience in debugging complex web application issues through code review and detailed logs. Excellent communication and leadership skills, especially with highly technical team members. Ability to foster a culture of continuous engineering improvement through mentoring, feedback, and metrics. Experience with cross-site teaming and organizational management. Proficiency with technical tools like Splunk and Snowflake, and adaptability to new tools as necessary.

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2 s high standards. RESPONSIBILITIES: Provide excellent first contact customer service to our internal customers Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction Setup new employee offices and assist with on-boarding of new Q2 employees Image, configure, test, and distribute workstations to employees Coordinate escalation and resolution of complex issues with the appropriate IT teams Help to maintain a positive and professional work environment Assign appropriate permissions to users in Active Directory Perform regular file archival and data migrations as necessary Collaboratively document, develop, and contribute to Helpdesk continual service improvement Maintain inventory of all corporate assets issued to employees Participate in rotating on-call shifts approximately once per month Provide support for key IT projects Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Perform responsibilities within established SOX and security compliance requirements EXPERIENCE AND KNOWLEDGE: 2-4 years of technical experience in an IT organization Ability to work individually, as a team, and cross-functionally to resolve complex issues Strong customer service, written, and oral communication skills Experience with Active Directory Experience supporting both Windows and Mac workstations Experience providing effective support to remote users Preferred: Advanced Degree in Information Systems, Computer Science, Engineering or related field Experience with Identity Management tools - (SSO) Experience with Mobile Device Management tools - (MDM) Experience with A/V and collaboration tools Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it Click here to find out more about the benefits we offer. How We Give Back to the Community: You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking a Business Analyst to support our Fraud Prevention team by working closely with the Product Owner, engineers, and customer-facing teams. Your role will focus on translating customer needs into actionable product features, improving fraud and risk management solutions, and enhancing automation and compliance. You ll bridge business needs with technical solutions, ensuring high-quality product delivery. Key Responsibilities: Gather and document business and technical requirements for product enhancements. Design solutions using conceptual models, business process workflows, and use cases. Collaborate with fraud analysts to assess fraud trends and refine risk models. Define user stories, product features, and requirements in Jira and Confluence. Conduct user acceptance testing (UAT) to validate solution effectiveness. Participate in Agile ceremonies and manage product backlogs. Provide training and create user guides for product functionalities. Identify workflow inefficiencies and recommend process improvements. What You Bring: Typically requires a Bachelor s degree in (Computer Science, Finance, or a related field) and a minimum of 2 years of related experience as a Business Analyst in banking, payment processing, financial technology, or SaaS. Strong knowledge of fraud prevention, risk management, and digital banking security. Experience with payment disputes, chargebacks, and regulatory requirements. Proficiency in SQL, data analysis tools, APIs, and process modeling. Experience with ACH payments is highly preferred. Familiarity with Agile methodologies (Scrum), Jira, Confluence, and Microsoft Office. Excellent communication, analytical, and problem-solving skills. CBAP certification or similar credentials (preferred). This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it Click here to find out more about the benefits we offer. How We Give Back to the Community: You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

As passionate about our people as we are about our mission. What We’re All About Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking a Senior Manager Customer Support that requires a customer centric and employee focused personality. Essential background experience should include leading large customer focused teams, strong communication, organizational skills and attention to detail. The ideal candidate is a self-motivated leader with a passion in career development of individuals and excellent customer service. Responsibilities Deliver a superior customer support experience to Q2 customers Responsible on delivering of L1, L2 skilled work while get to interact with Delivery and the Implementation teams. Drive Interlock connects with cross function teams across Engineering, Product and Services. Deep dive exposure working with Customer Success and the sales team to funnel Customer needs and work closely with the Product team. Service reviews with Customer, Implementation and Engineering working enhancements and product defects. Drive the team towards the vision, direction, and culture of Q2 and the Support organization. Achieve team goals by maximizing the success of the team members through motivating, rewarding, and coaching. Coach leaders through regular scheduled 1 on 1’s, maintaining employee development and satisfaction. Design, monitor, and otherwise implement any required Performance Improvement Plans (PIP’s) for support agents identified as underperforming. Employee development by reviewing Individual development plans (IDP) for employee succession. Manage individual and team performance expectations and goals! Lead in developing new or strategic processes and activities to assist in creating deeper relationships with our customers and cross-functional departments. Engage in continuous improvement (including but not limited to processes, technology, team, customer service, methodologies, and capabilities). Analyze results via regular reporting metrics and use these metrics to drive support members and process improvements. Develop and maintain effective relationships with executive customer contacts. Review NPS/ Customer Satisfaction Survey Responses for each survey feedback and coach on improvements as needed . Work with other Q2 departments on initiatives that will drive down case volume or overall time to resolution. Define and develop process and procedures that drive efficiency and consistency in support, Identify and remove roadblocks. Manage and address client escalations with a “call first” mentality, someone not afraid to pick up the phone to resolve issues quickly. Develop and maintain effective relationships with other departments and leaders. Exemplify workplace and business ethics. Effectively manage projects to meet deadlines and achieve results. Identify, meet and exceed team and individual metrics that contribute to Q2 and executive management objectives. Exemplify the Q2 corporate culture and spirit. Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to. Working the US business hours (India night time is a must-ask) Shift Time: 5 PM to 2 AM Experience And Knowledge Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 10 years of related experience; or an advanced degree with 6+ years of experience; or equivalent relevant work experience. Typically requires 2-5 years managing and developing employees. From an Enterprise Support with intermediate and above knowledge of SQL. Excellent communication and organizational skills required. Track record of leadership success, managing and mentoring teams and managers. Ability to interface with diverse internal and external stakeholders. Superior analytics, problem-solving, and troubleshooting skills . Ability to manage multiple projects concurrently and prioritize issues in a fast-moving, dynamic environment. Strong knowledge of effective business requirements practices and support methodologies with Strong presentation skills . A passion for improving processes and a commitment to customer satisfaction. Working knowledge of Salesforce, Jira, PowerBI, and SharePoint applications. Knowledge of banking practices is helpful. This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” Click here to find out more about the benefits we offer. How We Give Back To The Community You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Show more Show less

As passionate about our people as we are about our mission. What We’re All About Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Job Title: Manager , Delivery Management Job Description Q2 is seeking a dynamic and experienced Technical Delivery Manager to join the Leadership Team of the Service Delivery Centre of Excellence (CoE). As part of this role, you will contribute to delivering innovative digital banking solutions to our North American Banking & Financial Services Clientele. Joining a high-performance team, you'll be at the forefront of technology, involved in implementing and supporting custom code for clients. If you thrive on problem-solving and exceeding client expectations, we invite you to be a part of this dynamic position. Role Overview Q2 is seeking a highly skilled Technical Delivery Manager to join our digital banking division. The ideal candidate will have a strong background in IT, with a minimum of 12 years of hands-on technical experience, including at least 2 years in a managerial capacity leading a team of engineers. The Technical Delivery Manager will play a critical role in overseeing the successful delivery of our digital banking solutions, ensuring alignment with business objectives, and driving continuous improvement in our delivery processes. Key Responsibilities Lead and manage a team of engineers, providing guidance, mentorship, and technical expertise. Collaborate closely with cross-functional teams, including product management, software development, and quality assurance, to ensure timely and high-quality delivery of digital banking solutions. Define and implement best practices, standards, and processes for technical delivery, ensuring adherence to industry standards and compliance requirements. Monitor project timelines, budgets, and resources, identifying and mitigating risks and ensuring successful project delivery. Foster a culture of innovation and continuous improvement within the team, promoting knowledge sharing and collaboration. Establish and maintain strong relationships with key stakeholders, including clients, partners, and internal teams, to drive alignment and achieve business objectives. Stay current with industry trends, emerging technologies, and best practices, providing recommendations and insights to senior leadership. Prior experience (hands-on experience will be an added advantage) with tools like Bit bucket, Jenkins, SQL, Nomad, Vault, Splunk, JIRA & Salesforce Qualifications Typically requires Bachelor’s degree in computer science, Information Technology and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience. Typically requires 1-2 years managing and developing employees with a proven track record of technical leadership and project delivery. Minimum of 1-2 years of experience in a managerial role, leading a team of engineers. Strong technical background, with expertise in digital banking, software development, and IT infrastructure. Excellent communication, leadership, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels. Strong analytical and problem-solving skills, with a keen attention to detail. Proven ability to manage multiple projects and priorities in a fast-paced, dynamic environment. Same as above. This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” Click here to find out more about the benefits we offer. How We Give Back To The Community You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Show more Show less

Q2 is seeking a Senior Project Manager for our Helix India team.In this role, you will work in a collaborative, agile/hybrid environment to extend the Q2 Platform to meet the requirements of our ever-growing Financial Institution client base. This is your chance to join a high-performance team that is pushing the boundaries of technology to deliver and support custom code for clients. As Senior Project Manager, you will: Assist the developmentteamin the execution and delivery of thescrum teamscommitments. Activelywork with the leadership teamtoremove impediments. Coach the teams on agreed uponprocesses todelivercommittedfunctionalityto the end userin their delivery of user stories and resolution of bugs. Provide program management support and oversight for the initiatives owned by the team. Monitoring day-to-day project activities and corresponding resourcing. RESPONSIBILITIES: Works with Product Owner/Business Analyst and team members toensure healthy backlog management and prioritization practices Assists the team in identifying blockers andsolicitshelp from team members, product owners, or leaders Provides assistancein dependency management and cross team coordination Removes impediments to the teams ability to perform Plans and hosts the rituals of scrum, including the daily standups, the sprint planning meetings, the sprint demos, and the sprint retrospectives Maintains the artifacts of scrum Coaches team members on their roles and responsibilities and agile best practices, while watching for problems and helping to resolve them Gathers and communicates scrum team metrics to assist with team velocity improvements, planning, and estimation processes Manage communication, coordination, and status updates to leadership, including both program/initiative updates and overall operations updates Create and analyze operational trends and data used for decision-making, root cause analysis, and performance measurement. Capacity planning, i.e. making sure that resources have capacity to work on upcoming projects. Monitoring and managing employees’ workload, utilization, and hours. Managing resource conflicts. EXERIENCE & QUALIFICATION: Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience. Minimum 5+ years related experience in project management, scrum master, business analysis or software implementations, Project Management Methodology exposure preferred (PMP or PMI) Agile exposure preferred (CSM or CSPO) Strong analytical and problem-solving skills Familiarity with enterprise software deployment architecture and methodologies Ability to manage expectations and provide creative solutions to priority conflicts across a program. Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations. Ability to organize and oversee multi-facet software deployments across multiple projects. Capable of assessing project risks and related mitigation steps. Ability to convey technical concepts to business-oriented banking project/scrum teams and interact with technical internal resources. Client first attitude and commitment to satisfaction.

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an Implementation Engineer who will Responsible for implementing Q2 s Ebanking Solutions in order to align with the business requirements of our customers. You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer. Must be exceptionally detail-oriented, an energetic self-starter who can work independently and in a group setting . This work is performed out of our Implementations Solution Center in Austin and does not require travel. RESPONSIBILITIES: Partner with clients and internal teams to understand business requirements and direct the configuration duties Develop and perform quality assurance check points within your team to ensure quality and timely delivery Take ownership of your team s business results by developing and leading training and execution plans Monitors and impacts key metrics and efficiencies Problem-solve routine to complex issues Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions Provide Level 2 and 3 support to other team members Create and implement tools that increase quality, security and productivity Track status and provide updates in relation to overall implementation process Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Work closely with Development and other teams to ensure client satisfaction and on-time delivery EXPERIENCE AND KNOWLEDGE: Bachelor s Degree in related field or equivalent experience Typically requires up to 2 years of related work experience Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued Configuration and deployment experience with Web Services Some knowledge of HTML helpful Data migration experience a plus VMware experience valuable Experience with Python and other scripting languages Familiarity with iOS and Android mobile applications platforms helpful Strong troubleshooting, diagnostic and analytical skills. Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment A relentlessly positive disposition Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion. Ability to train individuals 1-on-1 and in a classroom environment The ability to remain calm, diplomatic, and cooperative under stressful conditions Strong written and oral communication skills including communication of technical concepts to non-technical individuals Enterprise Software experience Financial Services experience is beneficial but not a requirement This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it

Q2 is seeking a Senior Project Manager for our Platform group in Implementations. R eporting to an Implementations Delivery Manager and working closely with Implementation Engineers, the Senior Project Manager is responsible for implementing Q2 s ebanking solutions in order to align with the business requirements of our customers. RESPONSIBILITIES : Partner with clients to understand business requirements and expectations Design and execute project plans and documentation to deploy Q2 solutions Direct project resources to complete tasks in a timely manner Work closely with the client and team to problem solve issues that arise Track status and provide updates in relation to overall implementation process Train and educate clients on the product and configuration options EXPERIENCE AND KNOWLEDGE : Typically requires a Bachelor s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience. Project Management Methodology exposure preferred (PMP or PMI) Exposure to SQL is preferable Familiarity with enterprise software deployment architecture and methodologies Experience building documentation and project plans using Excel, MS Project, and MS PowerPoint Experience managing client expectations with a Client first attitude and commitment to satisfaction Ability to organize and execute multi-facet software deployments Capable of assessing project risks and mitigations Ability to convey technical concepts to business oriented banking project teams and interact with technical internal resources Possess project leadership qualities Strong written and oral communication skills with e xcellent people and teamwork skills Ability to remain calm, diplomatic, and cooperative under stressful conditions Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast paced environment Ability to travel 15% to client sites Financial Services and enterprise software experience preferred This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it

Data Analysis and Reporting: Collect, analyze, and interpret operational data to identify trends and areas for improvement. Develop and maintain reports and dashboards to track key performance indicators (KPIs). Present findings and recommendations to management through clear and concise reports. Should be able to understand and design What-if models for project P&L and resource allocations Process Improvement: Evaluate existing operational processes and identify opportunities for improvement. Develop and implement process improvement strategies to increase efficiency and reduce costs. Collaborate with cross-functional teams to implement changes and monitor their impact. Project Management: Assist in planning and executing operational projects. Track project progress, identify potential issues, and ensure timely completion of milestones. Coordinate with stakeholders to ensure project objectives are met. Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes. Generate reports & dashboard related to Program health considering cost, efficiency, timelines etc Bachelors or masters degree in related field or equivalent experience 8+ years of experience with a Bachelors degree or 5+ years of experience with a Masters degree in a similar role Project Management Methodology exposure preferred (PMP or PMI) Strong analytical and problem-solving skills Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint Good hands-on experience of MS Visio, Lucid charts, etc. Exposure to Jira, Salesforce, Qualtrics, PowerBI, etc. Experience managing expectations and providing creative solutions to priority con Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations. Capable of assessing project risks and related mitigation steps. Client first attitude and commitment to satisfaction Strong written and verbal communication skills Excellent people and teamwork skills. Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment. Prior experience with Salesforce (or other CRM tools) and SharePoint preferred. Financial Services and enterprise software experience preferred. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it

Work with developers, business analysts, Implementation engineers, P roject managers, and other stakeholders to understand the goals and deliverables of each project and how it relates to our industry and our product s standard functionality. Create, manage, execute, and maintain test cases Execute automated test cases, provide results, and create resulting d efects with diagnostic information for proper triage Set up and maintain test environments and test automation. Work with developers to explain test outcomes and guide them in understanding exit criteria. Ability to focus on detail while also exercising pragmatism to keep up with project deadlines Participate in and contribute test effort estimates in Sprint/Release planning sessions Be passionate about driving product quality throughout the product line Defect Tracking, classification, priority, and s everity justification should be strong Experience in functionality testing Maintain documentation of test results and prepare detailed reports on findings. Ensure compliance with national and international quality standards. Typically requires a bachelors degree in (relevant degree) and 1 to 2 years relevant work experience Strong experience with Test Plans, and Testing Methodology Strong experience in testing web-based software solutions (both front-end and back-end services) Working on Banking domain in the past would be an added advantage Experience with Automation tools such as Selenium with Python/JavaScript is considered a plus Strong test case management skills (Create, Execute, Report, Revise, Repeat) Strong experience debugging complex web application issues through code review and detailed logs Excellent communication and teaming skills especially with highly technical team members Strong test plan organization and test execution planning skills in a CI and Agile environment Experience working in small, highly efficient teams with a high degree of collaboration process Passionate about the work, has a proactive work ethic, and highly motivated attitude to provide excellence in software quality Experience with version control systems such as Gitlab/ Bitbucket Experience with debugging and tracking quality assurance metrics. Experience with SAAS is highly desired Strong analytical and problem-solving skills. Ability to work flexible hours when necessary for deadlines

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking a Senior Systems Administrator who will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Q2 s high standards. RESPONSIBILITIES: Manage and support the deployment and administration of desktops, laptops, tablets, smartphones, Azure Virtual Desktops, and enterprise applications using Microsoft Intune, Jamf, and Nerdio. Perform security patching and updates on Windows and Linux systems during defined maintenance windows. Upgrade and maintain administrative tools and utilities; configure or implement new services as required to meet operational needs. Develop, maintain, and improve system documentation, procedures, and operational playbooks. Contribute to continuous improvement initiatives and drive operational efficiency through automation and process optimization. Conduct regular audits and support Compliance, Internal Audit, and Information Security reviews. Troubleshoot and resolve complex issues affecting mission-critical systems and applications to ensure high availability and performance. Provide Tier II support to internal stakeholders; investigate and resolve escalated technical issues. Implement, upgrade, and configure core infrastructure and asset management systems per project and operational requirements. Monitor and analyze system performance across the corporate environment to identify areas for enhancement. Manage Active Directory, including user/service account provisioning and deprovisioning. Produce regular system performance reports to support capacity planning and scalability. Manage password and identity lifecycle; enforce enterprise identity and access policies. Ensure adherence to all applicable security, confidentiality, availability, and privacy controls and policies. EXPERIENCE AND KNOWLEDGE: Bachelor s degree in Computer Science, Information Systems, Engineering, or a related technical field. Minimum of 5 years of hands-on experience in systems administration or equivalent practical experience. Strong expertise with identity management tools, including SSO and SAML 2.0 integrations. Solid experience with virtualization platforms such as VMware and other hypervisors. Hands-on experience managing cloud environments using Microsoft Azure and AWS. Proven experience with Okta user and application administration. Proficiency in Microsoft 365 administration, including Entra ID (Azure AD) and Intune. Strong scripting skills with PowerShell; ability to automate routine tasks and workflows. Ability to work independently, collaboratively within a team, and across departments to resolve complex issues. Excellent written and verbal communication skills. Flexibility to participate in on-call rotations and perform work during scheduled maintenance windows. Experience with project/task tracking using Jira or similar platforms. Familiarity with modern AI tools (e.g., Copilot, ChatGPT) is a plus. This position requires fluent written and oral communication in English. Health Wellness Hybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it

Q2 is seeking a Senior Systems Administrator who will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Q2s high standards. RESPONSIBILITIES: Manage and support the deployment and administration of desktops, laptops, tablets, smartphones, Azure Virtual Desktops, and enterprise applications using Microsoft Intune, Jamf, and Nerdio. Perform security patching and updates on Windows and Linux systems during defined maintenance windows. Upgrade and maintain administrative tools and utilities; configure or implement new services as required to meet operational needs. Develop, maintain, and improve system documentation, procedures, and operational playbooks. Contribute to continuous improvement initiatives and drive operational efficiency through automation and process optimization. Conduct regular audits and support Compliance, Internal Audit, and Information Security reviews. Troubleshoot and resolve complex issues affecting mission-critical systems and applications to ensure high availability and performance. Provide Tier II support to internal stakeholders; investigate and resolve escalated technical issues. Implement, upgrade, and configure core infrastructure and asset management systems per project and operational requirements. Monitor and analyze system performance across the corporate environment to identify areas for enhancement. Manage Active Directory, including user/service account provisioning and deprovisioning. Produce regular system performance reports to support capacity planning and scalability. Manage password and identity lifecycle; enforce enterprise identity and access policies. Ensure adherence to all applicable security, confidentiality, availability, and privacy controls and policies. EXPERIENCE AND KNOWLEDGE: Bachelors degree in Computer Science, Information Systems, Engineering, or a related technical field. Minimum of 5 years of hands-on experience in systems administration or equivalent practical experience. Strong expertise with identity management tools, including SSO and SAML 2.0 integrations. Solid experience with virtualization platforms such as VMware and other hypervisors. Hands-on experience managing cloud environments using Microsoft Azure and AWS. Proven experience with Okta user and application administration. Proficiency in Microsoft 365 administration, including Entra ID (Azure AD) and Intune. Strong scripting skills with PowerShell; ability to automate routine tasks and workflows. Ability to work independently, collaboratively within a team, and across departments to resolve complex issues. Excellent written and verbal communication skills. Flexibility to participate in on-call rotations and perform work during scheduled maintenance windows. Experience with project/task tracking using Jira or similar platforms. Familiarity with modern AI tools (e.g., Copilot, ChatGPT) is a plus.

As passionate about our people as we are about our mission. What We’re All About Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Join Q2 as a Delivery Manager and Lead the Future of Digital Banking Implementation! At Q2, we’re looking for an inspiring and driven Delivery Manager to lead a talented team of Implementation Engineers in delivering cutting-edge solutions for financial institutions. This role goes beyond project management—you’ll be a strategic force for quality, efficiency, and innovation. If you’re passionate about process improvement, leadership and mentoring, this role offers the chance to make a tangible impact in the fast-evolving fintech landscape. You’ll be based out of our Bangalore COE , where you’ll play a crucial role in shaping how we deliver exceptional service to our clients. Key Responsibilities Lead and empower a team of Implementation Engineers to deliver high-quality deliverables using Agile Methodology. Build and cultivate high-performance teams that exceed expectations and set new standards. Champion quality assurance by setting checkpoints and driving timely, accurate delivery. Track and optimize key performance metrics to improve efficiency and outcomes. Drive best practices and innovation within the team, implementing automation to enhance processes. Collaborate closely with Delivery Managers, Project Managers, Product, Development and IT teams to provide technical support and resources for seamless project execution. Engage with stakeholders across Q2 to ensure alignment and success of team goals. Analyse project metrics and lead initiatives aligned with Q2’s strategic direction. Ensure all security, availability, confidentiality, and privacy standards are met. What You’ll Bring Typically requires a Bachelor’s degree in Computer Science and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience. Typically requires 1-2 years managing and developing employees. Strong knowledge of MS SQL, DB Design, and TSQL query language related to enterprise software configuration, installation, and debugging. Proven experience building, mentoring and motivating high-performance teams. Excellent written and oral communication skills with the ability to interface effectively at all levels. A calm, diplomatic approach to problem-solving, especially under pressure. Strong organisational skills, attention to detail and the ability to prioritise in a fast-paced environment. Familiarity with enterprise software deployment architecture and Agile methodologies. Background in Financial Services and enterprise software is a plus. A knack for identifying and implementing automation solutions to drive efficiency. If you’re excited about leading a team in a high-impact role, innovating processes and contributing to Q2’s mission of empowering financial institutions, we’d love to hear from you! This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” Click here to find out more about the benefits we offer. How We Give Back To The Community You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Show more Show less

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an experienced Senior Lead Software Engineer who is passionate about building software on a SaaS platform. Our team delivers online banking web and mobile software consisting of high-quality technology solutions that enable financial institutions and their customers to securely communicate and transact anytime and anywhere via online banking, mobile banking, and voice banking. In this role, you will be part of Q2 Digital Banking Engineering team that is responsible for planning, defining and delivering the overarching technology to the satisfaction of our amazing clients. At Q2 we understand, respect, and appreciates different people, ideas, and culture. We approach every challenge and new idea with a spirit of endless possibility. We work hard but believe in keeping Q2 fun, relaxed, casual, and highly creative. Come join us in our mission to build stronger and more diverse communities by strengthening their financial institutions. Responsibilities Define and document the Software architecture for new and existing products, including system architecture, data architecture, and application architecture. Work with engineers to design and implement technical solutions, ensuring they meet performance, scalability, and security requirements. Writing high-quality, efficient, and maintainable code, often with a focus on solving complex technical challenges. Leading or actively participating in code reviews to ensure code quality, consistency, and adherence to coding standards. Identifying and addressing performance bottlenecks, and optimizing code and systems for improved speed and efficiency. Maintaining comprehensive technical documentation, including system architecture, code comments, and documentation to assist in understanding and maintaining the software. Working closely with cross-functional teams, such as product managers, designers, and quality assurance, to deliver software products that meet business requirements. Ensuring that software is developed with security best practices in mind, addressing vulnerabilities, and protecting user data. Effectively communicating technical concepts and project status to non-technical stakeholders. Experience and Knowledge Typically requires a Bachelor s degree in (relevant degree) and a minimum of 10 years of related experience; Web development experience (HTML5, Angular JS/React JS/Vue JS) Experience in development, including proficiency in at least one programming language (preferably Python, Go ) and scripting. Database expertise, particularly in SQL. Working knowledge on Aurora PostgreSQL and Snowflake is an added advantage Familiarity with DevOps practices, including CI/CD and pipelines. Knowledge of cloud platforms, such as AWS as well as containerization and HashiCorp tools like Nomad and Terraform. Strong experience debugging complex web applications issues through code review and detailed logs Excellent communication and teaming skills especially with highly technical team members This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it

As passionate about our people as we are about our mission. What We’re All About Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking a Business Analyst to support our Fraud Prevention team by working closely with the Product Owner, engineers, and customer-facing teams. Your role will focus on translating customer needs into actionable product features, improving fraud and risk management solutions, and enhancing automation and compliance. You’ll bridge business needs with technical solutions, ensuring high-quality product delivery. Key Responsibilities Gather and document business and technical requirements for product enhancements. Design solutions using conceptual models, business process workflows, and use cases. Collaborate with fraud analysts to assess fraud trends and refine risk models. Define user stories, product features, and requirements in Jira and Confluence. Conduct user acceptance testing (UAT) to validate solution effectiveness. Participate in Agile ceremonies and manage product backlogs. Provide training and create user guides for product functionalities. Identify workflow inefficiencies and recommend process improvements. What You Bring Typically requires a Bachelor’s degree in (Computer Science, Finance, or a related field) and a minimum of 2 years of related experience as a Business Analyst in banking, payment processing, financial technology, or SaaS. Strong knowledge of fraud prevention, risk management, and digital banking security. Experience with payment disputes, chargebacks, and regulatory requirements. Proficiency in SQL, data analysis tools, APIs, and process modeling. Experience with ACH payments is highly preferred. Familiarity with Agile methodologies (Scrum), Jira, Confluence, and Microsoft Office. Excellent communication, analytical, and problem-solving skills. CBAP certification or similar credentials (preferred). This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” Click here to find out more about the benefits we offer. How We Give Back To The Community You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Show more Show less

As passionate about our people as we are about our mission. What We’re All About Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2’s high standards. Responsibilities Provide excellent first contact customer service to our internal customers Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction Setup new employee offices and assist with on-boarding of new Q2 employees Image, configure, test, and distribute workstations to employees Coordinate escalation and resolution of complex issues with the appropriate IT teams Help to maintain a positive and professional work environment Assign appropriate permissions to users in Active Directory Perform regular file archival and data migrations as necessary Collaboratively document, develop, and contribute to Helpdesk continual service improvement Maintain inventory of all corporate assets issued to employees Participate in rotating on-call shifts approximately once per month Provide support for key IT projects Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Perform responsibilities within established SOX and security compliance requirements Experience And Knowledge 2-4 years of technical experience in an IT organization Ability to work individually, as a team, and cross-functionally to resolve complex issues Strong customer service, written, and oral communication skills Experience with Active Directory Experience supporting both Windows and Mac workstations Experience providing effective support to remote users Preferred: Advanced Degree in Information Systems, Computer Science, Engineering or related field Experience with Identity Management tools – (SSO) Experience with Mobile Device Management tools - (MDM) Experience with A/V and collaboration tools Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” Click here to find out more about the benefits we offer. How We Give Back To The Community You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Show more Show less

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. This position is an individual contributor within the Internal Audit Team responsible for leading and executing high-impact, risk-based IT audit engagements aligned with regulatory frameworks (e.g., SOX, FFIEC, NIST) and organizational priorities. The ideal candidate will have experience auditing complex IT environments and a deep understanding of cybersecurity, IT governance, and technology risk. This role contributes to the annual IT audit plan by assessing risk, planning and scoping audits, and delivering assurance and advisory services across areas including financial reporting, cloud computing, data protection, third-party risk, and IT operations. The Senior IT Internal Auditor will collaborate with stakeholders across Accounting, Technology, Information Security, Risk, and Compliance to drive risk mitigation and control improvement efforts. Responsibilities Execute SOX IT and information systems testing program, including conducting walkthroughs, analyzing audit evidence, executing controls testing, identifying and defining issues, and documenting business processes and procedures. Support the creation of status reports and planning materials assist with overall and collaborate closely with internal and external stakeholders for the IT Program. Perform the end-to-end planning, execution, and reporting with the IT Internal Audit Manager of risk-based IT audit engagements across domains such as: Information Security Program Network System Security Business Continuity and Disaster Recovery (BC/DR) Change Management and Software Development Lifecycle (SDLC) Third-Party Risk Management (TPRM) Identity Access Management (IAM) IT Operations and Asset Management Privacy and Data Protection Cloud and Outsourced Services Evaluate IT risks, control maturity, and alignment with regulatory expectations. Provide risk advisory and control consultation to IT and business leadership on strategic technology initiatives, regulatory obligations, and emerging threats. Collaborate closely with cross-functional stakeholders, including Accounting, Information Security, Compliance, Legal, and Engineering teams, to understand business processes and evaluate control effectiveness. Develop and deliver clear, concise, risk-focused audit reports dealing with complex and sensitive issues, including findings, root cause analysis, and actionable, in a timely manner for internal and external audiences.. Complete assigned responsibilities following audit standards. Partner with internal and external audit teams to ensure a timely and efficient testing approach and issue resolution. Monitor and validate the implementation of management action plans and ensure sustainable remediation of control issues. Support new system implementations and ensure compliance with existing policies Conduct risk assessments, including the identification of controls and testing attributes. Contribute to the development and evolution of the IT audit program, including risk assessment methodology, audit universe updates, and use of data analytics. Act as a key liaison to internal and external auditors, examiners, and other assurance functions to ensure coordinated risk coverage and alignment. Take initiative and suggest alternatives for process improvements Duties may change and Team Members may be required to perform other duties as assigned Minimum Experience and Knowledge Bachelor s degree in Information Technology, Accounting, Finance, or a related field Five or more years of experience in IT audit, internal audit, cybersecurity, financial services, or a related business function Thorough understanding of internal controls, IT risk, and regulatory requirements including SOX, FFIEC, and financial compliance frameworks Strong knowledge of internal audit methodologies, including experience leading audit projects in accordance with the Institute of Internal Auditors (IIA) Global Standards Demonstrated ability to independently plan, execute, and manage complex audit engagements with minimal supervision Proven ability to communicate complex concepts clearly across both technical and non-technical stakeholders Experience operating as a subject matter expert in key areas such as IT General Controls (ITGCs), IT Application Controls, agile software development practices, NIST frameworks, and/or GAAP Strong project management skills with the ability to manage multiple priorities simultaneously while maintaining attention to detail and accuracy Advanced proficiency in Microsoft Excel, Word, Outlook, and data analysis tools used for issue identification and trend monitoring Highly self-motivated, results-driven, and committed to delivering high-quality work in a dynamic environment Excellent time management and organizational skills, with the ability to support multiple projects, work both independently and collaboratively within the team and effectively prioritize and manage a large volume of work Superior interpersonal, written, and verbal communication skills, with the ability to create thorough documentation and interface effectively with individuals at various levels Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment Analytical with strong problem-solving abilities and creative resolution skills Demonstrated discretion and trustworthiness when working with confidential financial, operational, or employee data Holds an active CIA, CISA, or CPA designation or evidenced plans to pursue Preferred Experience and Knowledge 3+ years of direct experience in IT Audit for a SaaS company or equivalent IT audit experience at a top-tier firm (Big 4, RSM, Protiviti, etc.) 2 or more years of experience leading end-to-end engagements and/or leadership experience within the information technology or security fields Demonstrated knowledge of internal controls, business risks and audit techniques in a large SaaS organization Demonstrated knowledge of SOC1 and SOC2 requirements Knowledge of data analytics tools such as ACL, Power BI, or Tableau Experience with AuditBoard or other audit engagement support tools Maintains other designations including Certified Management Accountant (CMA), Certified Fraud Examiner (CFE), Certified Information Security Systems Professional (CISSP), Certified Financial Services Auditor (CFSA), or other relevant business designation. #LI-RR This position requires fluent written and oral communication in English. Health Wellness Hybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it