Job Title: E Content Specialist Department Product Management Team Involves quality review of scholarly titles and capture of metadata information from journal websites for inclusion into EBSCO products. Required Skill set: Knowledge of Journal publishing Excellent Web browsing skills Good understanding of how journal websites are structured and managed A strong proficiency in verbal and written skills in English. Strong communication skills with the ability to communicate effectively with internal and/or External contacts. Experience & proficiency in Microsoft Office (Outlook, Excel, Word) Work as part of a team, as well as independently Ability to absorb & note information in meetings/Training Able to prioritize workload effectively and be extremely organized Good to have Skills: Knowledge of Project Management tools such as Rally, Net Suite Preferred Qualifications: A Degree in any discipline. Preferably candidates with a degree in Library Science Experience Required: 2-6 yearsexperience in the Online Publishing Industry.
The objective of this project is to assess, evaluate, and make necessary corrections to the eBook files such as PDF & ePUB and their associated metadata in the production pipeline to ensure quick access and a seamless reading experience for the end users. This project involves various workflows, and the main goal is to host the publisher-supplied titles on to our EBSCO databases. Duties and Responsibilities Primary responsibility of the candidate includes the following: Ability to understand Publisher Notes Review the critical errors and fixable warnings in the Validation Report generated by the validation tool Inspect eBooks visually to make sure they meet our quality standards. Addressing Pagination, Bookmark, Crop, OCR errors in PDFs by using Adobe Acrobat Editing EPUB files in Oxygen XML Editor Assigning appropriate standard error codes (predefined). Address the errors if they are fixable or FAIL the eBook with a standard note to the publisher. Qualifications Education: A Bachelors Degree in any discipline Skills & Abilities Sound Knowledge on Adobe tools like Adobe Acrobat, Adobe Digital Editions, Adobe Photoshop Knowledge on Editors like Oxygen XML Editor, Sigil Must be familiar with web-based applications Hands-on experience in quality checking would be an added value Must be a team player Experience 2+ years in content management projects
Provide first line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction Answer customer questions and inquiries across a variety of EBSCO products Perform problem determination / problem source identification to understand the root cause of a customers issue Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution Instruct clients with explanation of product features, installation, configuration, and deployment of product upgrades both verbally and in writing Communicate action plans to the client or EBSCO representative as appropriate Troubleshoot and resolve specific product related issues while maximizing customer satisfaction NISC Export Services Pvt. Ltd. . Able to effectively communicate and present technical concepts to technical and non-technical professionals. Makes customers and their needs a primary focus. Develops and sustains productive customer relationships. Able to produce significant output with minimal waste. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
(a) Basic Function: - Support Customer Relations team by assisting with projects related to YBP. (b) Essential Functions: This role may include some or all of these functions: Answer Product related questions (both technical and service related) and resolve concerns in a timely and efficient manner (within 24 hours whenever possible) via telephone, e-mail, on-line, etc Ensure all communication and activities are logged. Assist in project work of a repetitive nature. Prioritize tasks in fast-paced environment. Understand the technical environment, products service, systems used for YBP and CRM. Required Qualifications: Candidates with 2-3 years working experience in MS Excel. Any Graduate with excellent verbal communication; excellent written communication; positive attitude team player Proficiency in Macros will be an added advantage. Preferred Qualifications: Excellent time management, multi-tasking, and good Internet browsing skills Library industry related experience a plus Outstanding organizational skills, thrives in a structured work environment Excellent verbal communication; Excellent written communication; Positive attitude team player. Work Location: Hyderabad (Cherlapally).