Role Overview : The Data Entry Specialist will support our IT Glue platform by entering and verifying customers technical data while developing IT Glue workflows and processes. This position facilitates excellent attention to detail by ensuring technical information is entered correctly and all technical details are correct within the program. You will be expected to develop, design, and implement solutions within IT Glue. A clear understanding of problems through data-driven solutions delivered through the software and analytics. This position will work closely with the technical team to provide solution support within IT Glue. Key Responsibilities : Gathering and analyzing technical information for entry into program. Maintaining and entering technical data in IT Glue. Develop policies and procedures to continue IT Glue operations, for technicians and our clients. Handling highly sensitive information. Helping the team to continuously improve process, and fanatically document process. Manage multiple tasks in a fast-paced environment with competing priorities. Be the in-house expert on all things IT Glue. Support and work with other departments to ensure data is compiled accurately. Work independently and with team members to analyze data sources, design, configure, and build repeatable processes while maintaining data within IT Glue. Perform various tasks of data ingestion, data transformation, and data visualizations. Conduct data analysis, data integration, data management and IT Glue operational enhancements. Understand IT Glue and implement solutions to enhance the team’s experience. Create internal documentation for complete enhancements. Develop and maintain a detailed schedule for timeframes of work to be completed. Perform training to internal team on operations of IT Glue development. Provide technical product support and troubleshooting as needed with technicians. Review and provide answers related to the work performed. Hands-on experience in the ConnectWise suite (Manage, RMM, Cloud Radial) to support day-to-day operations, system monitoring, issue resolution, and process optimization. Prior experience with ConnectWise tools is REQUIRED Requirements : Ability to solve problems thoroughly, quickly, and creatively with an eye for detail. Hands on experience in many aspects of data management activities involving large data sets (e.g., data gathering, data analysis and data validation). Experience with data analysis and application enhancement design. Leveraging data to develop internal technical processes within IT Glue. Strong written and verbal communication skills to support technical subject matter experts and create documentation as needed. Preferred Skills : Experience with IT Glue, IT Boost and/or Hudu. Knowledge of MSP operations. Subject matter knowledge Information Technology. Data manipulation, and data analysis for business intelligence. Data modeling, integration, and cleansing in IT Glue.

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers -Mohali( Punjab) Position: AWS Cloud Engineer Experience: Minimum 5 years of experience. Why to Join ALARIC VENTURES? Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: Results-driven Cloud & Solutions Architect with five years of deep technical expertise in architecting, implementing, and securing scalable, resilient cloud environments, primarily on Amazon Web Services (AWS). AWS certifications, including specialties in Security, Advanced Networking, DevOps and strategic mindset to designing high- impact cloud solutions that align with business objectives. The candidate should be passionate for continuous learning, strong foundation in cloud security, governance, and a proven ability to lead transformation initiatives across customer engagement platforms, including Amazon Connect The candidate should have technical acumen with leadership to deliver secure, customer-centric, and innovative cloud-native solutions. Core competencies: Cloud Solution Design & Architecture: Expertise in designing end-to-end cloud solutions leveraging a wide array of AWS services such as EC2, S3, VPC, Lambda, IAM, and CloudFormation. Contact Centre Modernization: Proven experience in designing and deploying intelligent customer experience solutions using Amazon Connect. Security & Compliance: Architecting secure, compliant, and well-governed environments with specialization in AWS Security practices. Infrastructure as Code & DevOps: Skilled in automating cloud infrastructure using CloudFormation and enabling CI/CD pipelines for efficient delivery. Data & Analytics: Building scalable data pipelines and insightful dashboards using Amazon QuickSight and related AWS analytics tools. Thought Leadership & Mentoring: Active contributor to the cloud community; passionate about mentoring, particularly supporting women in technology. Technical Toolkit: - Languages & Tools: Python, AWS CLI, CloudFormation, Terraform Cloud Services: Amazon Connect, EC2, S3, Lambda, RDS, IAM, VPC, SQS Architectural Models: Public Cloud, Hybrid Cloud, Serverless Computing Domains: Cloud Security, Cloud-native Application Development, Infrastructure Automation Leadership Strengths: Cross-functional collaboration, stakeholder engagement, solution evangelism, team mentoring Certifications: - AWS Certified Solutions Architect Professional AWS Certified DevOps Engineer Professional AWS Certified Advanced Networking Specialty AWS Certified Security Specialty AWS Certified Database Specialty AWS Certified Solutions Architect Associate AWS Certified Developer Associate AWS Certified SysOps Administrator Associate AWS Certified Cloud Practitioner AWS Partner: Generative AI Essentials Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts /EST Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. The Best working culture and growth opportunities. Learning opportunities in leading technologies Compensation as per Market Standard

Position Overview: Results-driven Cloud & Solutions Architect with five years of deep technical expertise in architecting, implementing, and securing scalable, resilient cloud environments, primarily on Amazon Web Services (AWS). AWS certifications, including specialties in Security, Advanced Networking, DevOps and strategic mindset to designing high impact cloud solutions that align with business objectives. The candidate should be passionate for continuous learning, strong foundation in cloud security, governance, and a proven ability to lead transformation initiatives across customer engagement platforms, including Amazon Connect The candidate should have technical acumen with leadership to deliver secure, customer-centric, and innovative cloud-native solutions. Core competencies: Cloud Solution Design & Architecture: Expertise in designing end-to-end cloud solutions leveraging a wide array of AWS services such as EC2, S3, VPC, Lambda, IAM, and CloudFormation. Contact Centre Modernization: Proven experience in designing and deploying intelligent customer experience solutions using Amazon Connect. Security & Compliance: Architecting secure, compliant, and well-governed environments with specialization in AWS Security practices. Infrastructure as Code & DevOps: Skilled in automating cloud infrastructure using CloudFormation and enabling CI/CD pipelines for efficient delivery. Data & Analytics: Building scalable data pipelines and insightful dashboards using Amazon Quick Sight and related AWS analytics tools. Thought Leadership & Mentoring: Active contributor to the cloud community, passionate about mentoring, particularly supporting women in technology. Technical Toolkit: - Languages & Tools: Python, AWS CLI, CloudFormation, Terraform Cloud Services: Amazon Connect, EC2, S3, Lambda, RDS, IAM, VPC, SQS Architectural Models: Public Cloud, Hybrid Cloud, Serverless Computing Domains: Cloud Security, Cloud-native Application Development, Infrastructure Automation Leadership Strengths: Cross-functional collaboration, stakeholder engagement, solution evangelism, team mentoring

Welcome and greet guests in a friendly and professional manner Handle incoming and outgoing correspondence, including emails and letters Manage the reception area to ensure it is clean and organized at all times Assist with administrative tasks, such as data entry, filing, and photocopying Maintain a record of incoming and outgoing guests and employees Coordinate with other departments to ensure smooth operations Maintain knowledge of company products, services, and policies Provide support to other team members as needed

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Business Towers (Sector 66-Mohali) Positions: Inside Sales Representative Executive Experience: Minimum 2 years Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and results driven Inside Sales Representative to join our team and play a key role in generating leads and building a strong sales pipeline. The ideal candidate will identify potential customers, initiate conversations, qualify prospects, and schedule appointments for the sales team. You will work closely with marketing and sales teams to meet business growth objectives and contribute to the companys success. Key Responsibilities: Lead Generation: Research and identify potential clients using online tools, databases, and other resources. Generate qualified leads through outbound calls, emails, and social media outreach. Build and maintain a strong pipeline of potential customers. Prospecting and Outreach: Initiate contact with decision-makers, influencers, and key stakeholders. Conduct effective discovery calls to understand client needs and qualify them based on predefined criteria. Engage prospects through personalized communication and tailored messaging. Appointment Setting: Schedule appointments or demos for the sales team with high- potential leads. Collaborate with account executives to ensure a smooth handoff of qualified leads. CRM Management: Maintain accurate and up-to-date records of all activities, interactions, and opportunities in the CRM system. Track and report key metrics, including lead conversion rates and pipeline growth. Collaboration: Provide feedback on market trends and customer needs to help improve products or services. Target Achievement: Meet or exceed monthly and quarterly lead generation and pipeline development targets. Continuously improve lead qualification processes to enhance the overall sales funnel. Required Skills and Qualifications Experience: 2+ years of proven experience in inside sales, lead generation, or telemarketing. Experience in B2B sales or working with AI based products, SaaS, IT, or staffing companies is a plus. Technical Skills: Proficiency in CRM tools like Salesforce, HubSpot, or Zoho. Strong knowledge of email marketing tools and lead generation platforms (e.g., LinkedIn Sales Navigator). Sales and Communication: Exceptional verbal and written communication skills with a professional demeanor. Ability to handle objections and engage prospects effectively over the phone and email. Persuasive and consultative selling skills to build trust with potential clients. Soft Skills: Highly self-motivated, with a strong sense of accountability and time management. Resilient and adaptable in a fast-paced, target-driven environment. Strong research and analytical skills to understand prospects and their industries. Preferred Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field. Familiarity with lead generation strategies for AI based products, IT staffing, SaaS, or managed services industries. Exposure to cold calling and email outreach best practices. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Work Conditions: Ability to work in work from office environment. Flexibility to align with time zones of target markets (e.g., US, UK, or APAC). Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

Position Overview: We are looking for a highly motivated and enthusiastic Individual for a Technical Trainer with strong fountains in Desktop troubleshooting, Printer troubleshooting, Office 365, windows servers, Virtualization, Azure/AWS, and Networking. You will be responsible for the training of the new joining for the role of Associate System Admin, L1 and L2 resources. This is an excellent opportunity to start your career in a dynamic and supportive environment. Required skills: y to diverse audiences. • Excellent presentation, communication, and interpersonal skills Good Interpersonal skills Proven hands-on training experience is a must. Design, Develop and Deliver training on System administrator /System Engineer Topics (Desktop, Printers, Back-ups and disaster recovery, Windows servers, Virtualization, Networking, Azure/AWS, Office 365 and Active Directory) Conduct in-person and virtual training sessions for new recruits and existing staff. Customize training material to align with company standards and specific team needs. Stay updated with the latest system administration tools and trends. Evaluate training effectiveness and make improvements based on feedback. Collaborate with engineering and support teams to understand skill gaps and training needs. Evaluate training effectiveness through assessments, feedback, and performance metrics. Strong understanding of technical concepts and the ability to communicate them clearly Shift timing and working hours: • Night shifts and Rotational shifts • 5 Days working in a week

Position Overview: We are looking for a highly motivated and enthusiastic Individual for a Technical Trainer with strong fountains in Desktop troubleshooting, Printer troubleshooting, Office 365, windows servers, Virtualization, Azure/AWS, and Networking. You will be responsible for the training of the new joining for the role of Associate System Admin, L1 and L2 resources. This is an excellent opportunity to start your career in a dynamic and supportive environment. Required skills: Proven hands-on training experience is a must. Design, Develop and Deliver training on System administrator /System Engineer Topics (Desktop, Printers, Back-ups and disaster recovery, Windows servers, Virtualization, Networking, Azure/AWS, Office 365 and Active Directory) Conduct in-person and virtual training sessions for new recruits and existing staff. Customize training material to align with company standards and specific team needs. Stay updated with the latest system administration tools and trends. Evaluate training effectiveness and make improvements based on feedback. Collaborate with engineering and support teams to understand skill gaps and training needs. Evaluate training effectiveness through assessments, feedback, and performance metrics. Strong understanding of technical concepts and the ability to communicate them clearly to diverse audiences. Excellent presentation, communication, and interpersonal skills. Education and/or Experience: Any Technical qualifications (BCA, B.Tech, B.Sc.-IT). Good to have technical certification (MCSE/MCSC/CCNA, AZ-104, CompTIA) Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Interested candidates can share CV on sherry.1149@alaricventures.com

Position Overview : We are looking for a highly motivated and enthusiastic Individual for Customer Support representative role for our US clients infrastructure management. You will be responsible to provide online assistance to US customers related to form submissions. Being a customer care representative, is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills : • Excellent Interpersonal skills • Strong problem-solving skills and attention to detail. • Eagerness to learn and adapt to new technologies. • Ability to work well in a team and independently. • Analytical and troubleshooting skills. • Knowledge about internet browsers EDGE, Mozilla and Firefox • Basic understanding of Operating systems (windows) Education and/or Experience : • Any qualifications. • 1-3 years of experience and Freshers can also apply. • This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Shift timing and working hours : • Night shifts and Rotational shifts • 5 Days working in a week

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers -Mohali( Punjab) Position: AWS Cloud Engineer Experience: Minimum 5 years of experience Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: Results-driven Cloud & Solutions Architect with five years of deep technical expertise in architecting, implementing, and securing scalable, resilient cloud environments, primarily on Amazon Web Services (AWS). AWS certifications, including specialties in Security, Advanced Networking, DevOps and strategic mindset to designing high impact cloud solutions that align with business objectives. The candidate should be passionate for continuous learning, strong foundation in cloud security, governance, and a proven ability to lead transformation initiatives across customer engagement platforms, including Amazon Connect The candidate should have technical acumen with leadership to deliver secure, customer-centric, and innovative cloud-native solutions. Core competencies: Cloud Solution Design & Architecture : Expertise in designing end-to-end cloud solutions leveraging a wide array of AWS services such as EC2, S3, VPC, Lambda, IAM, and CloudFormation. Contact Centre Modernization: Proven experience in designing and deploying intelligent customer experience solutions using Amazon Connect. Security & Compliance: Architecting secure, compliant, and well-governed environments with specialization in AWS Security practices. Infrastructure as Code & DevOps: Skilled in automating cloud infrastructure using CloudFormation and enabling CI/CD pipelines for efficient delivery. Data & Analytics: Building scalable data pipelines and insightful dashboards using Amazon QuickSight and related AWS analytics tools. Thought Leadership & Mentoring: Active contributor to the cloud community; passionate about mentoring, particularly supporting women in technology.

DETAILED JOB DESCRIPTION Organization : Alaric Ventures Location : Bestech Towers, Sector 66 (Mohali) Position : Sr Network Engineer Experience : 5 to 10 Years Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: As an integral part of our Managed Services team, the Senior Network Engineer specializes in planning, design, and execution of the migration from Cisco Viptela SDWAN to Cisco Meraki SDWAN/SASE. This role requires a proactive, self-starting individual who can manage multiple projects from design through implementation, effectively communicate technical information to a variety of audiences, and drive projects to successful completion. This highly client-facing position demands excellent service skills across phone, email, and remote assistance platforms, and the ability to build and maintain long-term client relationships. Required skills: Lead the planning, design, and execution of the migration from Cisco Viptela SDWAN to Cisco Meraki SDWAN/SASE. Collaborate with cross-functional teams to ensure seamless integration and deployment of Meraki SDWAN solutions. Conduct network assessments and audits to identify potential challenges and optimize migration strategies. Configure and manage Meraki SDWAN devices, ensuring optimal performance and security. Provide technical support and troubleshooting during and after the migration process. Develop and maintain comprehensive documentation, including network diagrams, configurations, and migration plans. Train and mentor junior network engineers on Meraki SDWAN technologies and best practices. Stay updated with the latest developments in SDWAN and SASE technologies to ensure the implementation of the best practices. Education and/or Experience: Bachelors degree in computer science, Information Technology, or a related field. Minimum of 5 years of experience in network engineering, with a focus on SDWAN technologies. Proven experience with Meraki Switches, Mist Wireless, Zscaler, Cisco Viptela SDWAN and Cisco Meraki SDWAN/SASE. Strong understanding of network protocols, routing, and switching. Experience with network security principles and practices. Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills. Relevant certifications such as CCNP, CCIE, or Meraki certifications are highly desirable. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts /EST Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. The Best working culture and growth opportunities. Learning opportunities in leading technologies Compensation as per Market Standard

Role Overview: The L3 Engineer and MS Team Lead is responsible for overseeing day-to-day operations, managing escalations, and driving automation within the Amazon Connect Managed Services framework. This role ensures optimal service availability, operational efficiency, and continuous improvements aligned with business objectives. Key Responsibilities: Lead and manage end-to-end operations of Amazon Connect, ensuring high availability, performance, and SLA compliance. Serve as the primary escalation point for critical incidents and complex technical challenges. Drive automation and process improvements to enhance service delivery and operational efficiency. Implement proactive monitoring, alerting, and reporting to mitigate risks and optimize service performance. Collaborate with L1/L2 engineers, security teams, and cloud architects for effective issue resolution and service enhancements. Interface with AWS Support and third-party vendors for troubleshooting and continuous service improvement. Establish and maintain Standard Operating Procedures (SOPs) and best practices for NOC operations. Support service transition planning for onboarding new customers and managing evolving operational requirements. Provide on-call support for escalations , ensuring critical issues are addressed promptly. Required Skills & Qualifications: 5+ years of experience in NOC operations, L3 support, or cloud-based contact center management . Expertise in Amazon Connect, AWS cloud services, networking, and VoIP technologies . Proficiency in incident, problem, and change management processes within an ITIL framework. Hands-on experience with automation, scripting, and Infrastructure-as-Code (IaC) . Familiarity with monitoring and observability tools (e.g., AWS CloudWatch, Splunk, Datadog). Strong troubleshooting skills in SIP, IVR flows, call routing, and cloud telephony integrations . AWS certifications (e.g., AWS Certified Advanced Networking, AWS Certified Solutions Architect) preferred. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation : Group Health insurance and other benefits. The Best working culture and growth opportunities. • Learning opportunities in leading technologies • Compensation as per Market Standard

Position Overview: As an integral part of our Managed Services team, the Senior Network Engineer specializes in planning, design, and execution of the migration from Cisco Viptela SDWAN to Cisco Meraki SDWAN/SASE. This role requires a proactive, self-starting individual who can manage multiple projects from design through implementation, effectively communicate technical information to a variety of audiences, and drive projects to successful completion. This highly client-facing position demands excellent service skills across phone, email, and remote assistance platforms, and the ability to build and maintain long-term client relationships. Required skills: • Lead the planning, design, and execution of the migration from Cisco Viptela SDWAN to Cisco Meraki SDWAN/SASE. • Collaborate with cross-functional teams to ensure seamless integration and deployment of Meraki SDWAN solutions Conduct network assessments and audits to identify potential challenges and optimize migration strategies. Configure and manage Meraki SDWAN devices, ensuring optimal performance and security. Provide technical support and troubleshooting during and after the migration process. Develop and maintain comprehensive documentation, including network diagrams, configurations, and migration plans. Train and mentor junior network engineers on Meraki SDWAN technologies and best practices. Stay updated with the latest developments in SDWAN and SASE technologies to ensure the implementation of the best practices. Education and/or Experience: • Bachelor's degree in computer science, Information Technology, or a related field. Minimum of 5 years of experience in network engineering, with a focus on SDWAN technologies. Proven experience with Meraki Switches, Mist Wireless, Zscaler, Cisco Viptela SDWAN and Cisco Meraki SDWAN/SASE. Strong understanding of network protocols, routing, and switching. Experience with network security principles and practices. Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills. Relevant certifications such as CCNP, CCIE, or Meraki certifications are highly desirable. Shift timing and working hours: Night shifts /EST Monday to Friday Fixed working days

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: System Administrator Experience: 1-3 years Position Overview: We are looking for a highly motivated and enthusiastic Individual for an Associate System Administrator for our US clients infrastructure management. You will be responsible for configuration, maintenance and troubleshooting of computer systems, Networks and office365, Azure AD, Google drive, Printers and Antivirus. Being into Associate System administrator, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills: Good Interpersonal skills Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Experience of Desktop Troubleshooting, Printer troubleshooting. Outlook Configurations- Office 365 Knowledge of Dropbox, Google Drive Antivirus installations and Troubleshooting Knowledge of DHCP, DNS Basic Knowledge of Routers, Firewalls Active Directory users and groups management File and folder permissions. Network Printer installations. Knowledge of backup types and Restore processes. Basic understanding of Operating systems (windows) Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc.-IT). Good to have AZ900/MSCA certification. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: System Administrator Experience: 1-3 years Position Overview: We are looking for a highly motivated and enthusiastic Individual for an Associate System Administrator for our US clients infrastructure management. You will be responsible for configuration, maintenance and troubleshooting of computer systems, Networks and office365, Azure AD, Google drive, Printers and Antivirus. Being into Associate System administrator, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills: Good Interpersonal skills Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Experience of Desktop Troubleshooting, Printer troubleshooting. Outlook Configurations- Office 365 Knowledge of Dropbox, Google Drive Antivirus installations and Troubleshooting Knowledge of DHCP, DNS Basic Knowledge of Routers, Firewalls Active Directory users and groups management File and folder permissions. Network Printer installations. Knowledge of backup types and Restore processes. Basic understanding of Operating systems (windows) Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc.-IT). Good to have AZ900/MSCA certification. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

DETAILED JOB DESCRIPTION Organization : Alaric Ventures Location : Bestech Towers, Sector 66 (Mohali) Position : Sr Network Engineer Experience : 5 to 10 Years Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: As an integral part of our Managed Services team, the Senior Network Engineer specializes in planning, design, and execution of the migration from Cisco Viptela SDWAN to Cisco Meraki SDWAN/SASE. This role requires a proactive, self-starting individual who can manage multiple projects from design through implementation, effectively communicate technical information to a variety of audiences, and drive projects to successful completion. This highly client-facing position demands excellent service skills across phone, email, and remote assistance platforms, and the ability to build and maintain long-term client relationships. Required skills: Lead the planning, design, and execution of the migration from Cisco Viptela SDWAN to Cisco Meraki SDWAN/SASE. Collaborate with cross-functional teams to ensure seamless integration and deployment of Meraki SDWAN solutions. Conduct network assessments and audits to identify potential challenges and optimize migration strategies. Configure and manage Meraki SDWAN devices, ensuring optimal performance and security. Provide technical support and troubleshooting during and after the migration process. Develop and maintain comprehensive documentation, including network diagrams, configurations, and migration plans. Train and mentor junior network engineers on Meraki SDWAN technologies and best practices. Stay updated with the latest developments in SDWAN and SASE technologies to ensure the implementation of the best practices. Education and/or Experience: Bachelors degree in computer science, Information Technology, or a related field. Minimum of 5 years of experience in network engineering, with a focus on SDWAN technologies. Proven experience with Meraki Switches, Mist Wireless, Zscaler, Cisco Viptela SDWAN and Cisco Meraki SDWAN/SASE. Strong understanding of network protocols, routing, and switching. Experience with network security principles and practices. Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills. Relevant certifications such as CCNP, CCIE, or Meraki certifications are highly desirable. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts /EST Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. The Best working culture and growth opportunities. Learning opportunities in leading technologies Compensation as per Market Standard

DETAILED JOB DESCRIPTION Organization : Alaric Ventures Location : Bestech Towers, Sector 66 (Mohali) Position : Sr Network Engineer Experience : 5 to 10 Years Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: As an integral part of our Managed Services team, the Senior Network Engineer specializes in planning, design, and execution of the migration from Cisco Viptela SDWAN to Cisco Meraki SDWAN/SASE. This role requires a proactive, self-starting individual who can manage multiple projects from design through implementation, effectively communicate technical information to a variety of audiences, and drive projects to successful completion. This highly client-facing position demands excellent service skills across phone, email, and remote assistance platforms, and the ability to build and maintain long-term client relationships. Required skills: Lead the planning, design, and execution of the migration from Cisco Viptela SDWAN to Cisco Meraki SDWAN/SASE. Collaborate with cross-functional teams to ensure seamless integration and deployment of Meraki SDWAN solutions. Conduct network assessments and audits to identify potential challenges and optimize migration strategies. Configure and manage Meraki SDWAN devices, ensuring optimal performance and security. Provide technical support and troubleshooting during and after the migration process. Develop and maintain comprehensive documentation, including network diagrams, configurations, and migration plans. Train and mentor junior network engineers on Meraki SDWAN technologies and best practices. Stay updated with the latest developments in SDWAN and SASE technologies to ensure the implementation of the best practices. Education and/or Experience: Bachelors degree in computer science, Information Technology, or a related field. Minimum of 5 years of experience in network engineering, with a focus on SDWAN technologies. Proven experience with Meraki Switches, Mist Wireless, Zscaler, Cisco Viptela SDWAN and Cisco Meraki SDWAN/SASE. Strong understanding of network protocols, routing, and switching. Experience with network security principles and practices. Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills. Relevant certifications such as CCNP, CCIE, or Meraki certifications are highly desirable. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts /EST Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. The Best working culture and growth opportunities. Learning opportunities in leading technologies Compensation as per Market Standard

We are looking for a highly motivated and enthusiastic individual for customer support representative role for our US clients infrastructure management. Being a customer care representative, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Desired Candidate Profile: 1 year of experience preferred in a similar role. Strong understanding of IT support principles and practices. Excellent communication skills with ability to work under pressure. Proficiency in troubleshooting and problem-solving skills with attention to detail. Ability to adapt quickly to new processes and technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Knowledge about internet browsers . Basic understanding of Operating systems (windows) Education and/or Experience: Any Graduation 1-3 years of experience This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success.. Shift timing and working hours: Rotational night shifts 5 Days working 9hrs shift Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs. Roles and Responsibilities: Provide technical support to customers via phone for desktop and laptop issues. Troubleshoot hardware and software problems using troubleshooting skills. Resolve customer queries related to IT support, technical voice process, and technical support. Interested candidates can reach out on: Mobile-9915101769

We are looking for a highly motivated and enthusiastic individual for customer support representative role for our US clients infrastructure management. Being a customer care representative, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Desired Candidate Profile: 1 year of experience preferred in a similar role. Strong understanding of IT support principles and practices. Excellent communication skills with ability to work under pressure. Proficiency in troubleshooting and problem-solving skills with attention to detail. Ability to adapt quickly to new processes and technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Knowledge about internet browsers . Basic understanding of Operating systems (windows) Education and/or Experience: Any Graduation 1-3 years of experience This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success.. Shift timing and working hours: Rotational night shifts 5 Days working 9hrs shift Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs. Roles and Responsibilities: Provide technical support to customers via phone for desktop and laptop issues. Troubleshoot hardware and software problems using troubleshooting skills. Resolve customer queries related to IT support, technical voice process, and technical support. Interested candidates can reach out on: Mobile-9915101769

We are looking for a highly motivated and enthusiastic individual for customer support representative role for our US clients infrastructure management. Being a customer care representative, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Desired Candidate Profile: 1 year of experience preferred in a similar role. Strong understanding of IT support principles and practices. Excellent communication skills with ability to work under pressure. Proficiency in troubleshooting and problem-solving skills with attention to detail. Ability to adapt quickly to new processes and technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Knowledge about internet browsers . Basic understanding of Operating systems (windows) Education and/or Experience: Any Graduation 1-3 years of experience This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success.. Shift timing and working hours: Rotational night shifts 5 Days working 9hrs shift Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs. Roles and Responsibilities: Provide technical support to customers via phone for desktop and laptop issues. Troubleshoot hardware and software problems using troubleshooting skills. Resolve customer queries related to IT support, technical voice process, and technical support. Interested candidates can reach out on: Mobile-9915101769

• Good Interpersonal skills • Proven hands-on training experience is a must. • Design, Develop and Deliver training on System administrator /System Engineer Topics (Desktop, Printers, Back-ups and disaster recovery, Windows servers, Virtualization, Networking, Azure/AWS, Office 365 and Active Directory) • Conduct in-person and virtual training sessions for new recruits and existing staff. • Customize training material to align with company standards and specific team needs. • Stay updated with the latest system administration tools and trends. • Evaluate training effectiveness and make improvements based on feedback. • Collaborate with engineering and support teams to understand skill gaps and training needs • Evaluate training effectiveness through assessments, feedback, and performance metrics. • Strong understanding of technical concepts and the ability to communicate them clearly to diverse audiences. • Excellent presentation, communication, and interpersonal skills