Technical Support Advisor || Mohali ||

Job Description

We are looking for a highly motivated and enthusiastic individual for customer support representative role for our US clients infrastructure management. Being a customer care representative, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Desired Candidate Profile: 1 year of experience preferred in a similar role. Strong understanding of IT support principles and practices. Excellent communication skills with ability to work under pressure. Proficiency in troubleshooting and problem-solving skills with attention to detail. Ability to adapt quickly to new processes and technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Knowledge about internet browsers . Basic understanding of Operating systems (windows) Education and/or Experience: Any Graduation 1-3 years of experience This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success.. Shift timing and working hours: Rotational night shifts 5 Days working 9hrs shift Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs. Roles and Responsibilities: Provide technical support to customers via phone for desktop and laptop issues. Troubleshoot hardware and software problems using troubleshooting skills. Resolve customer queries related to IT support, technical voice process, and technical support. Interested candidates can reach out on: Mobile-9915101769