Posted:Just now|
Platform:
Work from Office
Full Time
Job Title: Senior IT Support Engineer
Experience: 4-8 Years
Qualification: Bachelors Degree in Computer Science / IT or related field
Location: Gurgaon
Seeking a skilled Senior IT Support Engineer to lead end-user support, manage IT infrastructure, and ensure seamless operations across hardware, software, and network systems. The role includes mentoring junior engineers, overseeing IT projects, and maintaining high service standards.
Provide advanced technical support for hardware, software, and network issues (Windows, Linux, macOS).
Manage and resolve complex incidents within defined SLAs.
Support and maintain end-user devices (laptops, servers, printers, scanners, projectors, VC systems, biometrics, etc.).
Handle OS and application support installation, upgrades, patching (Windows 10/11, MS Office, AV clients, email).
Perform basic network troubleshooting (Wi-Fi, wired, IP, access points, Aruba).
Administer and monitor Intune/MDM policies, ZTNA, VPN, and EMS.
Coordinate with OEMs for warranty and antivirus support.
Extend remote support to offsite users.
Lead small to mid-scale IT projects and document procedures.
Mentor junior engineers and ensure compliance with IT policies.
Windows 10/11 Administration & Troubleshooting
Network & Access Point Support (Aruba preferred)
Ticketing Tools & SLA Management
MDM/Intune, ZTNA, VPN, EMS
MS Outlook & Windows Mail Configuration
Hardware/Software Installation & Maintenance
Thoughtsol Infotech
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