Urgently Hiring - Senior Exe - SAP IT General Support

Experience:

Employment Type:

About the Role

We are seeking an experienced SAP IT General Support Specialist with strong exposure to FMEG and Manufacturing operations. The ideal candidate will have deep understanding of supply chain workflows, vendor management, production processes, inventory movements, and distribution networks common in the FMEG sector.

This role focuses on handling SAP support tickets, troubleshooting user issues, and ensuring smooth day-to-day functioning of SAP modules used in manufacturing and distribution.

Key Responsibilities

1. SAP Ticket Handling & Issue Resolution

• Manage, analyze, and resolve SAP support tickets (L1/L2/L3).
• Prioritize business-critical tickets related to production planning, material management, plant operations, and dispatch.
• Track issues through the ticketing system and ensure SLA compliance.
• Provide detailed documentation for root cause, solution steps, and ticket closure.

2. Functional Support Across Manufacturing Modules

• Troubleshoot issues in SAP modules typically used in FMEG and manufacturing:
• MM (Material Management) procurement cycles, GRN, vendor management, inventory movements.
• PP (Production Planning) BOM, routing, work centers, production orders, shop-floor integration.
• SD (Sales & Distribution) – order processing, dispatch, logistics, secondary sales, dealer management.
• FI/CO – costing, material valuation, indirect expenses, GR/IR.
• QM/WM/PM – quality checks, warehouse operations, preventive maintenance (if applicable).
• Support master data consistency (materials, BOM, pricing, vendor/customer master).

3. Manufacturing & Plant Operations Support

• Assist plant teams with daily SAP transactions such as:
• Production order confirmation
• Material issues and backflushing
• Stock transfers between plants and depots
• Batch management
• Quality inspection processes

4. User Training & Process Improvement

• Provide hands-on SAP support to plant, warehouse, and supply chain teams.
• Conduct refresher training for new modules, new plant personnel, or recurring issues.
• Identify repetitive issues and implement preventive measures.

5. System Monitoring & Integration Support

• Monitor background jobs, IDocs, batch jobs, interface queues (MES, WMS, CRM, secondary sales systems).
• Collaborate with BASIS and ABAP teams for escalated issues.
• Support small enhancements, configuration tweaks, and regression testing.

6. Change Management & Documentation

• Assist in documenting business requirements from manufacturing, procurement, and sales teams.
• Support UAT cycles for process changes, new plant go-lives, or module upgrades.
• Maintain SOPs, user manuals, and ticket logs.

Required Skills & Qualifications

Experience

• 5–9 years of SAP support experience, preferably in FMEG, electrical goods, consumer durables, white goods, or manufacturing industries.
• Proven experience troubleshooting SAP issues across MM, PP, SD, FI/CO, and supporting plant operations.

Industry Knowledge

• Strong understanding of manufacturing workflows: production cycles, procurement, warehouse operations, dispatch and distribution, warranty/claims (if applicable).
• Familiarity with FMEG industry characteristics: high SKU volume, vendor-led procurement, depot operations, dealer network workflows, rapid distribution cycles.

Technical Skills

• Working knowledge of SAP ECC or S/4HANA.
• Ability to read basic debugging logs (ABAP) is a plus.
• Experience using ticketing tools like ServiceNow, Jira, Remedy or Zoho.
• Familiarity with IDocs, integration touchpoints, middleware (PI/PO), or MES/WMS is preferred.

Soft Skills

• Strong communication and coordination skills with plant, warehouse, and sales teams.
• Analytical, structured approach to problem-solving.
• Ability to work with cross-functional stakeholders in fast-paced manufacturing environments.

Preferred Qualifications

• SAP module certifications (MM/PP/SD) desirable.
• Experience in plant implementation, new plant setup, or SAP rollout projects.
• Exposure to Secondary Sales Systems (DMS), Distributor ERP connectivity, or WMS.

shantadeepa.behera@gmmodular.com