Job description: About the Role We are seeking a detail-oriented Maintenance Associate to join our UK property management team. Working from the office , you will coordinate maintenance activities and manage property maintenance tickets for our UK portfolio. This role is perfect for someone who enjoys solving practical problems and has a DIY mindset, even if they don't have formal property management experience. Key Responsibilities : Communication & Relationship Management : Regular communication with tenants to understand and update on maintenance issues Liaise with landlords regarding property maintenance needs and approvals Build and maintain positive relationships with tenants, landlords, and contractors Provide clear updates to all parties throughout maintenance works Maintenance Management : Manage maintenance tickets through our digital platform Conduct virtual property inspections via video calls Screen and evaluate maintenance issues reported by tenants Coordinate with UK-based contractors for repairs Process quotes and obtain landlord approvals Track ongoing maintenance works Support & Documentation : Guide tenants through basic troubleshooting steps Handle emergency maintenance coordination during UK business hours Maintain detailed documentation of all activities and communications Ensure all parties are kept informed of progress and timelines Follow up with tenants after works completion to ensure satisfaction Required Skills : Core Abilities Strong logical thinking and problem-solving skills Excellent attention to detail Ability to ask the right questions to understand issues Good judgment in identifying urgent vs non-urgent matters Quick learning ability and enthusiasm for acquiring new knowledge Strong documentation and record-keeping skills Communication Skills : Excellent English communication (written and verbal) Professional phone manner and email etiquette Ability to explain technical matters simply and clearly Good interpersonal skills for managing tenant concerns Cultural awareness and ability to work with UK-based teams Required Experience : 2-3 years in customer service or coordination roles Experience in ticket management systems (any industry) Track record of coordinating with service providers Working Hours : UK Business Hours: Monday Friday: 9:00-18:00 UK time Alternate Saturdays: 10:00-16:00 UK time What We Offer Competitive salary: based on experience Performance bonuses Comprehensive training program Career growth potential Annual leave as per company policy Ideal Candidate Profile We are looking for someone who: Has a natural interest in understanding how things work Naturally curious about understanding the root cause of problems Enjoys solving practical problems Takes pride in helping others resolve issues Is organized and methodical in their approach Demonstrates strong learning ability and adaptability This role offers the perfect opportunity for someone who enjoys tackling practical challenges and has a natural aptitude for understanding maintenance issues, even if they don't have formal property management experience. We provide comprehensive training on all technical aspects - you bring the curiosity and problem-solving mindset! Job Types: Full-time, Permanent Benefits: Paid sick time Paid time off Provident Fund Schedule: Evening shift UK shift Weekend availability (With Alternet Saturdays) Supplemental Pay: Performance bonus Shift allowance Yearly bonus Experience: International voice process: 2 years (Required) Property maintenance: 2 years (Preferred) Work Location: In person
Job Description Role Overview We are seeking a detail-oriented Remote Social Media Marketing & Content Creator speacialist to join our UK property management team. Working remotely from India, you will coordinate marketing activities and manage our UK portfolio. This role is perfect for someone who enjoys marketing campaigns and track basic performance metrics. Key Responsibilities: Create and optimize website content, ensuring alignment with brand voice and SEO best practices Write engaging blog posts and articles on industry topics and company updates Manage social media content creation and posting across platforms Research and propose additional marketing channels and strategies Support marketing campaigns and track basic performance metrics Leverage AI tools for content creation, research, and optimization Requirements: 1-2 years experience in content creation, digital marketing, or related field Strong writing skills with ability to adapt tone for different audiences Basic understanding of SEO principles and social media platforms Experience with content management systems and social media tools Self-directed research skills to identify marketing trends and opportunities Creative problem-solving approach with critical thinking Comfortable using AI tools for content enhancement and ideation What We Provide: Clear brand guidelines and content strategy direction Structured feedback and mentorship Gradual expansion of responsibilities and platforms Job Type : Full Time , Permanent Salary: INR 35,000 - 50,000/month based on experience and skillsets. Benefits : Paid Sick Time Paid Time Off Provident Fund Internet Reimbursement Schedule : Fixed Shift UK Shift Weekend Availibility (With Alternate Working Saturdays) Work Timings: UK 9 AM 6 PM Monday to Friday UK 10 AM - 3 PM Alternate Saturdays Work Location: Remote