Posted:2 months ago|
Platform:
Hybrid
Full Time
Dear Professional,
Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured.
• Spoken English
• Basics of Computer functions • Customer interaction. • Basics of Excel. • Knowledge of Ticketing system.
Typical responsibilities Business/Customer
• Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding • Adherence to customer security and compliance requirements • Adherence to customer communication etiquettes • Ensure stated productivity requirements for the engagement Project/Process • Contribution to continuous service improvement plans (CSI) Team/People • Contribute to and participate proactively in knowledge sharing sessions • Act as a buddy for new hires Organization • Adherence to Organizational policies and processes (including Cognizants security policies, LP, timelines etc.). Degree of Independence/Supervision required. • Performs routine and standard tasks independently • Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work • Seeks approval for process deviations, for routine and low priority incidents • Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects
Please share below details (Mandatory) :
Thanks & Regards,
Sathish Kumar M R
HR-Cognizant
Sathish.KumarMR@cognizant.com
Cognizant
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