18 Process Adherence Jobs

Project description We are currently working with a well-known financial services organisation in Sydney which is currently using Calypso V16.1 as a front to back office system for Fixed income and IR derivatives business. The bank now wants to establish a cost-effective regression test service to cover execution and maintenance of Rates and Credit regression cycles. Responsibilities Establish and manage a regression testing service across the Rates and Credit Technology stack. Ensure coverage for both ad-hoc and scheduled monthly regression testing activities. Maintain and enhance existing regression test automation, in alignment with client expectations. Ensure test coverage across the following systems: Calypso Markit Analytics Markitwire Additional applications as mutually agreed Review and assess current automation tools, define a target state, and create an implementation roadmap. Skills Must have Minimum 4 years of experience in Calypso Regression Testing Strong exposure to: Regression test execution (manual and automated) Calypso testing frameworks and automation tools such as CATT Calypso front and/or back office modules Strong technical foundation with hands-on knowledge in: SQL UNIX FpML and XML Experience in test planning, execution, and process adherence Good understanding of financial markets, especially in: Rates Commodities Fixed Income FX Derivatives Nice to have Familiarity with Markitwire and Markit Analytics Experience in Calypso front/back office configuration or development Other Languages EnglishB2 Upper Intermediate Seniority Senior

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0 to 2 years of experience in Spoken English Communication,Basic Computer Knowledge,Customer Interaction,Incident Management, Service Desk Operations, Ticketing System Knowledge to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. Job Description: Must have skills: • Spoken English • Basics of Computer functions • Customer interaction. • Basics of Excel. • Knowledge of Ticketing system. Daily Job responsibilities: Typical responsibilities Business/Customer • Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding • Adherence to customer security and compliance requirements • Adherence to customer communication etiquettes • Ensure stated productivity requirements for the engagement Project/Process • Contribution to continuous service improvement plans (CSI) Team/People • Contribute to and participate proactively in knowledge sharing sessions • Act as a buddy for new hires Organization • Adherence to Organizational policies and processes (including Cognizants security policies, LP, timelines etc.). Degree of Independence/Supervision required. • Performs routine and standard tasks independently • Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work • Seeks approval for process deviations, for routine and low priority incidents • Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number:Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Role & responsibilities Manage end-to-end documentation for opening PMS, Demat, and Trading accounts including coordination for both resident (Individual & Non - Individual) and NRI clients Fill, check, and organize account forms (physical and digital) ensuring all details are accurate and complete Liaise with clients, distributors, custodians, and internal teams for follow-ups and clarifications Track form status using internal Excel-based MIS; update and close tasks in a timely manner Scan, label, and dispatch completed forms while maintaining proper records for audit and compliance Follow structured checklists to ensure every step is covered without errors Coordinate across teams to ensure smooth onboarding and handover of client documents Assist with audit preparation, document retrieval, and related operational activities as required Occasionally support admin or back office activities during non-peak times, as part of a collaborative team environment Preferred candidate profile Graduate with 1 - 3 years of experience in any operations, back office, or documentation-related role Should be able to fill forms neatly, check details carefully, and manage basic document handling Comfortable speaking and writing in English; clear and polite communication is important Good handwriting and presentable appearance are expected Should know basic Excel filters, sorting, simple formulas (training for more will be given if needed) Should be able to follow checklists, keep records updated, and close tasks on time Needs to coordinate with multiple teams, so should be reliable and responsive in follow-ups Should be soft-spoken but confident someone who gets the work done politely Prior experience in a finance, wealth, or documentation role is useful, but not mandatory Most importantly, should be willing to learn and take ownership of day-to-day work

Role & responsibilities & : Manage project profitability and returns through effective Asset Management. Drive Annual Operating Plan (AOP) planning and implementation. Ensure alignment with the approved Business Plan (BP). : Identify, evaluate, and mitigate risks during Pre-Construction and Under-Construction stages. Proactively address critical risks and propose solutions. : Define team objectives aligned with AOP targets. Conduct performance reviews, appraisals, and team-building activities. Foster professional growth and engagement. & : Recommend process improvements for enhanced productivity and efficiency. Ensure compliance with company guidelines and timelines. Lead process optimization initiatives. : Develop strategies to enhance NPS and customer satisfaction. Collaborate with Sales & Marketing to address customer needs. : Pursue self-development and facilitate team skill-building.

SUMMARY Position Title: Sales Head / Branch Head (Mumbai) Department: Sales & Business Operations - Commercial Real Estate Reports To : CEO Location : Andheri - East Employment Type: Full-time Role Overview The Sales Head / Branch Head will lead the overall sales and business operations for the assigned region, with primary accountability for revenue generation, sales team performance, and business growth. This role involves managing multiple sales teams (through Team Leads), driving enquiry generation through local marketing initiatives, overseeing the property inventory tea m, and ensuring strict process adherence with special focus on CRM usage and data hygiene. Key Responsibilities: Revenue & Sales Ownership Drive overall sales performance and achieve branch revenue targets through structured sales execution. Team Leadership & Development Lead, mentor, and develop multiple sales teams via Team Leads to ensure high performance and accountability. Local Marketing & Enquiry Generation Plan and execute localized marketing initiatives to generate quality enquiries and support business growth. Property Inventory Management Oversight Ensure accurate, updated property listings and effective coordination between sales and inventory teams. Process Adherence & CRM Focus Enforce disciplined adherence to sales processes and ensure 100% CRM usage for data hygiene and visibility. Ensure 100% adherence to Fairdeal’s defined sales processes Client Relationship Management Build and nurture relationships with key clients, supporting the team in strategic negotiations and deal closures. Operational Support & Branch Coordination Oversee day-to-day branch operations, ensuring seamless coordination with internal functions and compliance standards. Reporting & MIS Ensure timely and accurate reporting of sales metrics, funnel progress, CRM compliance, and team productivity. Candidate Profile: Graduate/Postgraduate in Business, Sales, or related fields. 10-15 years of experience in B2B sales, preferably in real estate or solution sales with sufficient experience having worked in the preferred markets of Hyderabad or Pune Proven leadership experience managing sales teams and achieving revenue targets. Strong understanding of local market dynamics (Hyderabad / Pune preferred). Hands-on experience in local marketing and business development. Ability to manage multi-functional teams (sales, marketing, inventory). Strong focus on process adherence and CRM-driven sales management. Excellent leadership, communication, and relationship-building skills. Proficient in CRM usage and sales analytics. Requirements: Strong communication skills in English and local languages if applicable. High level of patience, adaptability, and customer service. Ability to work in a target-driven environment. Compensation & Benefits: Travel allowances and Attractive Incentives Medical Insurance

SUMMARY Position Title: Sales Head / Branch Head - Mumbai Department: Sales & Business Operations - Commercial Real Estate Reports To : CEO Location : Mumbai - Andheri Employment Type: Full-time Role Overview The Sales Head / Branch Head will lead the overall sales and business operations for the assigned region, with primary accountability for revenue generation, sales team performance, and business growth. This role involves managing multiple sales teams (through Team Leads), driving enquiry generation through local marketing initiatives, overseeing the property inventory tea m, and ensuring strict process adherence with special focus on CRM usage and data hygiene. Key Responsibilities: Revenue & Sales Ownership Drive overall sales performance and achieve branch revenue targets through structured sales execution. Team Leadership & Development Lead, mentor, and develop multiple sales teams via Team Leads to ensure high performance and accountability. Local Marketing & Enquiry Generation Plan and execute localized marketing initiatives to generate quality enquiries and support business growth. Property Inventory Management Oversight Ensure accurate, updated property listings and effective coordination between sales and inventory teams. Process Adherence & CRM Focus Enforce disciplined adherence to sales processes and ensure 100% CRM usage for data hygiene and visibility. Ensure 100% adherence to Fairdeal’s defined sales processes Client Relationship Management Build and nurture relationships with key clients, supporting the team in strategic negotiations and deal closures. Operational Support & Branch Coordination Oversee day-to-day branch operations, ensuring seamless coordination with internal functions and compliance standards. Reporting & MIS Ensure timely and accurate reporting of sales metrics, funnel progress, CRM compliance, and team productivity. Candidate Profile: Graduate/Postgraduate in Business, Sales, or related fields. 10-15 years of experience in B2B sales, preferably in real estate or solution sales with sufficient experience having worked in the preferred markets of Hyderabad or Pune Proven leadership experience managing sales teams and achieving revenue targets. Strong understanding of local market dynamics (Hyderabad / Pune preferred). Hands-on experience in local marketing and business development. Ability to manage multi-functional teams (sales, marketing, inventory). Strong focus on process adherence and CRM-driven sales management. Excellent leadership, communication, and relationship-building skills. Proficient in CRM usage and sales analytics. Requirements: Strong communication skills in English and local languages if applicable. High level of patience, adaptability, and customer service. Ability to work in a target-driven environment. Compensation & Benefits: Travel allowances and Attractive Incentives Medical Insurance

Key Deliverables Handle customer account and transaction queries across channels Build trust and deliver accurate resolutions in a timely manner Escalate issues effectively to support functions as needed Recommend and support process improvements Role Responsibilities Communicate clearly in English and Hindi; knowledge of South Indian languages preferred Follow standard process workflows to resolve customer problems Meet daily productivity and quality targets Listen actively, remain flexible, and incorporate feedback

Greetings from Foundever. Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Approx. Salary = Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Support a leading digital wealth platform by handling customer queries via calls and chats. Deliver accurate info, resolve issues efficiently, and ensure a great customer experience. 5-day workweek, rotational shifts, no cab, flexible support role.

Team handling Role - sales exprience must Key Responsibilities: Drive coaching and development of ROMs/RDMs to enhance performance. Engage in proactive problem-solving and deliver effective business solutions. Responsible for preparing insights, analytics, and recommended actions. Lead and drive execution of business initiatives in collaboration with stakeholders. Monitor and track productivity metrics and process adherence (KYC, AFP). Ensure the successful rollout of new ROMs/RDMs in the assigned zone. Drive process excellence and adherence to sales quality standards. Job Specification: High attention to detail. Strong ability to lead and coordinate across multiple teams. Excellent analytical and execution skills. Familiarity with sales quality processes and productivity metrics. Eligibility Criteria: Full-time employees who have completed a minimum of 6 months with company At least ME rating in the latest performance cycle. No history of any disciplinary action. Employees may apply for the same or one level higher than their current grade. Must have completed any previously approved transfers before applying for a new one. An employee can apply for only one role at a time.

Roles and Responsibilities 1.Responsible for ordering, storing and security of drugs and medicines and ensure that there is always adequate supply of medicines. 2.Accurately dispense medicines 3.Maintain separate records for specified medicines as per the Drug Rules and remove expired and damaged drugs from the pharmacy inventory 4.Keep pharmacy clean and under prescribed temperature and comply with procedures, rules and regulations 5.Provide information and advice about drugs, their side effects, correct dosage and proper storage to the patients or users 6.Keep patient records/bills updated and generate report as and when needed 7.Collect payments from patients or users 8.Responsible for managing inventory of D&C and other Non-Medical items used in the clinic 9.Send relevant MIS to relevant stakeholders 10.Handle Front office responsibilities as and when required Desired Candidate Profile D. Pharma/ B. Pharma/ M. Pharma 1-5 years of experience as a Pharmacist Prior experience of IVF / Fertility will be preferred Candidate with Haryana Reg. is preferred Interested candidates can share updated resume on "akashi.gola@birlafertility.com" . Also, please do refer your friends. - Regards, Team HR Birla Fertility & IVF (A unit of CK Birla Healthcare Pvt. Ltd.)

About The Role Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. About The Role - Grade Specific Role Overview:Provides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterManages relationships with StakeholdersUnderstands P2P processes Has knowledge about cross-functional workMonitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solvingIdentifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the functionAccountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionResponsive to local Stakeholders in solving day-to-day activitiesProvides subject matter expertise as needed by other team membersSupports junior professionals in day-to-day activities Helps the team to achieve common goalsActs to overall procurement policies and processesContinually strives to simplify, standardize and improve processes Continually seeks out ways to improve Client satisfactionProactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team membersSupports transformation projects activites Skills (competencies)

The Floor Manager is responsible for overseeing internal project workflow, managing writers and editors, and ensuring the seamless execution of content deliveries. This role demands coordination, training, and process adherence to meet company standards and client expectations. Key Responsibilities: Project & Workflow Management: Oversee all internal project sheets, including the Internal Report and the Internal Sheet. Update delivery dates and project status on the Internal Report in real-time & Educate team members on the importance of responsible and punctual submissions. Educate clients about workflows, delivery processes, and expected timelines. Monitor client satisfaction and gather feedback to continuously improve service quality. Supervise content delivery folders to ensure projects are correctly organized and accessible. Work closely with the Editors to eliminate delays and streamline project execution. Follow up with writers and editors throughout the day to ensure timely internal project deliveries. Training & Process Adherence: Arrange internal meetings to discuss workflow updates, process escalations, and performance expectations. Ensure zero deviation from the set delivery process by monitoring team performance closely. Performance Tracking & Reporting: Create detailed monthly reports (PPT/Excel) tracking internal process adherence, deviations, and corrective actions. Document instances of non-compliance with justifications and present findings in the Monthly Review Meeting. Identify areas for process improvement and suggest actionable recommendations to enhance efficiency. Required Skills & Qualifications : Proven experience in client relationship management or team management roles & Strong leadership and team coordination abilities. Strong organizational and time management skills. Excellent written and verbal communication skills. Ability to analyze data and prepare structured reports. Proficiency in Microsoft Office Suite (Excel, PPT, Word) and ERP tools. Preferred Qualifications: Prior experience in content writing, editing, or project management. Familiarity with content delivery processes and formatting standards. Ability to work under tight deadlines while maintaining quality standards. Why Join Us? At Das Writing Services Pvt. Ltd., we value innovation, collaboration, and individual growth. As a Client Relationship Manager, you'll thrive in a dynamic environment where your ideas matter, and your career growth is prioritized. Perks and benefits: Competitive salary as per the market ensures you are valued. Flexible office timing. Rewards, gift vouchers, and reimbursements. Annual team parties. Outdoor trips. Internal referral incentives. For any further queries or to schedule an interview Please contact us at: Phone : +91- 6291257190 (HR Bikas) / 9635500663 You can mail your CV directly to - hr@daswritingservices.com

Job Title: Area Manager - Retail Operations (AMRO) Location: Maharashtra - (Shambhaji Nagar, Jalgaon, Beed) Reports To: Zonal Manager Industry: Agriculture/Retail Need experience in " Fertilizer industry**" - Mandatory. Job Summary: We are seeking a dynamic and results-driven Area Manager - Retail Operations (AMRO) to oversee sales and operations across 15 retail stores within an assigned district. The AMRO will be responsible for driving profitability, optimizing store performance, ensuring regulatory compliance, and implementing sales strategies tailored to seasonal and market conditions. This role requires strong leadership, strategic planning, and the ability to empower store managers for sustained growth. Key Responsibilities: Oversee sales, operations, and profitability of multiple retail stores within the assigned district. Ensure compliance with SOPs, licensing regulations, and government policies . Develop and execute sales strategies to optimize revenue and product placement. Monitor store inventory, stock liquidation, and inventory management to minimize losses. Guide and support Retail Store Managers in planning, operations, and decision-making. Conduct market visits , analyze competitor activities, and implement corrective actions. Optimize manpower deployment in line with store revenue and cost structures. Ensure accurate cash and stock accounting at store levels. Drive customer engagement, footfall growth, and customer loyalty . Implement innovative cost-cutting strategies while maintaining high operational standards. Key Performance Indicators: Achievement of sales targets and revenue growth. Profitability improvement across stores. Successful stock liquidation and inventory management. Store compliance with SOPs and licensing regulations . Retail Store Manager performance and development . Customer satisfaction and brand positioning. Qualifications & Skills: Bachelor's degree in Business Administration, Agriculture, Marketing, or a related field . 5+ years of experience in retail operations, sales, or agri-business . Strong knowledge of inventory management, sales forecasting, and cost optimization . Ability to lead, coach, and empower Retail Store Managers . Excellent analytical, problem-solving, and decision-making skills . Strong understanding of market trends, competitor analysis, and category sales strategies . Good knowledge of licensing and regulatory compliance . Ability to strategically plan product placement and market penetration . Excellent communication and leadership skills . Why Join Us? Opportunity to lead and drive retail sales strategies at a district level . Work in a fast-growing and dynamic agri-retail industry. Competitive salary and performance-based incentives. Career growth and leadership development opportunities. How to Apply: Interested candidates can apply with their updated resume at supporthrmaharastra@coromandel.murugappa.com

Roles and Responsibilities 1.Responsible for ordering, storing and security of drugs and medicines and ensure that there is always adequate supply of medicines. 2.Accurately dispense medicines 3.Maintain separate records for specified medicines as per the Drug Rules and remove expired and damaged drugs from the pharmacy inventory 4.Keep pharmacy clean and under prescribed temperature and comply with procedures, rules and regulations 5.Provide information and advice about drugs, their side effects, correct dosage and proper storage to the patients or users 6.Keep patient records/bills updated and generate report as and when needed 7.Collect payments from patients or users 8.Responsible for managing inventory of D&C and other Non-Medical items used in the clinic 9.Send relevant MIS to relevant stakeholders 10.Handle Front office responsibilities as and when required Desired Candidate Profile D. Pharma/ B. Pharma/ M. Pharma 1-5 years of experience as a Pharmacist Prior experience of IVF / Fertility will be preferred Candidate with Punjab Reg. is preferred Interested candidates can share updated resume on "dilip.giri@birlafertility.com" . Also, please do refer your friends. - Regards, Team HR Birla Fertility & IVF (A unit of CK Birla Healthcare Pvt. Ltd.)

Assist in the timely processing of alerts received from CCTV devices, ensuring accurate documentation. Monitor incoming alerts and prioritize them based on urgency and severity, Adhere to security protocols, confidentiality guidelines. Required Candidate profile Work collaboratively with colleagues and supervisors to achieve team goals and objectives. Participate in training sessions, team meetings, and knowledge-sharing activities to expand skills

Role Requirement : To work as a business development & to maintain existing business & identify sales leads, pitch new clients, and maintain a good working relationship with new contacts. Communicating to prospective clients. Keywords : - Sales Generation, Business Development, Dealer Engagement, Market Share, Customer Profiling, Sales Training, Process Adherence, Customer Engagement Work Experience Required : - 2 - 6 years Qualification : - Any Graduate

About The Role : Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Deliver No. Performance Parameter Measure 1. Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence Adherence to SLAs (90-95%), response time and resolution time TAT