143 Process Adherence Jobs

Location - Vizag Exp: 3-6 yrs Audit sales calls & CRM entries Track conversion & compliance metrics Provide QA feedback & training inputs Must know English + Telugu CRM tools (Zoho/Salesforce) Ensure process adherence & quality reports Perks and benefits ESOPs, PF, ESIC, Health Insurance, etc

As an Area Head at FINANCE BUDDHA for the Rest of Telangana Region, your role will involve setting up and scaling the Unsecured Loans DSA business. You will be responsible for building the business infrastructure, establishing a strong DSA network, and ensuring sustained revenue growth while upholding compliance and risk management standards. Key Responsibilities: - Develop and execute a business launch strategy to expand the Unsecured Loans business at the location. - Identify, onboard, and nurture high-performing Direct Selling Agents (DSAs) to drive unsecured loans. - Build brand visibility and create market awareness to drive channel acquisition. - Drive sales performance by setting and achieving revenue and volume targets. - Ensure effective lead generation and conversion through DSAs and other sales channels. - Optimize sales strategies to maximize business potential in the region. - Build and maintain strong relationships with DSAs, financial partners, and other stakeholders. - Conduct regular training, performance reviews, and engagement programs for DSAs. - Ensure seamless coordination between internal teams and external sales partners. - Ensure compliance with regulatory guidelines, company policies, and risk assessment norms. - Conduct due diligence on DSAs before onboarding and continuously monitor their performance. - Implement risk management strategies to maintain a high-quality loan portfolio. Key Skills & Competencies: - Expertise in Unsecured Loans, including Personal Loans and Business Loans. - Strong leadership and people management skills. - Proven ability to set up and establish a new business from scratch. - In-depth knowledge of emerging markets and their financial landscape. - Excellent negotiation, relationship-building, and analytical skills. - Ability to drive sales, manage risks, and ensure regulatory compliance. - Strong problem-solving and strategic decision-making capabilities. Qualifications & Experience: - Bachelor's degree in Business, Finance, Sales, or a related field. MBA preferred. - 5+ years of experience in Unsecured Loans, Financial Services, NBFCs, or Banking. - Proven track record in setting up and scaling DSA businesses from inception. - Experience handling emerging markets is preferred. Application Process: Interested candidates can submit their resumes along with a cover letter outlining their experience and suitability for the role to joinus@financebuddha.com. Shortlisted candidates will be contacted for further discussions.,

As a Loan Branch Manager at our company, your role involves achieving sales targets while maintaining high portfolio quality. You will be responsible for leading a team of Loan Officers/Field Staff, designing a collection strategy, and conducting regular field visits to guide and motivate the team. Your daily tasks will include conducting morning and evening meetings with Loan Officers, maintaining branch compliance, and ensuring staff skill development through continuous monitoring and training. Key Responsibilities: - Achieving sales targets and maintaining portfolio quality - Leading and guiding Loan Officers/Field Staff to achieve business targets - Designing a collection strategy and avoiding risky areas - Conducting regular field visits to assess team performance - Holding morning and evening meetings with Loan Officers for daily run rate achievement - Maintaining branch compliance and handling related issues - Identifying training needs and ensuring staff skill development - Improving First Time Right (FTR) and Turnaround Time (TAT) for maximum customer satisfaction - Ensuring brand values alignment and effective brand retention - Following all system and processes stipulated by Senior Management - Training staff on company products and processes Qualifications Required: - Graduation in any discipline Thank you for considering this opportunity with our company.,

Role Overview: You will be responsible for providing technical support to users, ensuring minimal disruption to the IT environment. Your key tasks will include setting up clients" Mac iOS systems, installing client applications, troubleshooting hardware and software issues, and performing OS and Mac OS installations and troubleshooting. Additionally, you will be expected to document and maintain support logs, conduct software patch testing and management, and assist with firmware and driver testing and updating. Other responsibilities include troubleshooting client networks, training users as needed, and participating in business continuity planning and disaster recovery activities. Key Responsibilities: - Setup clients" Mac iOS systems - Install client applications - Troubleshoot hardware and software issues - Perform OS and Mac OS installations and troubleshooting - Document and maintain support logs - Conduct software patch testing and management - Assist with firmware and driver testing and updating - Troubleshoot client networks - Train users as required - Participate in business continuity planning and disaster recovery activities - Provide technical documentation and support - Support CCTV systems - Ensure information and e-security - Utilize ticketing tools effectively - Work with various operating systems - Understand network basics Qualifications Required: - Customer service skills - Good analytical skills - Ability to learn new technologies quickly - Effective time management - Adherence to processes - Strong documentation skills - Excellent written and verbal communication skills - Ability to multitask - Team player attitude,

As a Customer Support Agent, your role will involve handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. Your responsibilities will include: - Engaging in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage using clear and concise language. - Completing a maximum of 3 chats simultaneously and maintaining an average response time in line with SLAs. - Responding to tickets using clear and concise language, utilizing appropriate canned responses, and ensuring all customer questions have been sufficiently answered. - Developing and maintaining a thorough understanding of product features, updates, and improvements to assist customers effectively. - Diagnosing customer issues, utilizing internal resources to resolve problems, and escalating cases that require advanced support. - Maintaining clear and organized account notes on every interaction/escalation and delivering prompt, accurate, and professional service in all interactions. In order to excel in this role, you should ideally have previous experience in a contact center or similar environment, strong verbal and written communication skills in English, a solid understanding of technical concepts related to SaaS products, a commitment to customer satisfaction, adaptability in managing multiple interactions in a dynamic environment, and a high level of organizational and documentation skills to ensure accurate account notation. Desired skills for this position include problem-solving skills, familiarity with support tools, and multitasking abilities to manage concurrent interactions while maintaining quality and efficiency.,

About The Role Supports the delivery of procurement projects for defined solutions. Works on tasks/matters of limited complexity.Gains experience of the Procure-to-Pay (P2P) processes with guidance. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. About The Role - Grade Specific Role OverviewDevelops understanding of procurement policies and processesProvides delivery support to agreed procurement related projects to meet their deliverableInitiates building relationships with stakeholdersHas basic knowledge of the Stakeholder community within the work perimeterMaintains a proactive working attitude towards the Stakeholders/ClientUnderstands the Procurement policy and processesHas basic knowledge about cross functional workContributes to a positive and collaborative team cultureMonitors process adherence across work perimeter and escalates as needed Identifies, reports and participates in process improvements implementationGeneral Responsibilities / AccountabilitiesBegins supporting the adoption of procurement solutions to ensure these are well-received by stakeholdersResponsible for supporting project delivery outcomes as per agreed scope and objectivesHandles basic procurement solution inquiries demonstrating professionalism, competence, and client-centricityBuilds relationships with internal (within Procurement) and external Stakeholders to align them towards Procurement solutionResponsible for following processes according to procedures or work instructions provided by the supervisorSupports adherence to the existing processes in accordance to the assigned remit (e.g., Value Growth, Compliance and Control, Sustainability, Diversity and Inclusion, Operational Excellence)Helps the team to achieve common goalsIs supportive of knowledge and best practice sharingDemonstrates basic knowledge of processes and procedures relevant to the function Acts to overall procurement policies and processesContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Stakeholders/ Client satisfaction

As a Queue Coordinator, you are responsible for managing workflow efficiently by monitoring queues, validating and assigning tickets or tasks, balancing workloads, and ensuring that SLA targets are met. Your role also involves handling customer service, communication, and documentation effectively to enhance the overall operational efficiency and customer experience. **Key Responsibilities:** - Monitor queues and incoming requests, ensuring completeness and accuracy. - Validate tickets, categorize issues, and maintain accurate logs as per standard operating procedures. - Assign tickets to appropriate resources, prioritizing urgent or high-priority items. - Re-route incorrectly assigned tickets to the correct team. - Assign work orders to eliminate resource idle time and ensure balanced workloads. - Proactively monitor ticket queues and resource availability. - Coordinate with requesters to reschedule on-site dates or address downtime changes. - Provide proactive updates to customers and internal teams on ticket status. - Manage customer expectations and maintain a high standard of service. - Notify leadership of any customer escalations or potential issues. - Host status meetings to provide updates and discuss outstanding issues. - Document ticket resolution activities and maintain accurate records of ticket status and operational data. - Oversee the creation and delivery of client activity and management reports. - Ensure strict adherence to company policies and standard operating procedures. - Monitor for anomalies in queues and potential telephony or routing issues. **Qualifications Required:** - Typically requires a minimum of 4-6 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or equivalent work experience. **Additional Details:** This position does not have direct reports but may mentor less experienced associates in the role. **Preferred Qualifications:** - ITIL Foundations Certified. - Basic understanding of Windows, Storage, Backup, VMware. - Good knowledge of Service Now, including creating dashboards and reports. - Proficiency in MS Office, especially MS Excel and MS PowerPoint. - Knowledge of reporting tools like Power BI. - Experience in managing technical tickets, customer service requests, and data management. - Willingness to travel occasionally (10%-20%). As a Queue Coordinator, you play a crucial role in managing workflow efficiently, ensuring customer satisfaction, and maintaining operational excellence. Your strong communication skills, attention to detail, and ability to adapt to changing priorities will contribute to the success of the team and the organization as a whole.,

As a Business Analyst at Denave, your role will involve turning data into knowledge to deliver the best possible solutions to clients. You will be responsible for engaging with stakeholders to gather requirements, analyzing business challenges, deriving insights, managing marketing and sales campaign analytics, ensuring process adherence, conducting business analysis, and supporting ad-hoc analysis and requests. Key Responsibilities: - Engage with stakeholders to elicit, document, and validate business requirements using structured techniques. - Analyze business challenges and opportunities to identify and prioritize needs across projects. - Translate business understanding into actionable insights using qualitative and quantitative analysis. - Identify actionable insights by analyzing data in respect to the business focus/needs. - Interpret data insights to the respective stakeholders. - Manage marketing and sales campaign analytics and provide performance visibility. - Monitor and ensure compliance with established business processes, standards, and governance frameworks. - Conduct gap analysis, feasibility studies, and impact assessments to support decision-making and solution design. - Perform hands-on analysis of large volumes of data and across multiple datasets. - Support ad-hoc analysis and requests from business units and leadership. Qualifications Required: - B.Tech /BE/ BCA/ BSc in Computer Science, Engineering, or relevant field, from reputed Engineering College/Universities is preferred, or Any Graduate. - Minimum 2 years of experience as a Business Analyst, working with BI and Analytics teams or on client-facing projects, is required. - Exposure to large datasets, data cleaning, and storytelling through data. - Strong analytical thinking and problem-solving abilities. - Excellent communication and stakeholder engagement skills. - Proficiency in tools like Power BI, and MS Excel. - Experience with process modeling and documentation (e.g., BPMN, flowcharts). - Ability to synthesize complex data into clear business recommendations.,

Role Overview: As a Credit Appraiser for Commercial Vehicles, your primary responsibility will be to conduct credit appraisals for loan applications. You will also be accountable for maintaining a high-quality portfolio and ensuring that the credit assessment targets are met within the specified Turnaround Time. Additionally, you will be in charge of overseeing Audit and Regulatory compliance at the location. Your role will involve coordinating with RCU verification vendors under the guidance of the RCM and making sound lending decisions based on thorough assessments. Key Responsibilities: - Conduct credit appraisals for loan applications of Commercial Vehicles - Maintain a high-quality portfolio - Ensure timely delivery of credit assessment targets - Oversee Audit and Regulatory compliance at the location - Coordinate with RCU verification vendors - Make sound lending decisions based on available information - Collaborate with sales, operations, collections, and policy teams for smooth functioning - Maintain the database and generate monthly reports - Coordinate with agencies for fraud prevention through proper sampling and screening of files - Manage the cost of credit administration effectively - Adhere to process and policy guidelines - Manage costs efficiently - Maintain a healthy portfolio Qualifications Required: - Bachelor's degree in Finance, Business Administration, or a related field - Prior experience in credit appraisal for Commercial Vehicles - Strong analytical skills and attention to detail - Excellent communication and interpersonal abilities - Knowledge of Audit and Regulatory compliance - Ability to work collaboratively with cross-functional teams - Proficiency in database management and report generation Please note that the additional details of the company were not provided in the job description.,

As an Internal Rating Validation professional at our organization, your main responsibility will be to validate ratings for corporate, SME, business banking, NBFC, MFI, broker, and bank clients across the bank. Your key activities will include conducting a detailed review and analysis of credit-related aspects such as industry trends, business operations, financial status, and management structure. You will also be involved in preparing rating rationale and providing explanations for any changes in risk scores. Additionally, you will be required to review any deviations from the credit policy of the bank and make recommendations or comments on proposals presented to the Board level credit committee. You will need to ensure compliance with policies, assess portfolio risks, and evaluate industry prospects before making judgments on rating actions as per the delegation matrix. Your role will involve collaborating with various stakeholders such as Credit and Business teams to make informed decisions. Effective communication and interaction with different business units including Large Corporates, Emerging Local Corporates, NBFCs, Brokers, MFIs, Projects, and Small & Micro Enterprises will be crucial. Moreover, you will be responsible for resolving internal and external audit queries as well as those from regulatory bodies like the RBI. Keeping abreast of industry developments through seminars, conferences, client interactions, and benchmarking of companies within sectors will also be part of your job duties. In terms of team management, you will play a vital role in defining and achieving goals and key performance indicators for your direct reports. Providing guidance, feedback, coaching, and development opportunities to team members will be essential for their growth and success. You will also be involved in nurturing talent within the team and developing a talent pipeline for key roles in the division. Lastly, ensuring adherence to processes and meeting pre-decided turnaround times (TAT) will be critical for success in this role. Your ability to work efficiently within established timelines while maintaining quality standards will be key to your performance.,

We are seeking a motivated and proactive HR Business Partner with 3-7 years of experience to join our HR team. As an HR Business Partner, you will play a crucial role in supporting business units by aligning HR practices with operational needs, ensuring the consistent implementation of HR policies and processes. Your responsibilities will include coordinating onboarding and induction programs for new hires, acting as the primary point of contact for employee queries and concerns, and assisting managers with the performance management cycle. In this role, you will be responsible for maintaining HR dashboards, monitoring key people metrics such as attrition, engagement, and productivity, and contributing to employee engagement initiatives that promote a collaborative and inclusive workplace culture. Additionally, you will support organizational change efforts by facilitating seamless communication and employee alignment during transitions. The ideal candidate will have 3-7 years of experience in a generalist or HRBP support role, with exposure to core HR operations and employee lifecycle management. A Bachelor's degree in Human Resources, Business Administration, or a related field from a reputable institute is required. Strong interpersonal skills, the ability to build relationships across all levels, and experience in managing employee relations, inductions, and performance processes are essential for this role. Proficiency in HRMS tools, Excel, and reporting dashboards is preferred, along with excellent organizational and coordination abilities. If you are a self-starter with the capacity to manage multiple priorities in a fast-paced environment, we encourage you to apply for this exciting opportunity to contribute to our HR team's success.,

As a candidate for this position based in Bangalore, you are expected to hold a qualification of BCom, BBA, or a graduate from any other stream. Your role will require you to have a good command over communication skills to effectively interact with clients and senior-level personnel. Additionally, proficiency in Excel with a focus on speed is crucial for this role. Your responsibilities will involve managing Flexible Benefits Plans (FBP), calculating Income Tax for individuals, and handling FFS Computation. It is essential that you adhere to processes and work systematically to ensure efficient operations. This position offers an opportunity to utilize your communication skills, Excel proficiency, and knowledge of financial processes to contribute to the effective management of benefits and tax computations.,

Job Title: Team Member Vehicle Auction & Repossession Location: Bangalore Salary: Up to 5 LPA About the Role We are looking for a professional with hands-on experience in vehicle auctions and repossession processes . The role involves managing end-to-end e-auction of repossessed vehicles, coordinating with brokers and legal teams, and ensuring accurate MIS reporting. Key Responsibilities Organise and manage e-auctions for repossessed vehicles. Maintain and update repossession and auction data. Coordinate valuations, legal approvals, and pre-sale notices. Follow up with brokers, portals, and internal teams for payments and vehicle release. Prepare daily/monthly MIS reports and ensure data accuracy. Required Qualifications & Skills Graduate with strong MS Excel proficiency. 3-5 years of experience in vehicle auction / repossession processes. Knowledge of legal compliance related to repossessed assets. Excellent coordination and follow-up skills. Keywords (for job portals): Vehicle Auction, E-Auction, Repossessed Vehicles, Repossession Process, Valuation, Legal Compliance, MIS Reporting, Data Accuracy, Broker Coordination, Recovery Apply Now! Send your updated resume to simran.goyal@in.experis.com with the subject line Application – Team Member Vehicle Auction & Repo – Bangalore”.

You should have a strong understanding of the banking domain, including Wholesale, retail, core banking, and trade finance. Additionally, you must possess in-depth knowledge of RBI Regulatory reporting and guidelines, such as the RBI ADF approach document. Your responsibilities will include handling various regulatory returns like Form-A, Form VIII (SLR), Form X, BSR, SFR (Maintenance of CRR), DSB Returns, Forex, and Priority sector lending related returns to RBI. A clear comprehension of balance sheet and P&L is essential. Your role will involve supporting clients through the provision of user manuals, trainings, workshops, and case studies. You will need to ensure process adherence, review product development, and document, validate, communicate, and coordinate requirements. Furthermore, you will be responsible for assisting in business development activities by preparing proposals, concept presentations, and outreach activities. It will also be part of your duties to maintain and update trackers, review test cases, and provide training to internal and external stakeholders. Effective client and stakeholder management is crucial in this role. You will be expected to interact with clients to execute assignments and manage operational relationships efficiently. This will involve gathering requirements, tracking issues, discussing change requests, writing FRDs, and preparing project status reports. Additionally, you will be required to coordinate with a team of consultants, developers, and QA personnel to monitor performance and ensure timely project delivery.,

The role of a Procurement Process Specialist involves driving, designing, and formalizing business requirements for procurement projects. You will be responsible for running processes efficiently and continuously seeking ways to enhance them. Your participation in project and status meetings is crucial to maintaining timeliness and ensuring process improvement, compliance, quality, and efficiency. Building and nurturing relationships with stakeholders is an essential part of this role. You may also lead or support other team members in resolving operational issues within your area of expertise. As a Procurement Process Specialist, your general responsibilities include supporting project coordination, delivering procurement process services within scope to meet specific KPIs, and integrating procurement services into the business. You will develop and maintain process documentation, maintain proactive communication with business stakeholders, and manage stakeholder relationships effectively. Having a basic understanding of stakeholder communities and cross-functional work is essential. Monitoring process adherence, escalating issues when necessary, and coordinating or supporting junior professionals in process adherence and problem-solving are key aspects of this role. Your accountabilities involve ensuring proper and timely delivery of procurement support process services, meeting daily activities in accordance with procedures and KPI targets, and being responsive to stakeholders for day-to-day activities. You will be responsible for formalizing and documenting business requirements, ensuring process compliance, handling stakeholder-focused service requests, and coordinating cross-functional teams to achieve common goals. Providing subject matter expertise, supporting junior professionals, and demonstrating knowledge of relevant processes and procedures are part of your responsibilities. You will apply a data-centric approach in decision-making, align with procurement policies, and contribute to achieving team goals. Moreover, you will actively share knowledge on P2P procedures with other team members, seek ways to improve stakeholder satisfaction, and continuously work towards simplifying, standardizing, and enhancing processes. Your support in transformation projects activities will be valuable in driving organizational success.,

You will lead a result-oriented team and be responsible for managing the Area Profitability, ensuring high-quality service, and Customer Relationship Management. You will maintain the desired portfolio quality for the specific Area assigned to you and own overall branch objectives and branch supervision. It will be your responsibility to ensure the achievement of overall branch targets by generating business through your team. You will effectively manage customer grievances by ensuring the trigger to the appropriate authority and provide support for product launches, as well as champion new sales initiatives. Your role will involve ensuring operations, risk control, and process adherence at branches while maintaining branch audit scores and overseeing Branch Audits and Inspections. This is a Full-time position with a Day shift schedule. The work location will be in person.,

City Head - Fulfillment Operations Locations: Gurgaon, Mumbai, Bangalore, Pune Experience: 610 years Reports to: Fulfillment Head About Ambak Ambak is building Indias most trusted home loan platform - a tech-first, execution-obsessed fintech, backed by marquee investors and led by operators from Uber, Axis Bank, PolicyBazaar, Cars24, Freecharge and more. We are transforming how India experiences mortgages, with deep ecosystem partnerships and on-ground precision. Role Overview Youll be the city-level P&L owner for fulfillment driving conversions, managing senior bank stakeholders, and leading a team of Banking and Loan Advisors, while coordinating closely with the regional credit team to push files through with speed and accuracy. This is a hardcore execution + analytics + stakeholder management role, not for the faint-hearted. Youll be running a real-time war room every day. Key Responsibilities Team Ownership : Manage the Banking Team and Loan Advisors; drive login-to-disbursal rigor Partner Management : Own bank-level relationships across sales, ops, and regional credit and act as single-window for escalations Funnel Governance : Drive hygiene across funnel stages - login, sanctioned, disbursal and track and fix leakages real time Credit Coordination : Engage closely with credit SPOCs to resolve pendencies, push high-value cases, and ensure SLA-bound approvals Daily Dashboards : Review TATs, drop-offs, bank-wise disbursal performance and advisor productivity Process Adherence : Ensure compliance on documentation, tagging and sourcing Stakeholder Communication : Liaise with Sales, Credit, Tech & Product for escalations and process interventions What Were Looking For 610 years in fulfillment/operations/sales support, preferably in home loans, lending, or fintech background Prior experience managing banks, tele-sales teams Obsessed with Numbers - Tracks Everything That Moves Strong interpersonal and escalation-handling skills Ability to lead teams with high energy and ownership What Youll Get P&L ownership in a high-growth fintech Leadership role interfacing with Indias top banks and NBFCs Ground-zero execution and decision-making exposure Show more Show less

The Installation Operation Cluster Manager is responsible for overseeing multiple hubs and ensuring efficient operations within the assigned zone. This role requires strong decision-making, problem-solving, and leadership skills to maintain smooth cash reconciliation, inventory management, revenue monitoring, and process adherence. Key responsibilities include: - Ensuring accurate and timely cash reconciliation across all hubs. - Supervising and supporting Hub Managers to ensure efficient team operations. - Collecting, verifying, and reporting hub and service data accurately and on time. - Monitoring stock levels, preventing shortages, and minimizing losses in hubs inventory. - Tracking revenue flow, ensuring profitability, and controlling operational costs. - Addressing and resolving operational challenges faced by hubs on a priority basis. - Making informed decisions, enforcing policies, and ensuring timely reporting from all hubs and services. - Following the company hierarchy and maintaining streamlined operations. The Installation Operation Cluster Manager plays a crucial role in maintaining the efficiency and productivity of the hubs under their supervision. Strong organizational and communication skills are essential for success in this position.,

As an EV Town Executive, your primary responsibility will be to enhance the productivity of EV Sales Executives (DSE) and outdoor Test Drive Executives (TDE). This involves ensuring the availability of Customer Care Executives and focusing on competency building. You will also be expected to maintain Closed Loop Feedback (CLF) and Post Sales Feedback (PSF) adherence, along with following process and standard adherence protocols. To excel in this role, candidates with experience in 2W dealership/Agency are preferred. However, individuals with exposure in 4W who are willing to transition to the 2W segment will also be considered. This position requires frequent travel, with an average of 20-22 days per month across the region. Proficiency in the regional language is essential for effective communication. A minimum of 3-4 years of relevant experience is required to be successful in this role.,

As a leading bank in Asia, DBS Consumer Banking Group is dedicated to helping customers achieve their dreams and ambitions. With a wide range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we cater to our customers" needs at every stage of life. Our financial solutions are tailored to provide the best possible support for you. In this role, you will play a crucial part in ensuring that CBG frontline staff are aware of and adhere to the set processes, policies, and codes of conduct. Your responsibilities will include identifying new areas that require the creation of controls and processes, strengthening existing processes, and enhancing monitoring efforts to maintain compliance with regulatory and bank standards. Key responsibilities will include: - Achieving Investment Product Volumes and Revenue objectives - Ensuring AMFI certification and timely renewal for team members - Providing effective training on new products and mandatory topics - Implementing investment sales processes and ensuring client suitability - Driving Mutual Volumes and activating team members for Investment and Forex products - Providing market and customer feedback for continuous improvement - Disseminating knowledge on products and market updates to team members - Tracking team activities to align with investment objectives - Resolving complaints within approved timelines Requirements for this role include: - Demonstrated experience in FLOD, regulatory and operational risk management - Exposure to monitoring sales processes and regulatory compliance - In-depth knowledge of Indian banking and regulatory guidelines - Strong understanding of sales best practices and industry developments - 7-9 years of experience in banking, audits, and process controls - Ability to multitask, manage stakeholders, and interact at a senior level - Prior exposure to process writing, controls, and governance Preferred qualifications: - Bachelor's degree from a recognized university - Post-graduate qualifications are desirable - Professional certifications related to process adherence and audits are advantageous Key competencies for this role include effective probing and listening skills, strong relationship management, self-drive, and ambition. Additionally, technical competencies include understanding HNI sales, wealth management products, banking guidelines, KYC requirements, and financial markets. You will work closely with clients, prospects, Treasures Elite Team Leader, City/Cluster Head, and Branch Product specialists to achieve volume and revenue targets. Regular training on Group Customer Acceptance Policy, Anti Money Laundering, KYC Guidelines, and other policies will be provided. At DBS India, we value performance through value-based propositions, customer focus, pride, and integrity. If you are passionate about delivering results, maintaining high standards, and upholding the brand's goodwill, we welcome you to join our team in Mumbai, Maharashtra. Please note that this is a full-time position with a focus on product sales. The job posting is scheduled for Feb 18, 2025, at 10:30 AM.,

You will be responsible for driving sales and increasing market share across PAN INDIA. Your key deliverables will include enhancing dealer profitability, managing funds effectively, and promoting sales of Spares, Accessories, subscriptions, software, etc. Additionally, you will be required to oversee charger installations at customers" homes. In terms of service, your focus will be on ensuring high levels of customer satisfaction, expanding the service network, and enhancing dealership profitability. You will need to ensure strict adherence to processes at dealerships and effectively manage customer concerns and escalations. To excel in this role, you should have 5-8 years of relevant experience in industries such as Auto, EV (PV/2w/3w), auto components, or allied industries. Ideally, you should have 2-4 years of experience in sales and a minimum of 1 year in service or customer experience roles. The preferred educational qualifications for this position are B.E./B.Tech, with an MBA being an added advantage. Overall, you will be required to have a strategic mindset, strong leadership skills, and the ability to drive both sales and service excellence in a competitive market.,

As an Infoscion, your primary responsibility will involve interfacing with clients to address quality assurance issues and ensure high levels of customer satisfaction. You will play a crucial role in understanding requirements, creating and reviewing designs, validating architectures, and providing top-notch service offerings in the technology domain. Your duties will include participating in project estimation, contributing to solution delivery, conducting technical risk planning, performing code reviews, and reviewing unit test plans. Additionally, you will be tasked with leading and guiding your teams to develop optimized, high-quality code deliverables, fostering continual knowledge management, and ensuring adherence to organizational guidelines and processes. Your expertise will be instrumental in building efficient programs and systems that cater to our clients" needs in their digital transformation journey. If you are passionate about helping clients navigate their next steps in digital transformation, this opportunity is tailor-made for you. Preferred Skills: - Technology: Analytics - Functional: Business Analyst,

Key Deliverables: Handle PhonePe account and transaction-related queries Resolve customer issues via phone and data channels Escalate complex issues to relevant teams Recommend process improvements from customer insights Role Responsibilities: Ensure customer-first approach in all interactions Meet daily productivity and resolution targets Use internal tools to drive issue resolution Educate customers to maximize app usage

Job Description : Trade Capture & Verification: Accurately capture and verify trades in internal systems; ensure all tradesare booked correctly and promptly. Reconciliations: Perform daily reconciliations of trades, positions, and cash balances between internalrecords and external parties (brokers, custodians, exchanges). NAV Accounting: Assist in the preparation of Net Asset Value (NAV) by confirming and accounting for alltrades, ensuring accurate valuation and reporting Issue Resolution: Investigate and resolve trade discrepancies, breaks, and unmatched trades in a timelymanner; liaise with team members to ensure data accuracy. Process Adherence: Ensure all activities are in line with internal policies, market regulations, andcompliance standards. Process Improvement & Documentation: Identify process gaps and contribute to continuousimprovement initiatives; maintain updated process documentation and SOPs. Coordination with External stakeholders: Liaise and coordinate with external stakeholders, includingbrokers, custodians, and counterparties, to manage routine tasks and resolve pending queries, ensuringsmooth operations.

Managing relationship with Axis Branch Sellers and thereby meeting target through Bank's FOS Responsible for managing the leads generated from Branch and thereby convert into quality business Must adhere to the process set and timely coordinate with Cluster Manager and Operations HUB, ensuring minimal customer complaints Shall adhere to agreed TATs on first customer contact and follow-ups from the date of the lead being registered Ensuring 15-month persistency on track and thereby ensure a robust follow-up mechanism with the customers Coordinating with Cluster Training manager to ensure bank staff are regularly trained on concepts in life insurance and new product introductions Shall be responsible for activating the branch banking sellers and thereby achieving the activation target Ensuring LMS usage as a tracking mechanism online and follow-up calls Measures of Success Business Plan: Adj MFYP Collected (Rs.) - Plan vs Actual as per target assigned Case Size: Plan vs Actual as per target assigned Seller Activation: Seller Activation (%) - Plan vs Actual as per target assigned Persistency: 15th month Persistency (%) - >82.5 and as per plan Key Competencies/Skills Required Excellent Relationship Skills Managing various levels of Bank Management Adherence to Process Desired Qualification and Experience Graduate in any discipline from a UGC/AICTE approved college or university 1 to 2 years of experience in sales; experience in insurance preferred Experience in Life Insurance sales management, Retail bank distribution, Channel management, and/or DSA relationship