60 Process Adherence Jobs

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. In the FSO_ Partnerships (hedge funds and Private equity Funds) role, you will be expected to have technical competency in various areas. This includes sound knowledge in the taxation of U.S investment partnerships (Hedge fund and Private Equity space), knowledge on securities analysis (such as wash sale, short sales, dividend analysis, etc.), and expertise in Partnership Tax allocations with a focus on aggregate allocations (Hedge funds) and tax waterfall, GP clawback (Private Equity). You will also be responsible for reviewing Schedule K-1, Form 1065, various state returns, state withholding forms, Form 1042, 8804, and 8805 filings, as well as having knowledge on PFICs (Passive Foreign Investment Corporation) and international forms like 5471 and 8865. As an FSO- Senior, your primary job purpose will involve planning engagement(s), managing client accounts, gathering and evaluating client information, generating Tax Compliance products, and ensuring quality. You will serve as a point of contact for the engagement(s), as well as act as a counselor for Assistant Managers. Your client responsibilities will include managing client accounts, meeting deadlines, assisting Assistant Managers, communicating with onshore engagement teams and clients, controlling project economics, developing and supervising team members, and signing tax returns upon approval. As an FSO- Senior/Assistant Manager, you will be responsible for developing, mentoring, and supervising Analysts and Advanced Analysts, acting as a counselor for them, recognizing and recommending solutions, diversifying client load, fostering collaboration, demonstrating presentation skills, and effectively communicating progress to supervisors worldwide. You will also focus on developing firm-wide competencies, identifying opportunities for process improvement, ensuring use of tax-specific methodologies and tools, encouraging critical thinking, providing constructive feedback, and maintaining a positive team environment. Qualifications for these roles include a Graduate/Postgraduate degree in a finance, numerical, or statistical background, CPA certification will be an added advantage, and 3+ years of experience. For the FSO- Senior/Assistant Manager position, a Graduate or Post Graduate degree in Finance with at least 6 months to 3 years of experience is preferable. EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Working across various domains, EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.,

As an EV Town Executive at MSXI, you will play a crucial role in executing the project on the field while enjoying an attractive compensation package and a promising career path. We are seeking individuals who are enthusiastic about this new and exciting opportunity. Your primary responsibility will involve managing EV Business Transformation activities for authorized dealers within your assigned territory. You will be instrumental in driving the achievement of all EV business and customer experience objectives for a specific group of authorized dealers. Your role and responsibilities will include: Improving the productivity of EV Sales Executives (DSE) and outdoor Test Drive Executives (TDE) by: - Updating the employee master sheet on a monthly basis to ensure the availability of required EV DSEs & TDEs. - Reviewing the knowledge and skill levels of EV DSEs & TDEs using provided skill matrix reports and Excel sheets. - Identifying DSEs & TDEs with lower knowledge & skill index and prioritizing them for training. - Ensuring all DSEs & TDEs attend the training program. - Collecting feedback from DSEs & TDEs on training content and delivery, and implementing improvements. - Scheduling post-training test evaluations at the dealership. - Mapping retails and enquiries against respective DSEs. - Reviewing customer follow-up percentage with DSEs & TDEs regularly. - Collaborating closely with DSEs to enhance their conversion ratio. Ensuring the availability of Customer Care Executives and building their competency by: - Ensuring the presence of required Customer Care Executives at every authorized dealership. - Conducting regular training sessions for CCEs on necessary knowledge & skills. Adhering to Closed Loop Feedback (CLF) & Post Sales Feedback (PSF) protocols by: - Emphasizing the importance of CLF meetings and PSF adherence to EV DSEs, Dealership Owners, and Senior Management. - Conducting CLF meetings in all dealerships and implementing the Plan-Do-Check-Act (PDCA) change cycle. - Reviewing daily dashboards and data dumps to monitor CLF & PSF adherence. Upholding process and standard adherence by: - Training DSEs, TDEs, and Customer Care Executives to follow company processes to deliver exceptional customer experiences. In addition to the above, we are looking for candidates with top-notch communication skills, particularly in regional languages and spoken English. Experience in the sales function of any Electric Vehicle brand is preferred, along with knowledge of state subsidies on Electric Vehicles. Proficiency in MS Office Applications (Word, Excel, PowerPoint) is required, and a willingness to travel 20-25 days per month in the allotted geography is essential.,

As a candidate for this position, you will be responsible for managing workmen on the production shop floor. Your main duties will include setting targets, overseeing the output of quality parts, and planning the necessary workforce to ensure smooth line production. It will be your responsibility to ensure that all processes defined are being followed at every work station. Additionally, you will need to plan for the required tools based on customer plans to guarantee that the hourly output goals are achieved. Your role will be crucial in maintaining efficiency and quality standards in the production process.,

You will be responsible for ensuring adherence to approved processes, policies, and manuals of the department. It will be your duty to ensure that the RBI and internal compliance matrixes are strictly adhered to.,

As a Talent Acquisition Lead, you will be responsible for overseeing a small core team of specialists and managing the daily workload to support business operations. In this role, you will be involved in workload management and allocation, process adherence, quality assurance, people management (attract, develop, engage, and retain), problem resolution, quality oversight, and reporting and performance evaluation. Your primary responsibility will be to ensure effective management of all assigned tasks within defined Service Level Agreements (SLAs) and ensure equitable distribution of workload among team members. You will provide encouragement to team members, communicate team goals, identify training needs, and facilitate skill development. Additionally, you will guide team members in adhering to Standard Operating Procedures (SOPs) and process documents, maintain process integrity, and deliver high-quality outputs. You will also assist in Talent Acquisition processes and onboarding of new team members, ensuring they are equipped with the necessary skills and knowledge. Addressing team member queries, resolving issues, monitoring work for quality and adherence to guidelines, and conducting regular team meetings to disseminate best practices, set expectations, and foster team collaboration will be part of your responsibilities. Furthermore, you will generate detailed reports on team performance, mission-related objectives, and deadlines to facilitate informed decision-making. It is essential to handle all information confidentially and accurately, in compliance with organizational policies, processes, and legal requirements. You will act as the secondary point of contact for escalated customer issues or priorities, ensuring effective communication and timely resolution. As a key leader, you will cascade functional messaging and strategy to the team and drive continuous improvement among the talent acquisition function. Qualifications: - Degree level qualification Knowledge, Skills, and Experience: - Experience recruiting for global multinational companies - Oil & Gas / Energy experience is desirable, but not essential - Prior experience of mentoring or coaching others in best practice approach and operational delivery - Strong presentation skills and proven ability to negotiate and influence leadership internally and externally - Experience of delivering high volume and complex recruitment campaigns - Experience of presenting solutions to customers and working in partnership to deliver to agreed customer requirements - Experience of working with Business Development (tenders and proposals) to enable forward planning and enhance delivery Personal attributes: - Exceptional communication skills are paramount for success - Demonstrated strong organizational skills and ability to collaborate effectively within both local and regional teams - Commitment to providing outstanding customer service - Meticulous diligence is imperative for the role's success - Proficiency in influencing others to achieve optimal outcomes - Exceptional facilitation skills and adeptness in negotiation techniques,

The Channel Sales Manager - Toll and Transit will play a crucial role in ensuring the profitability of products and team. Working closely with Product Managers and other business units, you will be responsible for designing customer-first solutions for products and services in the Toll and Transit sector. Key responsibilities include managing a team of Issuer Managers, fostering quality partnerships, ensuring process adherence and compliance, coordinating with regulators to align product enhancements with regulatory guidelines, sourcing quality and speed, as well as focusing on customer and partner retention. The ideal candidate should possess a graduation degree in any field and have 2-5 years of relevant experience in the industry.,

The Application Administrator role involves supporting and improving internal business applications, primarily focusing on NetSuite. You will be responsible for optimizing the platform to meet changing business needs while providing support in line with ERP and IT service management best practices. This position requires effective collaboration, adaptability, and stakeholder engagement. Your key responsibilities will include managing user roles, permissions, and provisioning to ensure data security. You will also be involved in creating and maintaining documentation such as SOPs, user guides, and knowledge base articles. Additionally, you will translate business requirements into technical specifications and work closely with developers and stakeholders to ensure solutions align with organizational goals. In terms of system configuration and maintenance, you will assist with routine monitoring, backups, and performance checks. You will also play a role in ensuring compliance through audits and maintaining the overall health of the application. Responding to support cases, guiding users on system processes, and proactively addressing recurring issues through targeted training will be part of your support and training responsibilities. Collaboration with internal teams and third-party vendors to resolve technical issues and optimize business processes is essential. You will scope, implement, and support system enhancements in partnership with the NetSuite developer. Key skills for success in this role include problem-solving, analytical skills, strong communication, ability to manage multiple priorities, customer service orientation, and documentation capabilities. To qualify for this role, you should have a Bachelor's degree in Information Systems or a related field, or equivalent work experience. A minimum of 3 years of hands-on support experience with NetSuite, including supporting finance teams, is required. You should have a strong understanding of financial processes, including journal entries, reconciliations, and financial statements. Experience supporting and optimizing ERP workflows across key business cycles is also necessary. Preferred experience includes familiarity with ServiceNow, Oracle CPQ, and Microsoft Power Platform, as well as experience with SQL and data integration tools like Celigo or Boomi. Certifications such as ITIL Foundation, NetSuite Administrator Certification, and advanced ITIL certifications are preferred. While the role does not involve supervisory responsibilities, the ability to collaborate effectively and drive positive outcomes through technical expertise and stakeholder engagement is crucial.,

The role of a Regional Collection Manager in the commercial vehicle sector involves managing a team and coordinating operational recovery activities to maintain the credit portfolio within the designated region. The primary responsibility includes administering corporate policies and procedures to minimize front delinquencies. Building relationships both within and outside the organization to identify opportunities for value creation is essential. The Regional Collection Manager is accountable for end-to-end collection activities in the assigned region, which contributes to the overall organizational objectives and plays a crucial role in budget planning and profitability. Responsibilities of the Regional Collection Manager include handling the collection of loan products in the region, setting performance measurement standards for the collections team, recommending resolutions to meet end goals and maintain NCL as required, and keeping NPAs at minimum trigger levels. The role also involves reviewing agency management, conducting personal visits to high-value cases, and maximizing returns on each pool cut. Identifying training needs, collaborating with the business and support teams for issue resolution, recruiting and developing team members, and liaising with legal counsel and management on sensitive collections situations are also part of the responsibilities. Educational qualifications for this role include a graduate degree in any discipline and a post-graduate degree in MBA or PGDM. The ideal candidate should have 10-18 years of experience in collections, with a strong understanding of collection policies, mechanisms, and processes. Effective communication, leadership, and problem-solving skills are essential for success in this role.,

You will be responsible for the day-to-day operations of the branch, focusing on customer service, quality, people management, and process adherence. Your role will involve ensuring the smooth functioning of all healthcare operations in the assigned hospital. This includes managing hospital policies and procedures to ensure that best practices are followed. You will also be responsible for leading and implementing change management initiatives to ensure the successful implementation of new processes and procedures. As the Male Branch Head, you will manage and supervise operational teams to ensure the efficient and effective execution of daily tasks and activities. It will be essential to coordinate with doctors, nurses, and other hospital staff to ensure smooth operations. Additionally, you will be responsible for handling the revenue of the hospital and managing budgets and resources to achieve operational goals. The ideal candidate for this position should have a UG or PG degree and possess 2 to 4 years of relevant experience. The salary range for this role is between 25K to 35K. The job is based in Tiruppur, Erode, and is a full-time position that requires in-person work. If you are a highly motivated individual with the necessary experience and skills, we encourage you to apply for this exciting opportunity. Contact No: 63814 90061,

As a candidate for this role, you will be responsible for achieving the Annual Operating Plan (AOP) targets. You will focus on maintaining portfolio quality in line with the Business Plan objectives. Your key performance indicators will include Return on Productivity (RO Productivity), ensuring hiring activities are in accordance with the budgeted numbers, and ensuring adherence to processes and compliance regulations. Additionally, you will be involved in promoting cross-selling opportunities to enhance revenue streams. Your role will also require you to work towards improving Branch Profitability and activating employees towards achieving organizational goals. Finally, you will be responsible for conducting rejection reviews to identify areas of improvement and enhance overall performance. Overall, your contribution to these areas will be crucial in driving the success and growth of the organization.,

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality, and efficiency of delivery. Develops business intimacy with local Stakeholders. May lead and/or provide support to other team members in resolving operational issues within own process expertise. Role Overview: - Provides services according to the Service Delivery scope to meet specific KPIs - Supports delivery of Procurement services into the Business - Maintains a proactive working attitude towards the Client - Has basic knowledge of the Stakeholder community within the work perimeter - Manages relationships with Stakeholders - Understands P2P processes - Has knowledge about cross-functional work - Monitors process adherence across work perimeter and escalates as needed - Coordinates/supports junior professionals in process adherence and problem solving - Identifies, reports, and participates in process improvements implementation General Responsibilities / Accountabilities: - Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets - Demonstrates knowledge of processes and procedures relevant to the function - Accountable for process compliance within the work perimeter - Responsible for a customer-focused service towards the client, reacting to client requests and queries in a timely fashion - Responsive to local Stakeholders in solving day-to-day activities - Provides subject matter expertise as needed by other team members - Supports junior professionals in day-to-day activities - Helps the team to achieve common goals - Acts to overall procurement policies and processes - Continually strives to simplify, standardize, and improve processes - Continually seeks out ways to improve Client satisfaction - Proactively shares knowledge on P2P and Service Delivery procedures with other service delivery team members - Supports transformation projects activities Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.,

Job Summary To support and assist an international Insurance service team with tasks involving revenue allocations, service support and coordinating with an international network of brokers Principal Duties/Responsibilities To work within the regulatory requirements as needed within the organization Work on excel and word documents for data gathering Help co-coordinate tasks for your International counterpart Extreme focus on quality with the understanding of the financial/legal implications Escalate errors and breaches to the Lead Consistently meet service levels agreed with all relevant parties involved in process Highlight anomalies in time Communicate to emails/Phone Calls in a professional manner Managing database accurately and efficiently Active participation in all interactions (Team huddles, stakeholder discussions, etc.) Qualifications and Skills Qualifications: Graduate (any stream) Skills: Excellent command over written and spoken English Attention to detail, quality and accuracy Ability to prioritise and organise tasks, work within stiff timelines Ability to multi task Ability to learn new processes and systems Flexible and adaptable to changing demands Ability to work under pressure and meet tight deadlines Should be a quick learner and team player Ability to work independently and as part of a team Extreme competence in comprehension Intermediate level for MS-Office Suite especially MS Word and MS Excel Shift Timing:-1:30 PM to 10:30 PM

You are a dynamic and experienced individual with a strong background in Client Servicing. Your passion lies in delivering excellence in client management, specifically within the exhibitions and events industry. Your leadership skills are exceptional, allowing you to mentor and inspire a team of client servicing professionals towards high performance and growth. Your strategic thinking capabilities will be put to use in developing and implementing plans to achieve revenue targets and drive business growth. As the primary point of contact for existing clients, you will be responsible for maintaining strong relationships and ensuring their needs are consistently met. Your keen eye for business development will help in identifying and nurturing new opportunities to expand the client base. Adherence to defined processes and systems is crucial, as you foster a culture of being process-driven to maintain consistency, efficiency, and quality within the team. Collaboration with internal teams including design, production, and operations will be essential to deliver integrated solutions that meet client objectives. Staying updated on industry trends and market dynamics will enable you to identify opportunities and risks. Your negotiation skills will come into play when finalizing terms and agreements with clients, ensuring favorable outcomes for all parties involved. A Master's degree in Business Administration, Marketing, Communications, or a related field is required for this role. Previous experience in client servicing or account management within the exhibitions, events, or advertising industry is a must. Your attention to detail, organizational skills, and process orientation will be key in ensuring success in this position. Strong communication and interpersonal skills are essential for building rapport and trust with clients and colleagues at all levels. You should possess leadership skills with the ability to motivate and develop teams, along with proficiency in project management concepts. As a strategic thinker, you should be able to develop and execute successful business plans. Thriving in a fast-paced, deadline-driven environment with a positive attitude is crucial. Willingness to travel globally for client meetings, industry events, and project installations is required. If you meet these requirements and are ready to take on this exciting opportunity, drop your resume at charmi@pinkskyhr.com. This is a full-time, permanent position with benefits including Provident Fund. Your work schedule will be during day shifts, and you must have at least 5 years of experience in Client Servicing. The work location is in person.,

As an Infoscion, you will play a crucial role in the delivery team by engaging with clients to ensure quality assurance, resolve issues, and enhance customer satisfaction. Your responsibilities include comprehending requirements, designing, validating architectures, and delivering high-quality service offerings within the technology sector. Additionally, you will contribute to project estimation, provide insights for solution delivery, conduct technical risk planning, and oversee code and unit test plan reviews. Your leadership will be instrumental in guiding teams to develop optimized code deliverables, promote continuous knowledge management, and uphold organizational guidelines and processes. Your expertise will be pivotal in creating efficient programs/systems and supporting clients in their digital transformation journey. If you have a passion for developing value-creating strategies, staying updated on industry trends, and possess logical thinking and problem-solving skills, this opportunity is tailored for you. You are expected to have a good understanding of software configuration management systems, financial processes for diverse projects, pricing models, and technology solutions. Proficiency in client interfacing, project and team management, and industry domain knowledge will be advantageous in this role. Your ability to collaborate effectively and identify areas for process improvement will be key to your success at Infosys.,

The Security Program Manager in Sydney is responsible for leading and managing the Cybersecurity Landscape for clients, ensuring the successful delivery of all contractual obligations through thought leadership and support of cybersecurity strategy. With a minimum of 8 to 10 years of experience in the Cyber Security domain, the ideal candidate will manage various security tracks within the account, including Identity & Access management, Network Security, Endpoint Security, GRC, and Application Security. In this role, you will drive excellent Customer Satisfaction and NPS by collaborating with clients, partners, employees, and agencies to ensure project success. You will support the development, implementation, and communication of cybersecurity activities and programs, as well as lead the set-up and execution of program events, briefings, and meetings. Moreover, the Security Program Manager will liaise with other teams to identify and leverage opportunities with other programs across the organization. You will be responsible for managing multi-functional team coordination, opportunity screening, benefit/cost analysis, issue resolution, and reporting to ensure SLA compliance, process adherence, and process improvisation to achieve operational objectives. Additionally, you will revise and develop processes to enhance the current Security Operations Framework, review policies, and address challenges in managing SLAs. The role also includes the management, administration, and maintenance of security devices comprising state-of-the-art technologies, as well as serving as the single point of contact with the client's CISO for existing landscape and future requirements by acting as a Security Consultant for the client.,

You have moderate experience with a minimum of 24 months. You must have at least 12 months of experience in at least one of the following areas: Software testing, Bugs triaging, Audits/quality checks, Subject matter expert, Technical issue resolution. You should have proficient working knowledge of MS Office or Google suite, along with basic experience with JIRA or ticketing tools. Exceptional reading comprehension and English writing skills are required, as well as basic knowledge of SQL. Experience in extracting and processing data using Excel/Google Sheets, including pivot tables and VLOOKUP is necessary. You should be proficient in data analysis techniques and root cause identification methodologies such as fishbone diagram analysis, RCA, and 5-whys. Your responsibilities include achieving high program health by taking charge of the responsibilities end-to-end in real-time. You must meet or exceed the defined targets for the team in terms of productivity, quality, SLA, efficiency, and utilization. Ensuring process adherence, identifying process gaps & improvements, managing multiple responsibilities along with core duties, conducting quality audits regularly, managing policy, training, reporting, quality if there are no separate POCs for the same are part of your role. You should possess high attention to detail, excellent logical reasoning ability, and a bias for action. Ability to identify and report high-impact issues with minimal loss of time is crucial, along with a high ability to reason and comprehend unclear issues. You should be able to read a complex, multipage Standard Operating Procedure manual, write concise and accurate English, and have a basic understanding of quality and quality control. Performing repetitive tasks over a long period at a high level of accuracy and quality is expected. Additionally, you should be able to memorize engineering terminologies and project-related details, be familiar with using smartphones, virtual test platforms, and getting directions on a smartphone. At Indium, diversity, equity, and inclusion (DEI) are the cornerstones of our values. We champion DEI through a dedicated council, expert sessions, and tailored training programs, ensuring an inclusive workplace for all. Our initiatives, including the WE@IN women empowerment program and our DEI calendar, foster a culture of respect and belonging. Recognized with the Human Capital Award, we are committed to creating an environment where every individual thrives. Join us in building a workplace that values diversity and drives innovation.,

As an Infoscion, your primary responsibility will involve interfacing with clients to resolve quality assurance issues and ensure high customer satisfaction. You will play a crucial role in understanding requirements, creating and reviewing designs, validating architecture, and delivering high levels of service offerings in the technology domain. Your involvement will extend to project estimation, providing inputs for solution delivery, conducting technical risk planning, performing code reviews, and reviewing unit test plans. Guiding your teams towards developing optimized, high-quality code deliverables, fostering continual knowledge management, and ensuring adherence to organizational guidelines and processes will be key aspects of your role. Your contributions will be instrumental in building efficient programs and systems. If you believe you have the skills and mindset to assist clients in navigating their digital transformation journey, this opportunity is tailored for you. Preferred Skills: - Technology: Imaging: Kofax,

Project description We are currently working with a well-known financial services organisation in Sydney which is currently using Calypso V16.1 as a front to back office system for Fixed income and IR derivatives business. The bank now wants to establish a cost-effective regression test service to cover execution and maintenance of Rates and Credit regression cycles. Responsibilities Establish and manage a regression testing service across the Rates and Credit Technology stack. Ensure coverage for both ad-hoc and scheduled monthly regression testing activities. Maintain and enhance existing regression test automation, in alignment with client expectations. Ensure test coverage across the following systems Calypso Markit Analytics Markitwire Additional applications as mutually agreed Review and assess current automation tools, define a target state, and create an implementation roadmap. Skills Must have Minimum 4 years of experience in Calypso Regression Testing Strong exposure to Regression test execution (manual and automated) Calypso testing frameworks and automation tools such as CATT Calypso front and/or back office modules Strong technical foundation with hands-on knowledge in SQL UNIX FpML and XML Experience in test planning, execution, and process adherence Good understanding of financial markets, especially in Rates Commodities Fixed Income FX Derivatives Nice to have Familiarity with Markitwire and Markit Analytics Experience in Calypso front/back office configuration or development

Your role We are hiring a Cloud FinOps Professional with 912 years of experience for our Bangalore location. The ideal candidate will drive cloud cost optimization, financial governance, and cross-functional collaboration. Strong expertise in cloud platforms, budgeting, and cost analysis is essential. Join us to shape efficient cloud financial strategies. Define, create, and update cloud cost optimization strategies and plans. Measure, improve, and communicate financial performance and savings outcomes. Ensure process adherence and prioritize tasks aligned with FinOps goals. Approve savings plans and facilitate collaboration across engineering and finance teams. Provide FinOps best practice guidance and support integration with tools like Cloudability . Implement automation strategies such as autoscaling, rightsizing, and cost alerts. Enable budget management features based on user roles and access levels. Maintain detailed documentation and reporting on cloud spend and optimization efforts. Your Profile Hands-on experience with AWS, Azure, or GCP cloud platforms. Expertise in cost optimization , financial analysis , and FinOps principles . Proven ability to perform rightsizing, budget reviews, and generate FinOps reports. Familiarity with FinOps frameworks and cloud financial governance. Strong communication, collaboration, and problem-solving skills. What you"ll love about working here You can shape yourcareerwith us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work oncutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges.

You are a dynamic and experienced Customer Experience & Technical Service Desk trainer sought by our Training and Quality COE team to drive training initiatives that enhance customer interactions in CX BPM operations. Your role involves equipping agents and team leaders with the necessary skills, knowledge, and mindset to provide exceptional customer experience in a fast-paced, process-driven environment. Your key responsibilities include designing and delivering training programs focusing on customer service, communication, empathy, and process adherence. You will conduct onboarding and continuous learning sessions for customer experience teams across various verticals such as Voice, Chat, Email, etc. Collaborating with operations, quality, and HR teams, you will identify skill gaps to develop targeted training interventions. Utilizing real-time data and feedback, you will refine training content and delivery effectiveness. Role-plays, simulations, and scenario-based training will be facilitated to enhance practical customer handling skills. Monitoring post-training performance, you will provide coaching to ensure sustained improvement and maintain training documentation, reports, and feedback for audit and compliance purposes. To qualify for this role, you should hold a Bachelor's degree in any discipline, with a specialization in communication or business preferred, along with 4-6 years of relevant experience in Customer Service Training within BPM or BPO setups. You should have a strong understanding of customer experience metrics such as CSAT, NPS, FCR, etc., excellent facilitation, presentation, and interpersonal skills, familiarity with CRM platforms, call center tools, and LMS systems, as well as a certification in training, coaching, or customer experience. Desired skills include the ability to manage diverse learner groups and adapt training styles accordingly, an analytical mindset to interpret performance data and training impact, high emotional intelligence and empathy, and strong organizational and documentation skills. At Infosys BPM, we offer a purposeful and impactful work environment, opportunities for learning and growth, a culture of care, collaboration, and inclusivity, a values-driven setting, and recognition based on meritocracy. We encourage you to share this opportunity with your peer groups, friends, and professional network.,

As a Senior Business Manager, you will play a pivotal role in driving the success of client projects by ensuring clear understanding, effective communication, and strategic implementation. Your responsibilities encompass project management, client relations, strategy development, performance evaluation, and team leadership. Client Understanding and Communication: De-brief the entire project team on client's business, project objectives, and SOW. Map project objectives to monthly/quarterly/yearly targets, ensuring goals and deliverables are met. Take full responsibility for assigned clients, managing feedback and outcomes. Client Meetings and Feedback: Meet assigned clients monthly to review work, discuss results, and gather feedback. Incorporate client feedback into project strategies. Reporting and Review: Create monthly review decks with data points for yearly review discussions. Meet desired project objectives and KPIs for project success. Present project stories quarterly to internal stakeholders. Business Development and Upselling: Identify opportunities to cross-sell or scale up project SOW twice a year. Generate project case studies for PR purposes. Participate in awards to enhance company reputation. Performance Management and Team Collaboration: Ensure commitments and deliverables are met monthly. Conduct meetings with the content team for new opportunities. Review project details and performance dashboards monthly. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field; Master's degree preferred. Proven experience in project management, client relationship management, and team leadership. Strong understanding of digital marketing strategies, particularly in SEO and content marketing. Excellent communication and negotiation skills. Analytical mindset and ability to interpret data. Proven track record in driving project success and meeting targets. Experience in creating compelling project case studies and participating in industry awards. Proactive attitude focused on continuous improvement and business growth.,

Are you prepared to advance your career in the dynamic realm of Card Marketing Join our team to utilize your leadership abilities and spearhead innovation in campaign validation, contributing to significant projects and professional development. As a Business UAT Lead within Card Services, your primary responsibility will be to oversee a team of Card Marketing Campaign Validation Analysts. Your duties will include analyzing various credit card marketing campaign assets (online or offline), such as direct mail, online ads, emails, and microsites, to ensure the quality of individual assets and overall campaign quality before they are delivered to Chase Card customers. You will collaborate with teams such as Card Marketing, Marketing Channel Execution, and Card Legal, Compliance, and Controls to provide accurate, compliant, and functional marketing materials to customers and prospects. It will be your task to establish streamlined processes for marketers, enhance resource efficiency, uphold customer commitments, and adhere to regulatory standards. Your leadership will be instrumental in promoting excellence in campaign quality and execution efficiency. In this role, you will: - Manage a team of Card Marketing Campaign Validation Analysts. - Collaborate with various teams including Card Marketing, Marketing Channel Execution, and Card Legal, Compliance, and Controls. - Deliver accurate, compliant, and functional marketing materials to customers and prospects. - Ensure streamlined processes for marketers, optimizing resource efficiency. - Uphold customer commitments and maintain regulatory compliance. - Drive excellence by maintaining the highest standards of quality and execution efficiency. - Cultivate a culture of quality-as-a-service by preventing errors and continuously improving validation processes. - Develop expertise within the team in analyzing marketing creatives and legal disclosure language. - Enhance end-to-end processes, creating efficiencies and standards for the team and partners. - Demonstrate customer-centricity by understanding and enhancing the customer experience. Required Qualifications, Capabilities, and Skills: - 8+ years of experience in driving campaign quality, including content, functionality, and fulfillment testing, campaign management, marketing, advertising, media, and agency work. - 2+ years of leadership experience with strong collaboration, project management, and communication skills across multiple stakeholders. - Experience in managing various campaign stages, from requirement collection to completion. - Ability to operate in a process-oriented, fast-paced environment while adhering to risk/control, procedure, and process expectations. - End-to-end ownership and management of marketing delivery workflow using various tools. - Enthusiasm and willingness to learn are essential. - Bachelor's or Master's Degree in marketing required. Preferred Qualifications, Capabilities, and Skills: - Manage end-to-end delivery of accurate, compliant, and functional marketing assets while adhering to organizational guidelines. - Drive excellence through the highest standards of quality and execution efficiency. - Develop talent with subject matter expertise in analyzing marketing creatives and legal disclosure language. - Improve and strengthen end-to-end processes, creating efficiencies and standards for the team and partners. - Results-oriented with strong attention to detail and problem-solving skills. - Preferably from Financial Services.,

You should have sound knowledge of the banking domain, including wholesale, retail, core banking, and trade finance. You must possess an in-depth understanding of RBI regulatory reporting and guidelines, such as the RBI ADF approach document. Your experience should include handling various important regulatory returns like Form- A, Form VIII (SLR), Form X, BSR, SFR (Maintenance of CRR), DSB Returns, Forex, and Priority sector lending related returns to RBI. Additionally, you should have a good understanding of balance sheets and P&L statements. Your responsibilities will include supporting clients through providing user manuals, conducting trainings and workshops, and preparing case studies. You will be required to adhere to processes, review product development, and document, validate, communicate, and coordinate requirements. You will also need to support business development by preparing proposals, concept presentations, and outreach activities. This will involve maintaining and updating trackers, reviewing test cases, and providing training to internal and external stakeholders. In terms of client and stakeholder management, you will interact with clients for assignment execution, manage operational relationships effectively, gather requirements, track issues, discuss change requests, write FRDs, and prepare project status reports. You will also be involved in people development by coordinating with assignment-specific teams of consultants, developers, and QA professionals, monitoring performance to ensure timely and effective delivery.,

Urgent Hiring for Logistics Executive Job Location - Gurgaon, IMT Manesar Exp - 3+ yrs relevant (international logistics documentation/operations) Salary - 4 lpa - 5 lpa (as per exp) Primary Responsibilities Material Planning & scheduling based on MDS, DRP & Forecast Planning. To release the weekly / monthly schedule in accordance with Master Production Schedule. Release Dispatch plan ensuring smooth distribution & execution in line with Customer requirements. Co-ordinate Import / Export procedure with Custom Brokers along with Parent Company & Freight Forwarders to obtain & provide advance information related to each shipment. Managing Import & Export along with Licenses & Document Handling. Handling custom clearance against EOU, SVB & Advance licenses & validating IHS Codes. Monitoring Process adherence for Receiving, Issuance & Scraps identification. Maintained stock of material without any variance by conducting stock verification. Overseeing inventory ageing and conducting the logical ageing analysis and assisting in the disposal of scrap. Tracking the supplier to smooth supplies of material. Conducting Audit at suppliers end. To provide a cash flow analysis for budget planning. Master Data Development, Creation of Material Master & maintenance. Monitoring Duty Forgone, SIT, Inventory Reports etc Vendor Performance Monitoring (Quality & Delivery Rating) Key skills required: IGCR DGFT MOOWR SCOMAT FTWZ 32/97 - application

The position of Senior Agency Manager at Niva Bupa Health Insurance Company involves being a part of the Retail Sales department and reporting to the ABM/DBM/Branch Manager/Sr. Branch Manager Agency. As an Assistant Manager, your primary role is to enable the achievement of key business outcomes, build a quality Agency by focusing on the quality of hire and skilling, and ensure adherence to all statutory and compliance requirements. Niva Bupa Health Insurance Company Limited is a joint venture between Fettle Tone LLP and the Bupa Group, dedicated to providing the best healthcare services to every Indian. The company values commitment, innovation, empathy, collaboration, and transparency. As a Senior Agency Manager, you will play a crucial role in achieving business plans by managing recruitment, activation, premium collection, case rate, case count, and persistency. It is essential to engage, motivate, and drive productivity among Agents, ensuring their income exceeds benchmarks. Your responsibilities include managing channel conflicts, achieving product-wise targets and profitability, understanding Agents" businesses for revenue generation opportunities, and fostering team building through goal setting, review, monitoring, and mentoring. Regular field observations, Agent visits, and compliance with regulatory norms are also key aspects of the role. The ideal candidate should have a graduation degree from a recognized educational institute and 4-6 years of relevant work experience. Key functional competencies required for this role include convincing skills, product/insurance knowledge, continuous learning, technology proficiency, teamwork, problem-solving, analytical skills, compliance, regulatory knowledge, and customer focus. In addition to the technical competencies, the role also requires behavioral competencies such as execution excellence, stakeholder management, driving results, process adherence, and continuous self-development. The position's success will be measured based on defined company policies, new GWP, renewals, and other key performance indicators. Join Niva Bupa Health Insurance Company on its growth journey towards achieving more than 10000 Cr GWP by 2027 and be a part of a great workplace that values its employees and aims to become one of the best workplaces in the BFSI industry. For more information, visit our website at www.nivabupa.com.,