Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
Inspiration Manpower Consultancy
>
Technical Lead / Technical support / Service desk / Telecom process /

Technical Lead / Technical support / Service desk / Telecom process /

Inspiration Manpower Consultancy

1 - 6 years

3 - 8 Lacs

Hyderabad Chennai Bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

Customer Service International Call Center US Process Customer Support Technical Support Service Desk Management International Technical Support Voice Support Service Desk International Voice Us Voice Process International Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Department:

Job Summary:

Technical Support Executive

Key Responsibilities:

Provide
first-level technical support
via phone, email, or chat for issues related to telecom services.
Diagnose and troubleshoot hardware, software, and network-related problems.
Guide customers through step-by-step solutions and remote configuration when required.
Escalate complex or unresolved issues to higher-level support or field engineers.
Track and follow up on customer issues until resolved and closed.
Log all customer interactions accurately in the CRM system or ticketing platform.
Assist in configuration and support for routers, modems, and other telecom equipment.
Educate customers on using services effectively and preventing recurring issues.
Stay updated on new technologies, services, and troubleshooting techniques.
Adhere to service level agreements (SLAs) and performance metrics.

Requirements:

Education:
10+2 , Diploma or Degree.
Experience:
0 to 6 years of technical support experience, preferably in telecom or ISP domain
Skills:

Strong knowledge of networking concepts
Familiarity with telecom hardware and tools
Basic knowledge of VoIP, mobile networks
Excellent troubleshooting and analytical skills
Good written and verbal communication
Ability to work in shifts and under pressure

Contact Point :

Rashmi - 7760984460

Mallik - 7259027282

Vishnu - 7259027295

Deepa - 9900024811

More Jobs at Inspiration Manpower Consultancy

Full stack .NET Developer | Azure Data Factory |6-15 years | Bangalore

Bengaluru

6 - 11 yrs

INR 15 - 27 Lacs

RPA Developer- Power Automate |3 - 9Years| Immediate Joiner| Bangalore

Bengaluru

3 - 8 yrs

INR 14 - 22 Lacs

BFSI/ F&A/ Banking - Process Trainer | 6+years | Bangalore & Mumbai

Mumbai, Bengaluru

6 - 11 yrs

INR 7 - 15 Lacs

Master data Management Team Lead- Symphony ERP | Chennai | Immediate

Chennai

7 - 12 yrs

INR 5 - 13 Lacs

Property & Casualty Insurance Trainer Lead | L&D | 7-13 Years | Noida

Noida

7 - 12 yrs

INR 4 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.