Blue Mantis is seeking an experienced (3+ years) Public Cloud Support Analyst who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program. The successful candidate will be experienced in cloud billing & licensing models and capable of resolving or escalating complex customer support tickets. Role & responsibilities The Cloud FinOps Support Analyst Is charged with opening, managing, and escalating support tickets to ensure that our customer experience remains positive. Their key responsibilities include, but are not limited to: Managing queue of support tickets Provisioning of Cloud (AWS, Azure, Google Cloud) Resources Provisioning of Microsoft licenses Manage queue of upcoming software renewals Research cloud service configuration, billing, usage and purchase options to reduce options for clients to maintain or improve performance while reducing cost Contribute to the continuous process improvement initiatives as needed to ensure our offerings remain compelling and innovative. Preferred candidate profile Excellent communication skills and understanding of cloud computing, and license subscription models Previous experience in a Service desk support role with cloud knowledge. Previous experience optimizing support workflows and implementing process improvement Ability to prioritize and manage competing demands Ability to follow processes as written and possess the flexibility to perform and document tasks where no process exists Either possess prior experience working in a support console such as Service Now or FreshDesk, or be willing to learn. Either possess one years prior experience with public cloud billing and licensing models or be willing to learn. Either possess prior experience working in the AWS Management Console and Azure Portal or similar Cloud Portals & Consoles or be willing to train.

Blue Mantis is currently looking for an experienced ServiceNow Developer to join their team. As the ServiceNow Developer, you will play a crucial role in collaborating with internal teams and clients to develop solutions, provide oversight, direction, and management for platform-related tasks, as well as multiple development projects of varying complexities. Your key responsibilities will include developing, configuring, and customizing the ServiceNow platform to meet business requirements. You will also be responsible for Configuration Management (CMDB), administration of the Knowledge Base and Service Catalog, configuring application fields, forms, views, email notifications, acceptance roles, and access controls. Additionally, you will integrate ServiceNow applications with third-party systems/applications via APIs and provide input for technical documentation updates. Collaboration with cross-functional teams to identify and prioritize business requirements is essential. You will be expected to write clean, efficient, and maintainable code and conduct code reviews and quality control checks to ensure maximum efficiency and productivity. Debugging and fixing technical problems, running test cases for software quality assurance, documenting code and application functionality, and staying updated on emerging trends and technologies in ServiceNow development are also part of your responsibilities. To be successful in this role, you should have a Graduation/Post-Graduation degree in Computer Science, Engineering, or a related field, along with at least 7 years of experience in ServiceNow development. Proficiency in ServiceNow development, including scripting, workflows, and integrations, is required. Familiarity with software development methodologies such as Agile or Waterfall, as well as IT Service Management (ITSM) and IT Operations Management (ITOM) processes, is desirable. Strong problem-solving, analytical, communication, and collaboration skills are essential, along with the ability to work independently and collaboratively. A ServiceNow System Administrator Certification is also required. Blue Mantis is a prominent strategic digital technology services provider with over 30 years of experience in helping clients achieve business modernization through next-generation technologies. Headquartered in Portsmouth, New Hampshire, the company offers digital technology services and strategic guidance to enable clients to adapt and grow rapidly through automation and innovation. Blue Mantis collaborates with more than 1,200 leading mid-market and enterprise organizations across various vertical industries and is supported by the private equity firm, Abry Partners.,