Technical & Business Operations Specialist

Prioritize, plan, and assign tasks to team members based on ability/focus for the day

• You will lead and mentor a small team within a specific task or project
• You will be responsible for processes, KPIs, and communication within the project
• You will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoring
• You will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge management
• You will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk tickets
• You will guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix

• 6 years of relevant industry experience
• Excellent communication skills and ability to respond to customer queries quickly
• Ability to understand business needs and manage 24X7 shifts
• Good hands-on technical knowledge
• Excellent domain knowledge in incident handling, production management, and audit processes
• Experience in a complex global, matrix organization working across multiple time zones
• Experience in working in ambiguous situations, working under pressure, and flexible work hours
• Production-oriented with a sense of urgency and sensitive to production requirements.

• You will have a wide scope of activities
• You will have excellent products and solutions
• You will have scope for professional development