Technical & Business Operations Specialist

As a Team Lead in the Amdocs Pune (India) site, you will play a crucial role in prioritizing, planning, and assigning tasks to team members based on their abilities and daily focus. Your responsibilities will include leading and mentoring a small team within a specific task or project, ensuring efficient operations through process changes, and aligning processes for the benefit of the team. You will also engage in hands-on work as an analyst when necessary, providing technical coaching, mentoring, and knowledge management to assist in problem resolution. Your role will involve guiding the team in resolving technical issues, generating new ideas, and enhancing processes related to bill audits, running maps, and service desk tickets. Furthermore, you will work closely with the team to identify and analyze production issues, track recurring problems, and propose preventive measures or permanent fixes. To excel in this position, you should have at least 6 years of relevant industry experience, excellent communication skills, and the ability to respond promptly to customer queries. Additionally, you must possess good hands-on technical knowledge, domain expertise in incident handling, production management, and audit processes, and experience working in a complex global organization across multiple time zones. Your flexibility in handling ambiguous situations, working under pressure, and willingness to accommodate flexible work hours will be key to success in this role. In this role, you will enjoy a broad range of activities, exposure to excellent products and solutions, and opportunities for professional development. Amdocs is an equal opportunity employer that values diversity and inclusion in the workforce, welcoming applicants from all backgrounds.,