Service Desk Engineer

.Role & responsibilities

Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have Skills :
Service Desk Management

Good to Have Skills :
Service Desk Support

Job Requirements :
Key Responsibilities : a: L1 Service Desk profile b: Respond to the issues reported by customer through voice interaction and through email, chat, etc c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on in scope processes e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group f: Achieve client and Accenture defined targets

Technical Experience :
a: Incident management and usage of ticketing tools b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills

Professional Attributes :
a: Excellent communication skills with neutral accent b: Excellent written communication skills with email etiquette b: Good problem solving and analytical skills c: Excellent customer service skills e: Ability to remain calm and courteous while facing irate customer or managing back-to-back calls

Educational Qualification:
a: Bachelors degree

Additional Info :
a: 24/7 support b: Shift, week off based on roster c: 5 day working/week

Preferred candidate profile

. Excellent communication

. Candidates who are available for face to face interview on 13th Dec'25

. Candidates interested please share your updated resume and recent photo to the below email.

chandini.panda@artech.com