We are looking for a Service Desk Technician for one of our clients. Your job scope is as follows: Provide first-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of computer systems and peripherals Process and execute demands/resolve incidents following existing procedures Record, track, and document incidents/service requests using the ticketing system Ensure timely resolution of incidents in accordance with service level agreements (SLAs) Escalate complex issues to senior technicians or other appropriate teams when necessary Provide adapted response to user demand and needs Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly Communicate effectively with users to understand their technical issues and provide clear instructions and solutions Follow up with users to ensure issues are resolved to their satisfaction Skills and Requirements Basic understanding of computer hardware, software, and networking concepts with Max 2 years experience Familiarity with Windows and/or Mac operating systems Knowledge of common office software applications (e.g., Microsoft Office Suite) Soft Skills Strong problem-solving and analytical skills Excellent verbal and written communication skills Customer-oriented with a friendly and patient demeanor Certifications: ITIL Foundation or other relevant certifications are a plus Show more Show less

We are looking for a Service Desk Technician for one of our clients. Your job scope is as follows: Provide first-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of computer systems and peripherals Process and execute demands/resolve incidents following existing procedures Record, track, and document incidents/service requests using the ticketing system Ensure timely resolution of incidents in accordance with service level agreements (SLAs) Escalate complex issues to senior technicians or other appropriate teams when necessary Provide adapted response to user demand and needs Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly Communicate effectively with users to understand their technical issues and provide clear instructions and solutions Follow up with users to ensure issues are resolved to their satisfaction Skills and Requirements Basic understanding of computer hardware, software, and networking concepts with Max 2 years experience Familiarity with Windows and/or Mac operating systems Knowledge of common office software applications (e.g., Microsoft Office Suite) Soft Skills Strong problem-solving and analytical skills Excellent verbal and written communication skills Customer-oriented with a friendly and patient demeanor Certifications: ITIL Foundation or other relevant certifications are a plus

We are currently hiring for Service Desk Engineer. Responsibilities Provide first-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of computer systems and peripherals Process and execute demands/resolve incidents following existing procedures Record, track, and document incidents/service requests using the ticketing system Ensure timely resolution of incidents in accordance with service level agreements (SLAs) Escalate complex issues to senior technicians or other appropriate teams when necessary Provide adapted response to user demand and needs Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly Communicate effectively with users to understand their technical issues and provide clear instructions and solutions Follow up with users to ensure issues are resolved to their satisfaction Skills and Requirements Basic understanding of computer hardware, software, and networking concepts with 3 years experience Familiarity with Windows and/or Mac operating systems Knowledge of common office software applications (e.g., Microsoft Office Suite) Soft Skills Strong problem-solving and analytical skills Excellent verbal and written communication skills Customer-oriented with a friendly and patient demeanor Certifications: ITIL Foundation or other relevant certifications are a plus

We are currently hiring for Senior GenAI Machine Learning Engineer role. In this position you will: Drive the development of GenAI activities globally, and bring expertise to leverage Large Language Models (LLMs) across languages and modalities for AI-driven products. You will work on LLMs, prompt engineering, system integration, agents orchestration and more using frameworks such as Langchain, AWS Bedrock, or similar. This role offers an opportunity to innovate in an insurtech environment, delivering next generation Gen AI solutions that modernize how the business operates, working closely with the Head of AI, data scientists, engineers, and product manager. You will be responsible for Building and integrating generative AI applications for customer interactions by using LLMs and orchestration frameworks. Driving the design, development and scaling of internal AI agents and customer-facing agentic solutions such as GenAI-powered Contact Centers Designing and deploying custom solutions on AWS Bedrock by using foundation models from leading providers. Fine-tuning and evaluating large language models by using proprietary and external datasets. Building scalable APIs and backend services to support real-time AI inference. Ensuring reliability, privacy, and accuracy of Gen AI responses by applying testing and monitoring tools. Contributing to governance efforts by ensuring generative AI solutions follow responsible AI principles, including transparency, data privacy, and compliance with industry standards. Working with the data science team to apply generative AI to other business areas, including document processing, claims decisioning, and reporting. Supporting bolttech global GenAI roadmap bringing expert insights on the technology to adopt Documenting solutions and collaborating with engineering, product, and customer teams to align requirements and output. Tracking industry trends and recommending tools or approaches to improve system performance and capability. You will require the following qualifications and skills 6+ years of experience in AI and machine learning, out of which 3+ years of experience in machine learning engineering, NLP, Generative AI, and LLM technologies. Experience with LLM Agentic workflows and frameworks (Langchain, LangGraph, LlamaIndex, etc.). Knowledge and experience with transformer architectures, prompt engineering, retrieval-augmented generation (RAG), guardrails, and LLM evaluation methodologies. Proficiency in spoken and written English at a minimum B2/C1 level Hands-on experience of MLOps and LLMOps is desired. Knowledge of design, implementation and management of distributed training pipelines for LLMs to ensure scalability and efficiency are nice to have. Advanced knowledge of Python and some experience in ML frameworks (PyTorch, scikit-learn, etc.) for training, fine-tuning, and deploying generative models is desired. Experience with Cloud technology, preferably AWS. Experience with Voice Conversational AI will be a big plus. Ability to contribute both independently and as part of a team. Excellent analytical and problem-solving skills. Excellent listening, communication, interpersonal and presentation skills to articulate complex technical ideas to cross-disciplinary internal and external stakeholders.

We are looking for a Service Desk Technician for one of our clients. Your job scope is as follows: Provide first-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of computer systems and peripherals Process and execute demands/resolve incidents following existing procedures Record, track, and document incidents/service requests using the ticketing system Ensure timely resolution of incidents in accordance with service level agreements (SLAs) Escalate complex issues to senior technicians or other appropriate teams when necessary Provide adapted response to user demand and needs Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly Communicate effectively with users to understand their technical issues and provide clear instructions and solutions Follow up with users to ensure issues are resolved to their satisfaction Skills and Requirements Basic understanding of computer hardware, software, and networking concepts with Max 2 years experience Familiarity with Windows and/or Mac operating systems Knowledge of common office software applications (e.g., Microsoft Office Suite) Soft Skills Strong problem-solving and analytical skills Excellent verbal and written communication skills Customer-oriented with a friendly and patient demeanor Certifications: ITIL Foundation or other relevant certifications are a plus

We are currently hiring for L2 Network engineer role. Responsibilities Technical support for Networking managed service function Provide 24/7 technical support services for Network related issues - covering Incidents Management and Change Requests for customers Maintenance activities such as patches and upgrades for customers 2nd level log analysis and reporting Troubleshoot and resolve Network related fault Generate configuration for the change request Support the implementation of change request for Network devices Planning future improvement and suggesting solutions to reduce network faults Support implementation of project based on the design as required Ensure accurate maintenance of Network inventory, record and configuration management for all Network devices Provide training to the first level engineers Develop detailed network diagrams, topology maps, and design documents for clients Prepare technical reports, network audits, assessments & documentation Skills: Understanding of technologies used in large organizations to deliver IT services; Information Technology Engineering Degree with 7-10 year experiences Strong experience in network infrastructure - WAN, LAN, WLAN and associated enterprise equipment Experience on Cisco Meraki, SDWAN and Aruba is must for the role. CCNA/CCNP certification is a plus Autonomy, Reactivity and Team spirit Strong oral and written communication skills Strong with Visio, Word and Powerpoint skills for client reporting documentation

We are hiring a Technical Solution Manager for one of our valued clients. The position includes the following key responsibilities: You will be responsible for Orchestrating delivery across multiple development teams, working for múltiple geographies. Promoting alignment between Product and Tech teams, ensuring alignment is kept through all phases of the software development lifecycle. Negotiate with product owners and business stakeholders the optimal scope compliant with technical requirements and supporting platform's architecture. Representing the technical team in customer-facing meetings, supporting the product team while analyzing key requirements, and proposing optimal technical approaches to fulfill shared requirements. Supporting squad leads, ensuring clear requirements are shared, release plans are established, and adequate quality is enforced across the board, with the help of the Quality Assurance team. Coordinate cross squad workstreams, ensuring dependencies are minimized and bottlenecks are avoided. Coach squad leads to ensure that the assigned software development teams maintain a high level of competence and operational excellence. Skills String technical skills Good understanding of architectural patterns. Exposure to delivery management, preferably in the context of Agile environments. Good understanding of the distinct phases of software delivery. Solid understanding of team dynamics, supported by the ability to influence and motivate teams. Creative problem-solving skills. Good conflict resolution skills. Strong negotiation skills. Strong communication skills. Very solid English skills.