We are looking for a Service Desk Technician for one of our clients. Your job scope is as follows: Provide first-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of computer systems and peripherals Process and execute demands/resolve incidents following existing procedures Record, track, and document incidents/service requests using the ticketing system Ensure timely resolution of incidents in accordance with service level agreements (SLAs) Escalate complex issues to senior technicians or other appropriate teams when necessary Provide adapted response to user demand and needs Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly Communicate effectively with users to understand their technical issues and provide clear instructions and solutions Follow up with users to ensure issues are resolved to their satisfaction Skills and Requirements Basic understanding of computer hardware, software, and networking concepts with Max 2 years experience Familiarity with Windows and/or Mac operating systems Knowledge of common office software applications (e.g., Microsoft Office Suite) Soft Skills Strong problem-solving and analytical skills Excellent verbal and written communication skills Customer-oriented with a friendly and patient demeanor Certifications: ITIL Foundation or other relevant certifications are a plus Show more Show less
We are looking for a Service Desk Technician for one of our clients. Your job scope is as follows: Provide first-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of computer systems and peripherals Process and execute demands/resolve incidents following existing procedures Record, track, and document incidents/service requests using the ticketing system Ensure timely resolution of incidents in accordance with service level agreements (SLAs) Escalate complex issues to senior technicians or other appropriate teams when necessary Provide adapted response to user demand and needs Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly Communicate effectively with users to understand their technical issues and provide clear instructions and solutions Follow up with users to ensure issues are resolved to their satisfaction Skills and Requirements Basic understanding of computer hardware, software, and networking concepts with Max 2 years experience Familiarity with Windows and/or Mac operating systems Knowledge of common office software applications (e.g., Microsoft Office Suite) Soft Skills Strong problem-solving and analytical skills Excellent verbal and written communication skills Customer-oriented with a friendly and patient demeanor Certifications: ITIL Foundation or other relevant certifications are a plus
We are currently hiring for Service Desk Engineer. Responsibilities Provide first-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of computer systems and peripherals Process and execute demands/resolve incidents following existing procedures Record, track, and document incidents/service requests using the ticketing system Ensure timely resolution of incidents in accordance with service level agreements (SLAs) Escalate complex issues to senior technicians or other appropriate teams when necessary Provide adapted response to user demand and needs Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly Communicate effectively with users to understand their technical issues and provide clear instructions and solutions Follow up with users to ensure issues are resolved to their satisfaction Skills and Requirements Basic understanding of computer hardware, software, and networking concepts with 3 years experience Familiarity with Windows and/or Mac operating systems Knowledge of common office software applications (e.g., Microsoft Office Suite) Soft Skills Strong problem-solving and analytical skills Excellent verbal and written communication skills Customer-oriented with a friendly and patient demeanor Certifications: ITIL Foundation or other relevant certifications are a plus
We are currently hiring for Senior GenAI Machine Learning Engineer role. In this position you will: Drive the development of GenAI activities globally, and bring expertise to leverage Large Language Models (LLMs) across languages and modalities for AI-driven products. You will work on LLMs, prompt engineering, system integration, agents orchestration and more using frameworks such as Langchain, AWS Bedrock, or similar. This role offers an opportunity to innovate in an insurtech environment, delivering next generation Gen AI solutions that modernize how the business operates, working closely with the Head of AI, data scientists, engineers, and product manager. You will be responsible for Building and integrating generative AI applications for customer interactions by using LLMs and orchestration frameworks. Driving the design, development and scaling of internal AI agents and customer-facing agentic solutions such as GenAI-powered Contact Centers Designing and deploying custom solutions on AWS Bedrock by using foundation models from leading providers. Fine-tuning and evaluating large language models by using proprietary and external datasets. Building scalable APIs and backend services to support real-time AI inference. Ensuring reliability, privacy, and accuracy of Gen AI responses by applying testing and monitoring tools. Contributing to governance efforts by ensuring generative AI solutions follow responsible AI principles, including transparency, data privacy, and compliance with industry standards. Working with the data science team to apply generative AI to other business areas, including document processing, claims decisioning, and reporting. Supporting bolttech global GenAI roadmap bringing expert insights on the technology to adopt Documenting solutions and collaborating with engineering, product, and customer teams to align requirements and output. Tracking industry trends and recommending tools or approaches to improve system performance and capability. You will require the following qualifications and skills 6+ years of experience in AI and machine learning, out of which 3+ years of experience in machine learning engineering, NLP, Generative AI, and LLM technologies. Experience with LLM Agentic workflows and frameworks (Langchain, LangGraph, LlamaIndex, etc.). Knowledge and experience with transformer architectures, prompt engineering, retrieval-augmented generation (RAG), guardrails, and LLM evaluation methodologies. Proficiency in spoken and written English at a minimum B2/C1 level Hands-on experience of MLOps and LLMOps is desired. Knowledge of design, implementation and management of distributed training pipelines for LLMs to ensure scalability and efficiency are nice to have. Advanced knowledge of Python and some experience in ML frameworks (PyTorch, scikit-learn, etc.) for training, fine-tuning, and deploying generative models is desired. Experience with Cloud technology, preferably AWS. Experience with Voice Conversational AI will be a big plus. Ability to contribute both independently and as part of a team. Excellent analytical and problem-solving skills. Excellent listening, communication, interpersonal and presentation skills to articulate complex technical ideas to cross-disciplinary internal and external stakeholders.
We are looking for a Service Desk Technician for one of our clients. Your job scope is as follows: Provide first-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of computer systems and peripherals Process and execute demands/resolve incidents following existing procedures Record, track, and document incidents/service requests using the ticketing system Ensure timely resolution of incidents in accordance with service level agreements (SLAs) Escalate complex issues to senior technicians or other appropriate teams when necessary Provide adapted response to user demand and needs Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly Communicate effectively with users to understand their technical issues and provide clear instructions and solutions Follow up with users to ensure issues are resolved to their satisfaction Skills and Requirements Basic understanding of computer hardware, software, and networking concepts with Max 2 years experience Familiarity with Windows and/or Mac operating systems Knowledge of common office software applications (e.g., Microsoft Office Suite) Soft Skills Strong problem-solving and analytical skills Excellent verbal and written communication skills Customer-oriented with a friendly and patient demeanor Certifications: ITIL Foundation or other relevant certifications are a plus
We are currently hiring for L2 Network engineer role. Responsibilities Technical support for Networking managed service function Provide 24/7 technical support services for Network related issues - covering Incidents Management and Change Requests for customers Maintenance activities such as patches and upgrades for customers 2nd level log analysis and reporting Troubleshoot and resolve Network related fault Generate configuration for the change request Support the implementation of change request for Network devices Planning future improvement and suggesting solutions to reduce network faults Support implementation of project based on the design as required Ensure accurate maintenance of Network inventory, record and configuration management for all Network devices Provide training to the first level engineers Develop detailed network diagrams, topology maps, and design documents for clients Prepare technical reports, network audits, assessments & documentation Skills: Understanding of technologies used in large organizations to deliver IT services; Information Technology Engineering Degree with 7-10 year experiences Strong experience in network infrastructure - WAN, LAN, WLAN and associated enterprise equipment Experience on Cisco Meraki, SDWAN and Aruba is must for the role. CCNA/CCNP certification is a plus Autonomy, Reactivity and Team spirit Strong oral and written communication skills Strong with Visio, Word and Powerpoint skills for client reporting documentation
We are hiring a Technical Solution Manager for one of our valued clients. The position includes the following key responsibilities: You will be responsible for Orchestrating delivery across multiple development teams, working for múltiple geographies. Promoting alignment between Product and Tech teams, ensuring alignment is kept through all phases of the software development lifecycle. Negotiate with product owners and business stakeholders the optimal scope compliant with technical requirements and supporting platform's architecture. Representing the technical team in customer-facing meetings, supporting the product team while analyzing key requirements, and proposing optimal technical approaches to fulfill shared requirements. Supporting squad leads, ensuring clear requirements are shared, release plans are established, and adequate quality is enforced across the board, with the help of the Quality Assurance team. Coordinate cross squad workstreams, ensuring dependencies are minimized and bottlenecks are avoided. Coach squad leads to ensure that the assigned software development teams maintain a high level of competence and operational excellence. Skills String technical skills Good understanding of architectural patterns. Exposure to delivery management, preferably in the context of Agile environments. Good understanding of the distinct phases of software delivery. Solid understanding of team dynamics, supported by the ability to influence and motivate teams. Creative problem-solving skills. Good conflict resolution skills. Strong negotiation skills. Strong communication skills. Very solid English skills.
We are currently hiring for L3 Network engineer role. Responsibilities Technical support for Networking managed service function Provide 24/7 technical support services for Network related issues - covering Incidents Management and Change Requests for customers Maintenance activities such as patches and upgrades for customers 2nd level log analysis and reporting Troubleshoot and resolve Network related fault Generate configuration for the change request Support the implementation of change request for Network devices Planning future improvement and suggesting solutions to reduce network faults Support implementation of project based on the design as required Ensure accurate maintenance of Network inventory, record and configuration management for all Network devices Provide training to the first level engineers Develop detailed network diagrams, topology maps, and design documents for clients Prepare technical reports, network audits, assessments & documentation Skills: Understanding of technologies used in large organizations to deliver IT services; Information Technology Engineering Degree with 7-10 year experiences Strong experience in network infrastructure - WAN, LAN, WLAN and associated enterprise equipment Experience on Cisco Meraki, SDWAN and Aruba is must for the role. CCNA/CCNP certification is a plus Autonomy, Reactivity and Team spirit Strong oral and written communication skills Strong with Visio, Word and Powerpoint skills for client reporting documentation
We are looking for a Service Desk Technician for one of our clients. Your job scope is as follows: Provide first-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of computer systems and peripherals Process and execute demands/resolve incidents following existing procedures Record, track, and document incidents/service requests using the ticketing system Ensure timely resolution of incidents in accordance with service level agreements (SLAs) Escalate complex issues to senior technicians or other appropriate teams when necessary Provide adapted response to user demand and needs Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly Communicate effectively with users to understand their technical issues and provide clear instructions and solutions Follow up with users to ensure issues are resolved to their satisfaction Skills and Requirements Basic understanding of computer hardware, software, and networking concepts with Max 2 years experience Familiarity with Windows and/or Mac operating systems Knowledge of common office software applications (e.g., Microsoft Office Suite) Soft Skills Strong problem-solving and analytical skills Excellent verbal and written communication skills Customer-oriented with a friendly and patient demeanor Certifications: ITIL Foundation or other relevant certifications are a plus Show more Show less
We are looking to onboard five HCs for the Quality Engineer role, which is a remote position. You will be responsible for Ensuring that software bugs are detected early in the Software Development Lifecycle, liaising with the development teams to promote continuous alignment Implementing automated tests for multiple testing scenarios in the context of a wide range of country instances Continuously extending the coverage of automation tests to support early detection of bugs and risks Working closely with country distribution and core domain squads to ensure software quality goals are being achieved Proposing process improvements in the context of our continuous improvement strategy, and driving their implementation Mastering all the needed tools and components required to perform assigned tasks Follow the software development best practices and methodologies adopted by the company Produce relevant documentation and guidelines to support the quality as everyone's responsibility strategy You will require the following q ualifications and skills Solid experience with automated testing, with at least 7 years of experience. Knowledge of at least one software development language Experience with Selenium, Cucumber, or similar technologies Experience building automated test suites for build/regression testing Experience with Jenkins, CircleCI, Bamboo, or similar tools The following qualifications are not mandatory, but will be valued Experience building Load/Stress Tests, using tools such as JMeter, Blazemeter, Apache Benchmark or similar Experience in a continuous integration/deployment environment Experience building tests in the context of a microservice/SOA architecture Experience testing interfaces and APIs using SOAP-UI, Rest-Assured,or similar tools
We are hiring Lead Software Engineer for remote full-time positions! Responsibilities Managing multiple development teams, working for multiple geographies. Coaching and supervising squad leads, assisting them to achieve maximum efficiency and sustained throughput. Guiding teams while solving complex problems, ensuring scalable, resilient, and optimized solutions are implemented. Promoting the adoption of best practices across teams, from software design patterns to optimized architectures, and coaching the squad leads and associated teams to improve quality continuously. Enforcing consistency across all squads, ensuring strategic approaches are well defined and shared amongst all team members while promoting continuous compliance with adopted patterns and engineering practices. Promoting group-level service reuse, by ensuring services are built for reuse, mapped to well-defined bounded contexts, and properly exposed to facilitate adoption. For you to be successful You will need to be an effective leader. You will need to have a solid understanding of software design patterns. You will need to be a very experienced software Architect. You will need to have a very strong experience as a developer or as a devops (expert level). You will need to be passionate about developing software. You will need to have an agile DNA, being able to motivate, coach and empower development teams and their managers. You will require the following qualifications and skills Expert-level knowledge of Javascript and JS frameworks, including React or Angular, or Go Lang . Strong knowledge about Devops best practices. Very solid experience managing multiple development teams. Deep knowledge about microservice-based architectures. Deep knowledge about software design patterns. Solid hands-on experience developing complex software solutions. Exposure to international projects while managing development teams, coordinating dependencies, and orchestrating releases. Knowledge about DevOps practices and key technologies.
We are hiring Lead Software Engineer for remote full-time positions! Responsibilities Managing multiple development teams, working for multiple geographies. Coaching and supervising squad leads, assisting them to achieve maximum efficiency and sustained throughput. Guiding teams while solving complex problems, ensuring scalable, resilient, and optimized solutions are implemented. Promoting the adoption of best practices across teams, from software design patterns to optimized architectures, and coaching the squad leads and associated teams to improve quality continuously. Enforcing consistency across all squads, ensuring strategic approaches are well defined and shared amongst all team members while promoting continuous compliance with adopted patterns and engineering practices. Promoting group-level service reuse, by ensuring services are built for reuse, mapped to well-defined bounded contexts, and properly exposed to facilitate adoption. For you to be successful You will need to be an effective leader. You will need to have a solid understanding of software design patterns. You will need to be a very experienced software Architect. You will need to have a very strong experience as a developer or as a devops (expert level). You will need to be passionate about developing software. You will need to have an agile DNA, being able to motivate, coach and empower development teams and their managers. You will require the following qualifications and skills 10+yrs of exp in Javascript and JS frameworks, including React or Angular, or Go Lang. Strong knowledge about Devops best practices. Very solid experience managing multiple development teams. Deep knowledge about microservice-based architectures. Deep knowledge about software design patterns. Solid hands-on experience developing complex software solutions. Exposure to international projects while managing development teams, coordinating dependencies, and orchestrating releases. Knowledge about DevOps practices and key technologies.
We are seeking a Technical Talent Sourcer to join our hiring team and drive tech hiring across India, Singapore, and the broader Asia-Pacific region . This role demands someone sharp with sourcing strategies, Boolean logic, and familiar with global talent markets. You’ll be the backbone of our tech pipeline — working on multiple roles simultaneously and partnering closely with the Talent Acquisition team. For the right candidate, this is a clear path to transition into a full-cycle Talent Acquisition role in the coming months. Key Responsibilities: Understand technical role requirements and execute targeted sourcing strategies Use Boolean search, LinkedIn Recruiter, GitHub, StackOverflow, and other channels to uncover top-tier tech talent Source across software engineering, infrastructure, cybersecurity, data, and DevOps roles Build and manage pipelines across India, Singapore, and other key APAC regions Handle sourcing for up to 10 roles at a time , maintaining quality and speed Keep ATS/trackers updated and share weekly sourcing reports What We’re Looking For: 4 plus years of technical sourcing experience , ideally in a multi-country or APAC-focused setup Comfortable managing 8–10 tech roles in parallel Strong command of sourcing tools, Boolean searches, and passive talent outreach Excellent communication and ownership mindset Open to growing into a full-cycle Talent Acquisition role over time.
We are looking for a Senior Data Analyst for one of our clients. Your job scope is as follows: Responsibilities Leading the data analytics team to collect, clean, and validate data from multiple sources. Managing the development and implementation of data analysis frameworks and methodologies. Overseeing the creation of complex reports and dashboards to present actionable insights for stakeholders and senior leadership. Designing and implementing data models and data structures to support analytics and reporting needs. Developing data models to identify trends, performance metrics, and key business drivers. Ensuring data integrity through effective governance, quality control, and error resolution processes. Collaborating with various departments to understand business needs and translating them into analytic deliverables. Managing new partner and product launches from the BI team, ensuring analytics align with business goals. Coaching and mentoring team members to enhance their data analysis, report-building, and data modeling skills. Creating documentation for analytics processes, methodologies, data management protocols, and complex reporting structures. Staying current with industry trends and introducing new tools, techniques, or processes to enhance the team’s capabilities. Upholding data privacy and security standards in compliance with regulations. You will require the following qualifications and skills Bachelor’s degree in Data Science, Business Analytics, Computer Science, or a related field (Master's preferred). 5+ years of experience in data analytics is a must. Experience in the insurance business is a plus. Proven experience in managing new partner and product launches from the BI team . Expertise in statistical analysis, data modeling techniques, and complex report generation. Proficiency in SQL, Python , and data visualization platforms (e.g., Power BI, Tableau ). Solid understanding of data governance and privacy best practices. Experience designing and implementing data models and complex reporting structures. Ability to manage multiple priorities in a fast-paced environment with a high level of detail orientation. Strong communication skills and ability to influence stakeholders at all levels.
As a Service Desk Technician for one of our clients, your primary responsibility is to provide first-level technical support to end-users through phone, email, and in-person interactions. You will be tasked with assessing and qualifying requests, diagnosing and troubleshooting hardware, software, and network issues, as well as assisting with the installation, configuration, and maintenance of computer systems and peripherals. It is essential to process and execute demands/resolve incidents following existing procedures, record, track, and document incidents/service requests using the ticketing system, and ensure timely resolution of incidents in accordance with service level agreements (SLAs). In case of complex issues, you are expected to escalate them to senior technicians or other appropriate teams. Providing an adapted response to user demands and needs, evaluating the user's IT knowledge and level of autonomy, and adjusting the response accordingly are also crucial aspects of this role. Effective communication with users to understand their technical issues and provide clear instructions and solutions is a key part of the job. Additionally, following up with users to ensure that issues are resolved to their satisfaction is an important component of your duties. The ideal candidate for this position should have a basic understanding of computer hardware, software, and networking concepts, with a maximum of 2 years of experience. Familiarity with Windows and/or Mac operating systems, as well as knowledge of common office software applications such as the Microsoft Office Suite, is required. In terms of soft skills, strong problem-solving and analytical skills are essential. Excellent verbal and written communication skills, a customer-oriented approach with a friendly and patient demeanor, and certifications such as ITIL Foundation or other relevant certifications are considered a plus.,
We are looking for Full Stack Developers - MERN Stack ( 3 headcounts for remote full-time positions) to integrate into a multidisciplinary team in a diverse, international, fast-paced, and innovative environment where you will have the opportunity to partake in the challenge to build and develop the most advanced online insurance platforms and services. You will be responsible for Developing solutions for technical challenges Develop well-structured and clean code towards needed activities, ensuring software design best practices are taken into account when writing software code Deliver, with desirable quality and in time, the assigned tasks Master all the needed tools and components required to perform assigned tasks Follow the software development best practices and methodologies adopted by the company Back up all developed solutions with proper documentation Produce relevant documentation and guidelines to support the development process and share with the teams You will require the following q ualifications and skills: Excellent knowledge of JavaScript and JS frameworks, including React or Angular. Experience with Javascript testing (Mocha, jasmine, or others) Solid experience with Node.js development (including related frameworks, such as Express) Good knowledge of MongoDB and Elastic Search Experience in developing for a microservice or SOA architecture. Experience with an API framework such as Swagger Experience using Docker What you can expect from us A great working atmosphere in an agile and supportive environment with a flat hierarchy Exposure to the rapidly innovating and disruptive fields of Fintech and Insurtech International work experience with exposure to a variety of cultures, style,s and languages Note: This is a remote opportunity, and we are open to considering applicants only if they are willing to work remotely full-time.
You will be responsible for monitoring and managing system alerts and events to ensure uninterrupted operations. Your role will involve creating, assigning, and tracking tickets from initial alert to successful resolution. It will be essential to escalate issues promptly to the appropriate support level or team and collaborate with other technical teams to resolve incidents efficiently. You will also need to identify opportunities for productivity improvements and contribute to reducing the frequency of incidents and events. Additionally, documenting processes, known issues, and solutions for knowledge base updates will be part of your responsibilities. To excel in this role, you should have at least 1 year of experience in Control-M or ETL integration support. Strong verbal and written communication skills are required, with the ability to explain complex technical concepts clearly. Good organizational skills and the ability to handle multiple priorities effectively are essential. Being an enthusiastic learner, eager to work on middleware projects and explore new technologies, will be beneficial. Basic troubleshooting and problem-solving abilities in integration environments are also necessary. Preferred qualifications for this position include familiarity with ITIL processes for incident and event management, as well as exposure to enterprise scheduling tools or middleware platforms.,
We are hiring L1 Integration Support for remote full-time positions! Responsibilities Alert Monitoring and Event Monitoring; Alert to ticket creating and ticket dispatching (management); Responsible for timely escalation of tickets to an appropriate level; Deliver Productivity improvement and Incident / Event reduction. Requirements At least one plus year of experience in the Control -M or ETL Integration Support environment; Able to express complex technical concepts effectively, both verbally and in writing; Can take ownership of multiple projects and deadlines; Keen to learn and work on middleware projects; Show more Show less
We are looking for a Junior Service Desk Technician for one of our clients. Your job scope is as follows: Provide first-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of computer systems and peripherals Process and execute demands/resolve incidents following existing procedures Record, track, and document incidents/service requests using the ticketing system Ensure timely resolution of incidents in accordance with service level agreements (SLAs) Escalate complex issues to senior technicians or other appropriate teams when necessary Provide adapted response to user demand and needs Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly Communicate effectively with users to understand their technical issues and provide clear instructions and solutions Follow up with users to ensure issues are resolved to their satisfaction Skills and Requirements Basic understanding of computer hardware, software, and networking concepts with Max 6 months experience Familiarity with Windows and/or Mac operating systems Knowledge of common office software applications (e.g., Microsoft Office Suite) Soft Skills Strong problem-solving and analytical skills Excellent verbal and written communication skills Customer-oriented with a friendly and patient demeanor Certifications: ITIL Foundation or other relevant certifications are a plus
We are looking to onboard three HCs for the Quality Engineer role, which is a remote position. You will be responsible for Ensuring that software bugs are detected early in the Software Development Lifecycle, liaising with the development teams to promote continuous alignment Implementing automated tests for multiple testing scenarios in the context of a wide range of country instances Continuously extending the coverage of automation tests to support early detection of bugs and risks Working closely with country distribution and core domain squads to ensure software quality goals are being achieved Proposing process improvements in the context of our continuous improvement strategy, and driving their implementation Mastering all the needed tools and components required to perform assigned tasks Follow the software development best practices and methodologies adopted by the company Produce relevant documentation and guidelines to support the quality as everyone's responsibility strategy You will require the following q ualifications and skills Solid experience with automated testing, with at least 7 years of experience. Knowledge of at least one software development language Experience with Selenium, Cucumber, or similar technologies Experience building automated test suites for build/regression testing Experience with Jenkins, CircleCI, Bamboo, or similar tools The following qualifications are not mandatory, but will be valued Experience building Load/Stress Tests, using tools such as JMeter, Blazemeter, Apache Benchmark or similar Experience in a continuous integration/deployment environment Experience building tests in the context of a microservice/SOA architecture Experience testing interfaces and APIs using SOAP-UI, Rest-Assured,or similar tools