Benefits Support

Fortune 500 Insurance MNC Recruitment Drive | Bangalore

Work & Salary:

Position Summary

Service Support Associate serves as the primary point of contact for the US branch, providing end-

to-end support for policy renewals, including documentation management. A solid understanding

of US Health Insurance regulations and previous experience with carriers like Aetna, Blue Cross

Blue Shield, and MetLife is preferred. Strong organizational, time management, and problem-

solving skills are essential for managing multiple tasks and delivering high-quality support.

Primary Responsibilities

Act as the primary point of contact for the branch (US onshore), providing comprehensive

support

Understanding and implementation of US Health Insurance regulatory standards, guidelines,

policies and procedures

Ensure end-to-end support of the policy lifecycle services.

Conduct end-to-end renewal activities as a US Health Insurance domain expert.

Coordinate with internal operations teams to complete renewal activities on time.

Handle queries effectively to minimize rework at the service center.

Identify risks and issues and navigate them to successful resolution.

Foster a positive relationship with onshore branch staff to enhance the overall customer

experience.

Skills and Competencies

Excellent Written and Oral communication skills

Interpersonal skills to foster strong relationships.

Insurance domain knowledge.