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Service Co-ordinator (AMC)_Medical Equipment Industry_Navi Mumbai_

Seven Consultancy

1.0 - 4.0 years

3 - 6 Lacs

Thane, Navi mumbai

Work from Office

Responsible for customer support and service coordination, including service call handling, AMC management, engineer scheduling, documentation, and timely communication with customers and internal teams.

Posted 2 weeks ago

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Process Associate - Trust and Safety

Genpact

0.0 years

1 - 3 Lacs

Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology se...

Posted 3 weeks ago

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Customer Success Partner Expert (SAP BTP)

SAP

14.0 - 19.0 years

14 - 19 Lacs

Gurugram

Work from Office

The focus of this position is to help customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BTP CSMs work with the most cutting-edge and innovative SAP solutions and coach SAP s most strategic customers towards a successful cloud transformation. The BTP Customer Success Manager (CSM) role is responsible for developing relationships with technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advi...

Posted 4 weeks ago

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Co-op/Apprentice (Non-Tech)

Medtronic

0.0 - 5.0 years

6 - 9 Lacs

Kolkata, Mumbai

Work from Office

A Day in the Life Responsibilities may include the following and other duties may be assigned. This is a temporary position. Responsible for performing and supporting research for teams operating within a service group, product group and/ or project group. Assists with the development, monitoring, coordination and implementation of non-technical projects as assigned. Provides analysis, reporting and internal communication services with team members. Develops knowledge of industry and organizational processes. OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The m...

Posted 1 month ago

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Exploring Support Services Jobs in India

Support services jobs in India provide a wide range of opportunities for job seekers looking to kickstart their careers or make a switch to a new field. These roles encompass various functions such as customer support, technical support, administrative support, and more. With the growing demand for support services professionals in both domestic and international companies, job seekers in India have a plethora of options to choose from.

Top Hiring Locations in India

Bangalore
Mumbai
Delhi
Hyderabad
Pune

These cities are known for their thriving job markets and have a high demand for support services professionals across industries.

Average Salary Range

The average salary range for support services professionals in India varies based on experience and expertise. Entry-level positions can expect to earn anywhere between INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the support services field, career progression typically follows a trajectory from entry-level roles to more senior positions. For example: - Support Executive - Senior Support Executive - Team Leader - Support Manager

Advancing in this field often requires gaining experience, acquiring additional skills, and taking on more responsibilities.

Related Skills

In addition to technical skills related to support services, professionals in this field may benefit from developing skills such as: - Communication skills - Problem-solving abilities - Time management - Customer service orientation

Interview Questions

What motivated you to apply for this support services role? (basic)
How do you handle stressful situations when dealing with customer complaints? (medium)
Can you walk us through a time when you had to troubleshoot a complex technical issue for a customer? (advanced)
How do you prioritize tasks when faced with multiple customer requests simultaneously? (medium)
What tools or software do you use to track and manage customer support tickets? (basic)
How do you ensure consistent quality in your interactions with customers? (medium)
Describe a time when you had to collaborate with team members from different departments to resolve a customer issue. (medium)
How do you stay updated on the latest trends and developments in the support services industry? (basic)
Can you provide an example of a successful cross-selling or upselling experience you've had with a customer? (medium)
How do you handle a situation where a customer is dissatisfied with the resolution provided? (advanced)
What metrics do you think are important to track in a support services role, and why? (medium)
How do you approach training new team members in support services processes and protocols? (medium)
Describe a challenging interaction you had with a customer and how you resolved it. (medium)
How do you ensure data security and confidentiality when handling customer information? (basic)
What steps do you take to maintain a positive relationship with customers over time? (medium)
Have you ever had to de-escalate a tense situation with a customer? If so, how did you handle it? (medium)
Can you share an example of a time when you had to think creatively to solve a customer's problem? (advanced)
How do you handle feedback, both positive and negative, from customers? (medium)
What do you think sets apart exceptional support services professionals from others in the field? (basic)
How do you approach continuous learning and skill development in your role? (basic)
Describe a time when you had to handle a high volume of customer inquiries within a short time frame. How did you manage it? (medium)
How do you ensure that you are providing accurate and consistent information to customers across different channels? (medium)
Can you provide an example of a time when you had to work on a cross-functional project that impacted customer support processes? (advanced)
How do you handle situations where a customer is in violation of company policies or terms of service? (medium)
What do you think are the key qualities that a support services professional should possess? (basic)

Closing Remark

As you explore opportunities in the support services field in India, remember to showcase your skills, experiences, and passion for helping customers. By preparing well for interviews and demonstrating your ability to handle various support scenarios, you can stand out as a strong candidate in this competitive job market. Best of luck in your job search!

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