Placify Consulting Pvt. Ltd. Hiring For Fortune 500 Insurance MNC

Fortune 500 Insurance MNC Recruitment Drive | Bangalore We are hiring for Senior Analyst Service Support / Benefits Support Associate. Saturday, 20th December 2025 9:30 AM 1:00 PM Work & Salary: Up to 10 LPA 5 Days Working (SatSun off) US Rotational Shifts Cab within 25 km Role Requirements: 4+ years experience in US Health Insurance or BFSI international customer service Strong written & verbal communication Experience with Aetna / BCBS / MetLife is a plus Ability to manage end-to-end renewals, policy lifecycle, benefits support & onshore coordination Individual Contributor role Position Summary Service Support Associate serves as the primary point of contact for the US branch, providing end- to-end support for policy renewals, including documentation management. A solid understanding of US Health Insurance regulations and previous experience with carriers like Aetna, Blue Cross Blue Shield, and MetLife is preferred. Strong organizational, time management, and problem- solving skills are essential for managing multiple tasks and delivering high-quality support. Primary Responsibilities Act as the primary point of contact for the branch (US onshore), providing comprehensive support Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures Ensure end-to-end support of the policy lifecycle services. Conduct end-to-end renewal activities as a US Health Insurance domain expert. Coordinate with internal operations teams to complete renewal activities on time. Handle queries effectively to minimize rework at the service center. Identify risks and issues and navigate them to successful resolution. Foster a positive relationship with onshore branch staff to enhance the overall customer experience. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills to foster strong relationships. Insurance domain knowledge.