IT Help Desk Executive

Vega Intellisoft

1 - 3 years

0 - 2 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

helpdesk technical helpdesk service desk it helpdesk ticketing tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Help Desk (First Level Support)

Role Summary:

Key Responsibilities:

Receive, log, and track calls/emails through the ticketing system.
Perform
call logging & recording
and ensure accurate
web logging of tickets
.
Conduct
incident classification, initial investigation, and diagnosis
.
Provide
initial troubleshooting and support
based on defined knowledge base and SOPs.
Escalate incidents
to Tier 2 or relevant teams when required.
Ensure
proper incident closure
, confirming resolution with users.
Conduct
basic trend analysis
to identify recurring issues.
Manage
Service Request Catalogue items
, including password resets, access requests, and standard configurations.
Maintain excellent communication and follow-up with end-users.

Skills & Qualifications:

Diploma/Graduate in IT or related field.
2 -4 years of experience
Strong communication and customer service skills.
Basic understanding of Windows/Mac OS, MS Office, and common IT applications.
Ability to follow procedures and document accurately.

IF comfortable with the above JD, Requesting to fill the below link for the basic details

https://forms.office.com/pages/responsepage.aspx?id=Ju8Oz1kglEGgRlvajg5o1-ALAXzXYTNEtK1BARl7mxtUMzFHNlhVM0dLQ0VCSks3MlRYMEI5RUEzOS4u&route=shorturl

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