Posted:1 week ago|
Platform:
Work from Office
Full Time
Essential Duties and Responsibilities:
• 1+ years of IT experience with Help Desk Support. • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries/tickets on time either in person or over the phone or via tickets. • Write training manuals. • Maintain the daily performance of computer systems. • Respond to email messages for users seeking help. • Ask questions to determine the nature of the problem. • Walk the customer through the problem-solving process. • Install, modify, and repair computer hardware and software. • Run diagnostic programs to resolve problems. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. • Install computer peripherals for users. • Follow up with customers to ensure issue has been resolved. • Run reports to determine malfunctions that continue to occur.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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