IT Help Desk Executive

About Company

Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Role & responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or chat.
• Support account management activities including license renewals, subscription status, and basic portal navigation.
• Assist with order processing, product delivery updates, and RMA tracking.
• Coordinate with technical support teams for issue triaging and escalation.
• Maintain accurate records of customer interactions and transactions in CRM tools.
• Communicate service updates, product information, and policy changes to customers.
• Follow up with customers to ensure satisfaction and closure of service requests.
• Work closely with internal departments such as Sales Ops, Logistics, and Tech Support to streamline customer service.

Preferred candidate profile

• Flexible and open to work in 24*7.
• Open to work from office.
• Strong communication and interpersonal skills.
• 1 to 2 years of international voice experience in customer service, client support, or technical support.
• Proficient with MS Office and experience using CRM or ticketing systems.
• Organized and detail-oriented with excellent follow-up skills.
• Ability to handle high volumes of inquiries with professionalism and accuracy.
• Exposure to IT or cybersecurity industry (helpful but not required).
• Any bachelors degree.

We are an Equal Opportunity Employer

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Immediate joiners Preffered

md.aftab@incedoinc.com

Current CTC

Expected CTC

Notice period

Current locations

Ok with 5 days work from office

Ok with 24*7 work environment

Regards,

Wamiq