Posted:6 days ago|
Platform:
Work from Office
Full Time
We have an urgent opening with our esteemed client. Our client is a leading company in 2-Wheeler industry. Designation : IT Helpdesk Support Experience : 1-2 Years experience as IT Helpdesk / IT Support / System Administrator Location : Chinchwad MIDC, Pune Roles & Responsibilities : Provide first-level support to resolve technical issues related to hardware, software, and network systems. Respond promptly to support requests via email, phone, or ticketing systems. Diagnose and resolve technical issues, including operating system errors, application crashes, and connectivity problems. Escalate unresolved issues to higher-level support or specialized teams as needed. Installation and configuration of Windows based operating systems (Windows XP, Vista,7,8,10 & 11) Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 Perform routine maintenance tasks, such as system updates, backups, and antivirus management. Ensure all IT equipment is functioning properly and assist with hardware installations or replacements. Basic troubleshooting of networking LAN issues Configuring & Troubleshooting of Network printers, scanners & local printers at L1 Level. Installation & configuration of various software Resolving tickets within the SLA through ticketing tool for floor support/Remote support/Call support. Deployment and complete user configuration of new user profiles utilizing windows Operating System. Giving support through remote by using RDC/other remote-control applications Train and support users on IT systems, tools, and best practices. Provide guidance on security protocols and procedures. As the requirement is a bit urgent, an early response on this would be highly appreciated. Alternatively, if you know someone suitable and available please refer this job to them.
Rekrut India
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