IT Help Desk Executive

2 - 4 years

2 - 4 Lacs

kochi mumbai mumbai (all areas)

Posted:1 month ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities:

  1. Extending technical support on application to end users
  2. Provide Help Desk support for reporting technical incidents / issues / problems with the system.
  3. The Help desk shall log user calls related to system and assign an incident/ call ID number. Severity shall be assigned to each call as per the SLAs.
  4. Track each incident / call to resolution.
  5. Escalate the calls, to the appropriate levels, if necessary, as per the
    escalation matrix agreed upon
  6. Analyse the incident / call statistics and provide monthly reports including but not limited to:

i

  1. The help desk will serve as a single point of contact for reporting/resolution of all tickets (queries, errors, incidents, issues either application or infrastructure or operations related). IT facilities management services to provide first-line services related to all IT issues including software, applications, client-side infrastructure, servers, network, etc

Qualification: -

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