254 Helpdesk Management Jobs

Responsibilities: * Manage help desk requests via phone, email & chat * Maintain high customer satisfaction ratings * Ensure timely resolution of technical issues * Collaborate with Team on system improvements

1. To resolve queries of institutions and investors regarding CKYC processes and applications, to handle queries on emails and calls within the stipulated TAT. 2. To follow up with institutions to make necessary amendments to records. Provident fund

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the...

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology service...

Hiring for CMM5 Level Org!!Good oral and written communication Basis service desk & ticketing tool knowledge Should have knowledge of Ms Office and basic operating of computer Required Candidate profile Qualification: Graduate Location: Lower Parel Expereince:1 to 2 Years snehap@peshr.com/7021769496

Role & responsibilities To maintain high login Efficiency (Availability) for customers To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions/ Reopen Cases To update work logs and follow shift/ escalation process and process compliance Work on value adding activities such Knowledge base update & self-development Preferred candidate profile Experience in Team handling

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology service...

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology service...

Looking for a skilled System Admin to join our team in Pune. The ideal candidate will have 3-5 years of experience and be responsible for installing, configuring, and maintaining Windows servers and managing identity, access, and backup systems. Roles and Responsibility Install, configure, and maintain Windows servers and related infrastructure. Implement and manage Active Directory, user accounts, permissions, and security groups. Schedule regular backups and test disaster recovery plans. Provide Level 2 support for escalated issues from desktop operations. Troubleshoot server-related problems and assist with application deployments. Monitor server performance, storage, and security logs. J...

Job Summary: Responsible for the overall management and performance of the IT Service Desk, ensuring efficient, effective, and customer-focused delivery of technical support services, while maintaining high service levels and user satisfaction. Key Responsibilities: Team Leadership: Recruit, train, mentor, and evaluate service desk analysts and technicians. Operational Management: Oversee daily ticket flow, manage escalations, and ensure adherence to SLAs (Service Level Agreements). Process Improvement: Implement and refine ITIL-based processes (incident, problem, request management) and leverage user feedback for continuous enhancement. Resource Management: Effectively schedule staff, manag...

WE ARE HIRING FOR OUR CLIENT COMPANY Good communication skill in English & Hindi, Knowledge in Computer, Received regular reports, Administration, Client Handling, Vendor Management, Handling the emails. PH / WP- 7001294477

Role & responsibilities Only for male candidates Preferred candidate profile Perks and benefits

Role & responsibilities:Help Desk Executive Outline the day-to-day responsibilities for this role. Preferred candidate profile:Help Desk Executive Specify required role expertise, previous job experience, or relevant certifications.

Role & responsibilities Preferred candidate profile

Role & responsibilities Manage and operate the CAFM/Helpdesk system for logging and tracking service requests. Act as the main contact point for all service-related communication. Monitor service performance against KPIs and SLAs across contracts. Coordinate with technicians and clients, offering remote support when needed. Update the system during network issues to prevent data loss or delays. Ensure contract KPIs are met and escalate issues when necessary. Keep track of contract details like cost recovery and performance targets. Verify job card accuracy, including technician actions and material usage. Generate and customize regular reports for internal and client use. Collect customer fe...

We are conducting a Face-to-Face Interview Drive on 13th December for the position of Service Desk Management . We are looking for enthusiastic individuals who can act as a key bridge between clients and the applications they use, ensuring seamless support and service excellence. Title:-Service Desk Management Location: Bangalore Experience: 0-1 Years Education: 15 years full-time education (Mandatory) Work Model: Office-based (Bangalore) Interview Mode: Face-to-Face (13th December-Saturday) Roles & Responsibilities: Provide Level 1 (L1) Technical Support through the IT Service Desk. Assist users in troubleshooting and resolving technical issues efficiently and effectively. Log and document ...

Role & responsibilities Responsibilities Taking calls & provide resolutions to Suppliers queries and discrepancies. Work on disputed / aged invoices. Invoice processing & Perform Payment Runs. Creation of PR and PO & GRN(Goods Received Note) entries in the system. Handle incoming queries & invoice processing. Qualifications Minimum qualifications Commerce Graduate Proven experience Preferred candidate profile

Provide Service Desk support to user Handle a team of It Engineers. Monitored & executed all end user calls Generating, Assigning and closing the ticket ID IN ITSM TOOL with the proper resolution Check & generate the Daily & Monthly call report. Provident fund Health insurance

Inviting applications for the role of Principal Consultant - Service Desk In this role, we are looking for a Candidate with experience in managing an IT service desk team. Responsibilities : • Strong orientation to Technology Service Desk Operational prerequisite e.g., Metrics, KPI and associated reporting. • Manage day to day activities of our service desk and direct the team according to the ITIL best practices. • Establish, meet and report the agreed Service Levels (SLA) of incident resolution and request fulfilment. • Continually improve the service desk delivery processes and constantly achieve higher service quality. • Guide the team in resolving multi-level issues, developing our know...

Ready to come to the office for walk-in interview on 5th Dec 2025 Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with ticketing systems and customer relationship management tools. - Strong understanding of client communication and support processes. - Ability to analyze and interpret client issues to provide effective solutions. - Familiarity with software applications and their functionalities. Additional Information: - This position is based at our Gurugram office. - A 15 years full time education is required."

You will be joining Bain & Company, a renowned international management consultancy firm known for its excellence in assisting major corporations globally with strategy formulation, acquisitions, organizational design, and performance improvement. Bain & Company consistently ranks among the top 10 best places to work. Your primary role will be on the Global CRM Team, where you will support the firm's utilization of a Salesforce CRM system. You will lead a Support Hub for the global CRM team, assisting frontline leaders in achieving commercial objectives, fostering relationships, and managing pipelines. Your responsibilities will include: - Providing tactical training for CRM users - Offering...

Role & responsibilities 1. Helpdesk Operations Receive, log, and track employee service requests (via email, ticketing system, hotline). Categorize and prioritize tickets based on urgency and business impact. Provide timely updates to employees on request status and resolution ETAs. 2. Coordination & Issue Resolution Coordinate with facility teams (housekeeping, security, maintenance, IT, cafeteria) to ensure issues are resolved promptly. Escalate critical issues to the Facility Manager when required. Follow up with vendors for repairs, maintenance, or service activities. 3. Workplace Management Monitor cleanliness, housekeeping standards, pantry services, and meeting room readiness. Assist ...

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Pune Immediate joiners preferrable Rotational shift timings Virtual mode Kathir 7845422042