139 Helpdesk Management Jobs

Role & responsibilities Key Responsibilities: Helpdesk Operations: Act as the first point of contact for employees reporting facility-related issues (e.g., maintenance, housekeeping, utilities, office infrastructure). Log and track all service requests in the facility management system or ticketing software. Prioritize, assign, and escalate requests to appropriate departments or vendors. Issue Resolution & Follow-Up: Coordinate with in-house technicians or external vendors to ensure timely resolution of reported issues. Monitor open tickets and follow up until closure, ensuring minimal disruption to office operations. Keep requesters informed about the progress and status of their requests. Facility Support: Assist in scheduling and coordinating maintenance, inspections, and repairs. Support general office operations such as access card management, workstation allocation, and asset tagging. Help with onboarding/offboarding activities by coordinating desk setups or clearances. Reporting & Documentation: Maintain accurate records of helpdesk requests, service levels, vendor responses, and issue resolution times. Generate daily/weekly reports for Facility Managers to review trends and recurring issues. Assist in documenting SOPs and checklists for facility processes. Communication & Customer Service: Provide excellent internal customer service by handling employee queries professionally. Communicate clearly and promptly with stakeholders at all levels (employees, vendors, admin teams).

What this job involves Job Description Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Client/Stakeholder Management (in support of the Site lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Operations Management: To Assist Reporting Manager for the smooth running of operations To provide Help Desk services in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets. Provide Call logging services in accordance with the service guidelines. Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers Assign and Despatch - Assign specific service provider based on the nature of request / complain. Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times Customer feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis Ensure compliance of regulations / requirements of JLL management Provide assistance in general administrative activities as required Contribute to the Monthly Management Report to (Client) Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Assist with the re-sourcing of other aspects of JLLs operation as required Perform other duties as required by JLL and (Client) Work closely with Administration in relation to the payment of invoices. Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures Sound like you To apply you need to be: CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Excellent verbal and written communication skills as well as presentation skills Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills, Strong PC skills A minimum of 2 to 5 years in the facility management industry/hospitality industry with a Bachelors degree Experience in Help Desk operations and processes are required with strong Administration Skills. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and the preparation of statistical call analysis Graduate in any discipline 2 3 years experience in Help Desk management Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives Good communication Skills. Critical Competencies for Success (with corresponding I am JLL behaviours) Client Focus & Relationship Management I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude Program Management & Organizational Skills I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures KEY STAKEHOLDERS Management Staff Client Representatives Client Occupants / End-users Vendor Staff DIRECT REPORTS TBC INDIRECT REPORTS TBC REPORTING TO Workplace Regional Lead On-site Chennai, TN Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Helpdesk Executive Work Dynamics What this job involves Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Client/Stakeholder Management (in support of the Site lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Operations Management To Assist Reporting Manager for the smooth running of operations To provide Help Desk services in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets. Provide Call logging services in accordance with the service guidelines. Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers Assign and Despatch - Assign specific service provider based on the nature of request / complain. Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times Customer feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis Ensure compliance of regulations / requirements of JLL management Provide assistance in general administrative activities as required Contribute to the Monthly Management Report to (Client) Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Assist with the re-sourcing of other aspects of JLL’s operation as required Perform other duties as required by JLL and (Client) Work closely with Administration in relation to the payment of invoices. Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures Sound like youTo apply you need to be: CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Excellent verbal and written communication skills as well as presentation skills Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills, Strong PC skills A minimum of 2 to 5 years in the facility management industry/hospitality industry with a Bachelor’s degree Experience in Help Desk operations and processes are required with strong Administration Skills. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and the preparation of statistical call analysis Graduate in any discipline 2 – 3 years’ experience in Help Desk management Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives Good communication Skills. Critical Competencies for Success (with corresponding ‘I am JLL behaviours’) Client Focus & Relationship Management – ‘I Value my Customers’ Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude Program Management & Organizational Skills – ‘I am Proactive’ Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking – ‘I am Innovative’ Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures KEY STAKEHOLDERS Management Staff Client Representatives Client Occupants / End-users Vendor Staff DIRECT REPORTS TBC INDIRECT REPORTS TBC REPORTING TO Workplace Regional Lead What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location On-site –Chennai, TN Scheduled Weekly Hours 48 Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

Were seeking a dynamic and customer-oriented Assistant Manager to lead our Facilities Helpdesk Operations. This role combines technical expertise with people management skills to ensure efficient helpdesk operations and superior customer service delivery. Key Responsibilities: Team Leadership & Development Lead, train, and mentor helpdesk team members Create and implement training schedules and development programs Monitor team performance and provide regular feedback (weekly, monthly, quarterly) Maintain team morale and promote a positive work environment Oversee daily helpdesk operations and ensure smooth workflow Develop and maintain Standard Operating Procedures (SOPs) Monitor and ensure compliance with Service Level Agreements (SLAs) Track ticket aging and coordinate with site managers for timely resolution Implement process improvements and standardization initiatives Develop and track key performance indicators (KPIs) Collaborate with analysts on monthly dashboard creation Prepare comprehensive helpdesk reports and presentations Set and monitor performance benchmarks Track and improve customer satisfaction scores Handle escalated customer complaints Implement strategies to enhance customer experience Drive initiatives to increase survey response rates Maintain strong relationships with key stakeholders Required Qualifications: Bachelors degree in relevant field with at least minimum 2 years of experience in helpdesk management Strong proficiency in MS Office Suite and helpdesk management systems Excellent verbal and written communication skills Proven track record in team leadership Essential Skills: Problem-solving and analytical thinking Customer service orientation Project management Process improvement Conflict resolution Team leadership and motivation Time management and prioritization Desired Attributes: Strong interpersonal skills Results-oriented mindset Ability to work under pressure Adaptability and flexibility Proactive approach to challenges What We Offer: Competitive compensation package Professional development opportunities Collaborative work environment Career advancement potential Comprehensive benefits package Location On-site –Hyderabad, TS Scheduled Weekly Hours 40 Job Tags: GREF If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

Were seeking a dynamic and customer-oriented Assistant Manager to lead our Facilities Helpdesk Operations. This role combines technical expertise with people management skills to ensure efficient helpdesk operations and superior customer service delivery. Key Responsibilities: Team Leadership & Development Lead, train, and mentor helpdesk team members Create and implement training schedules and development programs Monitor team performance and provide regular feedback (weekly, monthly, quarterly) Maintain team morale and promote a positive work environment Oversee daily helpdesk operations and ensure smooth workflow Develop and maintain Standard Operating Procedures (SOPs) Monitor and ensure compliance with Service Level Agreements (SLAs) Track ticket aging and coordinate with site managers for timely resolution Implement process improvements and standardization initiatives Develop and track key performance indicators (KPIs) Collaborate with analysts on monthly dashboard creation Prepare comprehensive helpdesk reports and presentations Set and monitor performance benchmarks Track and improve customer satisfaction scores Handle escalated customer complaints Implement strategies to enhance customer experience Drive initiatives to increase survey response rates Maintain strong relationships with key stakeholders Required Qualifications: Bachelors degree in relevant field with at least minimum 2 years of experience in helpdesk management Strong proficiency in MS Office Suite and helpdesk management systems Excellent verbal and written communication skills Proven track record in team leadership Essential Skills: Problem-solving and analytical thinking Customer service orientation Project management Process improvement Conflict resolution Team leadership and motivation Time management and prioritization Desired Attributes: Strong interpersonal skills Results-oriented mindset Ability to work under pressure Adaptability and flexibility Proactive approach to challenges What We Offer: Competitive compensation package Professional development opportunities Collaborative work environment Career advancement potential Comprehensive benefits package Location On-site –Hyderabad, TS Scheduled Weekly Hours 40 Job Tags: GREF If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

Role & responsibilities Operational Excellence Results - Norms / Tgts / Plan Assumptions 1. Productivity - Helpdesk Support Call Monitoring 2. Helpdesk Telephone Handling 3. Office Timing 100% of calls to log using CW without escalation. Assign Engineer within 15 min. No communication lapse - 100% Attendance & Clarity on the EU & case details 100% adherence Implementation and Execution 1. Follow up the Support Ticket - severity based 2. Identify & Assign case to Engineer 3. Proper updates to Customer 4. Scheduling of Preventive Maintenance 100% adherence Coordinate with Technical Manager if required 100% adherence on - P1 & P2 Cases 100% adherence with successful Delivery & Reporting Skill Development Results 1. To handle Helpdesk activities Independently 2. Suggestions to improve 100% adherence with successful Delivery & Reporting If situation demands ,should be able to handle all the Helpdesk activities without fail suggestions / lesson learned to improve HD operations Process Adherence 1. CW Updating 2. ISO Compliance Verify & Report Open & Courtesy calls 100% compliance Revenue Growth 1. Pass any business Opportunity to Internal Team 100% compliance with Tracking Preferred candidate profile Should be technically qualified

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order? If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Sound like you? To apply you need to have: A strong drive toward excellence Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs. Scheduled Weekly Hours: 48

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order? If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Sound like you? To apply you need to have: A strong drive toward excellence Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs. Scheduled Weekly Hours: 48

The Senior Helpdesk Agent is an integral part of the JLL EMEA, APAC & LATAM Helpdesk Services. The role is responsible for managing and administering tasks or tickets within both JLL and client systems. Its all about the data, keeping systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc analytics to the wider account team. All the time delivering and exceptional user experience to both to internal and external end users. Key Responsibilities: Responsible for overall integrity of the Computerised Maintenance Management System (CMMS) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives Review of systems data to ensure information is always up to date and accurate Data collation and analysis for both management and monthly reporting Report on local site and account data for Facilities Managers (FMs) Regional Facilities Managers (RFMs), Operations Manager, Account Director and the Client team Ensure prompt resolution of any customer complaints, with timely escalation to respective teams when required Developing and maintaining positive and client-focused relationships within the Facilities Managers (FMs) and wider Facilities, Culinary and Security (FCS) teams Be a central point of contact for the Facilities team for the CMMS system Propose ideas and solutions to support enhanced user experience or efficiency in line with Facilities Management processes and procedures Assist the Central Operations teams with ad-hoc projects General administrative duties as may be required in a fast paced rapidly changing environment Working Life: Daily you will be working in our Hyderabad office. The main business language spoken in our offices is English. Knowledge of written & spoken English is essential About you: Proven industry experience: Are you a degree holder with three to five years experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply. Collaborative mind set: At JLL, we believe that collaboration plays a central role in achieving successthats why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients. You are adept at multitasking and can manage multiple projects effectively You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service You are open and have good communication skills You strive for excellence in what you do and share ideas for improvement You are proficient with Word and excel and have a keen interest in technology You are adaptable to work to requests and projects that may vary from day to day Scheduled Weekly Hours: 48

The Senior Helpdesk Agent is an integral part of the JLL EMEA, APAC & LATAM Helpdesk Services. The role is responsible for managing and administering tasks or tickets within both JLL and client systems. Its all about the data, keeping systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc analytics to the wider account team. All the time delivering and exceptional user experience to both to internal and external end users. Key Responsibilities: Responsible for overall integrity of the Computerised Maintenance Management System (CMMS) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives Review of systems data to ensure information is always up to date and accurate Data collation and analysis for both management and monthly reporting Report on local site and account data for Facilities Managers (FMs) Regional Facilities Managers (RFMs), Operations Manager, Account Director and the Client team Ensure prompt resolution of any customer complaints, with timely escalation to respective teams when required Developing and maintaining positive and client-focused relationships within the Facilities Managers (FMs) and wider Facilities, Culinary and Security (FCS) teams Be a central point of contact for the Facilities team for the CMMS system Propose ideas and solutions to support enhanced user experience or efficiency in line with Facilities Management processes and procedures Assist the Central Operations teams with ad-hoc projects General administrative duties as may be required in a fast paced rapidly changing environment Working Life: Daily you will be working in our Hyderabad office. The main business language spoken in our offices is English. Knowledge of written & spoken English is essential About you: Proven industry experience: Are you a degree holder with three to five years experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply. Collaborative mind set: At JLL, we believe that collaboration plays a central role in achieving successthats why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients. You are adept at multitasking and can manage multiple projects effectively You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service You are open and have good communication skills You strive for excellence in what you do and share ideas for improvement You are proficient with Word and excel and have a keen interest in technology You are adaptable to work to requests and projects that may vary from day to day Scheduled Weekly Hours: 48

Soft Services Executive Department: Facility Management Services Overview: The Soft Services Executive plays a crucial role in ensuring seamless delivery of all facility soft services including reception, helpdesk, housekeeping, and cafeteria operations. This position requires an experienced professional who can provide hands-on leadership, maintain high service standards, coordinate with multiple vendors, and ensure exceptional customer experience across all service touchpoints. DUTIES & RESPONSIBILITIES: Helpdesk Management Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure planning and execution of all preparation required for Conferences/meetings of the client as well as VIP visits scheduled during the shift Reception & Front Office Management Oversee the Reception and Front Office function Ensure visitors are promptly attended by the Front Office Executives (FOE) Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained Monitor front desk staff performance and provide coaching as needed Housekeeping Services Oversight Overall service delivery assessment of HK vendor Coordination meetings with vendor for resolution of service issues Evaluate vendor performance Ensure that vendor manpower reports at site as per agreed terms and conditions Undertake audit of the attendance and check their grooming Conduct regular quality inspections of cleaning standards Cafeteria Services Management Ensure that the caterers are maintaining highest standards of hygiene in the services area Ensure that the quality and quantity of the food supplies are meeting the requirements When the food supplies run out, escalate the matter to the caterers' management immediately and make swift alternate arrangements In food shortage scenarios, communicate with the users and provide alternate solutions and appease them General Operational Responsibilities Overall coordination with all service providing vendors Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc. and initiate immediate rectification actions Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division Implement continuous improvement initiatives across all soft services Ensure adherence to health and safety standards across all service areas Manage and resolve customer complaints promptly and effectively Qualifications: Bachelor's degree in Facility Management, Hospitality Management, or related field 5+ years of experience in soft services management within corporate environments Strong knowledge of service quality management and customer experience principles Proven experience in vendor management and performance evaluation Excellent problem-solving abilities with strong attention to detail Superior communication and interpersonal skills Experience with facility management systems and service request platforms Ability to work in shifts as required to oversee operations Professional certifications in facility management or hospitality management preferred Skills & Competencies: Strong leadership and team management capabilities Excellent customer service orientation Ability to prioritize and manage multiple tasks simultaneously Proactive approach to problem identification and resolution Strong negotiation and vendor management skills Ability to work under pressure and handle escalations effectively Detail-oriented with focus on service quality and standards Proficient in Microsoft Office and facility management software This position reports to the Facility Manager and works closely with clients, vendors, and the operations team to ensure exceptional soft services delivery across the facility.

Soft Services Executive Department: Facility Management Services Overview: The Soft Services Executive plays a crucial role in ensuring seamless delivery of all facility soft services including reception, helpdesk, housekeeping, and cafeteria operations. This position requires an experienced professional who can provide hands-on leadership, maintain high service standards, coordinate with multiple vendors, and ensure exceptional customer experience across all service touchpoints. DUTIES & RESPONSIBILITIES: Helpdesk Management Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure planning and execution of all preparation required for Conferences/meetings of the client as well as VIP visits scheduled during the shift Reception & Front Office Management Oversee the Reception and Front Office function Ensure visitors are promptly attended by the Front Office Executives (FOE) Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained Monitor front desk staff performance and provide coaching as needed Housekeeping Services Oversight Overall service delivery assessment of HK vendor Coordination meetings with vendor for resolution of service issues Evaluate vendor performance Ensure that vendor manpower reports at site as per agreed terms and conditions Undertake audit of the attendance and check their grooming Conduct regular quality inspections of cleaning standards Cafeteria Services Management Ensure that the caterers are maintaining highest standards of hygiene in the services area Ensure that the quality and quantity of the food supplies are meeting the requirements When the food supplies run out, escalate the matter to the caterers' management immediately and make swift alternate arrangements In food shortage scenarios, communicate with the users and provide alternate solutions and appease them General Operational Responsibilities Overall coordination with all service providing vendors Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc. and initiate immediate rectification actions Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division Implement continuous improvement initiatives across all soft services Ensure adherence to health and safety standards across all service areas Manage and resolve customer complaints promptly and effectively Qualifications: Bachelor's degree in Facility Management, Hospitality Management, or related field 5+ years of experience in soft services management within corporate environments Strong knowledge of service quality management and customer experience principles Proven experience in vendor management and performance evaluation Excellent problem-solving abilities with strong attention to detail Superior communication and interpersonal skills Experience with facility management systems and service request platforms Ability to work in shifts as required to oversee operations Professional certifications in facility management or hospitality management preferred Skills & Competencies: Strong leadership and team management capabilities Excellent customer service orientation Ability to prioritize and manage multiple tasks simultaneously Proactive approach to problem identification and resolution Strong negotiation and vendor management skills Ability to work under pressure and handle escalations effectively Detail-oriented with focus on service quality and standards Proficient in Microsoft Office and facility management software This position reports to the Facility Manager and works closely with clients, vendors, and the operations team to ensure exceptional soft services delivery across the facility.

Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables. Provide all administrative support to the Facilities Management team Responsibilities Be accessible for escalation of all FM related issues for the facility Oversee the Helpdesk work process Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks. Vendor invoices processing aligned with BA Continuum Solutions finance process. Statutory compliance check of all vendor invoices. Routinely Inspect all services to ensure performance measures are being maintained Effectively manage ECRES to ensure an on time deliverable system Set stretch targets for self to achieve maximum team performance Contribute to the Weekly FM Meeting Minutes Contribute to the Monthly Management Report to client and other reports as required Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Ensure immediate response to Priority Calls Evaluates records to forecast department personnel requirements Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep Inspect the turn out and attendance of the staff and sign the shift register Oversee the Housekeeping Services during the shift Muster all the housekeeping staff during the day before deployment and communicate the priorities of the day Inspect the turn out and attendance of the staff and sign the shift register Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints Keep stock of all consumables Ensure orders are dispatched in time and follow up with the stores to ensure timely supply Adhere to the Client procurement procedures Generate Monthly Management Reports in the agreed format to the FM Take rounds of the facility regularly to identify issues in Housekeeping/security and Cafeteria etc. and initiate immediate rectification actions Manage the FM vendors for the facility assigned and take appropriate actions for issues in consultation with the FM Be responsible for adherence of all FM procedures for the facility assigned Performs additional job duties as requested Property Operations Ownership of the day-to-day administration, including reports generation of the stocks tracker. Provide assistance to the FM and AFM in managing all administrative functions, security issues and facility services and any other administrative functions as deemed by BA Continuum Solution Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks. Vendor invoices processing aligned with BA Continuum Solutions finance process. Statutory compliance check of all vendor invoices. Routinely Inspect all services to ensure performance measures are being maintained Contribute to the Weekly FM Meeting Minutes Contribute to the Monthly Management Report and other reports as required Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews To ensure timely and accurate completion of FM reports pertaining to soft services

Role Summary: We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA What the job involves: Helpdesk Management Phone Calls Slack channel queries Mail communications Liason with multiple functions Regular updates Report Management Maintain all day to day data Maintain all documents for audit purpose Suggest / Recommend changes or inputs required to enhance / optimize process Ensure routine update of database for future reference Team Player Align with the team on all process Support for other cities during their absence Extend the support during business continuity Manage SLAs and timelines Support FM functions in case of necessity Should play a role of touchpoint for Employees community Gather requirements / requests and channel with respective functions Lead the requests end to end and ensure delivery with quality and within time limit Bring out the challenges quickly to respective leaders / forums for quick resolutions Site Operations Management Recommend continuous quality improvement practices and implement Industry Best Practice operations Support other FM functions based on crisis as a cross function to balance eco system Liason with vendors for programs, events and ensure smooth execution 24/7 emergency call support and site attendance is required Risk Management Ensure a property risk management program including audits is implemented and maintained Ensure disaster recovering and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct Achieve Key Performance Indicators and Service Level Agreement

remote typeOn-site locationsNavi Mumbai, MH time typeFull time posted onPosted 6 Days Ago job requisition idREQ421590 Sr. Manager Engineering Account Management Work Dynamics (Country, Region) * To Manage Technical Operations at site (including HT & LT Chillers, VFDs, Pumps, AHUs, Low side HVAC, Electrical starters, blowers, BMS, Electrical HT & LT switchgear, Transformer, DG Set) , Vendor Management, Manpower management, Energy Savings Initiatives, Material Management, Good in Documentations, Helpdesk Management. * Should have an experience to handle team of engineers (4+)& technicians(50+) at site. on-site support. Technical knowledge - Low Side HVAC i.e. Split, Ductable, Package, VRV,VRF etc, * Fire Alarm systems, VESDA, PA,WLD, Fire Fighting systems, Pumps, Electrical HT/LT Transformer, Earthing, Circuit Breakers (ACB/VCB), Thermography, Relay co-ordination, Switchgear, VFD, Controllers, UPS, Batteries, PPM Documentation, Report preparation, PPT, Techo savy, * Good in MS Office, Risk Register. Sound like you? To apply you need to be Candidate should be sound in Chiller Operations & Monitoring, Analysing etc. Should have good knowledge over HVAC operations of multi-storey building. Candidate should sound in in Energy Saving Initiatives.Performance objectives To Manage Technical Operations at site.Key skills Material Management Technical Operations Manpower Management, Help desk Management What this job involves: Prioritizing the facilities needsalwaysA seasoned expert in the field, the Chief Engineer is on top of all the mechanical, electrical, plumbing and civil works needed in a facility. Likewise, youll play an essential function in reducing workplace-related risks by working on maintenance contracts, routine inspections and scheduled down times.You will be in close contact with local authorities for all facility-related issues. Also part of your scope is to ensure that the facility is in total compliance with all legal and engineering standards. Likewise, youll spearhead the implementation of energy programs to cut utility cost.Youll assume the role of a senior facilities manager when neededoverseeing small renovation projects from initial phases to completion. Youll also keep an eye out on the facilities engineering systems by periodically inspecting logbooks, checklists and maintenance schedules.Putting critical plans and reports in placePlanning is a big part of your mandate. In this role, youll take charge of planning and managing both engineering and operational budgets and contracts. Your expertise will also be essential in planning and developing a list of spare materials for all installations based on recommendations and inventories.Performing various auditsincluding technical, cost savings, risk management and energy management--is part of your job as well. In addition, youll strive to keep down time at bay by setting up best practices that promote seamless service delivery to our clients.Your analytical skills will also come in handy, as the role requires you to file both weekly and monthly reports on maintenance contracts, incident reports and improvement projects. Sound like you? To apply you need to have: Years of industry experienceWhat were looking for is an electrical/mechanical/civil engineer with at least 12 years experience in the field. A post-graduate degree in engineering or business is also a big plus. Likewise, the ideal candidate will have more than five years experience in managing a contract of works. Furthermore, a strong knowledge of occupational safety requirements and improvement initiatives may help you land the job.Undeniably superior soft skillsAs the Chief Engineer, youll demonstrate your expertise in interacting with a wide range of clients and staffthats why impeccable people skills will be a handy talent. Likewise, you must show your aptitude in developing improvement initiatives. You must also display flexibility in managing daily activities using various systems. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today! Location On-site Navi Mumbai, MH Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsNavi Mumbai, MH time typeFull time posted onPosted 6 Days Ago job requisition idREQ421590 Sr. Manager Engineering Account Management Work Dynamics (Country, Region) * To Manage Technical Operations at site (including HT & LT Chillers, VFDs, Pumps, AHUs, Low side HVAC, Electrical starters, blowers, BMS, Electrical HT & LT switchgear, Transformer, DG Set) , Vendor Management, Manpower management, Energy Savings Initiatives, Material Management, Good in Documentations, Helpdesk Management. * Should have an experience to handle team of engineers (4+)& technicians(50+) at site. on-site support. Technical knowledge - Low Side HVAC i.e. Split, Ductable, Package, VRV,VRF etc, * Fire Alarm systems, VESDA, PA,WLD, Fire Fighting systems, Pumps, Electrical HT/LT Transformer, Earthing, Circuit Breakers (ACB/VCB), Thermography, Relay co-ordination, Switchgear, VFD, Controllers, UPS, Batteries, PPM Documentation, Report preparation, PPT, Techo savy, * Good in MS Office, Risk Register. Sound like you? To apply you need to be Candidate should be sound in Chiller Operations & Monitoring, Analysing etc. Should have good knowledge over HVAC operations of multi-storey building. Candidate should sound in in Energy Saving Initiatives.Performance objectives To Manage Technical Operations at site.Key skills Material Management Technical Operations Manpower Management, Help desk Management What this job involves: Prioritizing the facilities needsalwaysA seasoned expert in the field, the Chief Engineer is on top of all the mechanical, electrical, plumbing and civil works needed in a facility. Likewise, youll play an essential function in reducing workplace-related risks by working on maintenance contracts, routine inspections and scheduled down times.You will be in close contact with local authorities for all facility-related issues. Also part of your scope is to ensure that the facility is in total compliance with all legal and engineering standards. Likewise, youll spearhead the implementation of energy programs to cut utility cost.Youll assume the role of a senior facilities manager when neededoverseeing small renovation projects from initial phases to completion. Youll also keep an eye out on the facilities engineering systems by periodically inspecting logbooks, checklists and maintenance schedules.Putting critical plans and reports in placePlanning is a big part of your mandate. In this role, youll take charge of planning and managing both engineering and operational budgets and contracts. Your expertise will also be essential in planning and developing a list of spare materials for all installations based on recommendations and inventories.Performing various auditsincluding technical, cost savings, risk management and energy management--is part of your job as well. In addition, youll strive to keep down time at bay by setting up best practices that promote seamless service delivery to our clients.Your analytical skills will also come in handy, as the role requires you to file both weekly and monthly reports on maintenance contracts, incident reports and improvement projects. Sound like you? To apply you need to have: Years of industry experienceWhat were looking for is an electrical/mechanical/civil engineer with at least 12 years experience in the field. A post-graduate degree in engineering or business is also a big plus. Likewise, the ideal candidate will have more than five years experience in managing a contract of works. Furthermore, a strong knowledge of occupational safety requirements and improvement initiatives may help you land the job.Undeniably superior soft skillsAs the Chief Engineer, youll demonstrate your expertise in interacting with a wide range of clients and staffthats why impeccable people skills will be a handy talent. Likewise, you must show your aptitude in developing improvement initiatives. You must also display flexibility in managing daily activities using various systems. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today! Location On-site Navi Mumbai, MH Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Pune Immediate joiners preferrable Rotational shift timings Virtual mode Kathir 7845422042

As the IT Manager at our healthcare organization, you will be responsible for overseeing various aspects of our IT systems to ensure smooth operations and support for our staff and patients. Your key responsibilities will include: Helpdesk Management: - Providing strategic oversight of the hospital's IT Helpdesk function to ensure timely resolution of user issues through various support channels. - Governing policies for IT asset management, including procurement, inventory tracking, warranty management, and vendor coordination for all hardware. - Approving and monitoring budgets, resource allocation, and consumables usage to ensure efficiency. - Ensuring proper documentation and audit trails for IT materials and asset lifecycle management. - Ensuring secure integration of biometric and access control systems into hospital IT systems. Hardware Management and Support: - Leading the management, installation, and maintenance of all IT hardware across the organization. - Ensuring availability and reliability of hardware systems by proactively identifying and addressing potential issues. - Providing strategic oversight of hospital servers and data center infrastructure for maximum uptime of critical applications. - Managing hardware lifecycle, disaster recovery plans, and data backup strategies. - Approving data sharing policies and access management to ensure compliance with IT standards. Software Implementation and Integration: - Overseeing the deployment, configuration, and integration of software applications, including HMIS support. - Coordinating with vendors and internal teams to ensure software meets organizational needs and regulatory requirements. - Leading testing, troubleshooting, and user training for new software applications. - Ensuring legal compliance and security by managing licenses and application support. Health Information System (HIS) Coordination: - Acting as the primary coordinator for all HIS-related projects and ensuring integration with other systems. - Overseeing administration, security, and data integrity of HIS to comply with healthcare regulations. - Leading efforts to improve HIS functionality, performance, and user experience. - Collaborating with healthcare staff to understand requirements and provide ongoing support and maintenance. CCTV Management: - Providing oversight of the hospital's CCTV infrastructure to ensure integration, uptime, and data storage availability. - Planning and coordinating with vendors for installation, upgrades, and expansion of CCTV systems. - Ensuring data backup and storage management in compliance with policies and guidelines. - Defining maintenance schedules, AMC contracts, and vendor SLAs for CCTV systems. - Monitoring CCTV-related IT policies for data retention and access permissions. Project Management: - Identifying, planning, and executing new IT projects in alignment with hospital strategy. - Ensuring remote location IT support through secure connectivity and standardized processes. - Overseeing digital communication platforms and social media integration for patient engagement. Vendor Management: - Developing and managing partnerships with IT solution providers, vendors, and suppliers. - Negotiating contracts, SLAs, and pricing for cost-effective solutions. - Monitoring vendor performance and ensuring timely delivery and services. - Evaluating new vendors and technologies to enhance IT systems. Network & Cybersecurity Management: - Providing strategic oversight of the hospital's network infrastructure, including LAN, WAN, and cybersecurity. - Ensuring high availability, speed, and security of the IT network to support various applications. - Overseeing LAN cabling, network architecture, routers, switches, and wireless access points. - Defining and enforcing network security protocols to protect against threats. - Conducting regular audits to address security concerns and ensure business continuity. Strategic IT Planning: - Developing and executing IT strategy aligned with business and healthcare goals. - Implementing infrastructure changes to meet organizational needs and technological trends. - Managing IT budgets to ensure efficient resource allocation. Team Leadership and Management: - Leading and managing the IT department, including recruitment, performance management, training, and development. - Fostering a collaborative work culture and ensuring high-quality service delivery. - Assigning tasks, setting priorities, and motivating the team to meet established timelines. Required Skills & Qualifications: - Bachelor's degree in Information Technology, Computer Science, or related field. - 8-10 years of IT experience with 5 years in a leadership role, preferably in healthcare. - Strong hardware management, HIS implementation, and IT infrastructure knowledge. - Problem-solving, leadership, communication, and budgeting skills. - Knowledge of healthcare regulations and standards related to IT. Desirable Skills: - Certifications such as ITIL, PMP, CISSP. - Experience with cloud computing, healthcare-specific software, and project management. Work Environment: - Full-time position based in the main office or hospital with occasional travel to different facilities. This comprehensive job description highlights your role in managing IT operations, implementing software solutions, ensuring network security, and strategic planning to support our healthcare organization effectively.,

Role Summary: We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA What the job involves: Helpdesk Management Phone Calls Slack channel queries Mail communications Liason with multiple functions Regular updates Report Management Maintain all day to day data Maintain all documents for audit purpose Suggest / Recommend changes or inputs required to enhance / optimize process Ensure routine update of database for future reference Team Player Align with the team on all process Support for other cities during their absence Extend the support during business continuity Manage SLAs and timelines Support FM functions in case of necessity Should play a role of touchpoint for Employees community Gather requirements / requests and channel with respective functions Lead the requests end to end and ensure delivery with quality and within time limit Bring out the challenges quickly to respective leaders / forums for quick resolutions Site Operations Management Recommend continuous quality improvement practices and implement Industry Best Practice operations Support other FM functions based on crisis as a cross function to balance eco system Liason with vendors for programs, events and ensure smooth execution 24/7 emergency call support and site attendance is required Risk Management Ensure a property risk management program including audits is implemented and maintained Ensure disaster recovering and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct Achieve Key Performance Indicators and Service Level Agreement

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Genpact is a global professional services and solutions firm that is dedicated to delivering outcomes that help shape the future. With a workforce of over 125,000 individuals spread across more than 30 countries, we are fueled by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. Our purpose, which is the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500. Our expertise lies in deep business and industry knowledge, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the role of Management Trainee, HRO. Responsibilities: - Performing day-to-day tasks in HR operations and managing helpdesk calls - Handling international transfers, temporary conversions, and internal transfers - Updating employees" personal information such as citizenship, marital status, preferred name, legal name, educational qualifications, etc. - Managing and processing organizational changes for employees, including manager changes, position changes, job title changes, shift changes, cost code/center changes, etc. - Assisting managers in initiating transactions for the employee life cycle - Coordinating with the staffing team to address any new hire discrepancies - Processing terminations for regular full-time employees, interns, temporary staff, consultants, and contractors Qualifications we seek in you: Minimum Qualifications: - Any Graduate - Excellent soft skills to effectively handle sensitive employee grievances or relations - Proficient in verbal, written, presentation, and interpersonal skills in English Preferred Qualifications: - PGDBM HR will be preferred - Relevant experience in the US HRO domain Join us at Genpact and be a part of a dynamic team that is dedicated to creating a better future through innovative solutions and exceptional service delivery.,

Role & responsibilities • Resolve and Escalate employee calls or queries with positive communication. • Track issues to resolution and provide reporting with a root cause determination. Meet or exceed SLA for issue resolution. • Build and maintain a helpdesk knowledge base for the HRIS System. • Support HRIS (UKG) station deployments. • Assist in HRIS training for operators / business leaders. Technical Skills: • MS Office Skills • CRM / First Call Resolution experience preferred. • UKG Pro HCM (pro) experience preferred. Preferred candidate profile • Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills. • Project management experience preferred. • Ability to balance multiple tasks concurrently in a high paced environment. • Demonstrates strong and effective verbal, written, and interpersonal communication skills within a large organization. • Stakeholder management. • Work Hours US Shifts

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the Transport manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Sound like you To apply you need to have: A strong drive toward excellence Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

Tech Support and Incident Monitoring WFH Amazon

You will be responsible for managing the IT and computer systems as well as UPS within the organization. Your duties will include ensuring and monitoring data security, network access, and backup systems. Additionally, you will be tasked with hardware network troubleshooting and conducting regular system audits. Your role will involve managing email, spam, and virus protection, as well as overseeing the organization's Helpdesk for both internal and external users. You will be required to configure firewalls, handle client and stakeholder management, and work with Veeam backup and replication software. Furthermore, you will install, configure, and manage SYNOLOGY storage systems, help define project scope, goals, and deliverables, and monitor and report on progress. You will also provide internal and external support, particularly in monitoring server status, and manage both hardware and software within the organization. This is a full-time, permanent position suitable for fresher candidates. The benefits include Provident Fund, yearly bonus, and the work schedule is during day shifts. The work location is in-person.,