190 Helpdesk Management Jobs

Role & responsibilities Manage inbound and outbound calls related to preventive maintenance, ATM updates, vendors, and custodians. Coordinate with internal departments (Field, UPS, CRA) and external stakeholders (OEM vendors) for issue resolution. Provide real-time technical support to field engineers and electricians. Monitor and follow up on FLM (First Level Maintenance) and SLM (Second Level Maintenance) activities. Log and manage incident tickets, ensuring accurate and timely data entry. Track high-priority issues and escalate as necessary to ensure resolution within defined TATs. Work closely with ATM officers, local coordinators, area managers, and vendors for seamless coordination. Au...

Opening for Call Coordinator We are looking for a Call Coordinator to manage inbound and outbound calls. The ideal candidate should have good communication skills and be able to speak multiple regional languages. Experience:- 5 Months to 1 Year Qualification:- Graduation Mandatory Locations:- Ghansoli . Fluency in English and at least one or more of the following languages: Marathi, Bengali, Tamil, Kannada, Malayalam, Telugu. Immediate joiners or 15 days Notice Period can be considered Key Responsibilities * Handle and coordinate incoming and outgoing calls efficiently. * Perform call patching and dispatching to the appropriate teams or departments. * Maintain and update daily reports in Exc...

About the Role: We are looking for a proactive and customer-focused Service Desk Specialist to join our IT support team. In this role, you will serve as the first point of contact for all technical issues and service requests, providing efficient, courteous, and effective support to end-users across the organization. Key Responsibilities: Incident Management: Receive, log, and resolve end-user requests related to hardware, software, and networking issues via phone, chat, email, or ticketing system. Troubleshooting: Diagnose and resolve issues related to Windows/macOS systems, Microsoft 365, VPN, network connectivity, and enterprise applications. Service Requests: Process user requests such a...

About the Role: As a Helpdesk Support Engineer , youll be the first line of defense for our technology operations providing exceptional technical support to internal users and ensuring smooth day-to-day functioning of all IT systems. Key Responsibilities: Technical Support: Provide first and second-level support for hardware, software, and network-related issues via phone, email, chat, or ticketing system. Troubleshooting: Diagnose and resolve problems related to operating systems (Windows/macOS), office applications, VPNs, and internal systems. User Account Management: Create, modify, and deactivate user accounts in Active Directory, Office 365, and other enterprise tools. Device Setup & Ma...

Role Overview: As an IT Executive for hardware and basic software, your primary responsibility will be to manage and maintain the organization's IT infrastructure. You will provide technical support to ensure the smooth operation of hardware and software systems. Your tasks will include installing, configuring, and troubleshooting hardware and software, managing data security, and overseeing backups. Key Responsibilities: - Hardware Management: - Installing, configuring, and maintaining computer hardware such as desktops, laptops, and servers. - Troubleshooting and resolving hardware issues. - Managing hardware asset inventory. - Overseeing hardware upgrades and replacements. - Software Mana...

Responsibilities Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Professional, Accounts Payable Accounts Payable - Associate/Sr. Associate (Language Expert) Reporting Manager: PTP Lead/Manager Job Description Summary: Expe...

Location: Coimbatore & Mohali Experience: 4-6 years Qualification: Graduate (background in Administration/Facility Management) Role & responsibilities Oversee end-to-end employee transportation: rostering, routing, helpdesk management, billing, MIS reporting, field operations, and escort planning. Conduct vehicle checks ensuring adherence to EHS and compliance requirements. Plan and manage fleet availability for daily operational requirements. Manage facilities and general maintenance of office premises. Supervise housekeeping and security teams for smooth daily operations. Coordinate logistics for Senior Management visits. Manage stationery, consumables, ID cards, business cards, and other ...

Roles and Responsibilities Manage client accounts, ensuring timely and accurate processing of invoices, payments, and queries. Provide exceptional customer service through effective query handling and resolution. Utilize strong communication skills to build relationships with clients and internal stakeholders. Handle multiple tasks simultaneously while maintaining attention to detail and meeting deadlines. Collaborate with team members to achieve shared goals and objectives. Desired Candidate Profile 2-4 years of experience in account management or related field (accountancy, accounts payable). B.Com degree from a recognized university (any specialization). Proficiency in AP Helpdesk, Query ...

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services an...

Proficiency in the Italian Language: Please share your video profile for a minimum of two minutes. Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reselle...

Helpdesk Management Hardware Management and Support : Software Implementation and Integration : Health Information System (HIS) Coordination : CCTV Management Project Management Vendor Management Network & Cybersecurity Management Strategic IT Planning Team Leadership and Management

Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity This role is responsible for managing the HR Helpdesk function, ensuring timely and accurate resolution of employee quer...

Position IT Helpdesk Experience 5 8 Years Qualification B.E / B.Tech / BCA / MCA Gender Male candidate Only Mode of Work Work from office only (6 Days a week Notice Period Immediate – 30 Days Location Pune (Talegaon) Shift Preference Rotational Shift

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services an...

As a Transport Operations Manager, your role involves overseeing the efficient distribution of pickup and drop services provided by the transport staff to the vendors. Your responsibilities include: - Ensuring timely delivery of pickup and drop lists to the vendors. - Addressing and resolving employee complaints promptly. - Managing the helpdesk operations on a 24*7 basis. - Ensuring availability of vendor manpower during employee login and logout times. - Implementing security measures for women employees during night hours to comply with regulations. - Monitoring the timely and safe pickups and arrivals of employees and service providers by the transport staff and vendors. - Ensuring adher...

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team! Role & responsibilities: As a Service Desk Trainer , you will train aspiring professionals in: Service Desk Fundamentals IT Support & Helpdesk Operations Technical Support & Customer Handling Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations. Deliver high-quality, interactive training sessions (online/offline) aligned to E...

Role & responsibilities • Resolve and Escalate employee calls or queries with positive communication. • Track issues to resolution and provide reporting with a root cause determination. Meet or exceed SLA for issue resolution. • Build and maintain a helpdesk knowledge base for the HRIS System. • Support HRIS (UKG) station deployments. • Assist in HRIS training for operators / business leaders. Technical Skills: • MS Office Skills • CRM / First Call Resolution experience preferred. • UKG Pro HCM (pro) experience preferred. Preferred candidate profile • Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills. • Project management...

Role Overview: The Service Desk Specialist will serve as the first point of contact for users experiencing technical issues. You will be responsible for diagnosing and resolving hardware, software, and network problems, escalating as necessary, and maintaining accurate records of incidents and service requests. Your goal is to deliver prompt, high-quality technical support and contribute to the overall IT service delivery. Key Responsibilities: Technical Support Provide first-level support via phone, email, chat, or ticketing systems Troubleshoot and resolve hardware, software, printer, and network-related issues Assist with account setups, password resets, permissions, and software installa...

Experience 1 to 5 years in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree (BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Communication -English, Hindi/native Gender: Open to all Position Location -Noida sector 132 Workday : 6d working Travel requirement: NA Budget : 30-45kpm CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of any CRM tools (Jira, etc) Key Skills: - Manage AV helpdesk operations, logging and resolving support tickets related to AV issues. Allocate tickets to engineers, track attendance and seek regular updates Take Customer feed...

Role Summary: We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA What the job involves: Helpdesk Management Phone Calls Slack channel queries Mail communications Liason with multiple functions Regular updates Report Management Maintain all day to day data Maintain all documents for audit purpose Suggest / Recommend changes or inputs required to enhance / optimize process Ensure routine update of database for future reference Team Player Align with the...

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services...

Position: Helpdesk Executive (Male/Female) Exp: 1+year Prefer: male/Female Ctc: Upto 3.5LPA Qualification: Intermediate/ITI/Diploma/Graduate Share cv's to Mounika.b@in.knightfrank.com Role & responsibilities Provide service request responses in appropriate manner. Consistent and timely responses to customers within the scope of the work / established Service Level Agreements. Analysing request and complaints to study pattern and initiate action on high TAT requests and complaints Use of KF Community software to log complaints in the Help desk Module for Receiving of requests First Level SPOC for all requests/ Complaints/Feedback/Suggestions & Escalations

Responsibilities Provide first level contact and convey resolutions to TMs issues Circulate day to day activities and Events Support Space queries Support TMs attendance and maintain leave trackers Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk TMs through problem solving process Follow up with TMs, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed TMs’ expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of hel...

Job Summary: The Help Desk Technician will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking. You will handle level 1 (and possibly level 2) support tickets, either remotely or in-person, and work closely with the IT team to resolve technical problems efficiently. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system Diagnose and troubleshoot basic technical issues related to software, hardware, printers, and networks Provide remote or in-person support to resolve issues quickly and professionally Walk users through step-by-st...

Role & responsibilities Key Responsibilities: Reception & Customer Service: Greet and assist visitors, tenants, or employees. Answer and route incoming phone calls. Handle inquiries and provide basic information about the facility. Access Control: Manage visitor logs and issue visitor passes. Ensure compliance with security protocols. Coordinate with security personnel for restricted areas. Administrative Support: Manage incoming/outgoing mail and deliveries. Schedule appointments, meeting rooms, or facility usage. Maintain records and documentation (e.g. maintenance requests, complaints). Coordination with Facility Teams: Report maintenance or cleaning issues to the relevant teams. Follow u...