2532 Service Desk Jobs - Page 3

Managing all high profile clients fortheir queries and complains Coordinating with internal teams fortimely resolution of all queries Analyzing all queries for their TATs andresolutions Handling complains of RelationshipManagers and clients as well received via e-mails and calls Arranging Con calls meetings withinternal /external stakeholders to discuss issues and to smooth internalprocess coordination Any name changes in authorized person,policy no policy name along with contact numbers are performed in Group Asia IRDAI / Escalation Management / MIS Essential criteria Strong Communication / Email skills Customer service background Insurance Background preferred Should be a graduate / Western Linecandidates preferred

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience

About The Role Kotak Mahindra Bank "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

About The Role Kotak Mahindra Bank "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 3 rounds Note: Kindly share your CV on the below mentioned details if your profile is match Experience: Ctc: Exp ctc: Notice period: Thanks & Regards Sahil Sahoo Executive- Talent Acquisition Whatsapp No:- +91-7978743691 sahil.s@dynpro.in Dynpro India Pvt Ltd

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where you will resolve incidents and problems across various business system components, ensuring operational stability. Your day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational flow and improved service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with network monitoring tools and troubleshooting techniques.- Familiarity with incident management systems and service desk operations.- Ability to analyze and resolve complex technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, youll work closely with admin personnel in processing invoices. Likewise, youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, youll actively participate in health and safety reviews and identify potential risks. Youll also participate in emergency evacuation procedures as needed. Sound like you To apply you need to have: Proven industry experience Are you a degree holder with three to five years experience in facilities management Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety Do you have a proven track record in rolling out improvement initiatives If you said yes to all these, then we encourage you to apply.

Required Skills: Should have minimum 1 year of experience in International voice process (Technical support) Should have Excellent communication Respond to and resolve IT support tickets via phone or chat. Troubleshoot hardware, software, and basic networking issues Escalate complex problems to second-level support teams Maintain accurate records and documentation Assist with user account setup, access, and other user related tasks. Note Night Shift Only one way cab - Drop will be provided Immediate joiners preferred Candidates with experience in domestic or non-voice processes are not eligible to apply **Should have experience in Technical support - US Voice**

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities Moreover, successful execution and implementation of change request will equally be part of this role If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you, What you will do: Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues, Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site, Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA), Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair, Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance, Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed, Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support, The skills you bring: Ericsson Operations Engine Mode Of Operations, 5G MS Operations Readiness, RAN Fundamentals and Change Management, Problem management, Business Continuity Management, Ericsson Customer Experience Assurance (CEA) Competence, Incident management, Business Understanding, Ericsson Customer Assurance Competence, MS TOP, Knowledge sharing and learning, Customer Experience Improvement, Service Request Fulfilment (OMS), Customer Complaint Resolution, System Administration, What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like, We encourage you to consider applying to jobs where you might not meet all the criteria We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop, Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team Ericsson is proud to be an Equal Opportunity Employer learn more, Primary country and city: India (IN) || Noida Show more Show less

Fresher Graduates for our Client Side Direct ON ROLL Qualification: B.Sc, BCA, B.Com, BBA, Year of Pass out: 2021,2022,2023,2024,2025 Location: Bangalore, Hyderabad ,Chennai Good Communication Skills Required

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Note:Rotational Shift Note:Rotational OFF Location:Bangalore/Pune/hyderbad call Aditi@7795311459 call harshitha@7848820045 call suman@7848820047 call anusha@7815982900 call ashwin@7848

Req Exp- Min 2 Years in giving Trainings - Microsoft, Azure, Servicenow, Office365, ServiceDesk Any Gradudate WFO | 5 Day's working|US Shifts CTC - 7 to 7.5 LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Note:Rotational Shift Note:Rotational OFF Location:Bangalore/Pune/hyderbad call harshitha@7848820045 call suman@7848820047 call anusha@7815982900 call ashwin@7848820043 call Aditi@7795311459

Job Description Project Description: Experience in Service Desk Management and Voice Support with strong communication skills Monitor the events or alerts on monitoring tools, perform initial investigation, and raise with the Support team. Requirements: Excellent customer service skills with a high level of focus on quality Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or in-person. Monitor IT infrastructure and applications using tools like CTLM, Centreon, Zabbix, and ITSM platforms (ServiceNow, SMAX). Handle incidents, alerts, and requests via ticketing tools, providing first-line fixes or escalating to L2/L3 as needed. Log and document incidents, generate reports, and track recurring issues to identify trends and potential problems. Maintain ITIL-compliant procedures and update service documents, SOPs, and KB articles. Develop dashboards for uptime, availability, and utilization metrics for infrastructure and applications. Collaborate with the monitoring team, manage shifts, and provide training and documentation support. Maintain and Update Service Documents and SOP. Responsible for identifying potential problems and/or trends of repetitive Incidents Preferred experience in cloud environments (OCI, Azure) and certifications relevant to IT operations and monitoring. Mandatory Skills: Good knowledge on Service Desk with written and oral communication skills. Proficiency in Operating Systems, Active Directory, VPN, ServiceNow, and ITIL practices. Experience with monitoring tools like Zabbix, SolarWinds, Centreon, CTLM and Nagios. Expertise in Excel reporting, PowerPoint, and SOP documentation Ability to handle incidents, escalate issues, and ensure end-to-end resolution. Total Experience Expected: 01-02 years Qualifications Graduation

Job Description IT Service Desk -SME Working knowledge of Oracle EBS or Oracle Fusion Cloud in Finance Module. Familiar with IT service management (ITSM) processes and tools Establish performance objectives and provide regular feedback through performance evaluations To Service Desk Manager. Oversee daily service desk activities, ensuring prompt resolution of incidents and service requests. Must have experience in working on ticketing system tools like ToDesk . Jira, Service Now or Remedy. Must have experience on Service Desk, Incident, Problem, and Change Management Responsible for all major incidents, utilizing team s engagement. Monitor agent calls, analyze performance and provide valuable feedback as well as chart out plans for improvement in quality & service standards Act as an effective escalation point and overview all issues, requests coming to Service Desk, ensuring that requests / ticket journey is followed as per agreed SLA Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users Must be familiar with problem, defect and incident management Effective verbal and written communicator, able to adapt delivery style and language to suit the audience Able to win respect by working with people at all levels across IT and within the Team and all the line of business Establish and optimize schedules to keep staff coverage and service in line with forecasted demands Strong presentation skills including formal and informal presentation of work and assessments to critical audiences Create reports on advanced excel, slides and necessary IT operational documents (SOPs, KI etc.) Flexible to work in shifts and extended hours (UK Shift) ITIL knowledge of V3 or V4. PS: Ritesh Agarwal/ Sukhvinder Bawa Replcement in Service Desk Total Experience Expected: 01-02 years Qualifications B.Tech/BCOM/ MCOM/ BSC-IT /MCA

Key Responsibilities: Provide technical support for desktops, laptops, printers, and other end-user devices. Manage and resolve user tickets through a ticketing tool within defined SLAs. Install, configure, and troubleshoot Windows operating systems (Windows 10/11) . Set up and troubleshoot Microsoft Outlook (email configuration, PST issues, mailbox setup). Perform hardware/software upgrades and routine maintenance. Support remote users through remote access tools. Maintain inventory of IT assets and document resolutions. Coordinate with vendors for hardware support when needed. Required Skills & Qualifications: Minimum 2 year of experience in desktop support or IT helpdesk. Proficient in using ticketing tools like ServiceNow, Zendesk, Freshdesk, or similar. Strong knowledge of Windows OS installation and configuration . Experience with Microsoft Outlook configuration and troubleshooting . Basic networking knowledge (LAN, DNS, IP configuration). Good communication and interpersonal skills. Ability to work independently and handle pressure situations.

Job Title: Service Desk Engineer Work Type: Permanent Location: DLF Downtown - Gurgaon It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. YOUR NEW ROLE We are looking for technical analysts who will be responsible for the operational technical support on phone, emails, chat function & via internal social media channels & in person. Development of the nominated service within Workplace, incorporating Strategy, Design, Run, Provisioning & Deployment, Transition & Change, Consumption, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management. Maintaining strong relationships with key stakeholders Manage day to day operations Produce management reports of the delivery as agreed Follow established operational governance WHAT YOU WILL BRING 3-6 years of experience delivering technical support and delivering service in an enterprise ITIL environment. Basic understanding of network technology Working knowledge of industry standard ticketing tools Experience in repairing/reinstalling MS office and basic troubleshooting knowledge of MS office products like word, excel, outlook etc. User Management through Microsoft Active Directory Experience in supporting & troubleshooting desktop, Laptops, Application & windows operating system related issue. Excellent written & verbal communication skills (must have) Tertiary qualification in a Technology discipline or related field A diverse and inclusive workplace works better for everyone: Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It s a huge part of what makes NAB such a special place to be. More focus on you: We re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities Join NAB India: This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities To know more about us please click here To know more about NAB Global Innovation Centres please click here We re on LinkedIn: NAB Innovation Centre India

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Note:Rotational Shift Note:Rotational OFF Location:Bangalore/Pune/hyderbad call harshitha@7848820045 call suman@7848820047 call anusha@7815982900 call ashwin@7848820043

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 8217267104/hema.v@dynpro.in Mandatory Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 2.8 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days - Immediate Joiners . Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Hema V hema.v@dynpro.in HR Talent Acquisition WhatsApp No:- +91- 8217267104 Dynpro India Pvt Ltd

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk .

Provide Tier I/II support to end users with exceptional customer service skills. Answer, evaluate and prioritize service requests via chat, email and in person for users. Provides regular and timely updates to customers. Perform move/add/change tasks for desktop/laptop hardware and software systems. Meet SLA requirements for problem resolution. Log and track issues in our service management tools. Build/deploy, patch and support end user desktops, laptops, mobile devices, and other related equipment. Maintain accurate inventory of computer hardware and software assets related to the service desk function. Maintain key performance metrics related to Tier I/II support functions. Manage vendor repair and returns of defective equipment as necessary. Learn eDiscovery applications to assist with support across the organization. Maintain best practices on security for supported applications. Keep manager and other team members informed of trends, delays or complications that arise during the normal course of work. Collaborate with other IT team members as needed. Participate in creation and maintenance of IT standards and procedures. Participate in on call shift rotations periodically (including evenings and weekends). Perform other related duties as assigned. KNOWLEDGE, SKILLS, AND behaviors Demonstrated ability to build, maintain and support workstation images. Demonstrated ability to work with vendors to procure, inventory, repair, and manage computing assets. Experience managing remote desktop, Citrix/VMware View/Cloud PC environments. Ability to effectively collaborate within an IT team with shared responsibilities. Working/practical knowledge of IP networking principles Working/practical knowledge of Active Directory, Exchange, and SharePoint Willing to be on-call for occasional night and/or weekend support. Prefer Microsoft certifications commensurate with position. ITIL V3 certification desired Experience with Service Now QUALIFICATIONS B.S. in Computer Science or a related field. 1+ years of previous service desk/end user support experience in a corporate environment. Hands-on experience servicing/troubleshooting desktops, laptops, printers, mobile devices, and other peripherals. Experience supporting Microsoft Office, Office 365 administration and other application software.

Job Title: SOC Manager Client Engagement (India) Reports to: Engagement Leader Engagement Model: Client-dedicated, 16x7 Role Overview As the SOC Manager for one of our client engagements, you will lead a dedicated team of analysts supporting a 16x7 Security Operations Centre. You will be responsible for overseeing day-to-day operations, ensuring SLA compliance, managing incident workflows, and serving as the primary operational contact for the SOC ticketing and resolution services. This role is critical to maintaining a high standard of security monitoring, response, and reporting tailored to client s environment and expectations. Key Responsibilities SOC Operations Management: Lead and coordinate a team of 3-5 analysts to ensure effective triage, investigation, and resolution of security incidents. Client Liaison: Act as the operational point of contact for the client, participating in governance calls, incident reviews, and reporting sessions. Incident Oversight: Ensure timely escalation, containment, and resolution of incidents in line with client s playbooks and escalation matrix. Process & Playbook Management: Maintain and enhance the client s SOPs, response playbooks, and shift handover protocols. Reporting & Metrics: Deliver daily, weekly and monthly operational reports, SLA dashboards, and executive summaries to client stakeholders as required. Team Development: Mentor SOC staff, conduct performance reviews, and support hiring and onboarding of new analysts. Required Skills & Qualifications 6 10 years of experience in cybersecurity operations, with at least 2 years in a SOC leadership role. Strong knowledge of SIEM (e.g., Microsoft Sentinel), service desk, (e.g., ServiceNow, Xurrent)SOAR, EDR, and threat intelligence platforms. Familiarity with MITRE ATT&CK, NIST CSF, and ISO 27001 frameworks. Proven experience managing client-facing engagements and delivering against SLAs. Excellent communication and stakeholder management skills. Bachelor s degree in Computer Science, Information Security, or a related field. Preferred Certifications CISSP, CISM, or GIAC certifications. ITIL Foundation (for service management alignment).

Hi We are Hiring! DESKTOP SUPPORT ENGINEER! Location: Kolkata , Dibrugarh, Jharsuguda & Pan India (for other locations ask us if the vacancy is in your city) How to apply Drop your CV: WhatsApp Share your CV: 6397556159 Mail us: [HIDDEN TEXT] JOB Description: Responsibilities Address user tickets regarding hardware, software and networking Like outlook configuration , os installation, Printer Support, Hardware & Network Support Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Requirements and skills Proven work experience as a Desktop Support Engineer,Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude. WhatsApp Share your CV: 6397556159 Mail us: [HIDDEN TEXT]

Role Overview: As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. You will also be tasked with managing unplanned interruptions to restore normal service operations efficiently, particularly for non-voice interactions like email, web, and chat. Key Responsibilities: - Solve routine problems primarily through precedent and referral to general guidelines - Interact within your own team and with your direct supervisor - Receive detailed to moderate level instructions on daily work tasks and detailed instruction on new assignments - Make decisions that impact your own work - Contribute as an individual team member with a predetermined, focused scope of work - May require working in rotational shifts Qualifications Required: - Graduation in any field - 1 to 3 years of relevant experience (Note: The additional details about Accenture have been omitted from the job description as per your request.),