3634 Service Desk Jobs - Page 3

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An instit...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. De...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. De...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our s...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they ut...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the syst...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client ...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the s...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the system...

Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues related to software products. Collaborate with internal teams to identify and implement solutions for customer requests and issues. Develop and maintain technical documentation and knowledge base articles. Analyze customer feedback and provide insights to improve product quality and user experience. Participate in training and development programs to enhance technical skills and knowledge. Job Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in providing technical support fo...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

Mandatory Skills ITIL and Infra Operation Mgmt Rates including mark up - 65K/M Work Location pls mention city and preferably office address as well Chennai, Wipro CDC 5 Rotation shift(Mor 6am-3.30pm/Noon (2pm-11.30pm)/Night9pm-6.30am)). CAB for night shift as per Wipro policy. Years of exp needed Relevant 4-5 in Operation Mgmt/ Incident Mgmt/Major Incident mgmt. (needed in this format; pls ensure NO client sensitive information is in it, as it would be advertised on various public job portals) Must have handled operations in a shift independently. Knowledge of IM/MIM/ITIL, Team handling and Vendor handling skill, customer handling skill. Sound knowledge of Incident management, ServiceNow, Mu...

About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per So...

Job Description Job Title - IT System & Security Engineer Experience Level: Fresher to 2years Work Location - Onsite, Mohali 5 days working (Mon to Fri). Education Qualifications : Graduate in Computer Science/ Information Security or related field The IT System & Security Engineer will assist in managing RChilli's IT infrastructure, ensuring security, reliability, and operational efficiency across systems and networks. This role is ideal for someone with foundational knowledge of system administration, IT security, and Linux operations, looking to grow into a well-rounded IT Security professional. Job Role & Responsibilities 1. Network & Infrastructure Support Assist in configuring and moni...

2- 8 years or more experience in help desk, voice customer service, and support involving hardware, software, and networks. Solve issues related to MS Office, O365, VPN, browsers, antivirus, and printers.

Roles & Specifications 1. Technical and system expertise (networking, active directory, DNS) 2. Customer support using telephone and computer skills 3. Excellent analytical skills and communication 4. Problem-solving and troubleshooting abilities 5. Time management 6. Teamwork and collaboration 7. Identify and diagnose issues and problems 8. Categorize and record reported queries and provide solutions 9. Support problem identification 10. Advise users on appropriate course of action 11. Monitor issues from start to resolution 12. Escalate, if needed, unresolved problems to a higher level of support 13. Excellent written verbal and presentation skills. Good-to-Have 1 Well organized with abili...

Graduate with min 1 years in international technical voice CTC-3 LPA to 7 LPA Rotational shifts Location-Pune Excellent communication skills Immediate joiner preferred For more info call n whatsapp HR Priti @9860151370 Required Candidate profile Must have min 1yr relevant exp. Must have service desk exp. Graduation(Mandatory) Excellent communication skills Immediate joiner Only Perks and benefits Both way cab Performance based incentives

Greetings we are looking for Technical Team leaders in Hyderabad *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Team Lead - International Technical Support Executive - (Voice) Job location -HYDERABAD Qualification *Overall 4+ years of experience *1 year + Team Leading Experience Salary - Upto 10Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :Tech Support Bengaluru" call or wats app for details. * Khushi 7869457739 * Honey 8871997083 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Simran H.R Team KVC CONSULTANTS LTD.

Role & responsibilities Mandatory 2 wheeler with decent mileage (Petrol allowance paid @5Rs per KM). Higher the mileage, more the savings they can make in monthly conveyance. Well Groomed (Trimmed Hair/Beard, Formals on weekdays, Shirt tugged in, Polished shoes) along with gentle expressions & Positive body language. Although one can rely on google maps, should know the main IT hub areas in blore (Ex-Whitefield/Marathahalli/Bellandur/Sarjapura/E-City etc). Needs to be flexible to travel across the city as per schedules that would be assigned. Min 2-3 schedules in a day across the week (MON-FRI). Needs to have good communication skills in English to confidently respond to one on one walkin qu...

Position: IT Service Desk International Voice Technical Support Work Mode: 100% Work from Office Shift: US Shift (Night Shift) Working Days: 5 days/week (Rotational offs) Experience Required: Minimum 6 months – 4 years in International Voice Support Key Skills Required: IT Service Desk experience Troubleshooting – OS, browsers, software, antivirus, printers MS Office 365 (Word, Excel, PowerPoint, Outlook) VPN and basic networking knowledge Basic knowledge of Active Directory, Azure AD (added advantage) Familiarity with ITSM tools (ServiceNow, Remedy) Remote desktop tools (Bomgar, Webex, SMS) Excellent verbal and written communication (mandatory) Roles & Responsibilities: Provide Level 1 remo...

Exp. in Service Desk ( or) IT support Strong expertise in Windows10 &11 troubleshooting, configuration. Vulnerability patching and software updates using patch management tools. Indepth knowledge of Microsoft365 services, including administration and troubleshooting.

Hi, Greetings from Savantis! We are hiring for one of our clients. Please go through the below details and let us know if you are interested in this opportunity. Client : MNC Position/Title : Service Desk Engineer Experience : 1+ Years Job Location : Hyderabad , Bangalore - WFO Shift: US shift only (Night Shift). JD: International Voice process which involves rotational offs and shifts covering Client and U.S. holidays with an entirely work from office environment. Hands-on work experience with the following: Windows Operating systems and Mac MS Office Suite: O365 office suite (2016, 2020) MS-Word, MS-Excel, MS-PowerPoint, and Outlook/Exchange Working knowledge of Windows Servers, Virtual de...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application....