4753 Service Desk Jobs - Page 3

Greetings from Personal Network!!! Top MNC Hiring International Voice Process (US Shift) Start Your Global Career Journey with a Leading MNC!!! Location : Bangalore Position : Technical Support Associate International semi - Voice Process : International Voice Tech. Support Shift : Night Shift ( US Time Zone) A reputed global brand is on the lookout for fluent English speakers to join their International Voice Support team. If you're eager to build your career with international exposure in a professional and fast-paced environment, this opportunity is for you! Key Responsibilities: Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing...

Hiring for Analyst Trainee- IT support Graduation year: 2024 and 2025 Three-year full-time degree: BCA and Bsc CTC: 2.7LPA Rotational Shift Contact Shakshi- 9810352146 Required Candidate profile Students who graduated in 2024 or 2025 with degree (BCA, BSc in Computer Science, IT, Mathematics, Physics, Chemistry, Statistics, Electronics, or allied streams) are only eligible. Perks and benefits Cab allowances

Roles and Responsibilities Manage day-to-day operations of the IT help desk, ensuring timely resolution of technical issues. Provide remote support to end-users through phone, email, or chat platforms. Troubleshoot hardware and software problems using various tools and techniques. Collaborate with other teams to resolve complex issues that require escalation. Maintain accurate records of customer interactions and issue resolutions. Desired Candidate Profile 2-3 years of experience in an IT help desk environment or similar role. Strong knowledge of Windows operating systems, Active Directory, DNS, DHCP, printer setup/troubleshooting.

Hiring for Analyst Trainee- IT support Graduation year: 2024 and 2025 Three-year full-time degree: BCA and Bsc CTC: 2.7LPA Rotational Shift Contact Diya-9990040566 Required Candidate profile Students who graduated in 2024 or 2025 with degree (BCA, BSc in Computer Science, IT, Mathematics, Physics, Chemistry, Statistics, Electronics, or allied streams) are only eligible. Perks and benefits Cab allowances

Hiring for Analyst Trainee- IT support Graduation year: 2024 and 2025 Three-year full-time degree: BCA and Bsc CTC: 2.7LPA Rotational Shift Contact Vanshita- 9910807579 Required Candidate profile Students who graduated in 2024 or 2025 with degree (BCA, BSc in Computer Science, IT, Mathematics, Physics, Chemistry, Statistics, Electronics, or allied streams) are only eligible. Perks and benefits Cab allowances

Hiring for Analyst Trainee- IT support Graduation year: 2024 and 2025 Three-year full-time degree: BCA, BSc. Graduation is compulsory No B.Tech students can aaply Contact Tanya-9311776253 Perks and benefits Cab allowances

Were Hiring! Desktop Support Engineer L2 (4-6 Years Experience)| Noida Location | Immediate Joiners only Role Overview: We are looking for an experienced Desktop Support Engineer (L2) who can work independently and provide advanced support across desktops, laptops, and end-user devices. The ideal candidate should have strong expertise in Windows environments, patch management, and day-to-day IT operations. Key Responsibilities: Provide L2 support for desktops, laptops, and user devices Troubleshoot, install, configure & upgrade Windows OS (10/11) Manage patch deployment, monitoring & validation (SCCM/Intune/WSUS) Resolve hardware, software, network & peripheral issues Handle user account man...

Hiring for Analyst Trainee- IT support Graduation year: 2024 and 2025 Three-year full-time degree: BCA, BSc. Graduation is compulsory No B.Tech students can aaply Contact shreya - 9311552529 Perks and benefits Cab allowances

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services ...

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Hi, Job Description: Work Location:Bangalore/Pune Skills: Service Desk/ Tech support process / Cloud Computing Process Excellent communication skills C1 equivalent proficiency Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries. Technical expertise: Knowledge of cloud computing and types of cloud computing Knowledge of Mail server settings IMAP , POP and SMTP Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME Experience in working on Active Directory Experience of Internet Protocols LDAP (Li...

Hello Career Seekers, Greetings from Shining Stars ITPL. We are hiring for Customer Service Inbound Voice Process for multiple locations. If you are looking for a stable and growth-oriented customer support career, this opportunity is for you. Locations: Noida / Hyderabad / Pune Process: Billing (B2C) / Tech Support Education: Undergraduate / Graduate English Requirement: Versant Level 6 / B2 Equivalent Experience & Salary Details (TCTC): Noida / Hyderabad – Billing (B2C) 6 to 11 months: 3.88 LPA 12 to 17 months: 4.40 LPA 18+ months: 4.90 LPA Noida / Hyderabad – Tech Support 6 to 11 months: 3.80 LPA 12 to 17 months: 4.30 LPA 18+ months: 4.80 LPA Pune – Billing (B2C) 6 to 11 months: 3.97 LPA ...

Hiring for CMM5 Level Org!!Install, configure and upgrade desktops, laptops, printers and peripherals.Deploy and troubleshoot OS (Windows) and common applications, apply patches and updates. Required Candidate profile Designation:Desktop Support Engineer Qualification:Graduate Location: Navi Mumbai Experience:1+ Years Contact:ankitapisal@peshr.com/9004076848