Hiring for service desk/Technical Support

Hi,

Job Description:

 Work Location:Bangalore/Pune

Skills:

Service Desk/ Tech support process / Cloud Computing Process
Excellent communication skills C1 equivalent proficiencyResponse, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.

Technical expertise:

Knowledge of cloud computing and types of cloud computing
Knowledge of Mail server settings IMAP , POP and SMTPKnowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARCKnowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAMEExperience in working on Active DirectoryExperience of Internet Protocols LDAP (Lightweight Directory Access Protocol )Experience if SSON (Single Sign On)Experience of API (Application-Programming Interface)Intermediate knowledge of Prevention of Spam, Phishing and MalwareIntermediate knowledge of T/S Small Forms (iOS, Android, Windows)Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for BusinessExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.Basic networking knowledge

Regards,Veera-9071318133