Network & Voice Operations Engineer Movate

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

You are invited to join our team as a Network & Voice Operations Engineer in Chennai. With 2 to 4 years of experience, you will play a crucial role in NOC operations, focusing on incident management, voice technologies, and messaging systems. As part of our 24/7 operational environment, your proactive approach and strong communication skills will be essential. Your responsibilities will include monitoring network operations round the clock, triaging incidents, conducting health checks, and collaborating with teams to resolve issues effectively. Additionally, you will be managing incidents using ITSM tools, ensuring SLA adherence, and following ITIL best practices. In the domain of voice operations, you will support VoIP systems, troubleshoot SIP, RTP, and SBC issues, analyze call flows, and maintain documentation for voice infrastructure. While experience in messaging support is preferred, it is not mandatory. Basic understanding of SMS/MMS flows and familiarity with SMSC, SMPP, and message routing will be advantageous. Key skills and competencies required for this role include hands-on experience in NOC or Network Operations, strong knowledge of VoIP technologies, incident management tools, and monitoring systems. Excellent communication skills, a willingness to work 24x7 shifts, including nights and weekends, are essential requirements. Having knowledge of SMS C, SMPP protocols, and SMS/MMS routing will be beneficial. Qualifications such as a Bachelors degree in Engineering, Computer Science, or related field, along with industry certifications like CCNA, CompTIA Network+, will be advantageous in this role. Join us in this exciting opportunity to make a difference in our network and voice operations.,

Posted 2 weeks ago

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VIP Support Engineer L2 Pes Hr Services

2.0 - 5.0 years

4 - 8 Lacs

Gurgaon, Haryana, India

Remote

Provide advanced technical support for end-user issues related to hardware, Windows OS, and Mac OS environments Troubleshoot problems with Outlook 365, messaging systems, and other business-critical applications Manage and resolve Active Directory (AD) related issues including user access, group policies, and account management Deliver prompt and effective support to VIP users, ensuring minimal downtime and high service quality Use diagnostic tools and remote troubleshooting techniques to resolve issues efficiently Focus on increasing First Call Resolution (FCR) through expert-level issue identification and resolution Maintain documentation of user issues, solutions, and procedures for knowledge sharing and consistency

Posted 1 month ago

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International Chat Support Executive Mobile Messaging Channels White Horse Manpower Consultancy

2.0 - 7.0 years

2 - 5 Lacs

Hyderabad

Work from Office

Provide customer support via live chat and mobile messaging for international clients. Resolve queries related to products, services, transactions, or technical issues with clarity and efficiency. Candidates with Chat only eligible Required Candidate profile Use quick judgment and available resources to solve customer problems. Maintain service quality, TAT, and CSAT metrics. Collaborate with backend teams for resolution on escalated cases. s.

Posted 3 months ago

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