8 Messaging Support Jobs

1 Role** L1 Service Desk Support associate 2 Required Technical Skill Set** Technical Support 3 Desired Experience Range** Minimum of 1 year exp in international call taking profile 4 Location of Requirement Bangalore Desired Competencies (Technical/Behavioral Competency) - Infrastructure technical support experience - Willingness to work in night shifts and weekends - Good functional knowledge of desktop/hardware/messaging/networks - Excellent communication skills Good-to-Have CompTIA A+, N+, ITIL Foundation certification Responsibility of / Expectations from the Role 1 Voice and chat support 2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging 3 Excellent Custome...

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity FICO is seeking a talented and versatile Content Specialist to join our team. In this role, you'll be instrumental in developing high-impact content that empowers our sales teams and excites our audiences. You'll not only create compelling standard sales assets but also provide crucial custom support for individual sales opportunities. Creative Services - Director What You'll Do: Develop Strategic & Engaging Content: Create compelling, differentiated content, including powerful stories ...

The Opportunity FICO is seeking a talented and versatile Content Specialist to join our team. In this role, you'll be instrumental in developing high-impact content that empowers our sales teams and excites our audiences. You'll not only create compelling standard sales assets but also provide crucial custom support for individual sales opportunities- Hiring Manager What You'll Contribute Develop Strategic & Engaging Content: Create compelling, differentiated content, including powerful stories and narratives, that clearly positions FICO's expertise and solutions, aligning with our corporate messaging and customer needs. Provide Expert Messaging Support: Act as a key resource for developing ...

As a Customer Contact Comms New Associate - Messaging at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customers" queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. You will be managing unplanned interruptions to restore normal service operations for non-voice interactions like email, web, and chat within SLAs. Key Responsibilities: - Support voice/email/messaging Customer contacts - Provide support for resolution of customer problems, issues, requests, and qu...

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity FICO is seeking a talented and versatile Content Specialist to join our team. In this role, you'll be instrumental in developing high-impact content that empowers our sales teams and excites our audiences. You'll not only create compelling standard sales assets but also provide crucial custom support for individual sales opportunities- Hiring Manager What You'll Contribute Develop Strategic & Engaging Content: Create compelling, differentiated content, including powerful stories and nar...

You are invited to join our team as a Network & Voice Operations Engineer in Chennai. With 2 to 4 years of experience, you will play a crucial role in NOC operations, focusing on incident management, voice technologies, and messaging systems. As part of our 24/7 operational environment, your proactive approach and strong communication skills will be essential. Your responsibilities will include monitoring network operations round the clock, triaging incidents, conducting health checks, and collaborating with teams to resolve issues effectively. Additionally, you will be managing incidents using ITSM tools, ensuring SLA adherence, and following ITIL best practices. In the domain of voice oper...

Provide advanced technical support for end-user issues related to hardware, Windows OS, and Mac OS environments Troubleshoot problems with Outlook 365, messaging systems, and other business-critical applications Manage and resolve Active Directory (AD) related issues including user access, group policies, and account management Deliver prompt and effective support to VIP users, ensuring minimal downtime and high service quality Use diagnostic tools and remote troubleshooting techniques to resolve issues efficiently Focus on increasing First Call Resolution (FCR) through expert-level issue identification and resolution Maintain documentation of user issues, solutions, and procedures for knowl...

Provide customer support via live chat and mobile messaging for international clients. Resolve queries related to products, services, transactions, or technical issues with clarity and efficiency. Candidates with Chat only eligible Required Candidate profile Use quick judgment and available resources to solve customer problems. Maintain service quality, TAT, and CSAT metrics. Collaborate with backend teams for resolution on escalated cases. s.