16325 Incident Management Jobs - Page 34

Experience of 2 to 4 years in L2 Production Support / Maintenance of Software Applications adhering to SLAs in any industry (Fintech preferred). Bachelors degree in Computer Science or equivalent. Ability to understand Product Functionality and provide resolutions or workarounds. Working experience with Agile Scrum/Kanban environment Experience in writing queries in RDBMS ( SQL Server, MySQL etc databases) Experience with Operations in Amazon Web Services or similar cloud providers Experience with API frameworks / Swagger / Postman Knowledge with Containers and Kubernetes Experience working with monitoring and observability tools ( Splunk / CloudWatch / ELK / DataDog / Dynatrace / Grafana ) ...

Role Overview: At R3, our vision is to create a world where value moves freely, and business is conducted safely. As part of the Support team within the wider Professional Services Team, you will play a crucial role in supporting the Corda platform and operational support of the R3 network. Your responsibilities will involve investigating and resolving complex technical issues faced by customers, ensuring continuous service improvement, and providing exceptional customer service. Key Responsibilities: - Serve as the primary point of contact for technical issues related to R3 products and services - Research, resolve, and respond to complex customer issues across the product line - Operate da...

Role Overview: You are applying for the Apprentice Role for Technology hiring 2025 2026 at Deutsche Bank. As an apprentice, you will be part of a year-long programme that aims to provide you with exposure to various projects, professional training, and mentorship to develop your skills and kickstart your career in technology. You will work in a collaborative team environment and have the opportunity to contribute to innovative solutions that drive business growth. Key Responsibilities: - Recruit highly intelligent graduates with strong problem-solving skills and a good grasp of software engineering concepts. - Develop and deliver engineering solutions to support the bank's global customers. ...

Zycus is seeking a DevOps Manager who combines strong technical expertise with leadership abilities to scale our DevOps practices and infrastructure. You will lead a team of engineers focused on automation, system scalability, security, and CI/CD delivery while actively exploring AI-based innovations (AIOps, LLMs) to drive predictive monitoring, auto-remediation, and intelligent alerting Key Responsibilities : DevOps & Cloud Infrastructure Design, implement, and manage secure, scalable infrastructure across AWS/Azure/GCP. Drive cost optimization, performance tuning, and disaster recovery strategies. Lead adoption of best practices across high-availability and fault-tolerant systems. Containe...

Visa Risk Services in the India and South Asia (INSA) cluster partners with internal and external stakeholders to champion security and maintain the integrity of the digital payments ecosystem. The team, reporting to Visa s Regional Risk Officer, is responsible for strategic risk management, credit settlement risk, brand protection, supervisory risk, fraud management, and data security across INSA markets. The Supervisory Risk Director, reporting to the Head of Risk Services (INSA) in Mumbai and working closely with the Asia Pacific Supervisory Risk Lead, serves as the main contact for Visa s supervisory engagement with regulatory bodies (eg, RBI, Bangladesh Bank, Central Bank of Sri Lanka)....

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr s unified platform provides powerful solutions for every customer-facing team spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises a...

We at Innovaccer are looking for a Site Reliability Engineer-I to build the most amazing product experience. you'll get to work with other engineers to build delightful feature experiences to understand and solve our customer s pain points A Day in the Life Take ownership of SRE pillars: Deployment, Reliability, Scalability, Service Availability (SLA/SLO/SLI), Performance, and Cost. Lead production rollouts of new releases and emergency patches using CI/CD pipelines while continuously improving deployment processes. Establish robust production promotion and change management processes with quality gates across Dev/QA teams. Roll out a complete observability stack across systems to proactivel...

Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product support for IoT projects. Duties & Responsibilities: Investigate the issue and Provide Resolution (where is the issue device / connectivity / platform / application layer) Application & Platform Performance Monitoring Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools Recreate and verify complex performance and environmental issues with full access to the production environment To identify, troubleshoot and solve incident...

Key ResponsibilitiesCoordinate with business and IT process owners to initiate, scope, plan, and conduct periodic controls assessments to identify areas of risk by evaluating the design and operating effectiveness of Information Technology General Controls (ITGC) over applications, operating systems, and databases as we'll as the network infrastructure including cybersecurity controlsPlanning, testing, documentation and reportingCommunicate issues to process owners, ensuring their understanding of associated risks and the actions needed to remediate those risksPrepare reports based on the adequacy and effectiveness of controls evaluated/testedTrack and Monitors open issues and conducts follo...

The SQL Azure DBA (L2) is responsible for operational management, performance tuning, and security of Azure SQL Databases, Managed Instances, and Elastic Pools within a managed service environment. The role focuses on ensuring availability, compliance, and SLA adherence through proactive monitoring, automation, and incident resolution. This is a hands-on operational role supporting multiple Azure SQL workloads under managed service contracts. Key Responsibilities Azure SQL Administration Perform daily health checks, backup verification, and performance monitoring for Azure SQL Databases, Elastic Pools, and Managed Instances. Manage user access, roles, and authentication via Entra ID / Azure ...

Role Purpose We are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow and fluent in French. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design, implementation, and optimization of ServiceNow solutions to support our telecom service offerings. The mission of Senior Business Analyst is to: Requirement Elicitation and Analysis: Collaborate with stakeholders to gather and analyze business requirements Elicit, document, and analyze business requirements, processes, and workflows. Tr...

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. This role offers an exciting opportunity to provide technical support for GBT Group s Travel Counselor Servicing applications, as part of the Global Technology & Application Support (GTAS) team. You will join a diverse, collaborative team committed to ensuring application stability and outstanding technology support. This is a 24x7 support role with monthly rotational shifts. As the position supports global clients, strong Eng...

Driven by transformative digital technologies and trends, we are RIB and we ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the worlds leading end-to-end lifecycle solutions that empower our industry to build better. With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate clo...

Role Proficiency: Effectively lead a medium size unit / shift / sub-team / customer engagement within a larger Shared Services team; delivering cyber security monitoring and triage activities for our global customers. Assist SOC Manager (B3/C1) in larger responsibilities. This role is in the management stream and envisages growth in management rather than the technology space. Outcomes: Effectively Lead a medium size SOC team (unit / shift / sub-team / medium size customer engagement) Responsible for delivery of SOC services by the team as per SLA. Responsible for performance of activities by the team defined by the manager from a contractual and regulatory perspective. Responsible for the q...

We are hiring a skilled Windows Administrator (L2) to join our IT infrastructure team in Fort, Mumbai . This role requires strong technical expertise in managing Windows Servers, Hyper-V clusters, IIS troubleshooting, server provisioning, and patch management. The ideal candidate should have hands-on experience in day-to-day server operations, incident resolution, and proactive system monitoring. Key Responsibilities:- Perform proactive monitoring of Windows servers using internal BSE tools. Track and manage CPU & memory utilization, Windows resources, event logs, and critical services. Provide L2 support for incidents owning them till resolution. Coordinate with hardware/software vendors an...

We are looking for a dedicated Application Support Engineer to join our growing team in Belapur, Navi Mumbai . The ideal candidate will have strong analytical skills, a good understanding of SQL and Linux , and the ability to support business-critical applications in a fast-paced environment. This role offers an exciting opportunity to work in IT application support for banking and financial clients, ensuring high system uptime and smooth operations. Key Responsibilities:- As an Application Support Engineer, you will: Monitor, troubleshoot, and support enterprise applications. Perform root cause analysis and resolve technical issues efficiently. Execute SQL queries to validate data and perfo...

We are hiring an experienced Production Support Engineer for Kothrud (Pune) and Belapur (Navi Mumbai) office. This role requires strong technical expertise in Unix/Linux, Shell scripting, Oracle SQL, and Weblogic Application Server. Candidates with 3+ years of experience and a background in IT production support are encouraged to apply. Key Responsibilities:- Provide day-to-day production support for applications and systems. Monitor, troubleshoot, and resolve technical issues in Unix/Linux environments. Develop and optimize Unix Shell scripts for automation and process improvements. Work with Oracle SQL to query, analyze, and manage data for issue resolution. Support and manage Oracle Weblo...

Job Description: Mandatory skills: - Azure Bot Service and Bot Framework SDK: Proficiency in developing bots using Azure Bot Service and Bot Framework SDK (Python & NodeJS). - Azure Open AI LLM GenAI: Knowledge of Open AI LLMs(e. g. , Azure OpenAI, GPT-4o) for advanced summary generation. - Azure AI Cognitive Speech Service: Expertise in using Azure Speech Service for real-time speech-to-text transcription, including continuous recognition and speaker diarization. - Microsoft Graph API: Experience with Graph API for Teams meeting management. - Python Programming: Strong Python skills for scripting bot logic, processing transcripts, and integrating with Azure APIs (e. g. , REST calls, SDKs li...

Job Description: Mandatory skills: - Azure Bot Service and Bot Framework SDK: Proficiency in developing bots using Azure Bot Service and Bot Framework SDK (Python & NodeJS). - Azure Open AI LLM GenAI: Knowledge of Open AI LLMs(e. g. , Azure OpenAI, GPT-4o) for advanced summary generation. - Azure AI Cognitive Speech Service: Expertise in using Azure Speech Service for real-time speech-to-text transcription, including continuous recognition and speaker diarization. - Microsoft Graph API: Experience with Graph API for Teams meeting management. - Python Programming: Strong Python skills for scripting bot logic, processing transcripts, and integrating with Azure APIs (e. g. , REST calls, SDKs li...

Join a team dedicated to delivering exceptional service and regulatory compliance in consumer banking operations. Advance your career by handling complex account closing requests and supporting key business objectives. Work in a fast-paced environment where accuracy and customer satisfaction are top priorities. Collaborate with professionals across multiple business lines and locations. Contribute to a culture of integrity, vigilance, and continuous improvement. Job Summary As an Account Specialist II in the Account Closing team within Regulatory Event & Compliance Operations, you research and resolve account closing requests. You perform timely maintece and closure of accounts, ensuring all...

What you'll do We are seeking a highly skilled and motivated Information Security Executive to join our team. The ideal candidate will have in-depth knowledge of ISO 27001, ISO 27701, ISO 27002, ISO 27005, GDPR 2016, and DPDP Act 2023. This role involves preparing and maintaining security policies, processes, and procedures, conducting internal audits, and leading monthly review meetings to ensure our organization remains compliant and secure. - Key Responsibilities Develop and Maintain Security Policies and Procedures: Create, update, and enforce information security policies, processes, and procedures in line with ISO 27001, ISO 27701, ISO 27002, and ISO 27005 standards. Ensure compliance ...

As an Axway B2Bi Developer, you will: Provide L2/L3 support for Axway B2Bi including ticket resolution and incident management. Configure and support TSIM (TradeSync Integration Manager) for multiple clients. Work on EDI standards (ANSI X12, EDIFACT) for map development. Handle protocol configurations such as OFTP2, AS2, SFTP, HTTP/HTTPS. Develop and update B2B flows and database maps based on partner specifications. Monitor production systems and ensure smooth operations with minimal downtime. Collaborate with cross-functional teams to ensure successful B2B integration. Must-Have Skills:- Strong experience in Axway B2Bi and Axway Mapping Services. Expertise in EDI transaction sets (850, 855...

. Handle inbound calls and manage IT service requests and incidents efficiently . Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc. . Provide support for client environments including AVDI, Citrix, and Windows-based systems . Perform basic Windows OS and network connectivity troubleshooting . Update and maintain Knowledge Base (KB) articles . Ensure shift adherence and active participation in shift handovers and team huddles . Collaborate with cross-functional teams for issue resolution . Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces . Maintain high levels of customer satisfaction through professional communication a...

1) Member will be responsible for the development, implementation, and support of Site Reliability Engineering (SRE) solutions for applications supported by the Compliance IT organization. 2) Intermediate knowledge and experience working in an application development and/or technology operations organization. 3) Perform production support role and partner with the SRE Delivery team in incident management and problem management. Must-have 4+ years of hands-on experience in a variety of SRE languages and tools (Dynatrace Managed, PagerDuty, ServiceNow, Confluence, Jira, Microsoft Office Suite) Ability to document and escalate manual repeatable support tasks to facilitate 360-degree monitoring ...

Provide L3 production support for Java-based enterprise applications. Analyze and resolve complex technical issues escalated from L2 teams within defined SLAs. Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes. Develop, test, and deploy code fixes, enhancements, or configuration changes as required. Monitor system performance, logs, and alerts to proactively identify and resolve potential issues. Collaborate with development, QA, and infrastructure teams to ensure smooth releases and environment stability. Participate in incident management, change management, and problem management processes. Create and maintain knowledge base articles, technical docume...