11785 Incident Management Jobs - Page 34

Skill required: Next Generation Customer Operations - Incident Management Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 c...

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. ...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and tr...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our s...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP for Utilities Energy Data Management Device Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities1 Design, build and configure applications to meet business process and application requirements related to device management and exception module 2 Resolving the tickets based on the agreed TAT in contract 3 Resolving user issue and support them on daily operational tasks 4 Perform the enhancement and changes 5 Prop...

About The Role Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Network Infrastructures Good to have skills : Incident ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network Infrastructures Engineer, you will provide con...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP MM Materials Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-so...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solvi...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM) Minimum 5 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Key Responsibilities:- 1.Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets. 2.Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our clie...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Monitoring & Tools Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving a...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availa...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availa...

Demonstrate ownership of the discovery process for each assigned engagement, ensuring critical knowledge transfer to successfully close hiring demand. Innovate unique sourcing strategies, utilizing an optimal combination of job boards, databases, and response management. Setup benchmarks, metrics and have a mindset while focusing on continuous improvements. Experience in research, pipeline generation and Data Management Find relevant information organizing large data sets with a goal of generating high volumes, high quality pipeline of leads to be properly stored in our staffing systems. Ensure regular communication with client teams to track submitted applicant progress. Take ownership of p...

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager t...

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required...

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Envision, design, and build the Software infrastructure that keeps the solutions running. Challenge ideas, identify problems and create efficient solutions. Develop flexible, maintainable, and scalable application components. Collaborate with development peers and lead the way staying up to date with tools and technology trends Required education Bachelor's Degree Preferred education Master's Degree Required technical ...

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager t...

Working with project teams to advise clients on enterprise-wide data integrations Creating ways to better assess analytics, better supporting business decision making Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution. Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation. Gain knowledge across multiple platforms, processes, or architectures. Required education Bachelor's Degree Preferred education Ma...

* Responsible for implementation partner to see project on track along with providing required reports to management and client * Handle the project as well as BAU operations while ensuring high level of systems security compliance * Coordinate with and act as an authority to resolve incidents by working with other information security specialists to correlate threat assessment data. * Analyse data, such as logs or packets captures, from various sources within the enterprise and draw conclusions regarding past and future security incidents. * Ready to support for 24/7 environment. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional exp...

Mercer is seeking candidates to join our Knowledge Management team based in the Gurgaon office. This is a hybrid role that requires working in the office at least three days a week. Senior Manager Knowledge Management (Grade E) Shift timing: 5:30 PM 2:30 AM IST What can you expect? As a Knowledge Specialist on Mercer's Knowledge Management Team aligned to Health (MMB) practice, your role is to drive the knowledge management (KM) activation plans to deliver modern, seamless work experience. You curate Mercers cutting-edge intellectual capital for Health (MMB) practice, and support the advisory solutions, products and programs for the business, including efforts in areas such as thought leader...

Your Role Lead and coordinate IT operational incident management across global teams in a large enterprise environment. Apply ITIL service management principles to ensure structured and efficient incident resolution. Utilize knowledge of IT infrastructureLAN, WAN, firewalls, servers, cloud platformsfor root cause analysis. Use Power BI and analytical skills to monitor, report, and improve incident handling processes. Demonstrate strong leadership and decision-making during high-impact incidents to restore services swiftly. Your Profile Minimum of 10+ years of experience in IT Operational Incident Management within large international organizations. Proven expertise in coordinating and resolv...

About The Role The Quality Engineer is a member of the Quality department. Primary Skill Functional expert for Change Management process. Knowledge of CAPA ,NC and Investigations along with change control process Resolve issues on SmartSolve for Change and Documentation Modules. Liaise with Master Data Team on resolving issues in SAP for the ECO notifications. Maintain procedures for Document Control and Change Control processes. Maintain Change Management process as per procedure. Review approvals and implement updates in a timely manner to support the various business units. Secondary Skill Strong computer literacy skills in Microsoft Office, drawing package (e.g. CAD) and an ERP (preferab...

About the job SAP QM Consultant Experience of 3-5 years in IT applications. Should have hands on experience in managing QM module independently in any industry and work with customer business teams and project teams effectively. Possessing domain knowledge on the QM processes will be an added advantage. Should be familiar with IDOC processing. Should be a good team player, flexible and deadline oriented Experience in working in Support team with complaint process Technical IT-background; experience in JavaScript will be an advantage Know-how on ITIL service management processes will be an advantage Should be comfortable with Training/WBT content creation Support Responsibilities : Request ha...

Do Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources Ensure that proactive measures to improve the performance of ...