2625 Incident Management Jobs - Page 34

We are looking to hire a Security Analyst to join our team in Mumbai. The candidate will be a part of the Security Operations team and would be responsible for a 24*7 role in monitoring security tools for potential malicious behaviors and providing incident response and escalation to the incident response team. An ideal candidate will have to work from office and will have the following role and responsibilities: The responsibilities include but are not limited to: Use SIEM technologies and other native tools to perform the monitoring of security events on a 24x7 basis. Perform analysis on logs produced by network devices utilized within the infrastructure such as firewalls, content filtering, syslog from various sources/devices, assorted Intrusion Detection capabilities, substantiating vulnerability scanner results, directory services, DHCP logs, Secure Email Gateway logs, and approved applications. Use the SIEM to monitor the network and perform analysis, while integrating the results and information needed to proactively protect the enterprise. This includes developing customized signatures, enterprise content filtering, or firewall ACL change recommendations. Provide security events analysis and support to include identifying potential threat, anomalies, and infections, documenting findings, providing recommendations within the incident management system, performing triage of incoming security events, performing preliminary and secondary analysis of those events, and validating the events Manage inbound requests via the ticketing system (Service Now), as well as via telephone calls, and provide security notifications via three methods: logging incident tickets, sending emails, placing telephone calls. Provide cybersecurity root-cause analysis in support of any tickets for which it fails to meet the Acceptable Quality Levels (AQLs) specified in the PRS. This root-cause analysis will include documenting recommendations for corrective action. Requirements: Minimum 3 years of experience in Cyber Security. Bachelor of Science (Masters preferred) in Computer Science, Systems Engineering, Cybersecurity, Information Technology or related area. Working level knowledge of policies, procedures, and protocols of a government Security Operations Center. Experience using numerous security tools and technologies to include some of the following and/or closely comparable security technologies: McAfee Nitro SIEM, McAfee IDS/IPS, Imperva web application firewalls, McAfee Enterprise Antivirus, BlueCoat, Symantec DLP, Mandiant/Fireeye, Guardian MDB Protect, Cisco firewalls, QualysGuard, AppScan. Preferred Certifications: Comptia Security+ Certified Ethical Hacker (CEH) About Kroll In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity - not just answers - in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you ll contribute to a supportive and collaborative work environment that empowers you to excel. Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, MA, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally and encourage our people to do the same. Kroll is committed to equal opportunity and diversity, and recruits people based on merit. In order to be considered for a position, you must formally apply via careers. kroll. com #LI-AT1 #LI-Hybrid

Job : Cisco L1 Jobs in Kolkata (J49114)- Job in Kolkata Cisco L1 (Job Code : J49114) Job Summary BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM Key Skills: Company Description Our mission is to provide innovative IT enabled solutions that empower businesses to achieve their goals with maximum efficiency and effectiveness. We are committed to delivering high-quality products and services that enable our clients to stay ahead of the competition and succeed in the digital age. We strive to achieve this mission by: Collaborating closely with our clients to understand their unique needs and challenges. Leveraging the latest technologies and best practices to develop innovative solutions. Continuously refining our processes and methodologies to ensure maximum efficiency and effectiveness Attracting and retaining top talent who share our passion for excellence and customer satisfaction. Vision Our vision is to be a leading provider of IT-enabled solutions that transform the way businesses operate and grow. We envision a world where businesses can leverage technology to achieve unprecedented levels of success, and we are committed to helping make that vision a reality. To achieve this vision, we are focused on: Building deep expertise in key industries and verticals, including fibergrid, smart cities, data digitization, healthcare, finance, retail, and many more. Developing cutting-edge products and services that solve real-world business problems. Growing our global footprint to reach new customers and markets. Creating a culture of innovation and collaboration that attracts and retains the best talent. vision Core Values we are committed to upholding our core values in all aspects of our business operations. Our core values define who we are as a company and guide our decisions and actions. Job Description The 1 Network Engineer is responsible for providing support for networking equipment (Router, switches. . . ) and infrastructure, troubleshooting network issues, and assisting in the configuration and maintenance of network devices. The position involves monitoring network performance, responding to incidents, and escalating more complex issues to senior network engineers. Key Responsibilities: Network Troubleshooting: Identify and resolve basic network-related issues (e. g. , connectivity, routing, and switching problems) using networking tools and devices. Configuration and Maintenance: Assist in the setup, configuration, and ongoing maintenance of routers, switches, firewalls, and other network equipment. Monitor Network Performance: Continuously monitor network systems for performance issues or outages, and use network management tools (e. g. , nms, ems, gis, Dash board. . ) to detect and resolve problems. Incident Management: Respond to network incidents, provide initial troubleshooting steps, and escalate unresolved issues to higher-level engineers. Support for Network Upgrades: Assist in network upgrades and configuration changes under the guidance of more senior engineers. Documentation: Maintain accurate records of network configurations, changes, troubleshooting steps, and resolutions. Document standard operating procedures (SOPs) and network topologies. Collaboration: Work closely with internal teams (e. g. , IT support, security teams) to ensure seamless network operations. Customer Support: Provide customer support regarding network connectivity issues or service requests, ensuring customer satisfaction and timely resolution. Security and Compliance: Assist in ensuring network security protocols are followed and compliance standards are maintained.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: The role requires active participation and contribution in Incident investigation, service recovery management in crisis calls and communication with various stakeholders System monitoring and responding to any system alerts. Follow escalation procedures for critical incidents. Represent as service recovery manager to engage and drive different parties in solving the incident. Report to stakeholders on service impact and recovery plan. And participate in post incident review. Develop knowledge base on exception handling , system runbook etc. to shorten resolution time in incident management and service recovery. Producing DevOps and Service Management metrics and reports Actively engage in continuous improvement objectives defined by the IT Service Management managers. Reviewing changes and participation in Internal Change Reviews. Take ownership of assigned tasks and execute them as per agreed timelines and with minimal supervision. Requirements To be successful in this role, you should meet the following requirements: Sound knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem Management and Change/Release Management. Experience with ALM tooling such as App Dynamics and Splunk. A proven track-record of developing and delivering service improvements. Proven and extensive experience of service management application production support with knowledge of service recovery, incident and problem management Experience using service management, service monitoring, knowledge management, communication and workflow tools e. g. Jira Service Desk. A flexible committed approach, a willingness to work outside of core hours. Domain knowledge of IWPB products and journeys is desirable but not essential. Strong communication and interpersonal skills

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Manage numerous applications and services to support the Group MI Sub Value Stream. Be responsible for delivering the book of work for both internal and external stakeholders. Manage junior developers including ongoing growth and development. Manage production and ensure the applications operate within our SLA. Recruit and upskill new team members. Design and develop new technical solutions to deliver our future state architecture. Be responsible for maintaining compliance and controls standards. Become technical SME for a particular application/business outcome. Requirements To be successful in this role, you should meet the following requirements: Good understanding of Production support activities and incident management. Good understanding of Production change management process and related activities. Strong technical knowledge of Big Data Hadoop and Linux operating system. Ability to write scripts in Linux or python to support business requirements or IT Initiatives. Good understanding of scheduling tool Control M should be able to create or update jobs. Good understanding of CICD implementation and DevOps concepts. Ability to do develop and maintain CICD pipeline as per the latest standard. Good understanding of Observability tools like Splunk, ability to develop and maintain effective monitoring dashboards. Strong analytical and problem-solving skills. High level requirement Analysis, Estimation Scheduling for business change requests. Contribute in Non Functional requirement Performance testing, Security testing etc. Should be Self-motivated, take ownership and be flexible with project demands. Good in review of technical design/code/test plan and test results. Strong communication and interpersonal skills should be able to communicate effectively with business and other teams. Ability to drive POCs, MVPs and IT initiatives towards improving existing system. High level of integrity and ethical conduct. Detail oriented with the ability to manage multiple priorities. Ability to work independently and exercise sound judgement. Technical Skills : Pentaho, PYTHON, PYSPARK, SQL, Hadoop, GITHUB, SPLUNK, Control-M, LINUX, BASH. Other Soft Skills : Excellent written and spoken communication skills. Excellent customer engagement skills including requirements gathering. Good documentation skills. Working across various cultures and geographies. Able to work independently, under least supervision.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: You will work as production support SME and OICS engineer within Fusion Integration POD Work closely with product owners to plan and deliver small/medium business CRs and book of work Support existing inbound and outbound integrations and lead new integrations with design/build You will be part of an agile team, to deliver complex integration and propose technical solutions Ensure the use of PLSQL, SQL, API s, Oracle Cloud Infrastructure to meet requirements Ensure and meet IT controls, ITSM controls, governance controls Continuously improve application performance, stability, support Requirements To be successful in this role, you should meet the following requirements: Minimum work experience: 10+ years Production support experience with incident management and change management Experience with Oracle Integration Cloud (OIC, Oracle Cloud) [Preferred but not mandatory] Good understanding of Oracle Fusion or any other ERP s technical and functional business process flow [Preferred] Ability to lead, manage and track technical tasks, production issues independently Self-motivated and self-sufficient to work independently without much supervision Project demands flexibility for production support and weekend activities with periodic shifts and/or oncall support Experience across scheduling tool, scripting, ETL, database and transmission technologies BTech/MTech (STEM stream preferred)

Job description: Job Title: Tech Lead Trading Risk & Compliance Systems Department: Technology Services / Market Surveillance Reports To: Head of Regulatory & Digital Experience We are seeking a highly capable and proactive Senior Technical Lead Market Surveillance to drive the successful integration, onboarding, and ongoing operational support of our market surveillance platform. This role is essential in ensuring seamless collaboration with exchanges and trading venues, coordinating data integrations, and managing the performance and change lifecycle of the surveillance solution. You will be the technical focal point between internal teams, the platform vendor, and external counterparties to ensure the platform operates reliably and meets evolving business and regulatory needs. Key Responsibilities: Platform Integration & Exchange Onboarding: Lead technical efforts to integrate new exchanges, venues, and data sources into the surveillance platform, coordinating across vendor, internal infrastructure, and external exchange teams. Facilitate onboarding of new data feeds (e.g., order, trade, drop copy, market data) including format validation, protocol mapping (e.g., FIX), normalization, and certification. Manage and support testing cycles with exchanges and venues, including coordination of system integration testing (SIT), user acceptance testing (UAT), and issue triage. Vendor Coordination & Change Management: Act as the primary technical point of contact with the market surveillance provider, ensuring the vendor delivers against SLAs and functional requirements. Oversee release coordination, environment management (e.g., test, UAT, prod), and feature deployments in partnership with the vendor and internal teams. Drive change request processes, track enhancement requests, and validate rule and configuration changes prior to production deployment. Ensure the SaaS platform continues to meet operational, regulatory, and security expectations. Operational Oversight: Monitor platform availability, data completeness, and alert performance to ensure continuous surveillance coverage. Support incident triage and resolution in collaboration with the SaaS vendor, DevOps, and compliance stakeholders. Establish and maintain dashboards, operational runbooks, and incident response protocols. Drive regular vendor review sessions to review KPIs, issues, and platform roadmap alignment. Cross-Functional Leadership: Partner with Compliance, Surveillance Operations, Legal, and IT Security to ensure surveillance capabilities align with regulatory mandates and internal controls. Represent technical interests in vendor governance meetings, regulatory audits, and internal control assessments. Translate compliance requirements into actionable technical tasks and track their delivery with vendor and internal teams. Required Qualifications: Bachelors degree in computer science, Information Systems, Engineering, or related field. 8+ years of experience in financial services technology, including 3+ years in a technical leadership or systems integration role. Strong understanding of market structure, trade lifecycle, and regulatory surveillance needs across asset classes. Proven experience working with third-party SaaS or managed surveillance platforms and external data providers (e.g., exchanges, brokers). Familiarity with integration protocols such as FIX, SFTP, REST APIs, and data transformation/validation processes. Excellent organizational, communication, and stakeholder management skills. Preferred Skills: Exposure to major market surveillance platforms (e.g., Nasdaq SMARTS, Eventus Validus, Scila, ACA, etc.). Familiarity with regulatory frameworks such as CAT, MAR, MiFID II, and SEC Rule 15c3-5. Experience managing vendor relationships in a regulated environment. Working knowledge of monitoring and observability tools, and cloud/SaaS operations. Note: Must be willing to travel to Dubai.

SUMMARY Application Designer - ServiceNow IT Service Management Location: Onsite in Bangalore Experience: 4+ Years Notice Period: Immediate We are seeking an Application Designer to join our team and contribute to defining requirements and designing applications to meet business process and application needs. As an Application Designer, you will play a key role in collaborating with teams to develop innovative solutions and participate in critical project decisions. Roles & Responsibilities: Act as a Subject Matter Expert (SME) Collaborate and oversee the team for effective performance Assume accountability for team decisions Engage with multiple teams and contribute to pivotal decisions Offer problem-solving solutions for the immediate team and across multiple teams Lead the design and development of applications Conduct regular team meetings to monitor project progress Stay abreast of industry trends and best practices Professional & Technical Skills: Proficiency in ServiceNow IT Service Management Strong understanding of ITIL framework Experience in designing and implementing ITSM solutions Knowledge of IT service delivery processes Hands-on experience in application design and development Additional Information: The candidate should possess a minimum of 3 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required

Note: This is a Problem Management position that requires hands-on experience in Problem Management, RCA management, and KEDP (known error database). Job Description: Role: Problem Management Administrator Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: 24 x7 Flexible Rotational hours (Including Night Shift) Position Overview: We are seeking a detail-oriented and proactive Problem Manager to join our IT department. The Problem Manager will be responsible for managing the Problem Management process, identifying root causes of incidents and recurring issues, and implementing preventive measures to minimize their impact on business operations. This role requires strong analytical skills, technical expertise, and the ability to collaborate effectively with cross-functional teams. Also support on Service Level Management practice. Key Responsibilities: Lead the Problem Management process, including identification, analysis, investigation, and resolution of root causes for incidents and recurring issues. Collaborate closely with Incident Managers, Service Desk teams, and other IT stakeholders to prioritize and resolve problems impacting service delivery and operational efficiency. Conduct root cause analysis (RCA) sessions to identify underlying causes of problems, document findings, and develop corrective and preventive actions (CAPAs). Manage problem records in the IT service management (ITSM) system, ensuring accurate documentation, categorization, prioritization, and timely resolution of problems. Implement and maintain problem management strategies, policies, and procedures aligned with ITIL best practices to drive continuous improvement and minimize the impact of incidents on business operations. Develop and analyze problem management metrics, KPIs, and reports to measure performance, identify trends, and track the effectiveness of problem management activities. Coordinate with Change Management, Release Management, and Configuration Management teams to ensure alignment and integration of problem management activities with other IT service management processes. Participate in major incident reviews, service reviews, and post-implementation reviews to identify lessons learned and implement improvements in problem management processes and procedures. Provide guidance and support to junior problem management staff, fostering a culture of continuous improvement and knowledge sharing within the team. Stay current with industry trends, best practices, and technologies related to problem management and IT service management. Requirements: Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience). Proven experience (4-5 years) in problem management or incident management roles within a corporate IT environment, with a strong understanding of IT service management principles and methodologies. Technical proficiency in conducting root cause analysis (RCA) and problem resolution across IT infrastructure, applications, and services. Experience with IT service management tools (e.g., ServiceNow, BMC Remedy) and familiarity with ITIL framework. Strong analytical and problem-solving skills, with the ability to effectively prioritize and manage multiple problems and projects simultaneously. Excellent communication and interpersonal skills, with the ability to collaborate effectively at all organizational levels. ITIL Foundation certification or higher-level ITIL certifications preferred. Experience in managing problem management processes in a complex organizational environment.

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. We are seeking a dedicated Platinum Support Manager (PSM) to backfill a current vacancy. This role is integral to delivering a premium technical support experience for our customers who have opted for Platinum Support—an enhanced service offering with a 12% uplift on the subscription value. The PSM will manage a portfolio of 14 customers, representing an Annual Recurring Revenue (ARR) of $13.4 million. Role Summary The PSM serves as a trusted technical advisor and liaison, ensuring a seamless support experience by bridging communication between Support, Engineering, and Product teams. This role requires a strong understanding of both the technical and business aspects of each customer’s ServiceMax implementation and acts as the customer’s Technical Account Manager post-implementation. Key Responsibilities Build and maintain strong relationships with key business and technical stakeholders across assigned accounts. Lead regular case reviews and performance metric discussions. Provide timely updates on customer issues and account health to internal teams and leadership. Participate in customer-facing meetings, including Quarterly Business Reviews. Represent the customer’s voice internally to drive continuous improvement. Manage escalated issues in collaboration with the Escalation Manager. Understand and communicate customer-specific customizations and technical needs. Collaborate with Account Managers to coordinate: Upgrades and rollouts Maintenance schedules Company events and communications Monitor and follow up on customer satisfaction through surveys, feedback, and post-mortem reviews. Share technical best practices and relevant updates with customers. Contribute to and review knowledge base articles, especially those related to Platinum Support processes. Required Skills & Experience Strong organizational and communication skills. Ability to work effectively in a globally distributed team across time zones. Minimum of 5 years of experience in software technology, ideally in a support capacity. Familiarity with cloud-based environments, including SaaS and PaaS. Bachelor’s degree in an IT-related field or equivalent professional experience. Willingness to travel occasionally. Preferred Qualifications Salesforce Administrator 201 and/or Advanced Administrator 211 certifications. Project management experience. Familiarity with technologies supporting SaaS applications (e.g., XML, Web Services, HTML, PHP, .NET, Java, JavaScript). Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

Job Summary Synechron is seeking a diligent and dedicated Level 1 SysOps Engineer (Junior) to join our 24x7 System Operations team. This position plays a critical role in monitoring, managing, and supporting the organizations hardware, applications, and infrastructure in a global, round-the-clock environment. The role ensures system stability, incident resolution, and proactive maintenance, contributing directly to operational excellence and minimal downtime. The successful candidate will serve as a primary point of contact for system alerts and incidents, collaborating across teams and external vendors to maintain service continuity. This position offers growth opportunities and requires flexible shift work, including nights and weekends, to support continuous business operations. Software Requirements Required Skills: Proficiency with monitoring tools such as Logic Monitor, OpenShift, Cronacle, and Ikasan Scheduler Experience with NetBackup for backup and recovery tasks Basic understanding of Windows (e.g., Tripwire, Trend Micro, OfficeScan) and UNIX/Linux system health checks Service desk and incident logging tools like JIRA Active Directory management tools and Active Roles interface VMware vSphere for VDI management Network testing tools such as PC Ping Preferred Skills: Familiarity with ITIL best practices Additional experience with remote hands support tools and cloud platforms Overall Responsibilities Continuously monitor hardware, applications, and infrastructure health using designated tools Conduct daily system checks on Windows and UNIX environments, escalating issues as needed Detect, log, and prioritize alerts or incidents, coordinating with internal teams and third-party vendors for resolution Maintain and update daily shift reports and incident logs in JIRA Act as a 24/7 point of contact for operational inquiries and incident escalations via Hunt Line communication channels Liaise with vendors and support teams to facilitate engineer visits, parts delivery, and remote assistance Perform routine service desk activities outside standard hours, including password resets, account management, and VDI requests Conduct network checks such as PC Ping tests and generate reports for Desktop Support Document incident details, escalation procedures, and operational processes to ensure knowledge continuity Follow prescribed shift schedules, demonstrating flexibility to work overnight and weekend shifts Strategic Objectives: Ensure high availability and stability of IT systems Minimize incident resolution time and service disruptions Support continuous service improvement through diligent monitoring and responsive incident management Performance Outcomes: Rapid identification and escalation of system alerts Accurate and timely reporting on system health Consistent achievement of shift reporting and incident management responsibilities Technical Skills (By Category) Monitoring Tools (Essential): Logic Monitor, OpenShift, Cronacle, Ikasan Scheduler Backup & Recovery (Essential): NetBackup System & Security Checks: Windows security tools (Tripwire, Trend Micro, OfficeScan) UNIX/Linux system health checks Incident & Service Management: JIRA for incident logging and tracking Directory & Account Management: Active Directory and Active Roles Network Tools & Testing: PC Ping, network connectivity testing Virtualization & Remote Support: VMware vSphere/VDI support Preferred Skills: Knowledge of cloud environments and scripting for automation Experience Requirements 0-7 years of relevant experience in System Operations, Incident Management, or Service Desk roles Exposure to monitoring, incident escalation, or system maintenance in enterprise environments Familiarity with hardware and application health monitoring tools Experience with managing tickets, SLAs, and shift reporting Industry Preferences: Prior experience in financial, banking, or regulated environments is advantageous but not mandatory Alternative Experience: Candidates with strong technical aptitude and relevant intern or trainee experience in IT operations may be considered Day-to-Day Activities Monitor system health and application alerts continuously during assigned shift Conduct routine checks and validate system backups Investigate alerts, classify severity, and escalate issues appropriately Log incidents, updates, and resolutions in JIRA Communicate incident status and updates to internal teams and vendors Coordinate with third-party vendors for hardware repairs and remote hands support Support user account management activities such as password resets and access provisioning Generate and review operational reports on system health Participate in shift handovers, sharing updates and ongoing issues Qualifications Diploma or degree in Computer Science, Information Technology, or related field (or equivalent practical experience) Willingness and ability to work in 24x7 rotational shifts, including nights and weekends ITIL Foundation Certification (preferred), or willingness to pursue Basic knowledge of networking, server management, and system security Proactive attitude toward learning new tools and processes Professional Competencies Strong verbal and written communication skills Customer-centric approach with patience and professionalism Excellent organizational skills and multitasking ability Fundamental problem-solving capabilities to diagnose issues efficiently Adaptability to evolving technologies and processes Collaborative mindset to work across teams and with vendors Good time management skills to prioritize tasks effectively during overnight shifts.

About the Role: Grade Level (for internal use): 09 Segment : S&P Global Platts The Role : Engineer II, PAS TECHOPS (Application Support with Linux and AWS) The Location : GURGAON Grade : 9A Shift Timings : 24*7 (Rotational Shifts) The Team : You will be working within the Operations team within Platts in India. Providing support to Platts applications that are utilized by both an internal & external global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework. The Impact : Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents. Whats in it for you : Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations Responsibilities : Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required. Responding to logged service requests, account administration, software installations and general application and server administration. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns. Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners. Dealing with escalations in a timely manner to ensure issue is resolved to business partners expectations. Composing technical knowledge base documents to be used within the team. Working with external vendors to resolve service-related incidents. Connecting remotely to business partners computers to resolve issues. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call. What Were Looking For ( Basic Qualifications) : 3+ years previous experience in troubleshooting & supporting applications running on Linux & Windows server OS 3+ years of experience in production support/ application support in 24/7 environment Previous Experience on Cloud Infrastructure 3+ years previous experience with Application releases andPatching. 3+ years previous experience supporting Webservers either Windows IIS Linux Apache or WebLogic Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS) Experience with supporting multi-tier infrastructures Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer Microsoft Office Office 365 especially Excel (Macros, Worksheets and add-ins) Excellent communication Skills. Preferred Qualifications : Bachelors Degree or 3+ years of relevant API support, or software development experience in an agile software environment Apply ITIL best practices in Incident, Release, Problem, and Knowledge Management Working knowledge of monitoring (Nagios, Splunk etc.,) and deployment tools Must thrive in a fast-paced, time-compressed and dynamic environment Excellent verbal and written communication skills Ability to adapt quickly to change, think on your feet, communicate positively and work proactively

The role requires strong leadership, strategic thinking, and the ability to drive innovation and efficiency within the technology department. It demands extensive experience in leading complex data center infrastructures, focusing on servers, SAN storage, high availability, disaster recovery, and hybrid environments, including data center operations and physical servers (blade and rack). Responsibilities include designing and testing backup strategies, maintaining documentation, ensuring compliance with regulations, and conducting product and vendor evaluations. Collaboration with various IT teams, the security team, and business stakeholders is essential The role includes setting up processes, prioritizing tasks, and defining KPIs for on role and offrole team members must have experience in managing large technical teams, coaching and motivating them. Required to lead IT infrastructure audits, oversee IT projects, and implement ITIL service management solutions. Managing vendor relationships and handling budgets (CAPEX and OPEX) are crucial. The focus is on saving costs and using technology and personnel efficiently. Data Centre Management Person should have extensive experience in leading data center infrastructure for complex organizations, specialize in automation, SAN storage, high availability, and disaster recovery design. Manage hybrid environments that encompass data center operations, cloud technologies like VMWare and Azure, and physical servers, including blade and rack servers. Drive the organization's hybrid cloud strategy by designing and implementing innovative server systems, networks, storage, and security infrastructure. Research and analyze new technologies and services, collaborating with external vendors, partners, and suppliers to identify solutions that add business value. Provide technical and critical data analysis, preparing project plans that align with business objectives. And lead and support data center virtualization, service delivery, automation, and implementation, leveraging in-depth understanding of computer software, hardware, and networks. Oversee the daily operations of data centers and virtual environments, ensuring uninterrupted business continuity. Guide the respective team in resolving issues and monitoring capacity utilization, making resources available to meet demand. As the architect of hybrid cloud infrastructure, continuously seek opportunities for technology platform consolidation, automation, cost savings, and service quality improvement. Role involves deep engagement in interconnecting resources and devices, as well as arranging physical and logical security workflows. Enterprise Databackup Developing Backup Strategies: Designing and implementing backup and recovery procedures to safeguard critical data. Conducting Regular Tests: Performing regular tests to verify that data can be successfully recovered in case of emergencies. Maintaining Documentation: Keeping accurate documentation of backup procedures and configurations. Collaborating with IT Teams: Working closely with IT teams and stakeholders to establish data retention and archival policies. Ensuring Compliance: Ensuring compliance with data privacy regulations and company policies. Optimizing Storage Solutions: Managing backup storage solutions and optimizing storage capacity. Team development Strong in setting process and Prioritization the tasks and activities. Ability to define KPIs and handled large teams to techies Coaches and builds a team, so that it is more effective at achieving the vision Motivates and inspires people within IT infra to engage and work as a team with the common goal Participates in monthly, quarterly, and annually reviews with function head and own team Take the lead in the selection process to identify the right talent for various positions within the team Identifies and creates development opportunities, enhanced domain knowledge, and technical expertise for team members Other mandatory skills Lead IT infrastructure audits, interact with internal teams and auditors, ensure standards are maintained, and resolve auditor queries. Oversee IT infrastructure projects, acting as PMO to track, monitor, execute, and close projects. Utilize ITIL service management background to implement configuration, change, and incident management solutions, along with best practices for capacity, performance, and disaster recovery. Conduct product and vendor evaluations to ensure top-notch technologies and partners. Manage strategic vendor relationships and assist in IT procurement negotiations. Regularly review and audit the performance of system integrators, vendors, partners, and OEMs. Collaborate with the security team to deploy secure IT infrastructure for enterprise and customer projects. Manage CAPEX and OPEX budgets, forecast spending, and efficiently handle software licenses within budget constraints. Control costs and monitor dynamic IT infrastructure, including cloud servers, SAAS services, and DC power. Focus on cost-saving measures and efficient use of technology and personnel Roles and Responsibilities 3

SVN System Technologies is looking for VIP Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chatConducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems

Se Database Engineering manages our databases with a goal to deliver secure, scalable and resilient infrastructure and software deployment capability for global solutions. Provide administration and support expertise for Mastercard s Commercial Application Database environments. Provide a robust, scalable and high-performance production environment working with system engineers, database developers and other database administrators. Role In managing Mastercard s Commercial Application databases the Senior Platform Engineer must be highly experienced in database backup and recovery, performance tuning, and high availability configuration. Database technologies include (but are not limited to): Oracle, PostgreSQL, NoSQL [added advantage]. The ideal candidate should have experience in more than one database technology. Forward thinking infrastructure automation and scripting skills. Leads in managing client s expectations and communicates proactively. Requires little supervision while identifying tasks associated with responsibilities Collaborates with other DBAs, participates in internal projects and leads some initiatives. Provide DBA suggestions and input on direction for database domain strategy. Guides and provides direction for use of best practices and application database solutions to Mastercard s development teams. About You Strong experience in working with RDBMS and NoSQL database technologies as a DBA. Strong experience in configuring, patching, upgrading, and optimizing database software and related products. Strong experience in security, backup/recovery, architecture, networking, and administration for database disciplines. Participates and/or assists the team in the development, maintenance, testing, implementation, and support of assigned database technologies and associated software products. Proactively monitor and troubleshoot database issues escalated by the business team and internal monitoring in a timely manner with strong skills to drive to root cause and remediation of issues. Understand database security topics including database users, roles, and privileges. Understanding of cloud concepts including database administration activities in cloud solutions a plus. Partners with technology teams and customers to understand business needs and can communicate solutions in business terms with mentoring. Intermediate to strong performance and tuning skills with the ability to identify, respond and resolve database performance issues; communicates database performance resolution to technical teams. Successfully follow change management, problem management and incident management processes and procedures. Strong written and verbal communication skills to promote Database Engineering in support of sound database structures, data governance, standards, and procedures to internal and external teams. Strong documentation skills to contribute to Database Engineering processes and procedures. Recommends and implements business and process improvements to facilitate optimal performance and/or efficiencies. Ability to proactively plan and coordinate larger technical efforts within the database team and with external technology teams. Ability to contribute to Mastercard best practices in planning, coordinating, implementing, and maintaining database solutions. Ability to train and mentor junior members of the team. Communicate, collaborate, and work effectively in a global environment. Ability to be on-call after hours and weekends. Education (preferred): Bachelor s Degree in Information systems or equivalent experience. **Desirable Knowledge/Experience** Experience in database replication technologies e.g. Oracle GoldenGate, a plus. Experience working on cloud-hosted services a plus. Database Technologies Include (not limited to): Oracle, Postgres, MongoDB. The ideal candidate should have experience in both RDBMS and NoSQL database technologies

Senior Enterprise Operations Engineer Overview This position involves providing comprehensive support to internal teams through the delivery of detailed analysis, reports, and inventory insights. The role is integral to supporting various internal teams, with a specific focus on the Asia Pacific and LAC (Latin American) region. Role The Operations Support Analyst is an individual contributor role requiring advanced expertise in the discipline. The analyst will lead several initiatives within the Operations Support team to support the Asia Pacific region. Assist team in supporting Operations Support activities: Collaborate with various internal teammjms to ensure smooth execution of operations support activities, providing guidance and expertise as needed. Engage in Post Incident Management, Problem Management, and Root Cause Analysis: Investigate incidents to identify their root causes and facilitate the resolution of underlying problems, ensuring continuous improvement in operational processes. Provide Daily Incident Review and Post-Incident Analysis: Conduct daily reviews of incidents and analyse post-incident data to derive actionable insights that inform strategic decision-making. Deliver Data Analysis and Custom-Made Reports: Generate and present tailored reports based on comprehensive data analysis, addressing specific needs and requirements of internal teams. Perform support functions for internal teams within the Operations & Technology team: Offer operational support to various internal teams, facilitating the seamless integration and implementation of technology solutions. Responsibilities Post Incident Management, Problem Management, and Root Cause Analysis: Lead efforts to manage incidents and problems effectively, employing root cause analysis techniques to prevent future occurrences. Conduct Daily Incident Review and Post-Incident Analysis: Systematically review incidents daily and perform thorough post-incident analyses to enhance operational efficiency. Execute Data Analysis and deliver Custom-Made Reports: Perform in-depth data analysis and produce customized reports that cater to the specific needs of internal stakeholders. Ensure regional coverage and support for the Asia Pacific region and LAC region: Provide comprehensive support to the Asia Pacific/LAC region, ensuring that all operations support activities are effectively managed and executed. All about you We are seeking a dedicated IT Specialist with comprehensive experience in IT projects, particularly in networking, security technologies, and data analysis. The ideal candidate will have a strong background in Cisco, Splunk, and Netscout products, and possess knowledge of network diagnostics and various network technologies. Qualifications IT experience, including full-time involvement in IT projects Networking experience, including LAN/WAN, wireless, and security technologies Knowledge of Cisco, Splunk, Netscout, and other relevant technology product portfolios Knowledge of network diagnostics, PfR, BGP, SNMP, IPVPN, SSH, MPLS technologies Basic knowledge of Data Center standards Proficiency in Excel, with the ability to create reports using macros preferred CCNA or equivalent certification preferred Team Overview The primary role of the AP-OS team is to deliver operational support to internal teams by analysing incidents, conducting both post-incident and recurring incident analyses, managing problems, and providing regular summary reports with detailed analysis on incident and network performance. Additionally, the team produces ad hoc reports tailored to the requirements of various internal teams.

Who We Are: Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, Private Division, and Zynga. Our products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services. The Company s common stock is publicly traded on NASDAQ under the symbol TTWO. While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions. The Challenge This position is crucial in ensuring the seamless operation and alignment of our JD Edwards ERP system with business objectives. It requires strong analytical and problem-solving skills to translate complex business requirements into functional solutions, provide essential user support, and maintain system integrity through continuous improvement and collaboration across teams. What You ll Take On Translate business requirements into functional specifications Ensure that various appropriate infrastructure elements, including documents, periodicals, manuals, policy documents, etc. are kept up to date and are available Provide tier 1-2 support and administration for JD Edwards Carryout analysis of requirements by checking for derived requirements that are logical to customers requests Review and edit requirements, specifications, business processes and recommendations related to proposed solution Work with development staff/third party vendors to ensure requirements are met Work hand-in-hand with technical resources to provide insight during solution development Contribute in the development of Test Plans and Test Scripts, and perform test execution Ensures issues are identified, tracked, reported on and resolved in a timely manner Consistently delivers high-quality services to our clients Conduct unit testing, integration testing, and system testing on the developed JD Edwards solution Prepare help and training materials and conduct training activities for system end users Apply skills and knowledge of assessing business needs to gather, organize, prioritize and complete numerous projects and assignments concurrently Conduct gap analysis and coordinate efforts to address gaps Maintain JD Edwards security and user profiles Work with JD Edwards users in solving complex production issues Work with JD Edwards users in developing reports Support various interfaces to and from JD Edwards Support ad-hoc request for data retrieval Use analytical skills and system tools to analyze and determine the root cause of data integrity issues Assist with the design of training materials/courses and well as conduct training What You Bring Bachelors degree in Computer Science, or other related field (or has equivalent work experience) Passion for learning and curiosity; high degree of self-awareness, attitude of learning and growth and sense of humor Minimum 2 years work experience supporting JD Edwards or any other ERP tool Experience using ServiceNow for Incident Management a plus Excellent communication skills (verbal, written, listening), and high proficiency in packaging disparate information into a cohesive story Comfortable in challenging conventional methods of thinking Highly skilled in Excel, Word, Google Drive, and workflow tools Ability to multitask Showcase good analytical and evaluative skills in tasks REPORTS TO: Director, Enterprise Applications What We Offer You: Great Company Culture . We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success. Growth : As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company. Work Hard, Enjoy Life. Our employees bond, blow-off steam, and flex some creative muscles - through corporate boot camp classes, company parties, our Office gaming spaces, game release events, monthly socials, and team challenges. Benefits . Benefits include, but are not limited to; Discretionary bonus, Provident fund contributions, 1+5 medical insurance + top up options and access to Practo online Doctor consultation App, Employee assistance program, 3X CTC Life Assurance, 3X CTC Personal accident insurance, childcare services, 20 days holiday + statutory holidays, Perks . Gym reimbursement up to INR1150 per month, wellbeing program with the chance to earn up to $93 per annum, charitable giving program, access to learning platforms, employee discount program s plus free games and events! Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). As an equal opportunity employer, Take-Two Interactive Software, Inc. ( Take-Two ) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. . #LI-Hybrid

Key Responsibilities:Design, install, and maintain HVAC refrigeration systems and equipment. Perform regular inspections and maintenance to ensure systems are operating efficiently. Troubleshoot and repair issues related to HVAC refrigeration systems.Provide technical support to clients regarding refrigeration systems and solutions.Ensure compliance with safety regulations and industry standards. Develop and implement energy-efficient solutions to improve system performance. Collaborate with engineers and other teams to design and implement new systems. Document system configurations, maintenance procedures, and repairs.Stay up to date with new technologies and industry advancements in HVAC and refrigeration.Required Skills:Strong experience in HVAC refrigeration systems installation and maintenance. Proficiency in refrigeration cycle theory, heat transfer, and cooling technologies. Experience with chillers, compressors, evaporators, and other HVAC components.In-depth knowledge of refrigerants, their types, applications, and safety standards.Ability to troubleshoot and repair HVAC and refrigeration equipment effectively. Knowledge of energy-efficient technologies in HVAC systems.Familiarity with HVAC design software and system modeling tools.Good understanding of safety protocols and standards in HVAC and refrigeration. Strong problem-solving skills and the ability to work independently. Excellent communication and customer

Hi Greetings from Sify!! I am reaching out on behalf of Sify , a rapidly growing and dynamic organization that has established itself as a strong player in its industry. As we continue to expand, we are actively looking for passionate and driven individuals like you to join us on this exciting journey. We are currently hiring for multiple roles and would love to explore potential career opportunities with you. If youre seeking a vibrant and growth-oriented work environment, Sify could be the perfect place for you to thrive and grow professionally. We invite you to share your updated resume so we can connect and discuss current openings that align with your experience and aspirations. Additionally, if you know someone in your network who is looking for new opportunities, we would greatly appreciate it if you could forward this message to them or share their contact details with us. Below, youll find a brief overview of Sify and the available job opening . Sify Infinit spaces was created as a subsidiary to house all investments into the Data Center space, specifically colocation. As on date, Sify has 12 Data Center locations spread across India and offers approximately 200MW of IT power to the market with 2 more to be ready by the end of the year. The latest iteration of our Data Centers is AI ready, liquid cooled certified for GPX ready workloads. Apart from these, Sify has also built Data Centers for multiple state governments to house and expand their digital ambitions. To know more, kindly visit us at https://sifyinfinitspaces.com/ Location : Noida About the Role : Incident Management Engineer Job Overview: Job Title: Incident Management Engineer Shift: 24x7 rotational shifts (including night shifts and weekends) Role Summary: The Incident Management Engineer will be part of the Global Command and Control Center (GC3) and will be responsible for real-time incident monitoring, response, escalation, coordination, and resolution support across all data center operations. This role ensures high availability, operational stability, and swift response to any events that may impact services. Key Responsibilities: Monitor critical infrastructure alarms and system alerts through the centralized incident management platform. Should be able to interact with cross functional teams. Log and categorize incidents in line with defined SOPs. Perform initial triage and engage appropriate stakeholders for resolution based on severity levels. Act as a single point of contact during high-severity incidents, coordinating across functional teams. Maintain clear, concise, and timely communication with stakeholders during incidents. Ensure accurate and complete documentation of incidents and follow-up actions. Should track ticket ageing and intimate on ground team on the timelines or any delay approaches. Tracking for RCA from OEM if required for any incident where vendor involvement is required for RCA. Assist in root cause analysis and post-incident reviews. Support change and problem management functions as per GC3 protocols. Participate in shift handovers, ensuring smooth transition and full situational awareness. Prepare incident dashboards, reports, and trend analysis using MS Excel, PowerPoint, and other reporting tools. Analyze incident data for trends, recurring issues, and areas of improvement. Adhere to compliance and data security protocols. Maintain updated knowledge on all GC3 monitoring tools and operational workflows. Required Skills & Qualifications: Bachelors Degree or equivalent (Technical data center background preferred). 2+ years of experience in incident management, NOC/SOC operations, or data center command center roles. Strong understanding of Data Centre infrastructure components (UPS, DG, Chillers, Air conditioning units, networking, servers, BMS, etc.). Good analytical skills with the ability to assess and prioritize incidents. Hands-on experience with MS Office Suite (Excel, Word, PowerPoint, Outlook) – especially in preparing reports, incident trend charts, and dashboards. Proficiency in Excel functions such as Pivot Tables, VLOOKUP, conditional formatting, etc., for data analysis. Effective verbal and written communication skills. Experience working in 24x7 operations and rotating shifts. Familiarity with ITIL processes will be an advantage. Ability to work calmly under pressure and manage multiple incidents simultaneously. If you are interested in above opportunity, then please share your updated profile for further discussion along with following details (Below details are mandatory without it profile will not be accepted) Total Experience: Relevant Experience: Current CTC: Expected CTC: Notice Period: Thanks & Regards Leena Jadhhav HR Manager Email: leena.jadhhav@sifycorp.com

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. SOC Analysts at AHEAD monitor customer environments and perform Incident Detection, Validation, and Incident Reporting. SOC Analysts are the frontline of SOC and are customer-facing representatives. SOC Analysts are responsible for triaging events, incidents, and reporting validated incidents to the customer for incident response. Incumbents will possess strong technical and analytical skills while providing accurate analysis of security related problems. They have a well-rounded networking background and are responsible for performing troubleshooting of customer issues. This individual is user focused and works to resolve client needs in a timely manner. These needs may involve resolving hardware/software failures, investigating, and responding to security threats, and making change request to the security policy of company devices. The SOC Analystis expected to monitor security feeds streaming from client servers, network devices, and end user workstations, operate and maintain network security equipmentat client locations. The Analystis expected to be familiar with a wide range of security tools and understand basic security fundamentals. TheAnalystwill perform information security event analysis and must possess knowledge of operating systems, TCP/IP networking, network attacks, attack signatures, defense countermeasures, vulnerability management, and log analysis. Roles & Responsibilities: Monitor and analyze network traffic and alerts Investigate intrusion attempts and perform in-depth analysis of exploits Provide network intrusion detection expertise to support timely and effective decision making of when to declare an incident Conduct proactive threat research Review security events that are populated in a Security Information and Event Management (SIEM) system Tuning of rules, filters, and policies for detection-related security technologies to improve accuracy and visibility Data mining of log sources to uncover and investigate anomalous activity, along with related items of interest Independently follow procedures to contain, analyze, and eradicate malicious activity Document all activities during an incident and provide leadership with status updates during the life cycle of the incident Incident management, response, and reporting Provide information regarding intrusion events, security incidents, and other threat indications and warning information to the client Track trends, statistics, and key figures for each assigned client Assist with the development of processes and procedures to improve incident response times, analysis of incident, and overall SOC functions Reporting Incident reports Security status reports Client-facing security meetings Position : Incident handling/response experience Working knowledge of common operating systems (Windows, Linux, etc.) and basic endpoint security principles Understanding ofanda strong desire to learn common security technologies (IDS, Firewall, SIEM, etc.) The ability to think creatively to find elegant solutions to complex problems Excellent verbal and written communication skills The desire to work both independently and collaboratively with a larger team A willingness to be challenged along with a strong appetite for learning 8-10years of experience in Information Security, Incident Response, etc. (or related field) Hands-on experience with common security technologies (IDS, Firewall, SIEM, etc.) Knowledge of common security analysis tools & techniques Understanding of common security threats, attack vectors, vulnerabilities and exploits Knowledge of regular expressions Education: BachelorsDegree in Computer Science, Information Security or related/equivalent educational or work experience One or more of the following certificationsCISSP, GCIA, Security+, CEH, ACSE

Required Skills Technology | ITSM Tool Technology | IT Service Management | Recording and Responding to Incidents Incident Management and Triaging Technology | Programing Basic, Programming concepts (Java, .NET) Technology | Database Query Tools / Languages | PL/SQL Database Query Tools / Languages | Transact-SQL Technology | PowerShell Scripting Technology | Cloud Services Basics - Azure, AWS Technology | Application Monitoring and Tools Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills : 1. Supervise all alerts related to application, Database, and system components and provide services proactively. - Triage Incident and service requests to concern team. - Perform root cause assessment and debug all issues on server domain, and availability of applications. - Provide trends to prevent occurrence of incidents, problems, errors, and improve overall performance. - Coordinate with teams and resolve all complex application and system issues. - Must be able to see opportunities for improvement, take ownership and work closely with development team to drive enhancements - Track and report service health metrics, SLA and OLA - Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail 2. Automation Initiatives: - Identify Automation opportunities by critically looking at Manual and Repetative Activites. - Propose, Manage and Drive implementation of automation initiatives across teams. - Focus on Effort reduction, ticket reduction and error free delivery. 3. People Management - Identify team skill gap and help them fill those gaps on the project. - Support team to resolve service impediments ensure team is compliant on project and organizantion process and meet the compliance objective. - Resolve Teams conflict, ensure reportees are motivated and gives optimal contribution. - Manage Team performance evalution and feedback 4. Create Shift left stratgey and Plan - Identify Upskilling needs for shift left and create a training plan. - Ensure to have team train on required skills and technology for shift left. - Set quartely target for shift left and work with customer and stake holders to implement the same

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

job requisition idR009658 AVEVA is creating software trusted by over 90% of leading industrial companies. Overview :We are seeking a highly skilled Finance Systems Functional Consultant to join our team. As the Finance Systems Functional Consultant, you will manage the overall application security and work closely with our managed service partners. The scope will include application releases, security improvements and working on projects and programs. This individual will be a key member of the ERP operations and work in Internal/external Audit, Information Security and ERP security, to identify process improvements, tooling and automation opportunities to manage and mitigate security risks. This role will provide growth and learningopportunities, butnot just, limited to security across all ERPs like SAP, ZUORA. EPM, OCI etc. Primary Responsibilities: Implementation of appropriate role and access- based security within Oracle Fusion, SAP and Zuora Management of Role Definitions and the appropriate application of these in then system Conduct system testing and validation to ensure accuracy and reliability. Troubleshoot and resolve system issues in a timely manner. Implementation and management of a role access management tool Develop and maintain system architecture documentation and best practices. Monitor the licence usage for Oracle Fusion Work with the Audit and Controls teams to implement role access policy and manage any access audits. Manage the Oracle Fusion and Zuora production and programme environments with regards to to access requests and environment refreshes Collaborate with cross-functional teams to ensure seamless integration of finance systems with other business applications. Stay up-to-date with industry trends and advancements in finance systems and technology. Experience Required- The individual can demonstrate technical knowledge Demonstrable experience of implementing role and access security within Oracle Fusion including: Developing and maintaining a Segregation of Duties (SoD) matrix for system roles and access Designing and configuring Oracle system roles to meet the SoD and data access requirements Assessing changes requested to system roles and access and ensuring impacts are understood and SoD rules adhered to Deep understanding of Role Definitions and the Functionality/Data Sets to which each role has access Experience of testing the solution in System and Integration Testing and User Acceptance Testing Experience of cutover tasks and activities including user enablement Experience of global/multi-country implementations Experience of loading users and roles via HDL Working knowledge of BI and Report security Experience in SSO Single Sign On implementation Oracle instance management to ensure all the Oracle instances and boundary systems are tightly aligned for each testing cycles, planning instance refreshes as required. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work independently and as part of a team. Good To have: Knowledge in License Management Experience in ITGC and Process Controls Implementation Oracle risk management module including AAC, AFC, RMC etc Tools knowledge like Service now, Spiratest etc Knowledge in Change, Release and Incident Management India Benefits include: Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support Its possible were hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out moreaveva.com/en/about/careers/benefits/ Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process InterestedGreat! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out moreaveva.com/en/about/careers/hiring-process

Our Purpose Title and Summary Senior Enterprise Operations Engineer Overview This position involves providing comprehensive support to internal teams through the delivery of detailed analysis, reports, and inventory insights. The role is integral to supporting various internal teams, with a specific focus on the Asia Pacific and LAC (Latin American) region. Role The Operations Support Analyst is an individual contributor role requiring advanced expertise in the discipline. The analyst will lead several initiatives within the Operations Support team to support the Asia Pacific region. Assist team in supporting Operations Support activities: Collaborate with various internal teammjms to ensure smooth execution of operations support activities, providing guidance and expertise as needed. Engage in Post Incident Management, Problem Management, and Root Cause Analysis: Investigate incidents to identify their root causes and facilitate the resolution of underlying problems, ensuring continuous improvement in operational processes. Provide Daily Incident Review and Post-Incident Analysis: Conduct daily reviews of incidents and analyse post-incident data to derive actionable insights that inform strategic decision-making. Deliver Data Analysis and Custom-Made Reports: Generate and present tailored reports based on comprehensive data analysis, addressing specific needs and requirements of internal teams. Perform support functions for internal teams within the Operations & Technology team: Offer operational support to various internal teams, facilitating the seamless integration and implementation of technology solutions. Responsibilities Post Incident Management, Problem Management, and Root Cause Analysis: Lead efforts to manage incidents and problems effectively, employing root cause analysis techniques to prevent future occurrences. Conduct Daily Incident Review and Post-Incident Analysis: Systematically review incidents daily and perform thorough post-incident analyses to enhance operational efficiency. Execute Data Analysis and deliver Custom-Made Reports: Perform in-depth data analysis and produce customized reports that cater to the specific needs of internal stakeholders. Ensure regional coverage and support for the Asia Pacific region and LAC region: Provide comprehensive support to the Asia Pacific/LAC region, ensuring that all operations support activities are effectively managed and executed. All about you We are seeking a dedicated IT Specialist with comprehensive experience in IT projects, particularly in networking, security technologies, and data analysis. The ideal candidate will have a strong background in Cisco, Splunk, and Netscout products, and possess knowledge of network diagnostics and various network technologies. Qualifications IT experience, including full-time involvement in IT projects Networking experience, including LAN/WAN, wireless, and security technologies Knowledge of Cisco, Splunk, Netscout, and other relevant technology product portfolios Knowledge of network diagnostics, PfR, BGP, SNMP, IPVPN, SSH, MPLS technologies Basic knowledge of Data Center standards Proficiency in Excel, with the ability to create reports using macros preferred CCNA or equivalent certification preferred Team Overview The primary role of the AP-OS team is to deliver operational support to internal teams by analysing incidents, conducting both post-incident and recurring incident analyses, managing problems, and providing regular summary reports with detailed analysis on incident and network performance. Additionally, the team produces ad hoc reports tailored to the requirements of various internal teams.

Our Purpose Title and Summary Senior Platform Engineer Senior Platform Engineer Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Database Engineering manages our databases with a goal to deliver secure, scalable and resilient infrastructure and software deployment capability for global solutions. Provide administration and support expertise for Mastercard s Commercial Application Database environments. Provide a robust, scalable and high-performance production environment working with system engineers, database developers and other database administrators. Role In managing Mastercard s Commercial Application databases the Senior Platform Engineer must be highly experienced in database backup and recovery, performance tuning, and high availability configuration. Database technologies include (but are not limited to): Oracle, PostgreSQL, NoSQL [added advantage]. The ideal candidate should have experience in more than one database technology. Forward thinking infrastructure automation and scripting skills. Leads in managing client s expectations and communicates proactively. Requires little supervision while identifying tasks associated with responsibilities Collaborates with other DBAs, participates in internal projects and leads some initiatives. Provide DBA suggestions and input on direction for database domain strategy. Guides and provides direction for use of best practices and application database solutions to Mastercard s development teams. About You Strong experience in working with RDBMS and NoSQL database technologies as a DBA. Strong experience in configuring, patching, upgrading, and optimizing database software and related products. Strong experience in security, backup/recovery, architecture, networking, and administration for database disciplines. Participates and/or assists the team in the development, maintenance, testing, implementation, and support of assigned database technologies and associated software products. Proactively monitor and troubleshoot database issues escalated by the business team and internal monitoring in a timely manner with strong skills to drive to root cause and remediation of issues. Understand database security topics including database users, roles, and privileges. Understanding of cloud concepts including database administration activities in cloud solutions a plus. Partners with technology teams and customers to understand business needs and can communicate solutions in business terms with mentoring. Intermediate to strong performance and tuning skills with the ability to identify, respond and resolve database performance issues; communicates database performance resolution to technical teams. Successfully follow change management, problem management and incident management processes and procedures. Strong written and verbal communication skills to promote Database Engineering in support of sound database structures, data governance, standards, and procedures to internal and external teams. Strong documentation skills to contribute to Database Engineering processes and procedures. Recommends and implements business and process improvements to facilitate optimal performance and/or efficiencies. Ability to proactively plan and coordinate larger technical efforts within the database team and with external technology teams. Ability to contribute to Mastercard best practices in planning, coordinating, implementing, and maintaining database solutions. Ability to train and mentor junior members of the team. Communicate, collaborate, and work effectively in a global environment. Ability to be on-call after hours and weekends. Education (preferred): Bachelor s Degree in Information systems or equivalent experience. **Desirable Knowledge/Experience** Experience in database replication technologies e.g. Oracle GoldenGate, a plus. Experience working on cloud-hosted services a plus. Database Technologies Include (not limited to): Oracle, Postgres, MongoDB. The ideal candidate should have experience in both RDBMS and NoSQL database technologies

Role Operation Manager Visit our website bmwtechworks.in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting updates. About the UNIT/ Unit Overview Corporate Quality & Cost Orientation Location Pune Experience: 8 - 12 Number of openings 1 What awaits you/ Job Profile Operation Lead: The Operations Manager will be responsible for managing the operational aspects of our platform, ensuring that all processes run smoothly and efficiently. This role involves collaborating with various teams to optimize workflows, improve service delivery, and enhance user experience. Main responsibilities: Oversee daily operations of the platform, ensuring all processes are efficient and effective. Develop and implement operational policies and procedures to enhance productivity. Monitor key performance indicators (KPIs) and analyze operational data to identify areas for improvement. What should you bring along Expected skill Sets and experience that the candidates should bring along. Platform Monitoring , ITSMNext - Incident Management, Defect handling Windchill Platform - Configurations (access rules, functionality), DB Backup Support / Monitoring, Smoke Testing. Environment Management - Daily Monitoring: Interface Connections, Successful processing of data. 2nd level Support , Grafana Monitoring and Configurations, Backup Support/Monitoring. Must have technical skill Windchill customizations, Dashboard (planning, development), Windchill Metrics/Interfaces, Application Testing. Service Now Good to have Technical skills Smoke Testing, Licenses, Performance Management Grafana