Site Reliability Engineer

Role Overview

Senior

Key Responsibilities

• Application Troubleshooting:

  Diagnose and resolve complex application issues in production environments.

• Queue Management:

  Work with

  messaging queues (Kafka, RabbitMQ)

  and

  in-memory queues (Redis)

  to maintain system performance.

• Deployment & Automation:

  Manage deployments using CI/CD pipelines and automation tools.

• Kubernetes Administration:

  Maintain and optimize Kubernetes clusters for high availability and scalability.

• Production Support:

  Provide support for critical production systems, ensuring uptime and reliability.

• Monitoring & Alerting:

  Implement and maintain monitoring solutions (Prometheus, Grafana, ELK stack).

• Incident Management:

  Lead root cause analysis and post-mortem reviews for production incidents.

Must-Have Skills

• Strong experience in

  troubleshooting application issues

  in distributed systems.
• Hands-on experience with

  messaging queues

  (Kafka, RabbitMQ) and

  in-memory queues

  (Redis).
• Proficiency in

  Kubernetes

  and container orchestration.
• Experience with

  CI/CD pipelines

  and deployment automation.
• Solid understanding of

  Linux systems

  , networking, and cloud platforms (AWS, Azure, or GCP).

• Infrastructure as Code

  experience (Terraform, Ansible).
• Knowledge of

  microservices architecture

  .
• Strong

  scripting and automation

  skills (Python, Bash, or similar).

• Database expertise:

  Working experience with

  MySQL

  /

  Oracle

  /

  MongoDB

  .

Nice-to-Have

• Experience with

  WhatsApp Business Messaging APIs

  and related integration skills.
• Experience with

  security best practices

  in production environments.
• Familiarity with

  observability tools

  and performance tuning.

Key Performance Indicators (KPIs)

• System Uptime:

  Maintain production uptime of

  99.9% or higher

  .

• Incident Response Time:

  Respond to critical incidents within

  15 minutes

  and resolve within SLA.

• Deployment Success Rate:

  Achieve

  98%+ successful deployments

  .

• Mean Time to Recovery (MTTR):

  Reduce MTTR for production issues to

  under 60 minutes

  .

• Automation Coverage:

  Automate

  80%+ of repetitive operational tasks

  .

• Monitoring & Alerting:

  Ensure

  100% coverage of critical services

  with proactive alerting.

• Infrastructure as Code Adoption:

  Maintain

  100% IaC compliance

  for infrastructure changes.

Why join us?

• Impactful Work:

  Solve meaningful real-life business problems by building cutting-edge products.

• Tremendous Growth Opportunities:

  Work in a fast-growing CPaaS and product-driven culture with scope for continuous professional development.

• Innovative Environment:

  Be part of a world-class team that loves solving tough problems and values innovation.

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

www.tanla.com