Position Summary: The Zone Manager for 108 Emergency Ambulance Services in Maharashtra is responsible for managing and supervising all EMS operations within an assigned geographic zone. The Zone Manager acts as the key regional leader in coordinating emergency services, engaging with community stakeholders, and driving strategic initiatives to improve response time and patient outcomes across the zone. Key Responsibilities: Supervise day-to-day ambulance operations and field teams across the assigned zone. Monitor KPIs, enforce SOPs, and ensure adherence to MEMS and NHM quality benchmarks. Mentor and evaluate Emergency Medical Technicians (EMTs), pilots, and team leads for enhanced zone-level performance. Handle grievances, interact with local authorities, and promote awareness of emergency services. Resource and Fleet Management Track operational expenses within the zone and optimize cost-efficiency . Maintain protocol adherence, manage incident escalation , and ensure legal/regulatory compliance . Serve as the primary liaison between zone staff and state/regional HQ for updates, escalations, and planning. Stakeholder collaboration (Internal+External). Internal stakeholders(ADM, DM, EMSO, PILOTS) External stakeholders (Politicians Preferred candidate profile Bachelors degree in Emergency Management, Healthcare Administration, Business Administration, or BAMS or BHMS, PGDMS Post Graduate Diploma in Emergency Medical Services (preferred) 710 years of progressive experience in emergency services, healthcare operations, or public health projects
Position Summary: The Head of Technology for the Emergency Response Centre (ERC) is responsible for developing and leading the ERCs technology strategy, ensuring that systems, infrastructure, and digital tools enable seamless 24/7 emergency operations. This leadership role demands expertise in IT systems, emergency communications, and cybersecurity to support life-saving services across Maharashtra. Key Responsibilities: Develop and implement the ERCs comprehensive technology roadmap aligned withoperational goals. Lead a skilled IT team, promoting continuous improvement and innovation inemergency technology. Foster collaboration with internal departments and external emergency agencies forintegrated response capabilities. Manage IT budget, optimize technology spend, and secure funding for modernizationprojects. Educational Qualification: Masters in IT/Computer Science or equivalent. 12-15 years in IT leadership. Certifications such as ITIL Foundation or intermediate, PMP,CISSP Preferred. Skills Required: Must-Have Skills: Deep knowledge of communication infrastructure (VOIP, CAD, etc.) and datasystems in public safety. Expertise in cybersecurity frameworks and regulatory compliance. Excellent leadership, people management, and stakeholder communication. Experience in IT disaster recovery and business continuity. Strong project management capabilities. Good-to-Have Skills : Familiarity with emergency dispatch regulations (e.g., NENA standards). Experience working with government or health-tech infrastructure. Ability to lead cross-functional technology transformation projects. Personal Attributes: Strategic thinker with hands-on implementation ability. High-pressure performer with resilience and calm during emergencies. Strong collaborator, negotiator, and decision-maker. Curious, adaptive, and passionate about public service technology.
Position Summary: The Bio-Medical Engineer is responsible for the design, maintenance, calibration, and quality control of biomedical equipment used in emergency ambulances and healthcare settings. This includes ensuring that life-saving devices such as defibrillators, ventilators, suction machines, and monitors are fully functional, safe, and compliant with applicable standards. The role supports the operational reliability and readiness of medical equipment for Maharashtras emergency ambulance fleet. Key Responsibilities: Support the customization and development of biomedical solutions for pre-hospital(ambulance) care. Perform repairs and troubleshooting for devices like AEDs, suction units, oxygenregulators, and infusion pumps. Install and calibrate new medical equipment in ambulances and maintenance hubs. Ensure all biomedical devices conform to Indian standards (CDSCO, BIS) andinternational safety norms. Implement quality checks during acceptance, commissioning, and routine use phases Train EMTs and ambulance staff on correct use, basic troubleshooting, and care ofmedical devices. Educational Qualification : Bachelor's degree in Biomedical Engineering, Electronics, or Mechanical EngineeringCBET (Certified Biomedical Equipment Technician), CCE (Certified ClinicalEngineer) - Preferred 2-5 years in a biomedical engineering role, preferably within EMS, hospitals, ordiagnostic services. Skills Required: Must-Have Skills: Strong understanding of emergency medical equipment (monitor-defibrillators,BVMs, etc.) Proficiency in equipment maintenance, diagnostics, and calibration Excellent documentation and reporting skills Basic knowledge of ambulance power supply systems and mounting hardware Good-to-Have Skills: Familiarity with ambulance standards (AIS 125 Part 1, NABH for EMS) Knowledge of ISO 13485 and CDSCO regulations Ability to coordinate with field staff and third-party vendors Personal Attributes : Strong attention to detail and safety compliance Ability to work independently and under field conditions Proactive problem-solver with a hands-on approach Strong ethical and professional standards.
Position Summary: The Operations Head of the 108 Emergency Ambulance Services in Maharashtra isresponsible for leading and managing statewide emergency medical operations to ensure prompt, efficient, and high-quality pre-hospital care. This role involves supervising dispatch centers, optimizing ambulance deployment, ensuring incident readiness, and maintaining compliance with state and national EMS protocols. Key Responsibilities: Lead daily ambulance operations across Maharashtra, ensuring efficiency,accountability, and adherence to SLAs. Oversee centralized Emergency Response Centre (ERC) functions, ensuring rapidtriaging and resource allocation. Strategically manage ambulance placement based on heat maps, demand trends,and call load analytics. Supervise and coordinate responses during mass casualty events, high-demandscenarios, or public health emergencies. Ensure adherence to protocols, standard operating procedures (SOPs), andimplement quality improvement initiatives. Work with HR and Training Teams to ensure paramedics, EMTs, and drivers arecontinuously trained and performance-monitored. Drive adoption of GPS, AVLT, GIS, and ERP systems to enhance visibility,reporting, and response efficiency. Ensure compliance with Maharashtra state regulations, NHM guidelines, and theNational Ambulance Code. Education Qualification: Bachelors Degree in Emergency Management, Healthcare Administration,Operations Management, or a related field. Minimum of 7-10 years in EMS operations, ambulance services, or healthcarelogistics-preferably within government or public-private healthcare projects. Skills Required: Must-Have Skills: Strong understanding of emergency response protocols, EMS procedures, andapplicable state regulations Proven leadership with excellent communication and interpersonal skills,especially in high-stress environments Proficiency in dispatch software, AVLT systems, GPS/GIS tools, and other EMStechnology platforms Ability to work effectively in high-pressure situations and make quick, informeddecisions Strong analytical and problem-solving abilities for resource deployment andincident management. Good-to-Have Skills: Familiarity with public health infrastructure and NHM frameworks in MaharashtraExperience in fleet management and coordinating multi-vehicle operations Valid drivers license with a clean record (operational requirement, especially in fieldvisits) Exposure to performance analytics and KPI-based team management Knowledge of training protocols for ambulance staff and first responders Personal Attributes : Strategic thinker with a results-oriented mindset Collaborative team player with excellent interpersonal skills Ability to remain calm and focused in high-stress situations Commitment to continuous improvement and innovation Strong ethical standards and integrity.
Role & responsibilities Responsible for District Operations Management for 108 Ambulance Service Review with Government stake holders Handling Grievance Management Liasoning with Government Stakeholders and Media Monitoring and achieving District Key Performance Indicators on regular basis Identification and Recruitment of Ambulance staff -Doctors and Pilots Team Management of the District Ensuring Cost Efficient and high Quality of Services. Conduct Awareness activities to increase ambulance utilization in the district. To identify Training needs assessment and refresher for staff Preferred candidate profile PGDMS (post graduation in emergency services) MPH (Master in public health)
Recruitment - Business Development / Client Engagement KRA 1. Business Development Objective: Acquire new clients and grow revenue. Identify and target potential clients through research, networking, and cold outreach. Generate leads through various channels (calls, emails, social media, referrals, etc.). Pitch recruitment/staffing solutions to potential clients. Understand client needs and propose tailored hiring solutions. Maintain a healthy sales pipeline and achieve revenue targets. Negotiate contracts, terms, and service-level agreements (SLAs). 2. Client Engagement & Relationship Management Objective: Build long-term client relationships and ensure high client satisfaction. Act as the primary point of contact for key accounts. Conduct regular client meetings and performance reviews. Resolve client issues promptly and efficiently. Maintain ongoing communication to understand future hiring needs. Ensure consistent service quality and client retention. Upsell and cross-sell additional recruitment services. 3. Recruitment Coordination Objective: Ensure timely and quality delivery of candidates to clients. Liaise between the recruitment team and clients to ensure alignment on requirements. Monitor the recruitment process for active mandates: sourcing, screening, and shortlisting. Ensure that TAT (Turnaround Time) and quality benchmarks are met. Provide feedback to internal teams and align hiring strategies. 4. Market Intelligence & Strategy Objective: Stay updated and adapt to market trends. Conduct competitor and market analysis. Recommend new strategies based on market feedback and trends. Contribute to pricing strategies and service offerings. Identify niche areas for potential business growth. 5. Reporting & Documentation Objective: Maintain transparency and track performance. Prepare and present weekly/monthly business development reports. Maintain records of client interactions, contracts, and pipeline status in CRM tools. Share recruitment progress reports with clients and internal stakeholders. Interested candidates can share there resume at career@sumeetssg.com
Position Summary: The District Manager oversees and manages the operational, administrative, and service delivery aspects of 108 Emergency Ambulance Services within a specific district in Maharashtra. The District Manager acts as a key representative of MEMS 108 at the district level and plays a vital role in achieving operational excellence, community trust, and government compliance. Key Responsibilities: Ensure efficient deployment of ambulances and field personnel in the district. Monitor KPIs, investigate deviations, and implement corrective action plans for continuous service enhancement. Supervise EMTs, pilots, and support staff; promote training, development, and accountability. Address public feedback, liaise with community leaders and health officials, and build awareness around EMS usage. Track ambulance condition, fuel usage, shift schedules, and ensure uninterrupted services. Assist in budgeting, reporting of district-level expenses, and optimizing cost-effectiveness of operations. Ensure strict adherence to MEMS protocols, NHM guidelines, and emergency response regulations. Act as the primary district-level point of contact between MEMS leadership, state agencies, and ground staff. Qualifications: Bachelors degree in Emergency Management, Healthcare Administration, Business Administration, or a related field 710 years of relevant experience in emergency services or healthcare management Prior experience in the 108-emergency service ecosystem is highly preferred Skills Required: Must-Have Skills: In-depth understanding of emergency response systems, public health policies, and ambulance operations Proven leadership in managing diverse, field-based teams under challenging conditions Excellent analytical, communication, and decision-making abilities Hands-on proficiency with EMS software, dispatch tools, and operational dashboards Strong commitment to public service, patient care, and ethical conduct Good-to-Have Skills: Experience working with government agencies or NHM programs Familiarity with community health engagement strategies Ability to drive field audits, incident investigations, and corrective actions Competence in preparing district reports, data presentations, and summaries Fluency in Marathi for effective local coordination Personal Attributes: Community-oriented and mission-driven mindset Strong organizational and crisis management skills Capable of operating under pressure in fast-paced environments Collaborative and dependable team leader Passion for continuous improvement, innovation, and accountability
Key Responsibilities o Oversee the collection, organization, and analysis of operational data to ensure accuracy and consistency in reporting. o Develop and manage dashboards to monitor key performance indicators (KPIs) and service-level agreements. o Generate daily, weekly, and monthly reports on ERC performance, resource utilization, and operational trends. o Collaborate with the Quality and Training team to provide data-driven insights for process improvements. o Ensure real-time data synchronization between MIS systems and ERC operational tools. o Identify and resolve discrepancies in data by coordinating with team leads and other departments. o Monitor and analyze patterns in call volume, resource allocation & response times to optimize ERC operations. o Maintain compliance with organizational standards and regulatory requirements for data management. o Train and guide MIS Executives in handling data and generating reports accurately. o Provide actionable insights to ERC leadership for strategic planning and decision-making. Prepared by- Pradeep Reddy, Project Manager, Sumeet SSG, India. Key Skills o Proficiency in data analysis tools such as Excel, Power BI, or Tableau. o Strong understanding of database management systems like SQL or PostgreSQL. o Analytical skills to interpret complex data and provide actionable insights. o Excellent attention to detail to ensure accuracy in reporting and data handling. o Communication skills to present data findings and collaborate with cross-functional teams.
Reports To: Network Manager / IT Infrastructure Lead Role Overview We are looking for an experienced Network Engineer L3 who will serve as the final escalation point for critical and complex network issues. The candidate will be responsible for designing, implementing, troubleshooting, and securing enterprise-level network infrastructure , while guiding L1/L2 engineers and ensuring high availability and performance of the network environment. Key Responsibilities Advanced Troubleshooting & Escalation Act as Level 3 support for escalated incidents from L1/L2 teams. Perform root cause analysis and provide permanent resolutions. Handle complex issues related to LAN, WAN, WLAN, SD-WAN, Data Center, and Security. Implementation & Configuration Plan, design, and implement new network solutions and improvements. Configure and manage advanced routing (BGP, OSPF, EIGRP, MPLS) and switching technologies. Deploy and manage VPNs, VLANs, ACLs, NAT, QoS, and firewall rules. Operations & Maintenance Monitor and maintain enterprise routers, switches, firewalls, and load balancers. Perform firmware upgrades, patches, configuration backups, and capacity planning. Ensure maximum uptime and optimize network performance. Security & Compliance Manage firewalls, IDS/IPS, NAC, and security policies. Ensure compliance with security standards (ISO, NIST, PCI-DSS, HIPAA, etc. as applicable). Respond to and remediate security incidents and vulnerabilities. Monitoring & Reporting Use monitoring tools (SolarWinds, Nagios, PRTG, Cisco Prime, etc.) to track network performance. Generate periodic reports and share proactive insights for improvement. Collaboration & Leadership Mentor and provide technical guidance to L1/L2 engineers. Work closely with Server, Cloud, Application, and Security teams for integrated IT operations. Manage vendor escalations (Cisco, Juniper, Palo Alto, Fortinet, etc.). Disaster Recovery & Projects Participate in disaster recovery (DR) planning and implementation. Lead or support network-related projects including SD-WAN, cloud connectivity, and automation initiatives. Key Skills & Qualifications Technical Skills: Strong knowledge of LAN/WAN, WLAN, SD-WAN, VPNs, Firewalls, Routing & Switching . Hands-on experience with Cisco, Juniper, Aruba, Palo Alto, Fortinet, Checkpoint devices. Familiarity with cloud networking (AWS/Azure/GCP) . Knowledge of network automation (Python, Ansible, scripting) is an advantage. Certifications (Preferred): Cisco CCNP/CCIE, Juniper JNCIP/JNCIE, Palo Alto PCNSE, Fortinet NSE, AWS/Azure Networking Specialty. Soft Skills: Strong problem-solving and analytical mindset. Excellent communication and stakeholder management skills. Ability to mentor junior engineers and work in a fast-paced, 24x7 environment. Education & Experience Bachelors degree in Computer Science, Information Technology, or related field. 712 years of relevant experience in enterprise network engineering.
Experience Minimum 1012 years of experience in call centre operations with least 5 years in a leadership or managerial role. Proven track record in managing large-scale, 24/7 Emergency Call Center or Response Operations. Key Responsibilities o Oversee day-to-day operations of the ERC, ensuring efficiency and SLA adherence. o Develop and implement protocols for emergency call handling and dispatch services. o Coordinate with ERC Doctors, Team Leads, and IT staff to streamline workflows. o Conduct performance evaluations and provide training to enhance team efficiency. o Ensure adequate staffing levels and shift rotations for 24/7 operations. o Monitor key performance indicators (KPIs) for call handling, response times, and resource utilization. o Prepare and present performance reports to senior management. o Ensure service quality by monitoring calls, reviewing reports, and addressing complaints. o Work with the Quality & Training team to conduct regular training sessions and audits. o Coordinate with external stakeholders, medical teams and government agencies, during critical incidents. o Develop and execute contingency plans for ERC operations. o Manage ERC budgets, ensuring cost efficiency in operations. o Ensure compliance with legal, regulatory, and contractual obligations. o Maintain all records of operations, performance metrics, and incidents for audits & reporting. Prepared by- Pradeep Reddy, Project Manager, Sumeet SSG, India. Key Skills o Strong leadership and operational management skills. o Proficiency in call centre technologies and emergency response protocols. o Excellent communication, crisis management, and decision-making ability.
Reports to: Chairman / CMD Objective: Ensure smooth execution of the Chairmans strategic, operational, and administrative responsibilities by providing high-level support, coordination, and follow-through. 1. Calendar, Travel & Schedule Management Maintain and coordinate an up-to-date calendar for all meetings, events, and travel plans. Prioritize appointments and ensure alignment with the Chairmans key priorities. Plan and manage travel itineraries, bookings, visas, logistics, and reimbursements. KPI Examples: Zero scheduling conflicts per quarter 100% travel plans executed within budget and timelines 2. Meeting Coordination & Documentation Organize internal/external meetings with stakeholders, clients, board members, or officials. Prepare agendas, collect background materials, and record MoMs (Minutes of Meetings). Track action items and follow up for closure before the next meeting. KPI Examples: MoMs submitted within 24 hours of meeting 90%+ action item follow-up within deadlines 3. Communication & Liaison Draft professional emails, letters, speeches, and communication on behalf of the Chairman. Act as a liaison between the Chairman and internal/external stakeholders. Ensure communication is timely, accurate, and confidential. KPI Examples: Response turnaround time 24 hours Zero escalations in external communication 4. Project Coordination & Research Assist in tracking high-priority strategic or confidential projects. Conduct background research, prepare reports, and summarize findings for decision-making. Liaise with internal teams to gather updates on key initiatives. KPI Examples: Weekly/biweekly dashboards submitted Minimum 1 project research summary/month 5. Board and Investor Support (if applicable) Coordinate Board meeting schedules, send invites, and compile Board Packs. Maintain records of Board resolutions, policies, and confidential files. Assist in responding to investor or stakeholder queries where needed. KPI Examples: 100% Board meeting materials shared at least 3 days in advance 100% compliance in document filing and circulation 6. Confidential Data Management Maintain digital and physical records of sensitive documents, contracts, and reports. Ensure discretion in all matters related to company finances, partnerships, or personnel. KPI Examples: Zero data breaches or leaks Secure backup and document version control maintained 7. Protocol & Event Management Ensure VIP and protocol arrangements for high-level visitors and dignitaries. Coordinate with PR, admin, and hospitality for events, conferences, or offsites. KPI Examples: 100% compliance with guest protocol Event coordination satisfaction score 90% 8. Personal & Office Admin Support (as required) Support in handling some personal tasks (appointments, greetings, special events). Oversee office supplies, decorum, and environment of the Chairmans office. KPI Examples: All admin tasks handled within SLA Smooth coordination with chauffeur, domestic staff, or personal services (if applicable) 9. Confidential Stakeholder Interaction Attend confidential meetings and ensure strict discretion on discussions. Serve as a trusted sounding board for priorities, feedback, and people matters. 10. Time Management & Priority Gatekeeping Assess incoming requests and manage what reaches the Chairman based on impact and urgency. Coordinate with HR, Legal, Finance, or any business unit to ensure tasks are prioritized for Chairmans attention.