Position Summary: The Zone Manager for 108 Emergency Ambulance Services in Maharashtra is responsible for managing and supervising all EMS operations within an assigned geographic zone. The Zone Manager acts as the key regional leader in coordinating emergency services, engaging with community stakeholders, and driving strategic initiatives to improve response time and patient outcomes across the zone. Key Responsibilities: Supervise day-to-day ambulance operations and field teams across the assigned zone. Monitor KPIs, enforce SOPs, and ensure adherence to MEMS and NHM quality benchmarks. Mentor and evaluate Emergency Medical Technicians (EMTs), pilots, and team leads for enhanced zone-level performance. Handle grievances, interact with local authorities, and promote awareness of emergency services. Resource and Fleet Management Track operational expenses within the zone and optimize cost-efficiency . Maintain protocol adherence, manage incident escalation , and ensure legal/regulatory compliance . Serve as the primary liaison between zone staff and state/regional HQ for updates, escalations, and planning. Stakeholder collaboration (Internal+External). Internal stakeholders(ADM, DM, EMSO, PILOTS) External stakeholders (Politicians Preferred candidate profile Bachelors degree in Emergency Management, Healthcare Administration, Business Administration, or BAMS or BHMS, PGDMS Post Graduate Diploma in Emergency Medical Services (preferred) 710 years of progressive experience in emergency services, healthcare operations, or public health projects

Position Summary: The Head of Technology for the Emergency Response Centre (ERC) is responsible for developing and leading the ERCs technology strategy, ensuring that systems, infrastructure, and digital tools enable seamless 24/7 emergency operations. This leadership role demands expertise in IT systems, emergency communications, and cybersecurity to support life-saving services across Maharashtra. Key Responsibilities: Develop and implement the ERCs comprehensive technology roadmap aligned withoperational goals. Lead a skilled IT team, promoting continuous improvement and innovation inemergency technology. Foster collaboration with internal departments and external emergency agencies forintegrated response capabilities. Manage IT budget, optimize technology spend, and secure funding for modernizationprojects. Educational Qualification: Masters in IT/Computer Science or equivalent. 12-15 years in IT leadership. Certifications such as ITIL Foundation or intermediate, PMP,CISSP Preferred. Skills Required: Must-Have Skills: Deep knowledge of communication infrastructure (VOIP, CAD, etc.) and datasystems in public safety. Expertise in cybersecurity frameworks and regulatory compliance. Excellent leadership, people management, and stakeholder communication. Experience in IT disaster recovery and business continuity. Strong project management capabilities. Good-to-Have Skills : Familiarity with emergency dispatch regulations (e.g., NENA standards). Experience working with government or health-tech infrastructure. Ability to lead cross-functional technology transformation projects. Personal Attributes: Strategic thinker with hands-on implementation ability. High-pressure performer with resilience and calm during emergencies. Strong collaborator, negotiator, and decision-maker. Curious, adaptive, and passionate about public service technology.

Position Summary: The Bio-Medical Engineer is responsible for the design, maintenance, calibration, and quality control of biomedical equipment used in emergency ambulances and healthcare settings. This includes ensuring that life-saving devices such as defibrillators, ventilators, suction machines, and monitors are fully functional, safe, and compliant with applicable standards. The role supports the operational reliability and readiness of medical equipment for Maharashtras emergency ambulance fleet. Key Responsibilities: Support the customization and development of biomedical solutions for pre-hospital(ambulance) care. Perform repairs and troubleshooting for devices like AEDs, suction units, oxygenregulators, and infusion pumps. Install and calibrate new medical equipment in ambulances and maintenance hubs. Ensure all biomedical devices conform to Indian standards (CDSCO, BIS) andinternational safety norms. Implement quality checks during acceptance, commissioning, and routine use phases Train EMTs and ambulance staff on correct use, basic troubleshooting, and care ofmedical devices. Educational Qualification : Bachelor's degree in Biomedical Engineering, Electronics, or Mechanical EngineeringCBET (Certified Biomedical Equipment Technician), CCE (Certified ClinicalEngineer) - Preferred 2-5 years in a biomedical engineering role, preferably within EMS, hospitals, ordiagnostic services. Skills Required: Must-Have Skills: Strong understanding of emergency medical equipment (monitor-defibrillators,BVMs, etc.) Proficiency in equipment maintenance, diagnostics, and calibration Excellent documentation and reporting skills Basic knowledge of ambulance power supply systems and mounting hardware Good-to-Have Skills: Familiarity with ambulance standards (AIS 125 Part 1, NABH for EMS) Knowledge of ISO 13485 and CDSCO regulations Ability to coordinate with field staff and third-party vendors Personal Attributes : Strong attention to detail and safety compliance Ability to work independently and under field conditions Proactive problem-solver with a hands-on approach Strong ethical and professional standards.

Position Summary: The Operations Head of the 108 Emergency Ambulance Services in Maharashtra isresponsible for leading and managing statewide emergency medical operations to ensure prompt, efficient, and high-quality pre-hospital care. This role involves supervising dispatch centers, optimizing ambulance deployment, ensuring incident readiness, and maintaining compliance with state and national EMS protocols. Key Responsibilities: Lead daily ambulance operations across Maharashtra, ensuring efficiency,accountability, and adherence to SLAs. Oversee centralized Emergency Response Centre (ERC) functions, ensuring rapidtriaging and resource allocation. Strategically manage ambulance placement based on heat maps, demand trends,and call load analytics. Supervise and coordinate responses during mass casualty events, high-demandscenarios, or public health emergencies. Ensure adherence to protocols, standard operating procedures (SOPs), andimplement quality improvement initiatives. Work with HR and Training Teams to ensure paramedics, EMTs, and drivers arecontinuously trained and performance-monitored. Drive adoption of GPS, AVLT, GIS, and ERP systems to enhance visibility,reporting, and response efficiency. Ensure compliance with Maharashtra state regulations, NHM guidelines, and theNational Ambulance Code. Education Qualification: Bachelors Degree in Emergency Management, Healthcare Administration,Operations Management, or a related field. Minimum of 7-10 years in EMS operations, ambulance services, or healthcarelogistics-preferably within government or public-private healthcare projects. Skills Required: Must-Have Skills: Strong understanding of emergency response protocols, EMS procedures, andapplicable state regulations Proven leadership with excellent communication and interpersonal skills,especially in high-stress environments Proficiency in dispatch software, AVLT systems, GPS/GIS tools, and other EMStechnology platforms Ability to work effectively in high-pressure situations and make quick, informeddecisions Strong analytical and problem-solving abilities for resource deployment andincident management. Good-to-Have Skills: Familiarity with public health infrastructure and NHM frameworks in MaharashtraExperience in fleet management and coordinating multi-vehicle operations Valid drivers license with a clean record (operational requirement, especially in fieldvisits) Exposure to performance analytics and KPI-based team management Knowledge of training protocols for ambulance staff and first responders Personal Attributes : Strategic thinker with a results-oriented mindset Collaborative team player with excellent interpersonal skills Ability to remain calm and focused in high-stress situations Commitment to continuous improvement and innovation Strong ethical standards and integrity.