Job
Description
Position Summary: The Operations Head of the 108 Emergency Ambulance Services in Maharashtra isresponsible for leading and managing statewide emergency medical operations to ensure prompt, efficient, and high-quality pre-hospital care. This role involves supervising dispatch centers, optimizing ambulance deployment, ensuring incident readiness, and maintaining compliance with state and national EMS protocols. Key Responsibilities: Lead daily ambulance operations across Maharashtra, ensuring efficiency,accountability, and adherence to SLAs. Oversee centralized Emergency Response Centre (ERC) functions, ensuring rapidtriaging and resource allocation. Strategically manage ambulance placement based on heat maps, demand trends,and call load analytics. Supervise and coordinate responses during mass casualty events, high-demandscenarios, or public health emergencies. Ensure adherence to protocols, standard operating procedures (SOPs), andimplement quality improvement initiatives. Work with HR and Training Teams to ensure paramedics, EMTs, and drivers arecontinuously trained and performance-monitored. Drive adoption of GPS, AVLT, GIS, and ERP systems to enhance visibility,reporting, and response efficiency. Ensure compliance with Maharashtra state regulations, NHM guidelines, and theNational Ambulance Code. Education Qualification: Bachelors Degree in Emergency Management, Healthcare Administration,Operations Management, or a related field. Minimum of 7-10 years in EMS operations, ambulance services, or healthcarelogistics-preferably within government or public-private healthcare projects. Skills Required: Must-Have Skills: Strong understanding of emergency response protocols, EMS procedures, andapplicable state regulations Proven leadership with excellent communication and interpersonal skills,especially in high-stress environments Proficiency in dispatch software, AVLT systems, GPS/GIS tools, and other EMStechnology platforms Ability to work effectively in high-pressure situations and make quick, informeddecisions Strong analytical and problem-solving abilities for resource deployment andincident management. Good-to-Have Skills: Familiarity with public health infrastructure and NHM frameworks in MaharashtraExperience in fleet management and coordinating multi-vehicle operations Valid drivers license with a clean record (operational requirement, especially in fieldvisits) Exposure to performance analytics and KPI-based team management Knowledge of training protocols for ambulance staff and first responders Personal Attributes : Strategic thinker with a results-oriented mindset Collaborative team player with excellent interpersonal skills Ability to remain calm and focused in high-stress situations Commitment to continuous improvement and innovation Strong ethical standards and integrity.
