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Oracle Support Engineer - Service Support

Oracle Support Engineer - Service Support

Sopra Steria

2 - 4 years

6 - 7 Lacs

pune

Posted:2 weeks ago| Platform:

Apply

Skills Required

order management analytical skills application support purchase service desk finance incident management oracle support customer service business intelligence

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position:

Experience:

Educational Qualification:

Job Location:

Shift:

Mode of Working:

Primary Skills:

Excellent verbal and written communication skills.
Providing first level support through taking calls and handling the resulting incidents or Service Requests.

Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.
Comfortable with UK working / holidays Comfortable working in UK shifts.
Strong customer service focused approach and Excellent phone etiquette.
Willing to work on support environment.
Decent Problem diagnosing and analytical skills.
Excellent verbal and written communication skills.
Understanding of business intelligence tool and reporting (Standard, Modified and Live reports)
Experience on any Financials modules (GL, AP, Purchasing , AR, Order Management , FA, CM ) as a functional.

Total Experience Expected: 02-04 years

BCA/MCA

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