Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role : Helpdesk Administrator Department: IT Reports to: Service Desk Manager Role Purpose We are seeking a proactive and self-motivated Helpdesk Administrator to support our Mumbai office and global IT operations. This individual will be responsible for providing on-site support, ensuring smooth IT operations, and playing a key role in onboarding/offboarding, issue resolution, and contributing to global initiatives. This position is ideal for someone who is eager to grow their IT career in a dynamic, fast-paced environment and values ownership and initiative. Key Responsibilities Provide daily on-site IT support for the Mumbai office (4 days/week from office). Handle global and local user support requests via the IT ticketing system. Ensure prompt setup and support for onboarding and offboarding processes, including laptop provisioning, account setup, and access control. Troubleshoot and resolve hardware, software, and network-related issues across Mac and Windows environments. Maintain inventory of IT assets in the Mumbai office; ensure records are accurate and updated. Coordinate with the global IT team for issue escalation and project participation. Support local implementation of security and compliance initiatives (e.g. ISO 27001). Ensure conference rooms and shared tech infrastructure are fully operational. Monitor and maintain printer, networking, and AV systems. Take ownership of IT documentation and local IT process improvements. Communicate effectively with employees and IT teams, ensuring transparency and timely resolution of issues. Additional duties may be assigned based on project requirements, business needs, or team priorities. These are part of the expected responsibilities of the role. Measures of Success Ticket Response Time: 90% of tickets acknowledged within SLA (e.g., 30 minutes). Ticket Resolution Time: 80% of tickets resolved within SLA. User Satisfaction: 90% positive feedback on internal support surveys. Onboarding Setup Accuracy: 100% of new hires fully provisioned on Day 1. Asset Accuracy: Maintain 98%+ inventory accuracy. Documentation Quality: Processes documented, reviewed quarterly. Proactivity: Evidence of self-initiated improvements or issue resolution monthly. Participation in project-based work and covering team tasks is expected and forms part of the core responsibilities. Key Skills and Competencies Familiarity with Microsoft 365 admin tools and services. Competency with Apple macOS and Windows operating systems. Experience using IT Service Management (ITSM) platforms (e.g., Jira, ServiceNow). Knowledge of basic networking (IP, DNS, VPN, Wi-Fi). Experience with onboarding/offboarding IT processes. Strong time management, organizational skills, and attention to detail. Excellent communication skills in English, both written and verbal. A proactive, self-driven attitude with the ability to work independently. Problem-solving mindset with a commitment to continuous improvement. Qualifications ITIL Foundation certification. CompTIA A+/Network+ or equivalent. Familiarity with ISO 27001 or other compliance frameworks.

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role Title - Finance ManagerDepartment - FinanceReports to - Head of Financial ControlDirect Report - Finance Analyst Role PurposeWe are seeking a Finance Manager with a strong background in statutory and regulatory compliance, financial control and reconciliations, and to oversee key financial processes, ensuring accuracy, compliance, and efficiency. This role plays a key part in maintaining the integrity of financial records, managing various reconciliations, and ensuring compliance with internal controls. You will also work closely with various departments, assist in the audit process, and contribute to the continuous improvement of our financial processes. The ideal candidate will thrive in a fast-paced environment and be adept at managing multiple priorities effectively. Key ResponsibilitiesSupport the completion of regulatory filings and ensure compliance with reporting requirements.Liaise and support the Head of Tax with local tax filings and auditsOversee the accounting, intercompany reconciliation and reporting to group of the India subsidiaryPerform detailed balance sheet reviews, ensuring proper substantiation of key accounts.Analyse accruals, prepayments, and other key balances, ensuring proper accounting treatment and compliance.Lead the preparation of statutory financial statements in compliance with IFRS and local GAAP.Coordinate with external auditors, managing audit deliverables and resolving queries.Ad Hoc Projects and Continuous Improvement: Collaborate with the Group Controller and Head of Finance on special projects and initiatives aimed at enhancing the control environment and streamlining reporting processes.Support finance transformation initiatives, including ERP improvements related to reporting and controls.Support financial control testing processes, ensuring adherence to accounting policies and IFRS standards.Identify and address control deficiencies, recommending improvements to strengthen financial governance.Work with cross-functional teams to enhance financial reporting accuracy and minimize risks. Measures of Success Regulatory & Tax Compliance100% of regulatory filings submitted on time with no penaltiesNo material findings in compliance reviewsOn time submissions for all tax filingsSubsidiary ReportingTimely and accurate monthly report from India subsidiarySuccessful external audit with no material adjustmentsCollaboration & CommunicationWork cross functionally to gather required information to support above tasks Qualifications Professional Qualification: ACCA, CIMA, or equivalent accounting qualification.Experience: 5+ years of relevant experience in financial reporting, controls, or reconciliations, ideally within a multinational environment.Technical Skills: Proficiency in Microsoft Excel and familiarity with accounting systems, enabling efficient data analysis and reporting.Analytical Skills: Strong analytical and problem-solving abilities, with a proactive approach to identifying discrepancies and improving processes.

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.. At Boku, we are revolutionizing the payments landscape by offering a scalable, secure, and reliable payment network that connects global merchants with the world's most popular local payment methods. Our commitment to innovation and customer satisfaction drives us to the forefront of the industry. Join us to be part of a Product Team to bring impactful changes to our business.. THE OPPORTUNITY:. As a Senior Technical Product Manager, youll play a pivotal role in driving the strategic vision and execution of our roadmap to support scaling and growth. Working closely with cross-functional teams, you will develop features and solutions that streamline processes while ensuring scalability, reliability, and performance. This role is ideal for a candidate with a solid technical foundation, excellent communication skills, and a data-driven approach to product management.. KEY RESPONSIBILITIES:. Product leadership:Lead the product lifecycle by building roadmap, gathering requirements, prioritizing product backlogs, and providing documentation and training as needed.. Stakeholder management:Serve as the primary liaison between Engineering, Product, and other business units. Manage priorities, align teams, and communicate product vision, roadmap, and progress to stakeholders, including senior leadership.. Strategy development:Collaborate with Engineering to conduct research, define, and execute product strategy and roadmap to meet business needs and drive scalability.. Innovation and scalability:Identify and implement innovative solutions that enhance product value, user experience, and operational efficiency.. Market and competitive analysis:Stay updated on industry trends, emerging technologies, and competitive landscapes to inform product strategy and positioning.. QUALIFICATIONS:. Bachelors or Masters in Computer Science, Engineering, or a related field.. 5+ years of experience in product management with a strong technical foundation. MBA training is a plus.. Proven experience in delivering impactful technical products that drive growth and scalability.. Strong understanding of software development processes, technologies, architectures, and best practices.. Experience with cloud solutions; AWS experience is preferred.. Proficient in Agile and Scrum methodologies, with skills in product discovery, planning, prioritization, requirements definition, release management.. Strong communication skills with the ability to bridge technical and non-technical stakeholders and influence cross-functional teams and senior leadership.. Self-driven, highly organized, and able to manage multiple tasks and stakeholders to deliver on schedule.. IDEAL CANDIDATE PROFILE:. Prior experience as a full-stack engineer or similar technical role, capable of engaging in technical discussions.. Engineering leaders or managers with prior working experience as Product Managers, who are looking to transition into Product Management, are strongly encouraged to apply.. Growth-oriented, proactive, and capable of working independently with minimal guidance.. Flexible and able to coordinate across different time zones; experience in international markets is a plus.. Familiarity with the payment industry and regulatory environments is a plus.. WHY JOIN US?. Impact:Play a pivotal role in shaping the future of our business and making a tangible impact on our business and customers.. Growth:Be part of a fast-growing global company where you can grow your skills and career alongside the business.. Culture:Join a collaborative, innovative, and inclusive culture that values every team member's contribution and fosters professional development.. Benefits:Enjoy competitive compensation, comprehensive benefits, and flexible working arrangements..

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.. SUMMARY:. As a Support Analyst, you will contribute to our best-in-class payment services by providing prompt and accurate support to customers, partners, and internal stakeholders. Working alongside a team of Customer Support Agents, Operations Support Technicians and Engineers, and support management, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a strong focus on technical and analytical skills, you will ensure timely and effective resolution of requests.. RESPONSBILITIES:. Assist customers, partners, and internal stakeholders through various communication channels, including email, chat, and service management platforms.. Promptly acknowledge and resolve customer requests according to priority and within defined service level agreements.. Follow standard operating procedures, utilizing knowledge base articles, internal documentation, and training resources to resolve requests.. Support ongoing service operations by monitoring and managing vendor services, reconciling transactions and subscription accounts, and handling offline refund processing.. Provide professional, courteous, and efficient service, exceeding customer expectations.. Collaborate with the Customer Support team, offering expertise and assistance for ad-hoc or complex cases.. Escalate advanced or ad-hoc requests to higher-level tiers or other internal teams when necessary.. Contribute to the maintenance of accurate knowledge bases and standard operating procedures, integrating insights from support case resolutions to enhance overall knowledge.. Utilize analysis and information retrieval tools to gather, analyze, troubleshoot, and resolve customer requests.. Develop and maintain a comprehensive understanding of our products, services, programs, and customer requirements.. QUALIFICATIONS:. Higher education, such as a bachelor's degree, or equivalent work experience.. Minimum of 2 years' experience in customer-facing support roles, such as customer support, customer success, help desk, or technical support.. Proficiency in online electronic payment processing, including transaction troubleshooting and familiarity with ecommerce environments.. Familiarity with service management tools like Zendesk, Jira Service Management, or Service Now.. Strong data analysis skills, including working with relational databases, data visualization, Microsoft Excel data analysis tools (including Pivot tables), and statistical analysis.. Working knowledge of websites, web applications, and mobile applications, including APIs.. Excellent critical thinking and analytical skills, enabling effective problem-solving and decisionmaking.. Strong verbal and written communication skills in English, with a customer-centric approach.. Ability to thrive under pressure while maintaining professionalism.. Excellent multitasking abilities and the capacity to make real-time decisions in a fast-paced, high-volume environment.. Eagerness to learn and grow, particularly in technical areas.. Self-motivation, initiative, and accountability in handling responsibilities and tasks.. Effective collaboration skills, both in individual and team-oriented settings, with active participation.. Flexibility in working hours, as occasional work outside of traditional office hours may be required to serve our global customer base.. The ideal candidate for this role has a minimum of 2 years' experience in customer or client-facing support roles, preferably within the financial services or technology industry. They are analytically inclined and possess a strong record of accomplishment of supporting technical and product operations in a customer/client-based environment. With demonstrated proficiency in customer support functions and beginner-level or higher experience in technical support, they excel in providing exceptional service and resolving issues efficiently. If you embody these qualifications, we encourage you to apply and join our team as we strive for excellence in delivering outstanding support..

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.. JOB DESCRIPTION:. We are seeking an experienced Lead Technical Project Manager to own the technical and operational relationship with resellers (mostly mobile carriers) and biggest streaming merchants, and lead the technical review and integration of our bundling solutions with them. The successful candidate will work directly with both resellers and merchants on a daily basis to assess their technical capability to support our bundling integration requirements and integrate these solutions with limited resources and under tight timelines. The Lead Technical Project Manager will be responsible for managing multiple integration projects from initiation to delivery by managing cross-functional teams, overseeing project development, coordinating resources, and ensuring timely delivery of projects within the scope and utilizing given resources.. YOUR RESPONSIBILITIES WILL INCLUDE:. Conduct comprehensive gap analysis and solution design with resellers to ensure their bundling solutions meet the required technical and operational requirements of respective merchants (including non-standard project-based integrations).. Ensure that Solution Designs are done according to existing standards and best practices.. Lead project planning effort in the creation of project plan, tasks, and schedules.. Effectively address project change requests and expectations, while reducing scope creep.. Manage integration projects from initiation to launch, focusing on time and quality.. Maintain effective communication of project updates and issues with resellers and merchants, as well as with internal stakeholders.. Organize and facilitate regular project scrum to track project tasks and dependencies.. Manage project documentation, including Solution Designs, project plans, status reports, meeting minutes, and other project documents.. Drive technical issues for launched integrations to resolution with urgency and focus, and serve as an escalation point.. Support Business Development in the pre-sales phase with technical inputs as and when required.. WE ARE LOOKING FOR:. 8+ years of technical project management, with a proven track record of successfully delivering complex projects involving API integrations within scope, time, and budget.. Experience in managing integration projects in the fintech, payments, or mobile industry is preferred.. Strong leadership, communication, and collaboration skills, with the ability to build relationships and influence stakeholders.. Extensive experience in project management methodologies, such as Agile, Scrum, Waterfall, etc.. Proven ability to manage and lead cross-functional teams, including developers, QA, product managers and business stakeholders, both internal and external.. High degree of technical competency in software development practices, project management, and the ability to bridge the gap between technology and business needs.. Strong analytical and quantitative skills in order to gather insights from data to identify underlying issues.. Experience integrating with third party web services across a variety of technologies (e.g. REST, SOAP, etc.).. Excellent SQL skills.. You thrive in a fast-paced, Scrum/Agile development environment with ability to multi-task and respond flexibly to change.. You deal well with ambiguity and changing deadlines while keeping focused on delivering results.. You are comfortable getting hands-on in day-to-day tasks to get things done. No task is beneath you.. You are an experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail.. Fluent written and spoken English in both business and technical/IT setting.. WE OFFER YOU:. Stock options for publicly listed Boku Inc.. Extra vacation days between Christmas and New Year.. Home Office equipment budget.. We are a family-friendly employer with a certified gold level.. Exciting possibility to work with well-known names in the internet/digital/mobile/gaming industry.. Personal development, growth & learning opportunities in a motivated, talented and international team..

Role Purpose We are seeking a Finance Manager with a strong background in statutory and regulatory compliance, financial control and reconciliations, and to oversee key financial processes, ensuring accuracy, compliance, and efficiency This role plays a key part in maintaining the integrity of financial records, managing various reconciliations, and ensuring compliance with internal controls You will also work closely with various departments, assist in the audit process, and contribute to the continuous improvement of our financial processes The ideal candidate will thrive in a fast-paced environment and be adept at managing multiple priorities effectively. Key Responsibilities Support the completion of regulatory filings and ensure compliance with reporting requirements. Liaise and support the Head of Tax with local tax filings and audits Oversee the accounting, intercompany reconciliation and reporting to group of the India subsidiary Perform detailed balance sheet reviews, ensuring proper substantiation of key accounts. Analyse accruals, prepayments, and other key balances, ensuring proper accounting treatment and compliance. Lead the preparation of statutory financial statements in compliance with IFRS and local GAAP. Coordinate with external auditors, managing audit deliverables and resolving queries. Ad Hoc Projects and Continuous Improvement: Collaborate with the Group Controller and Head of Finance on special projects and initiatives aimed at enhancing the control environment and streamlining reporting processes. Support finance transformation initiatives, including ERP improvements related to reporting and controls. Support financial control testing processes, ensuring adherence to accounting policies and IFRS standards. Identify and address control deficiencies, recommending improvements to strengthen financial governance. Work with cross-functional teams to enhance financial reporting accuracy and minimize risks. Measures of Success Regulatory & Tax Compliance 100% of regulatory filings submitted on time with no penalties No material findings in compliance reviews On time submissions for all tax filings Subsidiary Reporting Timely and accurate monthly report from India subsidiary Successful external audit with no material adjustments Collaboration & Communication Work cross functionally to gather required information to support above tasks Qualifications Professional Qualification: ACCA, CIMA, or equivalent accounting qualification. Experience: 5+ years of relevant experience in financial reporting, controls, or reconciliations, ideally within a multinational environment. Technical Skills: Proficiency in Microsoft Excel and familiarity with accounting systems, enabling efficient data analysis and reporting. Analytical Skills: Strong analytical and problem-solving abilities, with a proactive approach to identifying discrepancies and improving processes.

POSITION SUMMARY: The Technical Project Manager owns the technical and operational relationship with Digital Wallets, Banking Schemes, Mobile Carriers and leads the technical scoping and integration of their payment solutions into Boku Payments platform You will work with these external partners to assess their technical capabilities for a host of Boku products and manage the technical integration projects with limited resources and tight timelines You will collaborate closely with Business Development, Product Management, Engineering, Program Management, and Support Operations in the process. This is not only a highly externally focused role, but also one that is pivotal to internal teams serving as the payment solution expert for the markets covered If you thrive in a fast-paced, constantly challenging environment, wed love to talk with you. RESPONSIBILITIES: Conduct comprehensive gap analysis with Digital Wallets, Bank Schemes, Mobile Carrier to ensure their billing solution meets the required technical and operational specifications. Create Solution Designs to ensure the solution meets Merchant, Boku and Payment Issuer (Wallets, Bank Schemes, Carrier) specifications. Lead project planning effort and plan for creation of project plans, task lists, and schedules. Manage integration projects from initiation to launch, focusing on time and quality. Maintain effective communication of project status with regular updates. Manage change requests for any planned updates existing integrations on the payment platform. Organize and facilitate regular project scrum to track project tasks and dependencies. Drive technical issues to resolution with urgency and focus and serve as an escalation point for stakeholders. Analyze and interpret multiple data sources to understands trends and underlying issues. Support business development in the pre-sales phase with technical inputs during discussions with Wallets, Banks, Carriers and Merchants. MEASURES OF SUCCESS: Timely Delivery of projects: The project is expected to be delivered as per time committed to Merchants. Project Milestones: Achievement of key project milestones as outlined in the project plan, with minimal disruptions. Identification of Closure of Gaps: Any gaps in the solution against merchant requirement should be identified and closed in agreement with merchant within the project delivery timeline. Delivery of a working solution: The solution delivered to merchant should be working as per the requirement with no gaps. Post Launch Performance Analysis: Observe post launch performance & actions taken to mitigate issues. Cross Functional Communications: Updates to relevant stakeholders from project inception till post launch. DESIRED PROFILE: Minimum 10 years of total experience 4-6 years of technical project management experience in payments industry with Payment Aggregators, Wallets, Bank Schemes etc. Experience integrating with third party web services across a variety of technologies (e.g., REST, SOAP, etc.) Handle post launch issues like log analysis and troubleshooting, working with Engineering or external Partners to get it resolved. SSL certificate management Hands on SQL skills You have a successful track record in delivering integration projects from concept to launch. You have a high degree of technical competency in software development practices, project management and the ability to bridge the gap between technology and business needs. You are skilled in building and maintaining collaborative relationships with partners. You possess strong analytical and quantitative skills to gather insights from data to identify underlying issues. You thrive in a fast-paced, scrum, agile development environment with ability to multi-task and respond flexibly to change. You deal well with ambiguity and changing deadlines while keeping focused on delivering results. You are a strong and effective project leader who can prioritize well and communicate effectively. You are an experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail. Proficient in written and spoken English. QUALIFICATIONS: Graduation or higher degree in Technology / Engineering (Preferred) Project Management Professional from PMI (Preferred) Scrum Master Certification (Preferred)

About Project: At Boku we are looking to develop a new product that enables partner marketing opportunities with a 3rd party mobile app A 3rd party should be able to leverage our SDK to instantiate a webview inside their app The web view will house a webpage that will display marketing offers managed by Boku and our partners We are looking for a senior full stack developer who can design and build our webpage and API services About You : Hands-on strong technical experience in working with large scale syste Self-starter You require minimal guidanc Team player You figure out ways to work together with the team to solve problems and get work done Proactiveness You are proactive in foreseeing issues and resolve it before it happen Growth-minded You stays curious and enthusiastic to expand your skill Ownership You always take up ownership of your wor Responsibilities: Design, build, and enhance the frontend UI and backend APIs required for the produc Engage in all phases of software development lifecycle from design, to development and testing Independently leads a team to deliver a medium or large size project from inception to post production implementati Develop new features and enhance existing applicatio Interact with our merchants and customer success stakeholde Help troubleshoot production issu Qualifications: Bachelors degree or equivalent in Computer Science Engineering or Information Technology.9+ years of experience in Software Engineering role Strong software design and architecture ski lls.Excellent written and verbal communication skills to document and explain technical design, best practices, and integration guide(s) to both technical and non-technical audien ces.Able to thrive on a high level of autonomy and responsibil ity.Experience building and maintaining high-volume, customer-facing product in the cloud (AWS, GCP, etc).Experience with modern JavaScript framework, such as Vue.js, Angular, React,etc.Experience with Java or other OOP langua ges.Attention to frontend deta ils.Experience with service-oriented architect ure.Experience integrating with third party web services across a variety of technologies, e.g REST, SOAP SMPPExperience with some (or all) of the following technologies/frameworks/tools: Maven, Git, MySQL, JMS, Spring, JPA/Hibernate, Jersey, Jetty, Kubernetes.Experience using agile methodologies and tools.Experience with microservice architecture. Prefer: Experience with SAML and JWT.Prefer: Has worked for a US-based company in the US or has exposures working with a US-based comp any.Provide technical guidance, mentorship, and assistance to the team to effectively execute product roadmaps and build scalable, easy-to-use applications.Apply agile methodologies Coordinate with a skilled team of engine ers.Collaborate cross functionally with Product, Design, and Operations teams.

POSITION SUMMARY: This position owns the technical and operational relationship with local payments issuers and leads the technical scoping and integration of their payment solutions into Boku Payments platform You will work with these external partners to assess their technical capabilities for a host of Boku products and manage the technical integration projects with limited resources and tight timelines You will collaborate closely with Business Development, Product Management, Engineering, Program Management, and Support Operations in the process. We're looking for an experienced Sr Technical Project Manager to join our Operations Solution Delivery team to manage technical integration with local payment methods and carrier billing partners This is not only a highly externally focused role, but also one that is pivotal to internal teams serving as the payment solution expert for the markets covered If you thrive in a fast-paced, constantly challenging environment, wed love to talk with you. RESPONSIBILITIES: Conduct comprehensive gap analysis and solution design with payment issuers to ensure their payments solution meet the required technical and operational specifications Scope and obtain the technical details on integration with payment issuers Onboard and support new merchants (including non-standard project-based integrations) Act as internal escalation contact for technical requests from merchants and payment issuers Lead project planning effort in the creation of project plan, tasks, and schedules Manage integration projects from initiation to launch, focusing on time and quality Maintain effective communication of project updates and issues with payment issuers and merchants Effectively address project change requests and expectation while reducing scope creep Organize and facilitate regular project scrum to track project tasks and dependency Drive technical issues to resolution with urgency and focus, and serve as an escalation point Ability to review technical details with the help of Engineering to analyze and troubleshoot issues Is not afraid to lead and negotiate whenever needed Analyse and interpret multiple data sources to understands trends and underlying issues. Support Business Development in the pre-sales phase with technical inputs as and when required. QUALIFICATIONS: 10-15 years of technical project management or technical pre-sale experience in a technical capacity required, preferably within payments industry Knowledge of payments industry and work experience in integration of merchant / PSP with payment issuer is preferred Experience in mobile app development and SDK integrations will be an added advantage Experience integrating with third party web services across a variety of technologies (e.g REST, SOAP, etc.) Excellent SQL skills You have a successful track record in delivering integration projects from concept to launch. You have a high degree of technical competency in software development practices, project management, and the ability to bridge the gap between technology and business needs. You are skilled in building and maintaining collaborative relationships with partners and payment issuers. You possess strong analytical and quantitative skills in order to gather insights from data to identify underlying issues. You thrive in a fast-paced, Scrum/Agile development environment with ability to multi-task and respond flexibly to change. You deal well with ambiguity and changing deadlines while keeping focused on delivering results. You are a strong and effective project leader who can prioritize well and communicate effectively. You are comfortable getting your hands dirty in day-to-day tasks to get things done. You are an experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail. Proficient in written and spoken English in a business setting.

Reports to: Service Desk Manager Role Purpose We are seeking a proactive and self-motivated Helpdesk Administrator to support our Mumbai office and global IT operations This individual will be responsible for providing on-site support, ensuring smooth IT operations, and playing a key role in onboarding/offboarding, issue resolution, and contributing to global initiatives This position is ideal for someone who is eager to grow their IT career in a dynamic, fast-paced environment and values ownership and initiative. Key Responsibilities Provide daily on-site IT support for the Mumbai office (4 days/week from office). Handle global and local user support requests via the IT ticketing system. Ensure prompt setup and support for onboarding and offboarding processes, including laptop provisioning, account setup, and access control. Troubleshoot and resolve hardware, software, and network-related issues across Mac and Windows environments. Maintain inventory of IT assets in the Mumbai office; ensure records are accurate and updated. Coordinate with the global IT team for issue escalation and project participation. Support local implementation of security and compliance initiatives (e.g ISO 27001). Ensure conference rooms and shared tech infrastructure are fully operational. Monitor and maintain printer, networking, and AV systems. Take ownership of IT documentation and local IT process improvements. Communicate effectively with employees and IT teams, ensuring transparency and timely resolution of issues. Additional duties may be assigned based on project requirements, business needs, or team priorities These are part of the expected responsibilities of the role. Measures of Success Ticket Response Time: 90% of tickets acknowledged within SLA (e.g., 30 minutes). Ticket Resolution Time: 80% of tickets resolved within SLA. User Satisfaction: 90% positive feedback on internal support surveys. Onboarding Setup Accuracy: 100% of new hires fully provisioned on Day 1. Asset Accuracy: Maintain 98%+ inventory accuracy. Documentation Quality: Processes documented, reviewed quarterly. Proactivity: Evidence of self-initiated improvements or issue resolution monthly. Participation in project-based work and covering team tasks is expected and forms part of the core responsibilities. Key Skills and Competencies Familiarity with Microsoft 365 admin tools and services. Competency with Apple macOS and Windows operating systems. Experience using IT Service Management (ITSM) platforms (e.g., Jira, ServiceNow). Knowledge of basic networking (IP, DNS, VPN, Wi-Fi). Experience with onboarding/offboarding IT processes. Strong time management, organizational skills, and attention to detail. Excellent communication skills in English, both written and verbal. A proactive, self-driven attitude with the ability to work independently. Problem-solving mindset with a commitment to continuous improvement. Qualifications ITIL Foundation certification. CompTIA A+/Network+ or equivalent. Familiarity with ISO 27001 or other compliance frameworks.

Role Purpose We are looking for an experienced Software Development Engineer in Test III to work in distributed QA team and help with the project deliveries in stipulated timelines while using the optimised and efficient testing methodologies To be successful in this role, the candidate must have a passion for working in a high performing team using manual and automation test approach The candidate must have experience designing test cases and building solid automation frameworks & tools used by QA teams The candidate must have experience improving process and technological changes throughout QA organization. Key Responsibilities Automation test case development and maintenance of test automation Take ownership of QA requirements and effectively communicate with Dev and Product regarding automation updates & testing statuses. Understand complex nature of the application and design & develop automation scenarios. Provide testing guidance to the technology Team Lead and coordinate the application enhancement and tech ops testing activities with technology and business teams. Define and establish test strategy and provide QA process improvement suggestions. Should work as Individual Contributor Participate in team communication and collaborate in planning activities, including stand-ups, iteration planning meetings (IPM), and retrospectives. Communicate regular updates on project status (e.g., work completed, work in progress, next steps, risks, quality, KPIs, and costs) to Peers, Product managers, QA Manager, Engineering team and others. Key Skills and Competencies Experience in Manual & Automated Testing of Enterprise Class and Financial application, Middleware and Backend systems. Expert in API testing using Postman/SOAP UI Experience in API Automation using Rest Assured framework with Java Experience with UI testing on multiple platforms and devices. Experience in automated testing of backend systems and batch jobs. Experience using SQL in writing and understanding queries and procedures. Hands on experience with Unix platform using basic commands on day-to-day basis. Good to have experience in CI/CD using Jenkins / Github Actions Experience with server log analysis and validations using terminal or cloud-based logging system Experience with debugging application issues via server logs in the backend system Good experience in understanding the requirements and taking ownership of tasks. Knowledge of AWS / Cloud would be a plus. Should be self-driven engineer with desire to use practical and professional concepts in QA along with application of QA standards and procedures to resolve routine issues. Should be able to write use cases based on product requirements, execute them and report issues in bug tracking system. Should be a self-starter Helps QA community to impart necessary technical knowledge. Exposure to test management and bug tracking tool (like ALM, Testrail, X-Ray, JIRA or others), Agile methodologies Knowledge regarding financial services, and workflows, payment gateways, e-wallets etc. Should have excellent written and verbal communication Qualifications Bachelor of Engineering in Computer science or equivalent degree of 4 years Overall experience of 8-10 years in Quality Assurance and Testing with relevant 4-5 years hands on experience in Automation.

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role Title: Sr. Merchant Integration Manager Department: Operations (Launch Team) Reports to: Head of Partner Integrations Role Purpose We are seeking a dynamic and driven individual to join us as Senior Merchant Integration Manager within our Merchant Services department. In this pivotal role you will lead the integration of both prospective and existing merchants, serving as the primary point of contact and technical advisor throughout the onboarding journey. You will be responsible for the end-to-end execution of integration projects ensuring quality delivery. As the subject matter expert on merchant integrations you will play a key role in shaping the merchant experience and driving operational excellence across teams. We value professionals who are passionate about continuous improvement, cross-functional collaboration and delivering meaningful impact through well executed integrations. Key Responsibilities Be the primary technical point of contact for prospective merchants throughout the integration lifecycle. Lead end-to-end onboarding and API implementation efforts, ensuring timely and successful go-lives. Translate complex technical concepts into accessible language for business stakeholders. Coordinate with cross-functional teams to identify, troubleshoot and resolve integration blockers. Maintain deep expertise in Boku s payment APIs and platform capabilities. Collaborate with Product team to relay merchant feedback and advocate for scalable solutions. Continuously improve integration playbooks, documentation, and best practices. Monitor integration KPIs and merchant satisfaction to drive continuous improvement. Plan, organize and lead recurring integration meetings (both internal and external stakeholders) Proactively identify, communicate and mitigate project risks, delays or technical gaps Advise merchants on solution design to support scalable and efficient integrations Clearly document and maintain project specific documentation within internal systems and tools Measures of Success 1. Timely Delivery Meeting or exceeding integration project deadlines and issue resolution without compromising on quality. Efficient management of multiple tasks and projects 2. Technical Integration Quality Delivery of robust, scalable and secure integration solutions Minimizing post-launch issues through thorough validation and proactive technical planning 3. Documentation & Reporting Maintaining comprehensive, accurate and up-up-date documentation for all integration projects Providing transparent and timely reporting on integration progress, risks and issue resolutions 4. Effective Communication & Collaboration Clear and consistent communication keeping internal and external stakeholders informed Proactive cross functional collaboration to resolve any blockers efficiently. 5. Adaptability and Problem Solving Ability to handle dynamic and evolving project requirements with minimal disruption to timelines or outcomes Proactive identification of integration blockers and risks and ownership of its resolutions Key Skills and Competencies Proven track record of successfully managing large projects (API based) in the payment industry. Experience of working directly with merchants, payment providers and business across different regions Proficient and deep understanding in API testing tools (e.g. Postman, Swagger..) Basic knowledge of SQL. Skilled in log analysis, with a strong ability to troubleshoot complex issues. Excellent communication skills for technical and non-technical audiences Self-motivated and able to thrive in fast-paced, often ambiguous environments with frequent changes. Comfortable working with colleagues across different time zones and in cross-functional teams. Strong technical project management skills to oversee and prioritize multiple projects/initiatives Quick learner with strong analytical and problem-solving skills for new technologies. Deep understanding of payment industry standards, ideally local payment methods, and compliance requirements. Qualifications Degree in Technology/Engineering or a related field. (preferred) 6+ years of experience in technical project management, solutions engineering or integration management ideally in a fintech, payments environment

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role Purpose We are looking for an experienced Software Development Engineer in Test III to work in distributed QA team and help with the project deliveries in stipulated timelines while using the optimised and efficient testing methodologies. To be successful in this role, the candidate must have a passion for working in a high performing team using manual and automation test approach. The candidate must have experience designing test cases, test plans and building automation framework and tools used by QA teams. The candidate must have experience improving process and technological changes throughout QA organization. Key Responsibilities Take ownership of QA requirements, finalise the testing scope and communicate effectively with Technical Project Managers. Understand complex nature of the application and come up with the test plan. Provide testing guidance to the technology Team Lead and coordinate the application enhancement and tech ops testing activities with technology and business teams. Should understand the requirement, design and develop the automation test cases. Define and establish test strategy and provide QA process improvement suggestions. Should work as Individual Contributor Participate in team communication and collaborate in planning activities, including stand-ups, iteration planning meetings (IPM), and retrospectives. Communicate regular updates on project status (e.g., work completed, work in progress, next steps, risks, quality, KPIs, and costs) to Peers, Product managers, QA Manager, Engineering team and others. Key Skills and Competencies Strong experience in Manual Testing of Enterprise Class and Financial application, Middleware and Backend systems. Expert in API testing using Postman/SOAP UI Experience in API Automation using Rest Assured framework with Java Experience with UI testing on multiple platforms and devices. Experience with Automation test case development and maintenance of test automation Experience using SQL in writing and understanding queries and procedures. Hands on experience with Unix platform using basic commands on day-to-day basis Experience with server log analysis and validations using terminal or cloud-based logging system Experience with debugging application issues via server logs in the backend system Good experience in understanding the requirements and taking ownership of tasks. Knowledge of AWS / Cloud would be a plus. Should be self-driven engineer with desire to use practical and professional concepts in QA along with application of QA standards and procedures to resolve routine issues. Should be able to write use cases based on product requirements, execute them and report issues in bug tracking system. Should be a self-starter. Helps QA community to impart necessary technical knowledge. Exposure to test management and bug tracking tool (like ALM, Testrail , X-Ray, JIRA or others), Agile methodologies. Knowledge regarding financial services, and workflows, payment gateways, e-wallets etc. Should have excellent written and verbal communication Qualifications Bachelor of Engineering in Computer science or equivalent degree of 4 years Overall experience of 8-10 years in Quality Assurance and Testing with relevant 2 years hands on experience in Automation.

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. ROLE TITLE: Lead Delivery Manager DEPARTMENT: Operations ROLE PURPOSE The Lead Delivery Manager will own the strategic direction, execution, and management of various payment programs. This role owns the technical and operational relationship with payments issuers like Digital Wallets, Banking Schemes, Mobile Carriers and leads the technical scoping and integration of their payment solutions into Boku Payments platform. You will be a leader playing a significant role in aligning different cross functional teams, resolving conflicts and coming up with solutions, providing guidance and taking complete ownership of the delivery. This is not only a highly externally focused role, but also one that is pivotal to internal teams serving as the payment solution expert for the markets covered. If you thrive in a fast-paced, constantly challenging environment, we’d love to talk with you. RESPONSIBILITIES Lead Delivery Manager responsibilities will be as listed below Program Leadership : Lead and drive forward strategically important and complex programs and initiatives that span across multiple teams. Cross-Functional Collaboration: Partner with product, engineering, commercial, regulatory and legal teams. Identify cross-team dependencies to incorporate them into the program planning process. Stakeholder Management: Must manage relationships with various stakeholders (technical & non-technical) to ensure the teams are working towards a common goal. Program Ownership : Ability to take decisions independently and owning the responsibility of the decision. Ability to take complete accountability of the project / program and guiding other team members. Strategic Planning : Ability to define the program's objectives, outline the scope, and develop a comprehensive plan that aligns with the organization’s strategic goal. Team Leadership and Coordination : They lead cross-functional teams, fostering collaboration among project managers, engineers, and other stakeholders to ensure cohesive effort and timely execution. Risk Management: Identifying potential risks and devising mitigation strategies is critical, ensuring the program remains on track despite unforeseen challenges. Quality Assurance : Overseeing the quality of deliverables, implementing quality control measures, and ensuring the final product meets the set standards and requirements. Continuous Improvement : Post-delivery, analyze project outcomes, identify areas for improvement, and integrate lessons learned into future projects. Business Acumen and the ability to support commercial and other cross functional team by providing required and anticipated inputs MEASURES OF SUCCESS: Timely Delivery of projects and Programs: Percentage of projects and programs delivered within the planned time. Alignment with Organizational Goals: Programs deliver measurable outcomes that align with the organization’s strategic priorities. Process Improvements : Identifying process gaps and introducing process improvements as and when required. Conflict Resolution: Success in resolving conflicts and ensuring alignment among diverse teams and stakeholders. Crisis Management: Effectiveness in navigating challenges or crises without significant impact on program delivery. Operate as One : Foster collaboration across departments for a unified approach towards a program or a project. Know the Impact : Ensure the solution delivered is scalable and in line with Boku’s roadmap to ensure both Boku and Boku’s merchants benefit in the long run. Unleash Ingenuity : Identify innovative solutions to optimize processes to provide best of class solution to Boku’s merchant. KEY SKILLS AND COMPETENCIES 15+ years of Program Management experience in a technical capacity required, preferably within payments industry Experience in Payments Products Strong leadership and team management skills. Exceptional communication and interpersonal abilities. Strategic thinker with the ability to align program objectives with company goals. Proficiency in program management software and tools. Leadership skill and experience in leading a team of Project Managers Strong project management skills, preferably with experience in system integration in payments domain Strong analytical and quantitative skills to gather insights from data to identify underlying issues. QUALIFICATIONS Graduation in Technology / Engineering (Preferred) Project / Program Management Professional (Preferred) Scrum Master Certification (Preferred)

We are seeking an experienced Quality Engineering Manager to take charge of our QA teams and elevate our testing processes to a new level by prioritizing automation, standardizing procedures, instilling best practices, and implementing effective tools. The ideal candidate should possess a forward-thinking approach towards technology and demonstrate hands-on expertise in cultivating high-performance teams. Additionally, the candidate must have a proven track record in designing and constructing automation frameworks and tools for QA teams, as well as driving process and technological enhancements across the Engineering organization. Your primary responsibilities will include leading, managing, and mentoring technical QA teams, closely collaborating with Product and Engineering departments to ensure alignment with product roadmap timelines, defining and executing testing methodologies in coordination with Senior Leadership, and identifying opportunities to introduce an automation-first approach. You will also strategize and implement initiatives to enhance product and platform quality through the adoption of tools and processes, address technical testing challenges, and guide the team towards an optimized automation strategy. Furthermore, your role will involve leveraging your expertise in test automation and software engineering best practices to influence design and implementation decisions, monitoring test metrics, collaborating with other engineering teams to address gaps, contributing technically to projects when necessary, and spearheading process improvement efforts to enhance overall Engineering practices. In terms of skills and competencies, the successful candidate should have experience with distributed Microservices architecture applications and End to End testing, proficiency in test automation frameworks such as Selenium and scripting languages like Python and Java, familiarity with Backend test automation tools for batch jobs and server-side applications, a solid grasp of software testing methodologies, tools, and CI/CD pipelines, and the ability to develop and implement QA strategies using both open-source and proprietary technologies. Moreover, you should possess strong analytical capabilities, exceptional problem-solving skills, and experience in managing distributed teams, along with a collaborative and communicative approach towards work. Knowledge of cloud platforms like AWS and Azure, containerization tools such as Docker and Kubernetes, familiarity with Scrum methodologies and project management, and a track record of driving organizational change with cross-functional stakeholders will be advantageous. To qualify for this role, you should hold a Bachelor's degree in Computer Science or a related field, have at least 3 years of experience in people management, specifically overseeing SDETs and engaging effectively with colleagues across different departments, and possess a minimum of 10 years of experience in the Software testing domain, including designing automation frameworks, testing tools, and automation tests.,

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role Purpose: We are looking for an experienced Full Stack Software Engineer to join our dynamic development team. The ideal candidate will possess strong expertise in modern frontend frameworks as well as Java backend development, and have a passion for creating scalable, high-performance web applications. This position provides an opportunity to work across the entire technology stack and to contribute to architectural decisions that propel our product forward. This role is specifically for the Tools team, whose primary objective is to enhance Bokus operational efficiency by developing tools and tooling platforms for other teams. The main stakeholders for these tools and platforms will be engineering teams, while a few operational teams at Boku will serve as secondary stakeholders. As part of this role, you will face the challenge of building end-to-end platforms and libraries that will enable the development of future scalable applications at Boku. We are looking to onboard a full stack developer who has experience in building applications with UI technologies. Key Responsibilities: Frontend Development Work primarily with Angular for new projects and feature development Maintain and enhance existing applications built with Vue.js and Angular Collaborate with UX/UI designers to implement pixel-perfect designs Implement state management solutions and optimize frontend performance Develop and maintain frontend unit tests and integration tests Backend Development Design, develop, and maintain robust Java-based applications using Spring MVC Build and optimize RESTful APIs and microservices architectures Implement security best practices including authentication, authorization, and data protection Design and work with relational databases (MySQL, PostgreSQL, Oracle) including complex schema design Implement caching strategies and performance optimizations Write comprehensive unit tests and perform thorough development testing System Design & Architecture An ability to think through stakeholder s pain points and requirements and to come up with a simple, elegant solution. Design scalable, distributed systems and microservices architectures Create system architecture diagrams and technical specifications Participate in architectural discussions and technical decision-making Design for high availability, performance, and fault tolerance Plan system scalability and capacity requirements Architect end-to-end solutions that seamlessly integrate frontend and backend systems Handle data flow and API integration between frontend and backend services Optimize application performance across the full stack Implement monitoring, logging, and error handling strategies Other Responsibilities Work hands-on with a highly skilled team of Engineers and Product Managers to ideate, build, and improve Boku s tooling platform. Participate in all phases of the software development lifecycle, including design, development, testing and release. Mentors and coaches other engineers and conduct code reviews Contribute to technical documentation and best practices Collaborate with DevOps teams on deployment and infrastructure decisions Own the products that you build, become the domain expert, and be actively involved in strategic direction and product decisions. Sharing knowledge and drive best practices in frontend web development across the Engineering teams by giving brown bags, writing article, etc. Key Skills and Competencies: Solid experience with at least one modern frontend framework (Angular or React) Strong expertise in Java or other OOP languages with deep understanding of object-oriented programming principles. Strong software design and architecture skills Ability to work collaboratively and effectively with cross-functional teams: Product Management, Quality Assurance, Technical project managers, Merchant support, etc. Excellent written and verbal communication skills to document and explain technical design, best practices, and integration guide to both technical and non-technical audiences. Experience building products that are hosted in the cloud (AWS, GCP, Azure etc). Strong JavaScript, HTML5, and CSS3 skills Extensive experience with Spring Framework, including Spring MVC and/or Spring Boot Strong expertise in relational databases (MySQL, PostgreSQL, Oracle) Experience with testing frameworks (JUnit, Jest, Cypress) Experience with RESTful API design and implementation Experience with some (or all) of the following technologies/frameworks/tools: JMS, JPA/Hibernate, Jersey, Jetty, Kubernetes Experience using agile methodologies and tools Experience with microservice architecture Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) Understanding of version control systems (Git) Knowledge of build tools (Maven, Gradle) and frontend build processes (Webpack, Vite) Collaborate closely with QA team to develop effective test cases and provide support with technical expertise during QA testing Strong problem-solving and analytical thinking abilities Excellent communication skills and ability to work in a collaborative team environment Self-motivated with ability to work independently and manage multiple priorities Willingness to learn new technologies and adapt to changing requirements Strong attention to detail and commitment to code quality Qualifications: 7+ years of professional software development experience Bachelor s degree or equivalent in Computer Science Engineering or Information Technology