Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.. JOB DESCRIPTION:. We are seeking an experienced Lead Technical Project Manager to own the technical and operational relationship with resellers (mostly mobile carriers) and biggest streaming merchants, and lead the technical review and integration of our bundling solutions with them. The successful candidate will work directly with both resellers and merchants on a daily basis to assess their technical capability to support our bundling integration requirements and integrate these solutions with limited resources and under tight timelines. The Lead Technical Project Manager will be responsible for managing multiple integration projects from initiation to delivery by managing cross-functional teams, overseeing project development, coordinating resources, and ensuring timely delivery of projects within the scope and utilizing given resources.. YOUR RESPONSIBILITIES WILL INCLUDE:. Conduct comprehensive gap analysis and solution design with resellers to ensure their bundling solutions meet the required technical and operational requirements of respective merchants (including non-standard project-based integrations).. Ensure that Solution Designs are done according to existing standards and best practices.. Lead project planning effort in the creation of project plan, tasks, and schedules.. Effectively address project change requests and expectations, while reducing scope creep.. Manage integration projects from initiation to launch, focusing on time and quality.. Maintain effective communication of project updates and issues with resellers and merchants, as well as with internal stakeholders.. Organize and facilitate regular project scrum to track project tasks and dependencies.. Manage project documentation, including Solution Designs, project plans, status reports, meeting minutes, and other project documents.. Drive technical issues for launched integrations to resolution with urgency and focus, and serve as an escalation point.. Support Business Development in the pre-sales phase with technical inputs as and when required.. WE ARE LOOKING FOR:. 8+ years of technical project management, with a proven track record of successfully delivering complex projects involving API integrations within scope, time, and budget.. Experience in managing integration projects in the fintech, payments, or mobile industry is preferred.. Strong leadership, communication, and collaboration skills, with the ability to build relationships and influence stakeholders.. Extensive experience in project management methodologies, such as Agile, Scrum, Waterfall, etc.. Proven ability to manage and lead cross-functional teams, including developers, QA, product managers and business stakeholders, both internal and external.. High degree of technical competency in software development practices, project management, and the ability to bridge the gap between technology and business needs.. Strong analytical and quantitative skills in order to gather insights from data to identify underlying issues.. Experience integrating with third party web services across a variety of technologies (e.g. REST, SOAP, etc.).. Excellent SQL skills.. You thrive in a fast-paced, Scrum/Agile development environment with ability to multi-task and respond flexibly to change.. You deal well with ambiguity and changing deadlines while keeping focused on delivering results.. You are comfortable getting hands-on in day-to-day tasks to get things done. No task is beneath you.. You are an experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail.. Fluent written and spoken English in both business and technical/IT setting.. WE OFFER YOU:. Stock options for publicly listed Boku Inc.. Extra vacation days between Christmas and New Year.. Home Office equipment budget.. We are a family-friendly employer with a certified gold level.. Exciting possibility to work with well-known names in the internet/digital/mobile/gaming industry.. Personal development, growth & learning opportunities in a motivated, talented and international team..

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role Purpose We are looking for an experienced Quality Engineering Manager to lead our QA teams and help take our testing to the next level by taking an automation-first approach, maturing and standardizing our processes, implementing best-practices and tooling. To be successful in this role, the candidate must have a mature outlook towards technology and hands-on experience in growing a high performing team. The candidate must have experience designing and build automation framework and tools used by QA teams. The candidate must have experience driving process and technological changes throughout Engineering organization. Key Responsibilities Lead, manage and mentor technical QA teamsPartner closely with Product and Engineering teams to ensure seamless integration with product roadmap delivery schedulesWork with Senior Leadership to define and execute the overall testing methodology and approachIdentify and strategize opportunities to implement automation-first approach.Identify opportunities and implement strategies to improve the quality of our product and platform through introduction of tooling and processesLeverage your technical expertise in smoothening out technical testing roadblocks and mentoring the team to take an optimized approach towards automation.Apply your growing experience and understanding of Test automation and software engineering best practices to influence design and implementation approachesTrack test gaps, quality, and productivity metrics. Work with other engineering teams to improve gaps from this data.Roll out your sleeves and contribute technically to project/initiatives as neededLead process improvement initiatives to improve Engineering as a wholeContribute to build a high performing engineering culture that is technical, and data drivenPerform Hiring in QA teamNegotiating with Engineering and Product Peers on QA capacity for the incoming work Key Skills and Competencies Experience with distributed Microservices architecture application and End to End testing of these type of applicationsExpertise in test automation frameworks (e.g., Selenium) and scripting languages (e.g., Python, Java)Experience with Backend (batch jobs, server side) test automation toolsStrong understanding of software testing methodologies, tools, and best practices Strong understanding of CI/CD pipelines and integrating automated tests in a DevOps environment Developed and successfully implemented QA strategies and processes leveraging open-source technologies, as well as in-house builtStrong understanding of testing practices, testing framework and toolsAbility to dive into technical details and troubleshoot production issues as neededExperience managing and working with distributed teamsKnown for being curious, collaborative, great at communication and always willing to go above and beyondKnowledge of cloud platforms (AWS, Azure) and containerization tools (Docker, Kubernetes) is a plusExperience with Scrum systems and Project managementExperience in driving organizational change with cross-functional stakeholdersStrong organizational skill and detailed orientedExperience with performance reviewsGood to have Payments domain/Fintech experience Qualifications Bachelor of Engineering in Computer science or equivalent degree of 4 years3+ years of experience in people management, managing a team of SDETs and effectively communicating with Cross department Peers10+ years working in Software testing domain, designing and implementing automation framework, testing tools and developing automation tests

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role Title: Technical Support Engineer - Tier 3 Reports to: Senior Technical Support Manager Role Purpose The Tier 3 Technical Support Engineer is responsible for resolving the most complex technical issues within the Production Support Team. This role requires a deep understanding of web applications, APIs, cloud computing, and system architectures to diagnose and resolve escalated technical problems.As a subject-matter expert, this role involves creating documentation, optimizing processes, and proactively identifying technical challenges that impact product performance. The Engineer collaborates with Support Analysts, Technicians, Engineers, and Support Management to ensure service-level agreements (SLAs) are met and exceeded.This position is highly analytical and technical, requiring strong troubleshooting, critical thinking, and scripting skills to resolve system inefficiencies and contribute to continuous service improvements. Key Responsibilities Provide technical support through email, chat, and service management platforms, focusing on complex, high-impact technical issues.Investigate and resolve escalated issues related to APIs, web applications, microservices, and system performance.Analyze logs, error messages, and stack traces to identify root causes and propose effective solutions.Optimize SLA latencies by monitoring API performance and resolving bottlenecks.Support ongoing operations by handling technical requests, maintaining service stability, and documenting issue resolutions.Collaborate with Engineering teams to test, validate, and deploy fixes for software defects.Develop and enhance knowledge bases by contributing troubleshooting guides, best practices, and technical documentation.Train and mentor Tier 1 and Tier 2 support staff, ensuring skill development and process adherence.Assist in incident management, driving resolution for critical system outages and technical failures.Proactively identify inefficiencies in workflows and propose automation or process improvements. Measures of Success Technical Issue Resolution - Efficient diagnosis and resolution of high-complexity support cases with minimal escalations to Engineering. SLA Performance - Optimizing response and resolution times for critical system issues. Collaboration Knowledge Sharing - Supporting cross-functional teams and contributing technical documentation. Proactive System Improvements - Identifying patterns in technical issues and recommending long-term fixes or automation. Incident Response - Effectively leading troubleshooting efforts for urgent, high-impact incidents. Key Skills and Competencies Databases knowledge - Practical experience with SQL databases, including querying, optimization, and troubleshooting.Analytics - Proficient in log analysis, error message interpretation, and diagnosing system failures.Experience - Minimum 5 years of experience in technical support, production support, or engineering roles with a focus on web applications and APIs.Background - Strong knowledge of Linux, Java, SQL, Git, AWS, APIs, and microservices architecture. Proficiency in scripting for task automation is highly desirable.Attitude - Strong troubleshooting and diagnostic skills, with the ability to communicate complex technical concepts to non-technical stakeholders.Teamwork - Proactive, accountable, and collaborative team player who takes ownership of technical challenges. Qualifications Bachelors degree in Computer Science, Information Technology, or related field, or equivalent technical experience.Strong understanding of computer systems, web applications, APIs, and security protocols.Proficiency in statistical analysis to identify system problems and performance trends.Experience with Java or Python, along with related frameworks (Java is a plus).Expertise in REST, JSON, API architecture, and microservices.Familiarity with AWS and cloud computing platforms for managing scalable applications.Hands-on experience in log analysis, troubleshooting, and debugging system failures.Excellent communication skills, with the ability to translate technical findings into actionable insights.Experience in electronic payment processing and troubleshooting in e-commerce environments.Strong skills in data analysis, relational databases, data visualization, and Excel-based analysis tools.Ability to thrive under pressure, multitask effectively, and handle high-priority incidents in a fast-paced environment.Passion for continuous learning and professional growth, with a proactive approach to problem-solving.Flexibility in working hours to accommodate global support needs.

We are seeking a dynamic and experienced Partnerships Manager to lead and manage relationships with banks, payment service providers (PSPs), schemes, payment providers and other key stakeholders in the payment s ecosystem, including UPI, IMPS, cards and other payments schemes . The ideal candidate will have a deep understanding of digital payments, banking partnerships, and regulatory frameworks governing A2A payments in India. Key Responsibilities Partnership Development & Management: Establish and manage strategic partnerships with banks, PSPs, NPCI, and fintech players to enhance A2A payment adoption. Negotiate and finalize agreements with financial institutions and third-party service providers to drive business objectives. Work closely with banking partners to enhance payment infrastructure , onboarding processes, and product innovation. Building relationships - Establish and maintain strong rapport with clients, partners and other stakeholders. Business & Ecosystem Growth: Drive UPI and A2A payment adoption through partnerships with banks, merchants, fintech firms, and payment aggregators. Identify new business opportunities , industry trends, and technological advancements in the digital payments ecosystem. New Business Development: Identify and manage a sales pipeline from the Next 150 list that projects 3x quota target and a sales forecast that projects 2x quota target Sales Management: Lead the entire sales process from initial lead generation to closing deals. Create and execute sales strategies that align with Boku s business objectives. Fully understand and quantify merchant challenges with respect to growth, expansion and execution in the markets. Perform gap analysis. Enlist Boku SMEs to ideate, craft and deploy solutions to merchant problems. Collaborate with internal teams (Product, Compliance, Legal, Tech) to align partner strategies with business goals. Developing and implementing strategies - Develop and expand Boku s business in country and adapt Boku s strategies to fit the local market. Build and nurture strong, long-term relationships with new and existing clients. Understand client needs and act as the main point of contact for all sales-related inquiries. Market trends - research and analyze market trends and competitor performance to develop effective strategies, followed by execution of the plans. Compliance & Regulatory Engagement: Ensure all partnership engagements adhere to RBI, NPCI, and other regulatory requirements. Stay updated on compliance changes, risk management practices , and security measures for A2A payments. Represent the company in discussions with regulatory bodies and industry stakeholders. Ensuring compliance - working with internal teams to ensure compliance to local regulations Operational efficiency - working with the team to ensure efficiency of operations with partners through optimization and process improvements Performance Monitoring & Optimization: Track and analyze partner performance using KPIs such as transaction volumes, success rates, revenue impact, and cost optimization . Work with tech and operations teams to troubleshoot and optimize payment processing, fraud mitigation, and operational efficiencies . Implement and monitor SLA agreements with partners to ensure seamless service delivery. Key Skills and Competencies Self-starter with a customer centric focus. An analytical mindset. Attention to detail. Experience and demonstrable records in managing complex projects, collaborating & engagement with internal & external cross functional teams & key stakeholders Possess good judgement and ability to make effective decisions in a timely manner. Ability to develop and execute effective sales and understanding the partners requirements. Understanding of digital payments, alternative payment methods, and global transaction ecosystems. Ability to respond flexibly to change. Strong written and oral communication skills in both English. Qualifications Bachelor s degree/diploma At least 5 years of experience working in a combination of business development, project management, marketing or product development, preferably in Payments/Fintech Prior experience working with a fintech company, bank, or PSP in a partnership or business development role . Understanding of technical integrations (APIs, SDKs) related to payment processing . Knowledge of emerging payment trends such as UPI Lite, UPI Global, and real-time cross-border payments .

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.. SUMMARY:. As a Support Analyst, you will contribute to our best-in-class payment services by providing prompt and accurate support to customers, partners, and internal stakeholders. Working alongside a team of Customer Support Agents, Operations Support Technicians and Engineers, and support management, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a strong focus on technical and analytical skills, you will ensure timely and effective resolution of requests.. RESPONSBILITIES:. Assist customers, partners, and internal stakeholders through various communication channels, including email, chat, and service management platforms.. Promptly acknowledge and resolve customer requests according to priority and within defined service level agreements.. Follow standard operating procedures, utilizing knowledge base articles, internal documentation, and training resources to resolve requests.. Support ongoing service operations by monitoring and managing vendor services, reconciling transactions and subscription accounts, and handling offline refund processing.. Provide professional, courteous, and efficient service, exceeding customer expectations.. Collaborate with the Customer Support team, offering expertise and assistance for ad-hoc or complex cases.. Escalate advanced or ad-hoc requests to higher-level tiers or other internal teams when necessary.. Contribute to the maintenance of accurate knowledge bases and standard operating procedures, integrating insights from support case resolutions to enhance overall knowledge.. Utilize analysis and information retrieval tools to gather, analyze, troubleshoot, and resolve customer requests.. Develop and maintain a comprehensive understanding of our products, services, programs, and customer requirements.. QUALIFICATIONS:. Higher education, such as a bachelor's degree, or equivalent work experience.. Minimum of 2 years' experience in customer-facing support roles, such as customer support, customer success, help desk, or technical support.. Proficiency in online electronic payment processing, including transaction troubleshooting and familiarity with ecommerce environments.. Familiarity with service management tools like Zendesk, Jira Service Management, or Service Now.. Strong data analysis skills, including working with relational databases, data visualization, Microsoft Excel data analysis tools (including Pivot tables), and statistical analysis.. Working knowledge of websites, web applications, and mobile applications, including APIs.. Excellent critical thinking and analytical skills, enabling effective problem-solving and decisionmaking.. Strong verbal and written communication skills in English, with a customer-centric approach.. Ability to thrive under pressure while maintaining professionalism.. Excellent multitasking abilities and the capacity to make real-time decisions in a fast-paced, high-volume environment.. Eagerness to learn and grow, particularly in technical areas.. Self-motivation, initiative, and accountability in handling responsibilities and tasks.. Effective collaboration skills, both in individual and team-oriented settings, with active participation.. Flexibility in working hours, as occasional work outside of traditional office hours may be required to serve our global customer base.. The ideal candidate for this role has a minimum of 2 years' experience in customer or client-facing support roles, preferably within the financial services or technology industry. They are analytically inclined and possess a strong record of accomplishment of supporting technical and product operations in a customer/client-based environment. With demonstrated proficiency in customer support functions and beginner-level or higher experience in technical support, they excel in providing exceptional service and resolving issues efficiently. If you embody these qualifications, we encourage you to apply and join our team as we strive for excellence in delivering outstanding support..

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.. At Boku, we are revolutionizing the payments landscape by offering a scalable, secure, and reliable payment network that connects global merchants with the world's most popular local payment methods. Our commitment to innovation and customer satisfaction drives us to the forefront of the industry. Join us to be part of a Product Team to bring impactful changes to our business.. THE OPPORTUNITY:. As a Senior Technical Product Manager, youll play a pivotal role in driving the strategic vision and execution of our roadmap to support scaling and growth. Working closely with cross-functional teams, you will develop features and solutions that streamline processes while ensuring scalability, reliability, and performance. This role is ideal for a candidate with a solid technical foundation, excellent communication skills, and a data-driven approach to product management.. KEY RESPONSIBILITIES:. Product leadership:Lead the product lifecycle by building roadmap, gathering requirements, prioritizing product backlogs, and providing documentation and training as needed.. Stakeholder management:Serve as the primary liaison between Engineering, Product, and other business units. Manage priorities, align teams, and communicate product vision, roadmap, and progress to stakeholders, including senior leadership.. Strategy development:Collaborate with Engineering to conduct research, define, and execute product strategy and roadmap to meet business needs and drive scalability.. Innovation and scalability:Identify and implement innovative solutions that enhance product value, user experience, and operational efficiency.. Market and competitive analysis:Stay updated on industry trends, emerging technologies, and competitive landscapes to inform product strategy and positioning.. QUALIFICATIONS:. Bachelors or Masters in Computer Science, Engineering, or a related field.. 5+ years of experience in product management with a strong technical foundation. MBA training is a plus.. Proven experience in delivering impactful technical products that drive growth and scalability.. Strong understanding of software development processes, technologies, architectures, and best practices.. Experience with cloud solutions; AWS experience is preferred.. Proficient in Agile and Scrum methodologies, with skills in product discovery, planning, prioritization, requirements definition, release management.. Strong communication skills with the ability to bridge technical and non-technical stakeholders and influence cross-functional teams and senior leadership.. Self-driven, highly organized, and able to manage multiple tasks and stakeholders to deliver on schedule.. IDEAL CANDIDATE PROFILE:. Prior experience as a full-stack engineer or similar technical role, capable of engaging in technical discussions.. Engineering leaders or managers with prior working experience as Product Managers, who are looking to transition into Product Management, are strongly encouraged to apply.. Growth-oriented, proactive, and capable of working independently with minimal guidance.. Flexible and able to coordinate across different time zones; experience in international markets is a plus.. Familiarity with the payment industry and regulatory environments is a plus.. WHY JOIN US?. Impact:Play a pivotal role in shaping the future of our business and making a tangible impact on our business and customers.. Growth:Be part of a fast-growing global company where you can grow your skills and career alongside the business.. Culture:Join a collaborative, innovative, and inclusive culture that values every team member's contribution and fosters professional development.. Benefits:Enjoy competitive compensation, comprehensive benefits, and flexible working arrangements..

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role Purpose We are looking for an experienced Software Development Engineer in Test III to work in distributed QA team and help with the project deliveries in stipulated timelines while using the optimised and efficient testing methodologies. To be successful in this role, the candidate must have a passion for working in a high performing team using manual and automation test approach. The candidate must have experience designing test cases and building solid automation frameworks tools used by QA teams. The candidate must have experience improving process and technological changes throughout QA organization. Key Responsibilities Automation test case development and maintenance of test automation Take ownership of QA requirements and effectively communicate with Dev and Product regarding automation updates testing statuses. Understand complex nature of the application and design develop automation scenarios. Provide testing guidance to the technology Team Lead and coordinate the application enhancement and tech ops testing activities with technology and business teams. Define and establish test strategy and provide QA process improvement suggestions. Should work as Individual Contributor Participate in team communication and collaborate in planning activities, including stand-ups, iteration planning meetings (IPM), and retrospectives. Communicate regular updates on project status (e.g., work completed, work in progress, next steps, risks, quality, KPIs, and costs) to Peers, Product managers, QA Manager, Engineering team and others. Key Skills and Competencies Experience in Manual Automated Testing of Enterprise Class and Financial application, Middleware and Backend systems. Expert in API testing using Postman/SOAP UI Experience in API Automation using Rest Assured framework with Java Experience with UI testing on multiple platforms and devices. Experience in automated testing of backend systems and batch jobs. Experience using SQL in writing and understanding queries and procedures. Hands on experience with Unix platform using basic commands on day-to-day basis. Good to have experience in CI/CD using Jenkins / Github Actions Experience with server log analysis and validations using terminal or cloud-based logging system Experience with debugging application issues via server logs in the backend system Good experience in understanding the requirements and taking ownership of tasks. Knowledge of AWS / Cloud would be a plus. Should be self-driven engineer with desire to use practical and professional concepts in QA along with application of QA standards and procedures to resolve routine issues. Should be able to write use cases based on product requirements, execute them and report issues in bug tracking system. Should be a self-starter. Helps QA community to impart necessary technical knowledge. Exposure to test management and bug tracking tool (like ALM, Testrail, X-Ray, JIRA or others), Agile methodologies. Knowledge regarding financial services, and workflows, payment gateways, e-wallets etc. Should have excellent written and verbal communication Qualifications Bachelor of Engineering in Computer science or equivalent degree of 4 years Overall experience of 8-10 years in Quality Assurance and Testing with relevant 4-5 years hands on experience in Automation.