Job
Description
Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role Title: Sr. Merchant Integration Manager Department: Operations (Launch Team) Reports to: Head of Partner Integrations Role Purpose We are seeking a dynamic and driven individual to join us as Senior Merchant Integration Manager within our Merchant Services department. In this pivotal role you will lead the integration of both prospective and existing merchants, serving as the primary point of contact and technical advisor throughout the onboarding journey. You will be responsible for the end-to-end execution of integration projects ensuring quality delivery. As the subject matter expert on merchant integrations you will play a key role in shaping the merchant experience and driving operational excellence across teams. We value professionals who are passionate about continuous improvement, cross-functional collaboration and delivering meaningful impact through well executed integrations. Key Responsibilities Be the primary technical point of contact for prospective merchants throughout the integration lifecycle. Lead end-to-end onboarding and API implementation efforts, ensuring timely and successful go-lives. Translate complex technical concepts into accessible language for business stakeholders. Coordinate with cross-functional teams to identify, troubleshoot and resolve integration blockers. Maintain deep expertise in Boku s payment APIs and platform capabilities. Collaborate with Product team to relay merchant feedback and advocate for scalable solutions. Continuously improve integration playbooks, documentation, and best practices. Monitor integration KPIs and merchant satisfaction to drive continuous improvement. Plan, organize and lead recurring integration meetings (both internal and external stakeholders) Proactively identify, communicate and mitigate project risks, delays or technical gaps Advise merchants on solution design to support scalable and efficient integrations Clearly document and maintain project specific documentation within internal systems and tools Measures of Success 1. Timely Delivery Meeting or exceeding integration project deadlines and issue resolution without compromising on quality. Efficient management of multiple tasks and projects 2. Technical Integration Quality Delivery of robust, scalable and secure integration solutions Minimizing post-launch issues through thorough validation and proactive technical planning 3. Documentation & Reporting Maintaining comprehensive, accurate and up-up-date documentation for all integration projects Providing transparent and timely reporting on integration progress, risks and issue resolutions 4. Effective Communication & Collaboration Clear and consistent communication keeping internal and external stakeholders informed Proactive cross functional collaboration to resolve any blockers efficiently. 5. Adaptability and Problem Solving Ability to handle dynamic and evolving project requirements with minimal disruption to timelines or outcomes Proactive identification of integration blockers and risks and ownership of its resolutions Key Skills and Competencies Proven track record of successfully managing large projects (API based) in the payment industry. Experience of working directly with merchants, payment providers and business across different regions Proficient and deep understanding in API testing tools (e.g. Postman, Swagger..) Basic knowledge of SQL. Skilled in log analysis, with a strong ability to troubleshoot complex issues. Excellent communication skills for technical and non-technical audiences Self-motivated and able to thrive in fast-paced, often ambiguous environments with frequent changes. Comfortable working with colleagues across different time zones and in cross-functional teams. Strong technical project management skills to oversee and prioritize multiple projects/initiatives Quick learner with strong analytical and problem-solving skills for new technologies. Deep understanding of payment industry standards, ideally local payment methods, and compliance requirements. Qualifications Degree in Technology/Engineering or a related field. (preferred) 6+ years of experience in technical project management, solutions engineering or integration management ideally in a fintech, payments environment
