Lead Delivery Manager (Payments)

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

ROLE TITLE: Lead Delivery Manager

DEPARTMENT: Operations

ROLE PURPOSE

The Lead Delivery Manager will own the strategic direction, execution, and management of various payment programs. This role owns the technical and operational relationship with payments issuers like Digital Wallets, Banking Schemes, Mobile Carriers and leads the technical scoping and integration of their payment solutions into Boku Payments platform.

You will be a leader playing a significant role in aligning different cross functional teams, resolving conflicts and coming up with solutions, providing guidance and taking complete ownership of the delivery.

This is not only a highly externally focused role, but also one that is pivotal to internal teams serving as the payment solution expert for the markets covered. If you thrive in a fast-paced, constantly challenging environment, we’d love to talk with you.

RESPONSIBILITIES

Lead Delivery Manager responsibilities will be as listed below

• Program Leadership

  : Lead and drive forward strategically important and complex programs and initiatives that span across multiple teams.

• Cross-Functional Collaboration:

  Partner with product, engineering, commercial, regulatory and legal teams. Identify cross-team dependencies to incorporate them into the program planning process.

• Stakeholder Management:

  Must manage relationships with various stakeholders (technical & non-technical) to ensure the teams are working towards a common goal.

• Program Ownership

  : Ability to take decisions independently and owning the responsibility of the decision. Ability to take complete accountability of the project / program and guiding other team members.

• Strategic Planning

  : Ability to define the program's objectives, outline the scope, and develop a comprehensive plan that aligns with the organization’s strategic goal.

• Team Leadership and Coordination

  : They lead cross-functional teams, fostering collaboration among project managers, engineers, and other stakeholders to ensure cohesive effort and timely execution.

• Risk Management:

  Identifying potential risks and devising mitigation strategies is critical, ensuring the program remains on track despite unforeseen challenges.

• Quality Assurance

  : Overseeing the quality of deliverables, implementing quality control measures, and ensuring the final product meets the set standards and requirements.

• Continuous Improvement

  : Post-delivery, analyze project outcomes, identify areas for improvement, and integrate lessons learned into future projects.

• Business Acumen

  and the ability to support commercial and other cross functional team by providing required and anticipated inputs

MEASURES OF SUCCESS:

1. Timely Delivery of projects and Programs:

   Percentage of projects and programs delivered within the planned time.

2. Alignment with Organizational Goals:

   Programs deliver measurable outcomes that align with the organization’s strategic priorities.

3. Process Improvements

   : Identifying process gaps and introducing process improvements as and when required.

4. Conflict Resolution:

   Success in resolving conflicts and ensuring alignment among diverse teams and stakeholders.

5. Crisis Management:

   Effectiveness in navigating challenges or crises without significant impact on program delivery.

6. Operate as One

   : Foster collaboration across departments for a unified approach towards a program or a project.

7. Know the Impact

   : Ensure the solution delivered is scalable and in line with Boku’s roadmap to ensure both Boku and Boku’s merchants benefit in the long run.

8. Unleash Ingenuity

   : Identify innovative solutions to optimize processes to provide best of class solution to Boku’s merchant.

KEY SKILLS AND COMPETENCIES

• 15+ years of Program Management experience in a technical capacity required, preferably within payments industry
• Experience in Payments Products
• Strong leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Strategic thinker with the ability to align program objectives with company goals.
• Proficiency in program management software and tools.
• Leadership skill and experience in leading a team of Project Managers
• Strong project management skills, preferably with experience in system integration in payments domain
• Strong analytical and quantitative skills to gather insights from data to identify underlying issues.

QUALIFICATIONS

• Graduation in Technology / Engineering (Preferred)
• Project / Program Management Professional (Preferred)
• Scrum Master Certification (Preferred)