As an Associate Enterprise Monitoring Engineer , you are responsible to provide system operation monitoring support for Cloud customers and assuring the ongoing uninterrupted operation of the Cloud solution. The associate monitors the system performance for standard QAD performance SLAs and analyzes reported issues to help determine the next steps. Enterprise Monitor is responsible for the operation of monitoring tools and processes to enable proactive events and performance monitoring of critical enterprise IT services such as servers, QAD Application/RDBMS Services, network devices, operating systems, database engines, storage capacity, and applications across all IT service lines, for early identification and resolution of operational problems or other special conditions. This role is in a structured teaming environment, requiring continued learning and acquisition of product knowledge to maximize preparedness for any new issue. The Associate Technical Consultant plays an important role in the provisioning and delivery of services requested by Cloud and On-Premise customers and in ensuring the smooth conduct of Cloud Operations. What you ll do: Production Monitoring Non-Production Monitoring Special/Enterprise/manual monitoring. Begin weekends environments monitoring Monitor system performance for standard QAD performance SLAs as well as custom system monitoring per respective customer contracts or as directed by the Technical Service Delivery Lead; respond to alerts/messages coming out of tools. Notify immediately the Technical Service Delivery Team should any interruptions occur. Document issues in the production environment, resolving the issue whenever possible and escalating if necessary Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs). Understand the Cloud outage/impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery. Escalate alerts and investigate cases for trend and determine if case should be escalated further to SDC Leads. Perform basic performance reporting. Work with Release Foundation team for self healing analysis, automation, and analytics Assist team members (locally, globally and across teams). Document in detail all analysis and correspondences throughout the issue resolution process; provide proactive status updates to customers. Bachelors degree in Engineering/B.Tech/MCA/BSC IT/BSC Comp. Sci. 1 to 2 years of technical experience Knowledge of Linux, RDBMS (Progress, SQL, MariaDB) Proficiency in monitoring tools and platforms ( like Datadog, Nagi

Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description The Graduate Trainee will be under close supervision, performing Purchase to Pay (P2P) functions outlined below. This position ensures that vendor invoices are processed accurately and efficiently, disputes are resolved in a timely manner. The ideal candidate will have excellent organizational skills, attention to detail, and strong communication abilities to maintain effective relationships with clients and internal teams. Note: The role will be on a hybrid model and will require the employee to work from our Mumbai office (Goregaon) 2-3 days a week. What You Will Do Invoice Processing & Credits- Review & enter invoices received from vendors in the system with 100% accuracy. Responsible for vendor queries and responding to them in a timely manner. Vendor Payments - Assist vendor payments. Vendor & PO Setup Qualifications Education/Licenses: Bachelor’s degree in Finance or Business Administration Experience: 0-1 year Good spoken & written English skills Effective communication and problem-solving skills. Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set This is a remote position and applications are welcome from any location. About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less

The ERP Support Engineer plays a key role in delivering technical support for QAD and Progress products. This role focuses on providing effective solutions for customer-reported issues, managing technical inquiries, and ensuring seamless system operation through troubleshooting and resolution efforts. As a Support Engineer, you will engage with customers and partners via communication platforms such as CRM, telephone, email, and internet-based tools. Your responsibilities include diagnosing technical problems, resolving issues related to installations, upgrades, and configurations, and performing basic Progress DBA tasks under guidance. This position also involves documenting solutions and contributing to the organizations knowledge base to support continuous learning and team growth. You will work closely with senior team members, leveraging their expertise to improve your skills while ensuring timely and high-quality support delivery. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Sr. Functional Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization. Technical Support and Troubleshooting: Provide frontline technical support for QAD and Progress products, assisting with installations, configurations, upgrades, and troubleshooting. Diagnose and resolve basic technical issues, escalating complex cases to senior team members when required. Perform Progress DBA tasks under guidance, such as database monitoring, backups, and basic optimization. Incident Handling: Manage incoming support requests through ticketing systems and communication channels, ensuring accurate categorization and prioritization. Resolve issues within defined Service Level Agreements (SLAs), escalating unresolved incidents appropriately. Proactively identify patterns in incidents to suggest preventive measures and reduce repeat occurrences. Documentation and Knowledge Sharing: Maintain detailed and accurate documentation of troubleshooting steps, resolutions, and best practices for handled cases. Contribute to the organization s knowledge base by documenting verified solutions and reusable resources. Develop simple guides or FAQs to empower customers and internal teams with quick access to relevant information. Customer Engagement and Communication: Communicate regularly with customers to provide updates on issue resolution progress and next steps. Explain technical concepts clearly and concisely to ensure understanding by both technical and non-technical stakeholders. Foster trust and transparency with customers by demonstrating a proactive approach to addressing their concerns. Collaboration and Teamwork: Work closely with peers, team leads, and cross-functional teams, such as R&D and Product Management, to address escalated issues. Participate in team discussions to share knowledge, discuss challenges, and contribute to process improvements. Leverage expertise from senior team members and collaborate to ensure effective resolution of complex cases. Shift Coverage and Flexibility: Participate in shift rotations, weekend shifts, and on-call schedules to provide uninterrupted global support. Adapt to varying scheduling requirements to ensure timely assistance for customers across different time zones. Any Other Duties as Assigned: Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Education: A Bachelor s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Experience: 2+ years of releva

We are looking for a hands-on, people-first Manager to lead our Digital Commerce team. In this role, you ll balance technical depth with leadership guiding engineers, enhancing our CI/CD infrastructure, and ensuring timely delivery of scalable solutions. You ll cultivate a culture of ownership, drive performance, and ensure clear documentation for long-term team success. What You ll Do Lead & Develop Teams (30%) Mentor and grow a team of talented engineers, creating a culture of trust, collaboration, and accountability Set clear expectations, provide regular performance feedback, and support individual development plans Drive Technical Excellence (25%) Review and guide code primarily in Java (Spring MVC & Spring Boot), maintaining high standards for architecture, performance, and maintainability Assist in hands-on development when necessary and help make key architectural decisions Improve CI/CD & Engineering Operations (15%) Champion CI/CD best practices; own the health of our build, test, and deployment pipelines Collaborate with DevOps and QA to ensure stability and speed of delivery Resolve Issues & Guide Escalations (15%) Lead and support root-cause investigations of technical issues Ensure the team is unblocked by helping troubleshoot problems or involving the right experts from other teams Collaborate Across Teams (10%) What We re Looking For 6+ years of software engineering experience, with at least 2 years in a people management role Strong coding skills in Java, with hands-on experience using Spring Boot, Spring MVC, and MySQL Familiarity with LuceneSearch or other search engine technologies Experience leading teams through design, development, deployment, and production support Solid knowledge of CI/CD pipelines and agile development practices Exceptional problem-solving, communication, and collaboration skills Bonus Points Experience working with containerized deployments (Docker/Kubernetes) Exposure to cloud platforms (AWS, Azure, or GCP) Passion for mentoring and career development Prior experience improving team-wide documentation practices Partner with Product, QA, Operations, and cross-functional teams to align priorities and roadmaps Provide clear, timely updates to stakeholders on progress, risks, and trade-offs Strengthen Documentation & Knowledge Sharing (5%) Encourage engineers to document feature behavior, decisions, and integrations Contribute to and enforce standards for internal documentation to support onboarding and continuity Bachelor s degree in business, software engineering or computer science. Min 6 years in software development with a preference to coding or QA activities. Strong preference for experience with working with agile development concepts.

We are looking for a hands-on, people-first Manager to lead our Digital Commerce team. In this role, you ll balance technical depth with leadership guiding engineers, enhancing our CI/CD infrastructure, and ensuring timely delivery of scalable solutions. You ll cultivate a culture of ownership, drive performance, and ensure clear documentation for long-term team success. What You ll Do Lead & Develop Teams (30%) Mentor and grow a team of talented engineers, creating a culture of trust, collaboration, and accountability Set clear expectations, provide regular performance feedback, and support individual development plans Drive Technical Excellence (25%) Review and guide code primarily in Java (Spring MVC & Spring Boot), maintaining high standards for architecture, performance, and maintainability Assist in hands-on development when necessary and help make key architectural decisions Improve CI/CD & Engineering Operations (15%) Champion CI/CD best practices; own the health of our build, test, and deployment pipelines Collaborate with DevOps and QA to ensure stability and speed of delivery Resolve Issues & Guide Escalations (15%) Lead and support root-cause investigations of technical issues Ensure the team is unblocked by helping troubleshoot problems or involving the right experts from other teams Collaborate Across Teams (10%) What We re Looking For 6+ years of software engineering experience, with at least 2 years in a people management role Strong coding skills in Java, with hands-on experience using Spring Boot, Spring MVC, and MySQL Familiarity with LuceneSearch or other search engine technologies Experience leading teams through design, development, deployment, and production support Solid knowledge of CI/CD pipelines and agile development practices Exceptional problem-solving, communication, and collaboration skills Bonus Points Experience working with containerized deployments (Docker/Kubernetes) Exposure to cloud platforms (AWS, Azure, or GCP) Passion for mentoring and career development Prior experience improving team-wide documentation practices Partner with Product, QA, Operations, and cross-functional teams to align priorities and roadmaps Provide clear, timely updates to stakeholders on progress, risks, and trade-offs Strengthen Documentation & Knowledge Sharing (5%) Encourage engineers to document feature behavior, decisions, and integrations Contribute to and enforce standards for internal documentation to support onboarding and continuity Bachelor s degree in business, software engineering or computer science. Min 6 years in software development with a preference to coding or QA activities. Strong preference for experience with working with agile development concepts.

Organization Overview Company Description Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations Job Description Role Overview We are looking for a hands-on, people-first Manager to lead our Digital Commerce team. In this role, you’ll balance technical depth with leadership—guiding engineers, enhancing our CI/CD infrastructure, and ensuring timely delivery of scalable solutions. You’ll cultivate a culture of ownership, drive performance, and ensure clear documentation for long-term team success. What You’ll Do Lead & Develop Teams (30%) Mentor and grow a team of talented engineers, creating a culture of trust, collaboration, and accountability Set clear expectations, provide regular performance feedback, and support individual development plans Drive Technical Excellence (25%) Review and guide code primarily in Java (Spring MVC & Spring Boot), maintaining high standards for architecture, performance, and maintainability Assist in hands-on development when necessary and help make key architectural decisions Improve CI/CD & Engineering Operations (15%) Champion CI/CD best practices; own the health of our build, test, and deployment pipelines Collaborate with DevOps and QA to ensure stability and speed of delivery Resolve Issues & Guide Escalations (15%) Lead and support root-cause investigations of technical issues Ensure the team is unblocked by helping troubleshoot problems or involving the right experts from other teams Collaborate Across Teams (10%) Partner with Product, QA, Operations, and cross-functional teams to align priorities and roadmaps Provide clear, timely updates to stakeholders on progress, risks, and trade-offs Strengthen Documentation & Knowledge Sharing (5%) Encourage engineers to document feature behavior, decisions, and integrations Contribute to and enforce standards for internal documentation to support onboarding and continuity What We’re Looking For 6+ years of software engineering experience, with at least 2 years in a people management role Strong coding skills in Java, with hands-on experience using Spring Boot, Spring MVC, and MySQL Familiarity with LuceneSearch or other search engine technologies Experience leading teams through design, development, deployment, and production support Solid knowledge of CI/CD pipelines and agile development practices Exceptional problem-solving, communication, and collaboration skills Qualifications Bachelor’s degree in business, software engineering or computer science. Min 6 years in software development with a preference to coding or QA activities. Strong preference for experience with working with agile development concepts. People management skills, preferable in an international environment. Competent with all MS Office products, Confluence, JIRA. Coding experience is preferred. Management skills with experience in managing software product development projects. Good organizational, decision making and communication skills. Fluency in English. Bonus Points Experience working with containerized deployments (Docker/Kubernetes) Exposure to cloud platforms (AWS, Azure, or GCP) Passion for mentoring and career development Prior experience improving team-wide documentation practices Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less

The Collections focus specializes in the resolution of outstanding invoices and delinquent accounts. Works directly with clients. Audits and analyzes aging reports, tracking collection efforts and initiates outside collection approach for unresolved delinquent accounts. Responsible for the resolution and management of outstanding invoices and delinquent accounts. Works directly with clients to negotiate payment terms consistent with company practices. Interacts with sales support, customer service, and accounts receivable in reconciling accounts. Serves as the escalation point for customer payment disputes and makes recommendations for write-offs, account adjustments and reconciliation. Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts. Employees who perform routine tasks such as collection calls should be matched to Collections Support or Credit/Collections Support for employees supporting both credit and collections. Match employees who are responsible for evaluation of risk and the establishment of customer s credit limits to Credit. Bachelors degree in Accounting/Finance preferred. 4+ years in the Collections process. Experience in Shared Services of a multi-national company preferred. Expert in Google Sheet and other Google Suite, MS Excel. Knowledg

Role Overview We are looking for a hands-on, people-first Manager to lead our Digital Commerce team. In this role, you ll balance technical depth with leadership guiding engineers, enhancing our CI/CD infrastructure, and ensuring timely delivery of scalable solutions. You ll cultivate a culture of ownership, drive performance, and ensure clear documentation for long-term team success. What You ll Do Lead & Develop Teams (30%) Mentor and grow a team of talented engineers, creating a culture of trust, collaboration, and accountability Set clear expectations, provide regular performance feedback, and support individual development plans Drive Technical Excellence (25%) Review and guide code primarily in Java (Spring MVC & Spring Boot), maintaining high standards for architecture, performance, and maintainability Assist in hands-on development when necessary and help make key architectural decisions Improve CI/CD & Engineering Operations (15%) Champion CI/CD best practices; own the health of our build, test, and deployment pipelines Collaborate with DevOps and QA to ensure stability and speed of delivery Resolve Issues & Guide Escalations (15%) Lead and support root-cause investigations of technical issues Ensure the team is unblocked by helping troubleshoot problems or involving the right experts from other teams Collaborate Across Teams (10%) Partner with Product, QA, Operations, and cross-functional teams to align priorities and roadmaps Provide clear, timely updates to stakeholders on progress, risks, and trade-offs Strengthen Documentation & Knowledge Sharing (5%) Encourage engineers to document feature behavior, decisions, and integrations Contribute to and enforce standards for internal documentation to support onboarding and continuity What We re Looking For 6+ years of software engineering experience, with at least 2 years in a people management role Strong coding skills in Java, with hands-on experience using Spring Boot, Spring MVC, and MySQL Familiarity with LuceneSearch or other search engine technologies Experience leading teams through design, development, deployment, and production support Solid knowledge of CI/CD pipelines and agile development practices Exceptional problem-solving, communication, and collaboration skills Bachelor s degree in business, software engineering or computer science. Min 6 years in software development with a preference to coding or QA activities. Strong preference for experience with working with agile development concepts.

Organization Overview Company Description Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations Shift Timings: 10:00 PM IST to 07:00 AM IST Job Description The Senior Database Administrator (Sr DBA) / Team Lead DBA – Infrastructure / Cloud Operations will primarily focus on database administration, performance optimization, and system stability while also demonstrating leadership skills to guide and support team members. The ideal candidate will be highly skilled in database management, troubleshooting, and automation while contributing to process improvements and mentoring junior DBAs as needed. Database Administration & Performance Optimization Manage, maintain, and optimize QAD database environments, ensuring high availability and performance. Perform proactive monitoring and tuning of databases to enhance stability and efficiency. Implement automation and scripting for routine database tasks to improve efficiency and reduce manual interventions. Ensure database backup, recovery plans, and disaster recovery strategies are in place and tested regularly. Troubleshoot and resolve database-related issues, conducting root cause analysis to prevent recurrence. Stay updated with industry trends and advancements in database technologies, applying best practices to database administration. Technical Guidance & Collaboration Provide technical mentorship and guidance to junior DBAs and team members. Act as a point of escalation for complex database-related issues and high-impact incidents. Work closely with cloud operations and infrastructure teams to ensure seamless database integration and support. Participate in Change Advisory Board (CAB) meetings, offering insights and recommendations on database changes and optimizations. Collaborate with stakeholders to ensure database strategies align with business goals and operational needs. Leadership & Process Improvement Foster a collaborative and knowledge-sharing environment within the DBA team. Identify areas for process improvement and contribute to the enhancement of database management workflows. Support the team in meeting service level agreements (SLAs) and operational objectives. Assist in onboarding, training, and guiding new team members as needed. Adjust headcount or allocate additional resources based on workload and business priorities. Qualifications Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Experience: 8+ years of database administration experience, with exposure to leadership or mentoring responsibilities. Strong knowledge of Progress Database Administration, including best practices and performance tuning. Experience with Progress OE12 is preferred. Experience with QAD EE/AUX technology is a plus. Experience with SQL Server, MySQL, MariaDB, AWS RDS, and MongoDB. Strong skills in Linux and Windows operating systems. Proficient at scripting with Python, Bash, or similar languages for automation purposes. Familiarity with cloud platforms (AWS, Azure, GCP) is preferred. Leadership & Communication Ability to provide technical guidance and mentorship to junior team members. Strong analytical and problem-solving skills. Excellent verbal and written communication skills, with the ability to present technical concepts to non-technical audiences. Ability to work efficiently under high-stress conditions and manage multiple priorities Additional Requirements ITIL certification or equivalent experience in service management is preferred. Experience in ISO audit compliance and process improvement initiatives Must be available to work night shifts from 10:00 PM IST to 07:00 AM IST (12:30 PM to 09:30 PM EST/EDT) and participate in a rotational 24/7 DBA On Call support schedule as required. Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less

Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Job Description The Graduate Trainee will be under close supervision, performing Order To Cash functions outlined below. This position ensures that customer invoices are processed accurately and efficiently, disputes are resolved in a timely manner. The ideal candidate will have excellent organizational skills, attention to detail, and strong communication abilities to maintain effective relationships with clients and internal teams. Note: The role will be on a hybrid model and will require the employee to work from our Mumbai office (Goregaon) 2-3 days a week. This Position Will Require Prepare and issue accurate invoices to customers based on services rendered or products delivered. Verify billing data and resolve any discrepancies prior to invoicing. Ensure that all invoices are sent to customers on a timely basis. Maintain up-to-date billing records and ensure all customer information is accurate. Respond to customer inquiries about invoices and provide necessary documentation or adjustments. Handle billing adjustments, credits, or refunds as needed. Qualifications Education/Licenses: Bachelor’s degree in accounting, finance, or business administration Experience: 0-1 year Good spoken & written English skills Effective communication and problem-solving skills. Additional Information We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise. Opportunity to join a growing business, launching into its next phase of expansion and transformation The collaborative culture of smart and hard-working people who support one another to get the job done Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes. Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less

Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Job Description As an Associate Enterprise Monitoring Engineer , you are responsible to provide system operation monitoring support for Cloud customers and assuring the ongoing uninterrupted operation of the Cloud solution. The associate monitors the system performance for standard QAD performance SLAs and analyzes reported issues to help determine the next steps. Enterprise Monitor is responsible for the operation of monitoring tools and processes to enable proactive events and performance monitoring of critical enterprise IT services such as servers, QAD Application/RDBMS Services, network devices, operating systems, database engines, storage capacity, and applications across all IT service lines, for early identification and resolution of operational problems or other special conditions. This role is in a structured teaming environment, requiring continued learning and acquisition of product knowledge to maximize preparedness for any new issue. The Associate Technical Consultant plays an important role in the provisioning and delivery of services requested by Cloud and On-Premise customers and in ensuring the smooth conduct of Cloud Operations. What You’ll Do Production Monitoring Non-Production Monitoring Special/Enterprise/manual monitoring. Begin weekends environments monitoring Monitor system performance for standard QAD performance SLAs as well as custom system monitoring per respective customer contracts or as directed by the Technical Service Delivery Lead; respond to alerts/messages coming out of tools. Notify immediately the Technical Service Delivery Team should any interruptions occur. Document issues in the production environment, resolving the issue whenever possible and escalating if necessary Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs). Understand the Cloud outage/impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery. Escalate alerts and investigate cases for trend and determine if case should be escalated further to SDC Leads. Perform basic performance reporting. Work with Release Foundation team for self healing analysis, automation, and analytics Assist team members (locally, globally and across teams). Document in detail all analysis and correspondences throughout the issue resolution process; provide proactive status updates to customers. Qualifications Bachelor's degree in Engineering/B.Tech/MCA/BSC IT/BSC Comp. Sci. 1 to 2 years of technical experience Knowledge of Linux, RDBMS (Progress, SQL, MariaDB) Proficiency in monitoring tools and platforms ( like Datadog, Nagios, Zabbix, ICINGA, SolarWinds) and technical troubleshooting.. Understanding of Cloud Technologies (AWS, Azure, Google Cloud) and their monitoring capabilities Linux skills are a must. Should be well versed with RDBMS concepts and technical troubleshooting. Knowledge of or experience with relational database management systems, Java, Java Script, SQL, HTML5, HTML, XML, Open Source technologies. Knowledge of Progress is advantageous. Can also consider those coming in with some initial network or windows certification, some basic systems admin skills, applications backgrounds Excellent communication and problem solving skills. Knowledge of supporting QAD products and related technologies advantageous Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less

Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Job Description As an Associate Enterprise Monitoring Engineer , you are responsible to provide system operation monitoring support for Cloud customers and assuring the ongoing uninterrupted operation of the Cloud solution. The associate monitors the system performance for standard QAD performance SLAs and analyzes reported issues to help determine the next steps. Enterprise Monitor is responsible for the operation of monitoring tools and processes to enable proactive events and performance monitoring of critical enterprise IT services such as servers, QAD Application/RDBMS Services, network devices, operating systems, database engines, storage capacity, and applications across all IT service lines, for early identification and resolution of operational problems or other special conditions. This role is in a structured teaming environment, requiring continued learning and acquisition of product knowledge to maximize preparedness for any new issue. The Associate Technical Consultant plays an important role in the provisioning and delivery of services requested by Cloud and On-Premise customers and in ensuring the smooth conduct of Cloud Operations. What You’ll Do Production Monitoring Non-Production Monitoring Special/Enterprise/manual monitoring. Begin weekends environments monitoring Monitor system performance for standard QAD performance SLAs as well as custom system monitoring per respective customer contracts or as directed by the Technical Service Delivery Lead; respond to alerts/messages coming out of tools. Notify immediately the Technical Service Delivery Team should any interruptions occur. Document issues in the production environment, resolving the issue whenever possible and escalating if necessary Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs). Understand the Cloud outage/impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery. Escalate alerts and investigate cases for trend and determine if case should be escalated further to SDC Leads. Perform basic performance reporting. Work with Release Foundation team for self healing analysis, automation, and analytics Assist team members (locally, globally and across teams). Document in detail all analysis and correspondences throughout the issue resolution process; provide proactive status updates to customers. Qualifications Bachelor's degree in Engineering/B.Tech/MCA/BSC IT/BSC Comp. Sci. 1 to 2 years of technical experience Knowledge of Linux, RDBMS (Progress, SQL, MariaDB) Proficiency in monitoring tools and platforms ( like Datadog, Nagios, Zabbix, ICINGA, SolarWinds) and technical troubleshooting.. Understanding of Cloud Technologies (AWS, Azure, Google Cloud) and their monitoring capabilities Linux skills are a must. Should be well versed with RDBMS concepts and technical troubleshooting. Knowledge of or experience with relational database management systems, Java, Java Script, SQL, HTML5, HTML, XML, Open Source technologies. Knowledge of Progress is advantageous. Can also consider those coming in with some initial network or windows certification, some basic systems admin skills, applications backgrounds Excellent communication and problem solving skills. Knowledge of supporting QAD products and related technologies advantageous Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less

Role & responsibilities Invoice Processing & Credits- Review & enter invoices received from vendors in the system with 100% accuracy. Responsible for vendor queries and responding to them in a timely manner. Vendor Payments - Assist vendor payments. Vendor & PO Setup Preferred candidate profile Education/Licenses: Bachelors degree in Finance or Business Administration Experience: 0-1 year Good spoken & written English skills Effective communication and problem-solving skills.

The Graduate Trainee will be under close supervision, performing Order To Cash functions outlined below. This position ensures that customer invoices are processed accurately and efficiently, disputes are resolved in a timely manner. The ideal candidate will have excellent organizational skills, attention to detail, and strong communication abilities to maintain effective relationships with clients and internal teams. Note: The role will be on a hybrid model and will require the employee to work from our Mumbai office (Goregaon) 2-3 days a week. This position will require: Prepare and issue accurate invoices to customers based on services rendered or products delivered. Verify billing data and resolve any discrepancies prior to invoicing. Ensure that all invoices are sent to customers on a timely basis. Maintain up-to-date billing records and ensure all customer information is accurate. Respond to customer inquiries about invoices and provide necessary documentation or adjustments. Handle billing adjustments, credits, or refunds as needed. Education/Licenses: Bachelor s degree in accounting, finance, or business administration Experience: 0-1 year Good spoken & written English skills Effective communication and problem-solving skills.

Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Job Description The Graduate Trainee will be under close supervision, performing Order To Cash functions outlined below. This position ensures that customer invoices are processed accurately and efficiently, disputes are resolved in a timely manner. The ideal candidate will have excellent organizational skills, attention to detail, and strong communication abilities to maintain effective relationships with clients and internal teams. Note: The role will be on a hybrid model and will require the employee to work from our Mumbai office (Goregaon) 2-3 days a week. This Position Will Require Prepare and issue accurate invoices to customers based on services rendered or products delivered. Verify billing data and resolve any discrepancies prior to invoicing. Ensure that all invoices are sent to customers on a timely basis. Maintain up-to-date billing records and ensure all customer information is accurate. Respond to customer inquiries about invoices and provide necessary documentation or adjustments. Handle billing adjustments, credits, or refunds as needed. Qualifications Education/Licenses: Bachelor’s degree in accounting, finance, or business administration Experience: 0-1 year Good spoken & written English skills Effective communication and problem-solving skills. Additional Information We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise. Opportunity to join a growing business, launching into its next phase of expansion and transformation The collaborative culture of smart and hard-working people who support one another to get the job done Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes. Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less

Role & responsibilities Prepare and issue accurate invoices to customers based on services rendered or products delivered. Verify billing data and resolve any discrepancies prior to invoicing. Ensure that all invoices are sent to customers on a timely basis. Maintain up-to-date billing records and ensure all customer information is accurate. Respond to customer inquiries about invoices and provide necessary documentation or adjustments. Handle billing adjustments, credits, or refunds as needed. Preferred candidate profile Education/Licenses: Bachelors degree in accounting, finance, or business administration Experience: 0-1 year Good spoken & written English skills Effective communication and problem-solving skills.

The Graduate Trainee will be under close supervision, performing Order To Cash functions outlined below. This position ensures that customer invoices are processed accurately and efficiently, disputes are resolved in a timely manner. The ideal candidate will have excellent organizational skills, attention to detail, and strong communication abilities to maintain effective relationships with clients and internal teams. Note: The role will be on a hybrid model and will require the employee to work from our Mumbai office (Goregaon) 2-3 days a week. This position will require: Prepare and issue accurate invoices to customers based on services rendered or products delivered. Verify billing data and resolve any discrepancies prior to invoicing. Ensure that all invoices are sent to customers on a timely basis. Maintain up-to-date billing records and ensure all customer information is accurate. Respond to customer inquiries about invoices and provide necessary documentation or adjustments. Handle billing adjustments, credits, or refunds as needed. Education/Licenses: Bachelor s degree in accounting, finance, or business administration Experience: 0-1 year Good spoken & written English skills Effective communication and problem-solving skills.

As an Associate Enterprise Monitoring Engineer , you are responsible to provide system operation monitoring support for Cloud customers and assuring the ongoing uninterrupted operation of the Cloud solution. The associate monitors the system performance for standard QAD performance SLAs and analyzes reported issues to help determine the next steps. Enterprise Monitor is responsible for the operation of monitoring tools and processes to enable proactive events and performance monitoring of critical enterprise IT services such as servers, QAD Application/RDBMS Services, network devices, operating systems, database engines, storage capacity, and applications across all IT service lines, for early identification and resolution of operational problems or other special conditions. This role is in a structured teaming environment, requiring continued learning and acquisition of product knowledge to maximize preparedness for any new issue. The Associate Technical Consultant plays an important role in the provisioning and delivery of services requested by Cloud and On-Premise customers and in ensuring the smooth conduct of Cloud Operations. What you ll do: Production Monitoring Non-Production Monitoring Special/Enterprise/manual monitoring. Begin weekends environments monitoring Monitor system performance for standard QAD performance SLAs as well as custom system monitoring per respective customer contracts or as directed by the Technical Service Delivery Lead; respond to alerts/messages coming out of tools. Notify immediately the Technical Service Delivery Team should any interruptions occur. Document issues in the production environment, resolving the issue whenever possible and escalating if necessary Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs). Understand the Cloud outage/impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery. Escalate alerts and investigate cases for trend and determine if case should be escalated further to SDC Leads. Perform basic performance reporting. Work with Release Foundation team for self healing analysis, automation, and analytics Assist team members (locally, globally and across teams). Document in detail all analysis and correspondences throughout the issue resolution process; provide proactive status updates to customers. Bachelors degree in Engineering/B.Tech/MCA/BSC IT/BSC Comp. Sci. 1 to 2 years of technical experience Knowledge of Linux, RDBMS (Progress, SQL, MariaDB) Proficiency in monitoring tools and platforms ( like Datado

As an Associate Enterprise Monitoring Engineer , you are responsible to provide system operation monitoring support for Cloud customers and assuring the ongoing uninterrupted operation of the Cloud solution. The associate monitors the system performance for standard QAD performance SLAs and analyzes reported issues to help determine the next steps. Enterprise Monitor is responsible for the operation of monitoring tools and processes to enable proactive events and performance monitoring of critical enterprise IT services such as servers, QAD Application/RDBMS Services, network devices, operating systems, database engines, storage capacity, and applications across all IT service lines, for early identification and resolution of operational problems or other special conditions. This role is in a structured teaming environment, requiring continued learning and acquisition of product knowledge to maximize preparedness for any new issue. The Associate Technical Consultant plays an important role in the provisioning and delivery of services requested by Cloud and On-Premise customers and in ensuring the smooth conduct of Cloud Operations. What you ll do: Production Monitoring Non-Production Monitoring Special/Enterprise/manual monitoring. Begin weekends environments monitoring Monitor system performance for standard QAD performance SLAs as well as custom system monitoring per respective customer contracts or as directed by the Technical Service Delivery Lead; respond to alerts/messages coming out of tools. Notify immediately the Technical Service Delivery Team should any interruptions occur. Document issues in the production environment, resolving the issue whenever possible and escalating if necessary Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs). Understand the Cloud outage/impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery. Escalate alerts and investigate cases for trend and determine if case should be escalated further to SDC Leads. Perform basic performance reporting. Work with Release Foundation team for self healing analysis, automation, and analytics Assist team members (locally, globally and across teams). Document in detail all analysis and correspondences throughout the issue resolution process; provide proactive status updates to customers. Bachelors degree in Engineering/B.Tech/MCA/BSC IT/BSC Comp. Sci. 1 to 2 years of technical experience Knowledge of Linux, RDBMS (Progress, SQL, MariaDB) Proficiency in monitoring tools and platforms ( like Datado

Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Job Description The Graduate Trainee will be under close supervision, performing Purchase to Pay (P2P) functions outlined below. This position ensures that vendor invoices are processed accurately and efficiently, disputes are resolved in a timely manner. The ideal candidate will have excellent organizational skills, attention to detail, and strong communication abilities to maintain effective relationships with clients and internal teams. Note: The role will be on a hybrid model and will require the employee to work from our Mumbai office (Goregaon) 2-3 days a week. What You Will Do Invoice Processing & Credits- Review & enter invoices received from vendors in the system with 100% accuracy. Responsible for vendor queries and responding to them in a timely manner. Vendor Payments - Assist vendor payments. Vendor & PO Setup Qualifications Education/Licenses: Bachelor’s degree in Finance or Business Administration Experience: 0-1 year Good spoken & written English skills Effective communication and problem-solving skills. Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set This is a remote position and applications are welcome from any location. About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less