Collections Analyst

Job Description

The Collections focus specializes in the resolution of outstanding invoices and delinquent accounts. Works directly with clients. Audits and analyzes aging reports, tracking collection efforts and initiates outside collection approach for unresolved delinquent accounts. Responsible for the resolution and management of outstanding invoices and delinquent accounts. Works directly with clients to negotiate payment terms consistent with company practices. Interacts with sales support, customer service, and accounts receivable in reconciling accounts. Serves as the escalation point for customer payment disputes and makes recommendations for write-offs, account adjustments and reconciliation. Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts. Employees who perform routine tasks such as collection calls should be matched to Collections Support or Credit/Collections Support for employees supporting both credit and collections. Match employees who are responsible for evaluation of risk and the establishment of customer s credit limits to Credit. Bachelors degree in Accounting/Finance preferred. 4+ years in the Collections process. Experience in Shared Services of a multi-national company preferred. Expert in Google Sheet and other Google Suite, MS Excel. Knowledg