340 O2C Jobs

We are seeking a highly skilled Oracle EBS Financial Functional Consultant with 8+ years of experience , specializing in th e Order-to-Cash (O2C) cycle and core financial modules . The ideal candidate will have hands-on expertise in Oracle Financials, strong accounting knowledge, and a proven track record in solutioning, configuration, and documentation. Key Responsibilities: Lead and support Oracle ERP implementations and en hancements in the O2C cycle. Configure and manage the General Ledger (GL) and Accounts Receivable (AR) modules. Define and maintain Subledger Accounting (SLA) rule setups. Perform process validation , documentation , and functional testing . Execute conversion activities and support data migration efforts. Collaborate with technical teams on interfaces and APIs . Provide functional input for solution design and process improvements . Work closely with stakeholders to gather requirements and deliver scalable solutions. Must-Have Skills: Strong experience in Order-to-Cash (O2C) processes Expertise in GL Module Proficiency in SLA Rule Setups Experience in Process Validation and Documentation Strong experience in AR Configurations Hands-on with Conversion Activities Solid Accounting Knowledge Strong Solutioning capabilities Familiarity with Interfaces/APIs

RTR || PTP || OTC Analyst Experience- 2-5 years RTR PTP OTC 2yrs+ exp-4.5 to 5 lpa PTP 5 Yrs exp + IC role - 8 lpa Immediate joiner location- Pune shweta- 9999309521 shwetaa.imaginators@gmail.com

AO - Business Operations Sr. Analyst The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization Business Support Team is responsible for overall contract setup and management support, account operations tracking, process compliance activities and client onboarding activities. The AO Operations Sr. Analyst/Sr. Analyst supports key processes for a portfolio of accounts reporting to the Operations Manager/Sr. Manager Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash. As part of daily production activities: - Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents. Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer Constant reduction of unbilled items Delivering upon the SLAs and KPIs of the team from production standpoint. Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis. Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint. Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process Technical Skills Proficient with MS office suite (MS Excel, MS outlook etc) Ability to use systems effectively for Projects/Time/Resource management and other functions Experience / Exposure on with SAP and Saleforce.com will be an added advantage Functional Skills 5 to 6 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred Resource who has strong process/Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead 1+ years of Operations or Back-office Support Services experience is preferred Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions. Management Skills Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA Core Competencies Effective People Management skills with experience of independent team handling for at least 1-3 years. Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team Using Leadership skills and change management for advocacy of organisational objectives Strong business acumen with ability to drive zero surprise operations and un-interrupted production. Using innovation and initiative as tools for driving process improvements . Driving a strong channel of communication for effective stakeholder management.

Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash. As part of daily production activities: - Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents. Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer Constant reduction of unbilled items Delivering upon the SLAs and KPIs of the team from production standpoint. Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis. Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint. Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process Technical Skills Proficient with MS office suite (MS Excel, MS outlook etc) Ability to use systems effectively for Projects/Time/Resource management and other functions Experience / Exposure on with SAP and Saleforce.com will be an added advantage Functional Skills 5 to 6 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred Resource who has strong process/Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead 1+ years of Operations or Back-office Support Services experience is preferred Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions. Management Skills Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA Core Competencies Effective People Management skills with experience of independent team handling for at least 1-3 years. Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team Using Leadership skills and change management for advocacy of organisational objectives Strong business acumen with ability to drive zero surprise operations and un-interrupted production. Using innovation and initiative as tools for driving process improvements . Driving a strong channel of communication for effective stakeholder management. Location Gurgaon/Bangalore NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Hi We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Overview Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. Job Description : 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust.

Required technical and professional expertise Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles. Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned. Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives. Proven experience in building and utilizing reports to analyze pertinent account information. Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements. Working knowledge to identify and implement action plans and process improvements with mentorship. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Ambitious individual who can work under their direction towards agreed targets/goals. Ability to work under tight timelines and have been part of change management initiatives. Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics. Enhance technical skills by attending educational workshops, reviewing publications, etc.

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As Process Analyst Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Order to Cash. Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts. Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements. Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As Process Analyst Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Order to Cash. Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts. Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements. Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.? ? You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.? ? Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.??? Your role and responsibilities As Process Analyst Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include:? Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Order to Cash. Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts. Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements. Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively.? Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork. ?

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Please Note: This posting is intended to collect candidate information for Halliburton s talent pool, and is not considered an application. By completing the candidate profile, recruiters will have visibility to your information in order to contact you for a future related job opportunity. In addition to providing your information on this posting, we encourage you to create a Job Alert within our career site. The Job Alert allows you to select search criteria for positions that match your interest(s). Once positions are posted that match your search criteria, you will receive an email notification. Job Duties Under general supervision, oversees the SAP process from sales order creation to preparation for delivery and invoicing. Insures accuracy of job related requisitions and communicates with service coordinator on sales order accuracy and secures sign off. Responsible for daily inventory commitment and reconciliation. Troubleshoots and resolves SAP order to cash issues. Create requisitions as required and supports processing and/or transfer of cost to a sales orders or mobile business unit (MBU). Create standing maintenance orders to assign sundry item cost to MBU. May serve as a backup on quote team for quotation creation. May serve as a backup to service coordinator for sale order creation. May perform scheduling of personnel and equipment in sales orders; reports on personnel utilization and equipment and maintains scheduling board. Skills are typically acquired through a high school diploma or similar education and 3 years as a Service Planner I. Must complete the basic intermediate order to cash training course. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in the quality improvement process. Qualifications Compensation Information Compensation is competitive and commensurate with experience. Location Opportunities may exist in multiple locations. Job Details Additional Locations for this position: Requisition Number: 198285 Experience Level: Experienced Hire Job Family: Engineering/Science/Technology PSL: Cementing Full Time / Part Time: Full Time

Number of Openings 1 ECMS ID in sourcing stage 528869 Assignment Duration Minimum 6 months Total Yrs. of Experience >= 8 yrs Relevant Yrs. of experience >= 4 yrs Detailed JD (Roles and Responsibilities) Strong Business processes and integration knowledge in S/4 HANA Embedded TMS Experience S/4 HANA TM 9.3 or higher Configure and maintain the relevant SAP TM components including documentation Good experience in configuration and customization across all areas of SAP TM like Order Management, Planning, Execution, Charge Calculation and Settlement Experience S/4 HANA TM 9.3 or higher. Strong knowledge and experience of Integration with PI and SD, MM, FICO Expertise in full life cycle implementation, configuration and testing Need to work closely with clients to understand their technical requirements and provide solutions. Expert knowledge on order to cash (OTC) processes. Minimum of 5 years of experience in SAP TM Experience/knowledge of the general industry or steel market/products/production process is an advantage ABAP skill is an added advantage Good ability to communicate at various levels. Ability to train other people. Synthesis spirit. Autonomous Experience working on Ticketing tools like Solution Manager (Solman), ServiceNow (Snow) handling Incidents, Change Requests, Problem Management for support projects Good written and verbal communication skills Good relationship management skills with the ability to align the people with organizational objectives Ability to act and operate independently to accomplish objectives Ability to work cooperatively and collaboratively with other functional streams, MM, SD & FICO Languages: English (fluent) Mandatory skills SAP TM Functional Desired/ Secondary skills SAP SD, SAP MM, SAP TM Technical Domain Transportation Logistics Max Vendor Rate in Per Day (Currency in relevance to work location) 15,000 INR/day Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc. Balaji Sudhir Thoota ( balajisudhir.thoota@infosys.com ) Work Location given in ECMS ID Offshore -India WFO/WFH/Hybrid WFO Hybrid WFO BG Check (Before OR After onboarding) Before Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO NO

Job_Description":" Kannanware Innovations is a fast-growing SAP Partner focused on delivering cutting-edge GROW with SAP S/4HANA Public Cloud and Office of the CFO services/ solutions to clients across APAC, E MEA and the USA . In just about four years, we have earned a reputation for excellence, having built a diverse portfolio of satisfied clients across multiple industries and geographies . Our strength lies in our passionate team of skilled functional and technical consultants who are committed to delivering impactful business transformations projects . Kannanware is committed to innovation, agility, and excellence \u2014 values that have helped us grow rapidly and earn the trust of our customers. As we scale our global footprint, we are looking for high-performing Business Growth Head to fuel the next phase of our growth. Role: Business Growth Head SAP Enterprise Solutions & Services Location: Chennai Job Description As a Business Growth Head SAP Enterprise Solutions & Services , you will be responsible for driving business growth by acquiring and expanding enterprise customers for SAP S/4HANA Public Cloud , Private Cloud , On Premise and ECC related services. You will work closely with our leadership team, marketing, solution architects, and delivery experts to identify opportunities, build executive relationships, and close high-impact deals across APAC , E MEA, and the USA. Responsibilities Develop and execute a sales strategy to achieve and exceed revenue targets across assigned geographies and verticals. Must maintain active relationship with SAP on Sell & Service partnership deals and always ensure the targets are met as per SAP\u2019s requirements in closing new deals. Identify , qualify, and close new business opportunities in SAP S/4HANA ERP and Office of the CFO solutions & services . Build strong relationships with CXO-level decision-makers and influence key stakeholders in target accounts. Lead end-to-end enterprise order to cash cycles, from lead generation , qualification to proposal, negotiation, closure , milestone Invoicing and payments . Collaborate with pre-sales and delivery teams to craft customized, compelling value propositions. Maintain an active pipeline of opportunities using CRM and report regularly on forecasts and progress. Represent Kannanware at industry events, conferences, and client meetings to enhance brand presence and thought leadership. Contribute to strategic planning, account segmentation, and partner/channel development initiatives Requirements Requirements Bachelors or masters degree in business , Engineering, or related field; MBA is a plus. Minimum 8+ years of proven experience in selling enterprise solutions and services especially SAP . Strong track record of exceeding sales targets and building long-term client relationships. Excellent understanding of enterprise buying behaviour and decision-making processes. Deep familiarity with ERP implementation, cloud solutions, and digital transformation initiatives. Experience selling into global clients across diverse industries. Outstanding communication, presentation, and negotiation skills.

Role & responsibilities The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash. As part of daily production activities: - Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents. Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer Constant reduction of unbilled items Delivering upon the SLAs and KPIs of the team from production standpoint. Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis. Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint. Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process Preferred candidate profile Technical Skills Proficient with MS office suite (MS Excel, MS outlook etc) Ability to use systems effectively for Projects/Time/Resource management and other functions Experience / Exposure on with SAP and Saleforce.com will be an added advantage Functional Skills 3 to 4 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/Order Management/AR is preferred. Master data management will be an added advantage Resource who has strong process/Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead 1+ years of Operations or Back-office Support Services experience is preferred Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions. Management Skills Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA Core Competencies Minimum 1-year experience at People Manager role for grade 7 and minimum 2 years experience at People Manager role for grade 8. Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team Using Leadership skills and change management for advocacy of organisational objectives Strong business acumen with ability to drive zero surprise operations and un-interrupted production. Using innovation and initiative as tools for driving process improvements. Driving a strong channel of communication for effective stakeholder management. Perks and benefits Best In Industry

The role is responsible for managing the overall O2C process for the assigned group of entities/ geography and assisting the Process Leader in managing service levels and governance of the O2C process. The role will report to the Process Leader- O2C. The role holder will be accountable for month-end reporting, managing process, preparing preliminary financial statements, and accounts receivable function. The role holders will lead a team of Process Analysts & provide management with detailed financial and account management reports for ongoing fiscal review, analysis and management. Your day-to-day work/ Key Responsibilities End to end O2C Process including receipts processing, provisioning, audits & Internal controls Manage monthly sub ledger reconciliations, review financial reports to identify and explain variances, and follow documentation & maintain accounting files. Ensure effective maintenance of customer ledger accounts Perform Accounts Receivable ledger closing, consolidation and month-end reports Prepares journal entries for accruals & Reserve for Doubtful Debts (RDD) Ensure timely and accurate processing of all receipts. Maintain all financial information and records. Ensure documentations are prepared in compliance with all related regulatory guidelines and applicable policies. Prepare all MIS reports as required from time to time Provide advice on collection trends, financial commitments and develop solutions to resolve accounting discrepancies and other financial issues. Provide technical support & advise along with performance coaching to Process Analysts Provide support to all internal and external audits as initiated from time to time Work in close collaboration with external service provider/outsource partner Lead all continuous improvement and optimization projects for O2C Responsible for performance delivery according to agreed SLAs, & KPIs in line with the Shared Service Centre standards and respective country norms We offer A stimulating and challenging job in an international and developing environment Opportunity to be part of an experienced and open-minded team Get an in-depth knowledge of best in class Finance processes We expect you to have Superior understanding of overall Finance & Accounting with strong exposure to O2C function Good Organizational and planning skills, including ability to: prioritize work, handle multiple tasks simultaneously, set goals and enforce deadlines, while maintaining flexibility to reassess and prioritize goals Experience with MS Office required and superior understanding of Finance systems/ERP Strong written and verbal communication and analytical skills Ability to challenge the standard/Status- Quo in order to secure accounting and improve processes. Open minded when it comes to changes. Academic & Work Profile bachelors degree with a specialization in accounting 8-13 years professional work experience in transactional processes (reporting & processing) Experience of working in a Manufacturing Set-up/ Exposure working in a Shared services Centre will be an added advantage.

JD Skill Set: 8+ years experience F &A domain with excellent communication skills Good understanding of ERP’s Like SAP/Oracle/Main frame applications/Service now Strong problem-solving abilities with Ability to diagnose and resolve basic Month-end reporting/reconciliation issues. Good communication skills, with the ability to effectively communicate to a variety of audiences. Job Description / Responsibilities: The role shall be able to demonstrate leadership skills which include delivery of services as per contract, staff management, query and escalation management and governance management for a contact centre. Provide leadership steer to the on-floor staff. Must have good domain knowledge, Responsible for efficiently managing finance tasks in F & A domain with in-depth knowledge of P2P, O2C and R2R and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve the company’s reputation and business. Responsibilities Independently managing and directing the daily activities of Service Desk operations. Staff planning on floor to manage volumes/forecasts. This includes schedule adherence, work force management (Break management), shift management and rotation of staff etc. on floor. Excellent F&A domain knowledge Helping/driving initiatives for standardisation of processes and reducing escalations and queries on floor. Ensuring delivery of Service Desk services to levels of performance detailed in SLAs and/or OLAs. Supervising, planning, and managing functions concerned with Service Desk operations Reporting/communicating Service Desk performance, issues, successes, and opportunities to the Leadership Team. Carrying out performance measurements, monitoring, and evaluation of entire team to improve efficiency. Conduct regular team meetings and one-on-one sessions with the teams. Monitor calls, perform quality checks and provide necessary feedback to the team. Manage overall performance of the Service Desk including quality function performance. Manage overall reporting and MIS. Ensure active engagement with key stakeholders/colleagues periodically. Generate and implement ideas to improve the overall performance of the process. Manage shifts and schedules for Service Desk team members. Collaborate with business team leaders. Well versed with developing and/or updating Service Desk standard operating procedures (SOPs). Partner with business managers and process owners to identify opportunities for process and service desk improvements. Work to improve existing Service Level Agreements (SLA’s).

Financial Accountant II (Finance transformation)- Chennai ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development The Financial Accountant II will work with the wider finance team and finance leadership team in driving the Group s integration and transformation objectives. This role will be key to working within the finance transformation team in identifying and supporting continuous improvement in policies and procedures across the accounting/financial reporting/business partnering group processes. This is an exciting opportunity for an ambitious Finance Accountant to join ICON s experienced and highly motivated finance team at an exciting time for the organization. The individual will play a key role in leading change across the finance organization and delivering key strategic alignment transformation projects. What you will be doing: Supporting finance leadership in the development, implementation and continuous improvement of systems, initiatives and processes. Collaboration within the wider finance organization in the integration of acquisition targets into the group finance structure. Working with interdisciplinary teams to develop and implement group strategy and projects (finance, IT, legal, tax, treasury, HR). Supporting project management of significant change projects across all key finance disciplines. Supporting effective communication across finance in respect of key change projects. Preferably proficient in operating in and leading a strong SOX control environment and providing guidance and direction to the wider group finance team for continuous improvement. Your Profile: Strong communication and project management skills Aptitude or experience in finance process optimisation, automation and systems integrations an advantage. Experience in a range of finance disciplines including e.g. systems change, best practice reporting, P2P, order to cash and treasury processes. An aptitude to identify and lead development, implementation and continuous improvement of projects systems, initiatives and processes. A confident, decisive person with strong interpersonal skills An accomplished professional who is tenacious and determined An experienced high performing ACA, ACCA with minimum 2-4 years PQE Experience in PowerBI and other Business Intelligence tools would be an advantage. What ICON can offer you: Our success depends on the quality of our people. That s why we ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

What will you contribute? Reporting to the Finance Transformation IT Product Owner, the NetSuite Business Analyst will help guide the Finastra business to improve business processes and efficiency within our NetSuite platform. You will elicit, document and analyse requirements around business challenges, and then produce data-driven solutions. You will be the go-to person when it comes to communication between IT and business stakeholders to ensure all involved work together to attain the best results. This position is located in Bucharest and will be hybrid working with the expectation of being in the office at least one day per week. What we re looking for: Deep experience of NetSuite and the Order to Cash process. Agile development methodology. The ability to learn new things quickly and the understand stakeholders requirements. The ability to translate simple to complex user requirements into functional and actionable solutions within the NetSuite environment. Responsibilities & Deliverables: Your deliverables as a NetSuite Business Analyst will include, but are not limited to, the following: Document and evaluate existing as-is order to cash processes, anticipating requirements, and uncovering areas for improvement. Participates in software design meetings and analyzes user needs to determine technical requirements. Gather and documents all requirements - translating business owner needs into structured user stories that permit Coupa solution design, accurate build and effective change. Identify and documents opportunities for process optimisation, redesign, or new processes to reduce cost and improve customer satisfaction. Create and manage a backlog of well-formed user stories (requirements) and works closely with technical architects and developers on solution design. Create acceptance criteria and validate that solutions meet business needs through defining and coordinating testing. Initiate, plan, execute, monitor, and control Business Analysis activities on projects within agreed parameters of cost, time and quality. Track and ensure user stories are being developed and delivered on time, and within scope. Serve as a liaison between stakeholders and the development team. Deliver effective communication of your insights, user stories and plans to cross-functional team members and management. Work closely with Test leads on an appropriate test strategy and plan, and support all testing activity. Support in the updating, implementing, and maintaining of training documentation. Prioritizing initiatives based on business needs and requirements. Follow agreed Project Management governance and reporting principles. Other duties and projects as assigned. Required Skills and Experience 4+ years NetSuite Business Analyst experience on complex IT transformations . Excellent understanding of the Order to Cash and P2P Finance process. Should be able to write flow ability to create workflow & generating reports, creating saved search. Should have strong experience in NetSuite one world account configuration. Good understanding in AR/AP /CoA and inventory Should be able perform simple administrative tasks such as (Customer records / Forms / Segments / permissions and roles and CSV Imports. Excellent understanding of the Order to Cash Finance process. Good understanding and experience of Agile project management delivery and software development lifecycle. Ability to take a systematic and analytic approach to problem solving, whilst paying close attention to the detail. Ability to provide solutions to a variety of technical problems of moderate scope and complexity independently. Effective verbal and written communication skills with the ability to communicate concisely and clearly. Outstanding stakeholder management skills. Strong interpersonal and influencing skills. Proficiency with Microsoft Office and Jira applications. Ability to work independently or within a team environment and handle multiple projects simultaneously. Financial Services industry experience preferred. Job Location: Bangalore We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* ESG: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for . We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!

Review Sales Contracts Determine Performance Obligations, Allocations, and clauses that can change revenue recognition Work as a resource to our sales team to ensure there are no revenue recognition surprises Review preparer conclusions/Train as needed. Prepare monthly journal entries and provide monthly close deliverables as assigned Prepare monthly balance sheet reconciliations for the order to cash area Prepare quarterly reporting to support external disclosures, mgmt. reporting, audit & month end close requirements Perform variance analysis of key order to cash related ledger accounts Contribute to the global monthly/quarterly close processes in accordance with U.S. GAAP and SOX requirements Design, improve, automate, and document processes Maintain strong, foundational relationships with business partners and accounting peers to address accounting and operational needs. Lead or participate in adhoc projects as requested Consideration for privacy and security obligations You ve got what it takes if you have Bachelors degree+ 5+ years US GAAP 606 experience Must have strong critical thinking, problem solving, written, and verbal communication skills Excellent Excel/SQL skills Ability to prioritize and work with a sense of urgency Experience building new capabilities and process optimization Demonstrated ability to make recommendations and influence outcomes Strong communication skills Track record of achieving results with a strong sense of ownership and follow-through Excellent written and verbal communication skills in order to interact upward and cross functionally Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone anywhere to learn, grow and advance. To be better tomorrow than they are today.

Financial Accountant II (Finance transformation)- Chennai The Financial Accountant II will work with the wider finance team and finance leadership team in driving the Group s integration and transformation objectives. This role will be key to working within the finance transformation team in identifying and supporting continuous improvement in policies and procedures across the accounting/financial reporting/business partnering group processes. This is an exciting opportunity for an ambitious Finance Accountant to join ICON s experienced and highly motivated finance team at an exciting time for the organization. The individual will play a key role in leading change across the finance organization and delivering key strategic alignment transformation projects. What you will be doing: Supporting finance leadership in the development, implementation and continuous improvement of systems, initiatives and processes. Collaboration within the wider finance organization in the integration of acquisition targets into the group finance structure. Working with interdisciplinary teams to develop and implement group strategy and projects (finance, IT, legal, tax, treasury, HR). Supporting project management of significant change projects across all key finance disciplines. Supporting effective communication across finance in respect of key change projects. Preferably proficient in operating in and leading a strong SOX control environment and providing guidance and direction to the wider group finance team for continuous improvement. Your Profile: Strong communication and project management skills Aptitude or experience in finance process optimisation, automation and systems integrations an advantage. Experience in a range of finance disciplines including e.g. systems change, best practice reporting, P2P, order to cash and treasury processes. An aptitude to identify and lead development, implementation and continuous improvement of projects systems, initiatives and processes. A confident, decisive person with strong interpersonal skills An accomplished professional who is tenacious and determined An experienced high performing ACA, ACCA with minimum 2-4 years PQE Experience in PowerBI and other Business Intelligence tools would be an advantage. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Greetings we are looking for Order Management Specialist in Pune We are hirring for the following profiles 1) OTC Executive - Salary upto 6lpa 2) PTP Executive - Salary upto 6lpa 3) RTR Executive - Salary upto 6lpa Roles and Responsibilities *Basic experience of 2 year supply chain, order management, Quote creation/validation, sales order entry, Purchasing etc. *Experience in SAP CRM Preferred skills. *We seek people with distinctive academic credentials, strategic thinking, superior problem - solving skills and a strong professional track record of results. *Within the C2R IT, you will be expected to enable best in class IT solutions for our Finance and Order to Cash business processes and in addition Working Days -5(24/7 Rotational Shifts) Salary upto 6LPA Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/clien Undertake product trainings to stay current with product features, changes and update Enroll in product specific and any other trainings per client requirements/recommendatio Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/clien Undertake product trainings to stay current with product features, changes and update Enroll in product specific and any other trainings per client requirements/recommendatio Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/clien Undertake product trainings to stay current with product features, changes and update Enroll in product specific and any other trainings per client requirements/recommendatio Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/clien Undertake product trainings to stay current with product features, changes and update Enroll in product specific and any other trainings per client requirements/recommendatio Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

Netsuite technical 5+ Years experience in Scripting and functional process like O2C, P2P and Data Migration. Customize and configure NetSuite ERP modules. Develop SuiteScripts for automation and workflows. Collaborate with finance and operations teams to gather requirements. Support NetSuite integrations using REST/SOAP APIs. Troubleshoot issues and provide ongoing support.