Collections Analyst

The position involves monitoring the billing mailbox, highlighting, and escalating cases as necessary. You will be responsible for generating and maintaining aging reports for review by senior team members. Keeping accurate records of client interactions and updating contact details when needed will be part of your routine tasks. Additionally, you will be preparing dunning emails to clients for overdue accounts and managing the uploading of invoices into a 3rd party platform when required. Applying cash received in the bank to the corresponding open invoices will also be a key responsibility. You will need to meet individual cash collection targets as set by management and maintain overdue accounts within acceptable thresholds. To qualify for this role, you should have a high school diploma or equivalent; college coursework in finance or business is preferred. A minimum of 2 years of experience in collections or accounts receivable is required. Strong written and verbal communication skills in English are essential. Proficiency in MS Office is a must, and experience with Oracle would be advantageous. Basic knowledge of accounting principles is also necessary. The ideal candidate should possess strong organizational skills, the ability to multitask and prioritize in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy. Problem-solving skills and a customer-focused/service mindset are important. You should be able to escalate cases to Team Leads effectively and work both independently and collaboratively within a team environment, fostering positive working relationships. A commitment to fostering a quality-driven, inclusive workplace culture is expected. A positive, proactive, and adaptable attitude is crucial. We recognize that not all candidates may fulfill every requirement listed above. If you believe you can still bring value to the role despite having a slightly different experience, we encourage you to submit your application.,