Collections Analyst

POSITION SUMMARY Contact clients to follow up on overdue invoices and ensure timely payments. Address and resolve basic payment issues while maintaining positive client relationships. Monitoring the billing mailbox, highlighting & escalating cases as needed. Generate and maintain aging reports for review by senior team members. Maintain accurate records of client interactions and update contact details when appropriate. Prepare routine dunning emails to clients for overdue accounts. Identify and escalate payment discrepancies and risks to Team Leads. Manage and upload invoices into 3rd party platform when necessary. Applying cash received in the bank to the corresponding open invoices. Metrics Meet individual cash collection targets as designated by management. Maintain overdue accounts within acceptable thresholds. Address and resolve client requests impacting payments within agreed service levels. ‎ WHAT YOU'LL DO High school diploma or equivalent; college coursework in finance or business is a plus. 2+ years of experience in collections or accounts receivable. Excellent written and verbal communication skills (in English) Proficiency in MS Office. Experience with Oracle is a plus. Basic knowledge of accounting principles. Strong organizational skills, ability to multitask and prioritize in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy. Demonstrates problem-solving skills and a customer-focused / customer service mindset Ability to escalate cases to Team Leads effectively. Ability to work both independently and collaboratively within a team environment fostering positive working relationships Commitment to fostering a quality-driven, inclusive workplace culture. Positive, proactive, and adaptable attitude. ‎ WHAT YOU'LL NEED