Essential Duties: Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers. Guiding the team on how to get the most of out self-organization. Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks. Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment . Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving. Making sure team is focused on the sprint goals and PI objectives and support the team in achieving it Facilitating getting the work done without coercion, assigning, or dictating the work. Facilitating discussion, decision making, and conflict resolution. Assisting with internal and external communication, improving transparency, and radiating information. Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog. Providing all support to the team using a servant leadership style whenever possible, and leading by example. Proficient in Agile Metrices and able to coach team in gauging the deliveries. Required Skills/Experience: Total 6-8 years of IT industry experience Experience in playing the Scrum Master role for at least two year for a software development team that was diligently applying Scrum principles, practices, and theory. u202F Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. Knowledge of various techniques of doing Scrum events. Able to perform as an individual contributor. Excellent communication and mentoring skills. Experienced in collaboration and coordination with multiple agile teams Any Agile Toolset expertise Preferred Skills/Experience: Experience is playing the Scrum Master role for at least two years for a software development team that was diligently applying Scrum principles, practices, and theory.u202F(Adjust based on your necessity) Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc. Certified Scrum Master Certification Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games. Applicable knowledge of the technologies used by the team. Experience working in Jira We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at . As a Senior Cloud Security Analyst , you will play a critical role in ensuring the security and compliance of our cloud infrastructure. Youu2019ll collaborate with cross-functional teams to design, implement, and maintain robust security measures across our cloud platforms. Your expertise will be instrumental in safeguarding our systems, data, and applications. You will assist in the wider operational activities including but not limited to validating and addressing identified security risks, Data Security, SOC1/SOC2 Audits, Client Audits, security certifications, vulnerability testing and support management teams during security incident events. You should be confident and capable of explaining the risk and remediation positions for threats as part of the global security incident management process related to cloud security. Duties & Responsibilities Cloud Security Posture Management (CSPM): Drive remediation of open security risks. Collaborate with the Information Security and compliance team to develop global cloud security architecture and maturity standards. Evaluate and respond to alerts and events from security tools, fine-tuning configurations to minimize False positives. Develop event response documentation and processes for the Security Operations Center. Work closely with Cloud Operations teams to define and implement security standards and best practices. Maintain documentation and diagrams for security tools, system environments, and cloud operations. Host Configuration Management: Conduct regular scans of host configurations to identify configuration violations and ensure compliance with security policies and CIS Benchmarks. Develop and implement remediation plans for identified violations. Collaborate with IT and DevOps teams to ensure secure configurations are maintained. Cloud Workload Protection: Perform vulnerability assessment on container images and containerized environments using industry standard tools. Identify, assess, assign, and report vulnerabilities throughout the container lifecycle. Work with development teams to ensure vulnerabilities are addressed in a timely manner. Implement security controls and best practices for container orchestration platforms. Combine security assessment tools with automation to proactively identify and remediate vulnerabilities. Collaborate with functional-area architects and security specialists to ensure adequate controls are in place. Incident Response Monitoring: Monitor and analyze security logs and events. Respond promptly to security incidents, investigating and containing threats. Work within a DevOps security model to automate incident response. Serve as a subject matter expert (SME) for security tools and processes. Position Requirements: Bacheloru2019s or Masteru2019s degree in Computer Science, Engineering, Information Security, or similar boot camp certifications. Relevant certifications (e.g., AWS, CISSP, CCSP, CISM, GSEC) are highly desirable. Proven experience in cloud security, vulnerability management, and/or incident response. Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud-optional). Familiarity with security assessment tools (e.g. Host Configuration Management, Cloud Security Posture Management (CSPM), cloud native tools, Vulnerability scanners, etc). Experience with developing and managing software application(s), API's, or cloud infrastructure Familiarity with one to many programing languages and infrastructure as Code (IAC) Ability to collaborate effectively with cross-functional global teams. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and u201CTop 100 Company for Remote Jobsu201D 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Our teamu2019s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) An associate (HRO Processing Assistant II )is responsible for ensuring we deliver timely and accurate information to all participants. Associate should identify process improvements by identifying issues, process delays, and quality problems and recommend solutions. Should work with the Leads and others to resolve participant issues. (RESPONSIBILITIES) Understands and contributes positively to meeting client SLAu2019s, PGu2019s. Maintain internal & client defined quality scores. Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards. Ensuring proper documentation and follow-ups and follow SOPu2019s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures. Take complete ownership of self-learning & development. Ability to work in a fast-paced environment with short deadlines. Able to practice logical reasoning and critical thinking. (REQUIREMENTS) Bacheloru2019s degree in B.Com, B.A, BBA(No Full time MBA/MCA/B Tech/BE/B Ed) 2-4 years of work experience. Excellent verbal and written communication skills. Can work evening/night shifts as per business requirement Basic computer knowledge (MS-Office, Excel) Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Our teamu2019s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) The Associate (HRO Processing Assistant II ) is responsible for ensuring timely delivery and providing accurate information to all participants. Team Member should possess good learning agility and shows flexibility as per the business needs. Collaborating with other team members to achieve individual and team goals. (RESPONSIBILITIES) Ensuring proper documentation and following standard operating procedure. Ensure completion of aligned work timely and with accuracy. Able to practice logical reasoning and critical thinking. Able to comprehend and deliver Shows flexibility to adapt to the changing needs of the business Participation in training sessions, presentations and meetings Contribution to the smooth operations and in day-to-day duties Alignment to process as per business requirement. (REQUIREMENTS) Bacheloru2019s degree in B.Com, B.A, BBA, BSc(No Full time MBA/MCA/B Tech/BE/B Ed) 2-4 years of work experience Good verbal and written communication skills. Work morning/evening as per business requirement Basic computer knowledge (MS-Office, Excel) Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and u201CTop 100 Company for Remote Jobsu201D 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at . Learning and Development Manager Job Title: Learning and Development Manager Job Summary: We are looking for a skilled Learning and Development Manager / Facilitator to join our team. This role involves planning, developing, managing and facilitating new and existing training programs that support employee development and organizational growth, including but not limited to stakeholder collaboration, needs scoping / analysis, and alignment for deliverables with the broader Talent Development team. Key Responsibilities: Design, develop, and implement effective new and current training programs and materials in alignment and consistent with Global Talent Development. Facilitate engaging training sessions for employees at various levels, in various formats (online, virtual instructor-led, and classroom) with attention and sensitivity to culturally specific learning preferences and needs. Assess training needs through surveys, interviews, and consultations with managers. Monitor and evaluate the effectiveness of training programs and make necessary adjustments. Provide coaching and support to team and employees to enhance their skills and performance. Collaborate with HR and other departments to ensure training aligns with organizational goals. Stay current with industry trends and incorporate best practices into training programs. Role model and support Alightu2019s learning culture. Qualifications: Bachelor's degree in HR, or a related field. Minimum of 10 years of experience in learning and development. Strong facilitation and presentation skills. Excellent communication and interpersonal skills. Ability to assess training needs and develop appropriate solutions. Proficiency in using learning management systems and other training tools. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and u201CTop 100 Company for Remote Jobsu201D 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at . Learning and Development Manager Job Title: Learning and Development Manager Job Summary: We are looking for a skilled Learning and Development Manager / Facilitator to join our team. This role involves planning, developing, managing and facilitating new and existing training programs that support employee development and organizational growth, including but not limited to stakeholder collaboration, needs scoping / analysis, and alignment for deliverables with the broader Talent Development team. Key Responsibilities: Design, develop, and implement effective new and current training programs and materials in alignment and consistent with Global Talent Development. Facilitate engaging training sessions for employees at various levels, in various formats (online, virtual instructor-led, and classroom) with attention and sensitivity to culturally specific learning preferences and needs. Assess training needs through surveys, interviews, and consultations with managers. Monitor and evaluate the effectiveness of training programs and make necessary adjustments. Provide coaching and support to team and employees to enhance their skills and performance. Collaborate with HR and other departments to ensure training aligns with organizational goals. Stay current with industry trends and incorporate best practices into training programs. Role model and support Alightu2019s learning culture. Qualifications: Bachelor's degree in HR, or a related field. Minimum of 10 years of experience in learning and development. Strong facilitation and presentation skills. Excellent communication and interpersonal skills. Ability to assess training needs and develop appropriate solutions. Proficiency in using learning management systems and other training tools. Alight requires all virtual interviews to be conducted on video. Benefits We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at . Senior Manager - Learning and Development Job Summary: We are seeking a dynamic and experienced Senior Learning and Development Manager / Facilitator to lead our L&D initiatives. This role involves designing, implementing, and facilitating current and new, advanced training programs that enhance employee skills and drive organizational success. Key Responsibilities: Develop and execute comprehensive learning strategies aligned with business goals and in direct alignment with Global Talent Development. Lead the design and delivery of high-impact training programs, workshops, and seminars. Facilitate engaging and interactive training sessions for senior leaders and employees. Evaluate the effectiveness of training programs and make continuous improvements. Manage a team of L&D professionals, providing mentorship and guidance. Collaborate with stakeholders to identify training needs and develop customized solutions. Stay updated with industry trends and best practices in learning and development. Qualifications: Bachelor's degree in Human Resources,or related field Master's preferred. Minimum of 14 + years of experience in learning and development, with at least 5 years in a managerial role. Proven track record of designing and delivering successful training programs. Excellent facilitation, communication, and leadership skills. Strong analytical and problem-solving abilities. Ability to work collaboratively and influence stakeholders at all levels. Alight requires all virtual interviews to be conducted on video. Benefits We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Associate u2013 Learning & Development Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at . Job Description Associate u2013 Learning & Development This role will play a key role in supporting the design, coordination, and implementation of training programs that enhance employee skills, performance, and engagement across the organization. This role requires strong communication, organization, and stakeholder management skills, with a passion for fostering continuous learning and professional development Key Responsibilities: Assist in the planning and execution of learning and development initiatives across departments. Coordinate logistics for training sessions including scheduling, room bookings, materials preparation, and communications. Maintain and update training records, reports, and documentation using Learning Management Systems (LMS) or other internal tools. Support the development of training content, presentations, and learning materials in collaboration with subject matter experts. Track and analyze feedback from training sessions to identify areas for improvement. Partner with internal teams and external vendors to organize learning programs, webinars, and workshops. Help drive engagement in learning initiatives by creating awareness and communication campaigns. Ensure all L&D activities align with organizational goals and compliance requirements Requirements: Bacheloru2019s degree in Human Resources, Business, Psychology, or related field. Minimum 2 years of experience in Learning and Development or HR-related roles. Familiarity with Learning Management Systems is an advantage. Strong interpersonal and communication skills. Excellent organizational and time-management abilities. Ability to work independently and collaboratively within a team. Proficient in Microsoft Office (Word, Excel, PowerPoint). Experience working in a corporate or multinational environment. Exposure to e-learning development tools is a plus. Certification in training, facilitation, or instructional design is desirable. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and u201CTop 100 Company for Remote Jobsu201D 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Our teamu2019s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Associate u2013 Customer Service (T2) The Associate - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreementsu2019 and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 100% of production time to be spent logged in on calls Answer calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLAu2019s & targets Adheres to Customer Service Attendance & Accountability policies Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOPu2019s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 2 - 4 years for International Customer Service u201CVoiceu201D Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at . Alight is seeking a skilled Production Support Leadu202F who will oversee a team, ensuring production systems are stable and performant, by managing incidents, coordinating tasks, and ensuring SLAs are met, while also leading in process improvements and team development.u202F Qualifications: BE/ B. Tech degree in Computer Science, Engineering or a related subject Role Expectations: The individual is expected to help facilitate and lead the technical troubleshooting calls of complex and highly visible technology incidents - ensuring maximum system availability, engaging the right teams and leaders from across the organization at the right time Review and prioritize work items in a dynamic environment to ensure Services meets and/or exceeds SLA . Collaborate with business and technology teams . Own and resolve issues escalated from business users . Manage and lead a team responsible for production support of all priority . Identify systemic client impacting issues and escalate to appropriate groups accordingly Use strong technical and operational skills to proactively identify and recommend opportunities, creating sound processes that will increase the efficiency and effectiveness of problem escalation, tracking, reporting and resolution Develop and maintain effective relationships with partners and third-party suppliers involved in the delivery and support of the digital platform . Provide management, administrative/technical support to project team and ensure program deliverables are met timely and efficiently Participate in technical discussions with Tech Lead, Architect and QA to ensure adequate level of details are captured Attend program/project-related status meetings to share relevant updates with Project Stake Holders and analyse variations and take corrective actions for the observed variations Develops and maintains availability, performance, and capacity metrics . Maintains high standards of software quality within the team by establishing good practices and habits. Excellent communication and interpersonal skills Strong work ethics, flexibility, proven attention to details and quality Highly motivated and willing to work in a rapidly evolving environment Other Skills Business Process Understanding, Analytical & Problem Solving, Interpersonal . Work closely with all product development squads to ensure that architectural standards and best practices are being followed consistently across all teams. Review and enhance application Run Books . Responsibility Areas: Team Leadership : Provide guidance, mentorship, and support to engineers working with MERN technologies. Project Management: Oversee project timelines, resource allocation, and task prioritization to ensure successful project delivery. Technical Oversight : Review code, architecture decisions and ensure adherence to best practices within the MERN stack. Collaboration : Foster collaboration between cross-functional teams, including developers, designers and product managers. Performance Management : Conduct performance evaluations, set goals and provide constructive feedback to team members. Stakeholder Communication : Communicate project updates, challenges and progress to stakeholders, including top management. Continuous Improvement : Identify opportunities for process improvements, innovations and knowledge sharing within the team. Risk Management: Identify and mitigate technical risks that may impact project delivery or product quality. Stay Updated: Keep abreast of the latest developments in technologies and industry trends to ensure the team remains competitive and innovative. Required Skills: 10+ years of total professional experience . 3 + years of experience in leading production sup port teams. Sound knowledge of Software Architecture and design patterns . Collaborate effectively with designers, developers and other stakeholders to achieve design objectives Knowledge of Cloud Architecture & Knowledge of cloud platforms (e.g., AWS, Azure) and DevOps practices. Strong debugging/diagnostic and analytical skills especially in a complex application stacks . Proven experience managing projects involving .Net , CRM, ETL, and Integrations. Provide technical guidance and support to development teams. Knowledge of Log monitoring tools, Alerts & Notifications, Service Now . Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and u201CTop 100 Company for Remote Jobsu201D 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. .