POSITION SUMMARY Contact clients to follow up on overdue invoices and ensure timely payments. Address and resolve basic payment issues while maintaining positive client relationships. Monitoring the billing mailbox, highlighting & escalating cases as needed. Generate and maintain aging reports for review by senior team members. Maintain accurate records of client interactions and update contact details when appropriate. Prepare routine dunning emails to clients for overdue accounts. Identify and escalate payment discrepancies and risks to Team Leads. Manage and upload invoices into 3rd party platform when necessary. Applying cash received in the bank to the corresponding open invoices. Metrics Meet individual cash collection targets as designated by management. Maintain overdue accounts within acceptable thresholds. Address and resolve client requests impacting payments within agreed service levels. WHAT YOU'LL DO High school diploma or equivalent; college coursework in finance or business is a plus. 2+ years of experience in collections or accounts receivable. Excellent written and verbal communication skills (in English) Proficiency in MS Office. Experience with Oracle is a plus. Basic knowledge of accounting principles. Strong organizational skills, ability to multitask and prioritize in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy. Demonstrates problem-solving skills and a customer-focused / customer service mindset Ability to escalate cases to Team Leads effectively. Ability to work both independently and collaboratively within a team environment fostering positive working relationships Commitment to fostering a quality-driven, inclusive workplace culture. Positive, proactive, and adaptable attitude. WHAT YOU'LL NEED
Position Summary Contact clients to follow up on overdue invoices and ensure timely payments. Address and resolve basic payment issues while maintaining positive client relationships. Monitoring the billing mailbox, highlighting & escalating cases as needed. Generate and maintain aging reports for review by senior team members. Maintain accurate records of client interactions and update contact details when appropriate. Prepare routine dunning emails to clients for overdue accounts. Identify and escalate payment discrepancies and risks to Team Leads. Manage and upload invoices into 3rd party platform when necessary. Applying cash received in the bank to the corresponding open invoices. Metrics Meet individual cash collection targets as designated by management. Maintain overdue accounts within acceptable thresholds. Address and resolve client requests impacting payments within agreed service levels. What You'll Do High school diploma or equivalent; college coursework in finance or business is a plus. 2+ years of experience in collections or accounts receivable. Excellent written and verbal communication skills (in English) Proficiency in MS Office. Experience with Oracle is a plus. Basic knowledge of accounting principles. Strong organizational skills, ability to multitask and prioritize in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy. Demonstrates problem-solving skills and a customer-focused / customer service mindset Ability to escalate cases to Team Leads effectively. Ability to work both independently and collaboratively within a team environment fostering positive working relationships Commitment to fostering a quality-driven, inclusive workplace culture. Positive, proactive, and adaptable attitude. What You'll Need We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application! Show more Show less
Position Summary We are looking for a customer-focused Support Services Specialist to join our team. This role is responsible for providing high-quality post-sales client support and driving a positive client experience. We handle client support related incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow up. What You'll Do Function as a subject matter expert in our system’s functionality and how customers use our software. Troubleshoot issues within the software to accurately identify root-cause through research, testing, and replicating issues reported with a focus on the tactical and strategic impact to the customer. Triage in-bound phone and e-mail support related issues. Manage Support Cases in the Customer Relationship Manager (CRM) Clearly communicate updates on case or resolution directly with customers in writing or via phone. Effectively prioritize and escalate tickets to Senior Support Services Specialists and above with detail and supporting documentation, ensuring that service level agreements are met. Collaborate with other upper levels of support and other TSA1 team members and on resolutions as necessary. Maintain Departmental Standards for Quality and Satisfaction Metrics Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization. What You'll Need Strong verbal & written communication skills to support the communication of technical solution(s) in a manner suitable for the customer. High attention to detail and accuracy Customer service orientation and problem-solving mindset Ability to work both independently and as part of a team Strong organizational and time-management abilities Ability to learn and work with CRM, ticketing, or case management systems Familiarity with service request or ticketing systems is an advantage
As a customer-focused Support Services Specialist, your main responsibility will be to provide high-quality post-sales client support, ensuring a positive client experience. You will handle incoming client support requests, troubleshoot issues within the software, and effectively communicate with customers to resolve their concerns. In this role, you will function as a subject matter expert in our systems functionality and troubleshoot issues to accurately identify root causes. You will manage support cases in the Customer Relationship Manager (CRM), triage inbound support-related inquiries, and prioritize and escalate tickets as needed to ensure service level agreements are met. Collaboration with other support team members will be essential in resolving complex issues, and you will act as a customer advocate to educate customers on system tools and increase utilization. Maintaining departmental standards for quality and satisfaction metrics will also be part of your responsibilities. To excel in this role, you should possess strong verbal and written communication skills, attention to detail, and a customer service orientation with a problem-solving mindset. You must be able to work independently as well as part of a team, exhibit strong organizational and time-management abilities, and be willing to learn and work with CRM and ticketing systems. Familiarity with service request or ticketing systems will be considered an advantage.,
The position involves monitoring the billing mailbox, highlighting, and escalating cases as necessary. You will be responsible for generating and maintaining aging reports for review by senior team members. Keeping accurate records of client interactions and updating contact details when needed will be part of your routine tasks. Additionally, you will be preparing dunning emails to clients for overdue accounts and managing the uploading of invoices into a 3rd party platform when required. Applying cash received in the bank to the corresponding open invoices will also be a key responsibility. You will need to meet individual cash collection targets as set by management and maintain overdue accounts within acceptable thresholds. To qualify for this role, you should have a high school diploma or equivalent; college coursework in finance or business is preferred. A minimum of 2 years of experience in collections or accounts receivable is required. Strong written and verbal communication skills in English are essential. Proficiency in MS Office is a must, and experience with Oracle would be advantageous. Basic knowledge of accounting principles is also necessary. The ideal candidate should possess strong organizational skills, the ability to multitask and prioritize in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy. Problem-solving skills and a customer-focused/service mindset are important. You should be able to escalate cases to Team Leads effectively and work both independently and collaboratively within a team environment, fostering positive working relationships. A commitment to fostering a quality-driven, inclusive workplace culture is expected. A positive, proactive, and adaptable attitude is crucial. We recognize that not all candidates may fulfill every requirement listed above. If you believe you can still bring value to the role despite having a slightly different experience, we encourage you to submit your application.,
Role Overview: As a customer-focused Support Services Specialist, your main responsibility will be to provide high-quality post-sales client support, ensuring a positive client experience. You will handle incoming client support requests, troubleshoot issues within the software, and effectively communicate with customers to resolve their concerns. In this role, you will function as a subject matter expert in our systems functionality and troubleshoot issues to accurately identify root causes. You will manage support cases in the Customer Relationship Manager (CRM), triage inbound support-related inquiries, and prioritize and escalate tickets as needed to ensure service level agreements are met. Collaboration with other support team members will be essential in resolving complex issues, and you will act as a customer advocate to educate customers on system tools and increase utilization. Maintaining departmental standards for quality and satisfaction metrics will also be part of your responsibilities. Key Responsibilities: - Provide high-quality post-sales client support to ensure a positive client experience - Handle incoming client support requests and troubleshoot issues within the software - Communicate effectively with customers to resolve their concerns - Act as a subject matter expert in systems functionality and accurately identify root causes of issues - Manage support cases in the Customer Relationship Manager (CRM) - Triage inbound support-related inquiries and prioritize and escalate tickets as needed - Collaborate with support team members to resolve complex issues - Act as a customer advocate to educate customers on system tools and increase utilization - Maintain departmental standards for quality and satisfaction metrics Qualifications Required: - Strong verbal and written communication skills - Attention to detail and a customer service orientation with a problem-solving mindset - Ability to work independently as well as part of a team - Strong organizational and time-management abilities - Willingness to learn and work with CRM and ticketing systems - Familiarity with service request or ticketing systems (considered an advantage),
POSITION SUMMARY About Veritone Hire Veritone Hire is revolutionizing the talent acquisition industry through the power of artificial intelligence. Our programmatic advertising solutions help the world's leading brands find, attract, and hire qualified candidates faster and more efficiently than ever before. By connecting disparate systems and leveraging data-driven insights, we optimize every stage of the hiring funnel. We are a team of innovators and problem-solvers dedicated to building the future of recruitment. The Role We are seeking a highly skilled and client-centric Senior Integrations Solutions Engineer/Architect to join our growing team. Reporting directly to the Director of Solutions Engineering, you will be the primary technical bridge between our clients, our sales team, and our product/engineering teams. You will be an integral part of our small but growing integrations hub in India, collaborating with local peers while working with a global team. You will be the subject matter expert responsible for designing sophisticated integration solutions that connect our clients' HR technology stacks with Veritone Hire's AI-driven programmatic advertising platform. Your success in this pre-sales role will be measured by your direct contribution to sales targets and by achieving high client satisfaction during the technical discovery process. By architecting the essential data workflows between Applicant Tracking Systems (ATS), job boards, and CRMs, your work will directly impact our ability to deliver targeted, efficient, and intelligent recruitment advertising. You will also drive internal prioritization and requirements for new ATS integrations. WHAT YOU'LL DO Collaborate and Consult: Partner closely with the sales team during the pre-sales cycle to provide technical expertise and build client confidence. Lead Technical Discovery: Conduct in-depth discovery sessions with prospective clients to understand their existing HR technology landscape, data flows, and key business challenges. Architect Solutions: Design robust, scalable, and elegant integration solutions that map client requirements to Veritone Hire's capabilities. This includes architecting complex data exchange workflows for job distribution, candidate data synchronization, and applicant status updates. Translate Complexity: Articulate and present complex technical solutions to a wide range of audiences, from client-side developers and IT managers to non-technical HR and talent acquisition leaders. Create Technical Documentation: Develop clear and comprehensive technical documentation, including solution diagrams, data flow maps, API specifications, and statements of work (SOWs) that outline the integration plan. Serve as the SME: Act as the go-to subject matter expert on HR Tech integrations, staying current with industry trends, new technologies (e.g., modern job board APIs, conversational AI agents, assessment platforms), and best practices. Collaborate with Internal Teams: Work with product and engineering teams to provide feedback from the field, helping to shape the future of our integration capabilities and product roadmap on integrations. WHAT YOU'LL NEED Required Qualifications Experience: 5+ years of experience in a client-facing technical role such as Solutions Engineer, Solutions Architect, Integration Consultant, or a similar position. HR Tech Expertise: A deep understanding of the HR technology ecosystem, particularly the role and function of Applicant Tracking Systems (ATS). Integration Acumen: Experience designing and troubleshooting data exchange workflows is essential. Strong, hands-on knowledge of modern integration patterns, APIs (REST, SOAP, etc.), webhooks, and common data formats (JSON, XML).. Exceptional Communication: Great verbal and written communication skills. You must be able to build relationships, explain complex ideas simply, and present with confidence and clarity. Problem-Solving Mindset: A natural curiosity and a passion for solving complex puzzles. You see technical challenges as opportunities to design creative and effective solutions. Self-Discipline: Proven ability to work effectively and autonomously in a remote setting, managing your time across different US time zones. Additional Qualifications Direct, hands-on experience integrating with major enterprise ATS platforms, particularly Workday, Oracle Recruiting Cloud (ORC), and Bullhorn . Experience working with HR integration platforms or middleware solutions (e.g., Kombo , Merge, Finch). A background in software development, professional services DB proficiency - Experience in MS SQL Server or PostgreSQL, is required for data retrieval, manipulation, and investigation tasks. Strong understanding of database design and query performance tuning is preferred. Familiarity with the programmatic advertising ecosystem (DSPs, Ad Exchanges, etc.).
POSITION SUMMARY We are seeking an experienced Software Implementation Manager to lead software deployment projects for our middle-market to small-enterprise clients. This role is integral to ensuring a seamless and positive implementation experience, fostering long-term client relationships, and driving customer success. You will collaborate with internal teams and clients to deliver dynamic, strategic implementation solutions. This position requires strong communication skills, technical expertise, business process acumen, and excellent organizational and time-management abilities to manage multiple projects effectively. Candidates must be available to work APAC hrs - local start time 3:30am WHAT YOU'LL DO Lead and oversee multiple simultaneous software implementation projects. Maintain and update project documentation, including timelines, key milestones, and status reports. Coordinate and lead client meetings and stakeholder engagements throughout project lifecycles. Follow Veritone Hire’s implementation methodology and best practices to ensure a seamless client experience. Adhere to project SLAs, documenting any timeline deviations and necessary adjustments. Identify, troubleshoot, and resolve implementation-related issues proactively. Perform quality assurance checks before delivering software setups or project deliverables to clients. Maintain consistent and transparent communication with all stakeholders, providing regular updates on project status, risks, and milestones. Develop and execute comprehensive project plans, updating them as needed to accommodate changes. Conduct training sessions for client administrators and end-users to drive software adoption. Oversee the setup and integration of third-party partner modules. Demonstrate expertise in Veritone Hire's products and services and stay updated on industry trends. Support beta testing for new software features and functionalities, providing valuable feedback to the product team. WHAT YOU'LL NEED 2-4 years of experience in a client-facing role, preferably in HR, Recruiting, or Project Management. Software project management experience preferred. A bachelor's degree is a plus. French language proficiency is a plus. Certifications such as PRINCE2, PMP, or LSSGB are a plus. Strong multi-tasking and time-management skills. Detail-oriented with the ability to synthesize complex information into key takeaways. Ability to adapt communication styles based on audience needs. Strong problem-solving and risk-mitigation skills. Ability to identify trends, analyze data, and apply insights to improve implementation strategies. A flexible and adaptive approach to project types and process improvements. Positive, professional attitude with a collaborative mindset. Capable of motivating, managing, and mentoring both internal and external stakeholders. Comfortable leading web conference meetings and webinars. Advanced MS Office Suite skills, including Project and/or Visio.