POSITION SUMMARY Contact clients to follow up on overdue invoices and ensure timely payments. Address and resolve basic payment issues while maintaining positive client relationships. Monitoring the billing mailbox, highlighting & escalating cases as needed. Generate and maintain aging reports for review by senior team members. Maintain accurate records of client interactions and update contact details when appropriate. Prepare routine dunning emails to clients for overdue accounts. Identify and escalate payment discrepancies and risks to Team Leads. Manage and upload invoices into 3rd party platform when necessary. Applying cash received in the bank to the corresponding open invoices. Metrics Meet individual cash collection targets as designated by management. Maintain overdue accounts within acceptable thresholds. Address and resolve client requests impacting payments within agreed service levels. WHAT YOU'LL DO High school diploma or equivalent; college coursework in finance or business is a plus. 2+ years of experience in collections or accounts receivable. Excellent written and verbal communication skills (in English) Proficiency in MS Office. Experience with Oracle is a plus. Basic knowledge of accounting principles. Strong organizational skills, ability to multitask and prioritize in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy. Demonstrates problem-solving skills and a customer-focused / customer service mindset Ability to escalate cases to Team Leads effectively. Ability to work both independently and collaboratively within a team environment fostering positive working relationships Commitment to fostering a quality-driven, inclusive workplace culture. Positive, proactive, and adaptable attitude. WHAT YOU'LL NEED
Position Summary Contact clients to follow up on overdue invoices and ensure timely payments. Address and resolve basic payment issues while maintaining positive client relationships. Monitoring the billing mailbox, highlighting & escalating cases as needed. Generate and maintain aging reports for review by senior team members. Maintain accurate records of client interactions and update contact details when appropriate. Prepare routine dunning emails to clients for overdue accounts. Identify and escalate payment discrepancies and risks to Team Leads. Manage and upload invoices into 3rd party platform when necessary. Applying cash received in the bank to the corresponding open invoices. Metrics Meet individual cash collection targets as designated by management. Maintain overdue accounts within acceptable thresholds. Address and resolve client requests impacting payments within agreed service levels. What You'll Do High school diploma or equivalent; college coursework in finance or business is a plus. 2+ years of experience in collections or accounts receivable. Excellent written and verbal communication skills (in English) Proficiency in MS Office. Experience with Oracle is a plus. Basic knowledge of accounting principles. Strong organizational skills, ability to multitask and prioritize in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy. Demonstrates problem-solving skills and a customer-focused / customer service mindset Ability to escalate cases to Team Leads effectively. Ability to work both independently and collaboratively within a team environment fostering positive working relationships Commitment to fostering a quality-driven, inclusive workplace culture. Positive, proactive, and adaptable attitude. What You'll Need We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application! Show more Show less
Position Summary We are looking for a customer-focused Support Services Specialist to join our team. This role is responsible for providing high-quality post-sales client support and driving a positive client experience. We handle client support related incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow up. What You'll Do Function as a subject matter expert in our system’s functionality and how customers use our software. Troubleshoot issues within the software to accurately identify root-cause through research, testing, and replicating issues reported with a focus on the tactical and strategic impact to the customer. Triage in-bound phone and e-mail support related issues. Manage Support Cases in the Customer Relationship Manager (CRM) Clearly communicate updates on case or resolution directly with customers in writing or via phone. Effectively prioritize and escalate tickets to Senior Support Services Specialists and above with detail and supporting documentation, ensuring that service level agreements are met. Collaborate with other upper levels of support and other TSA1 team members and on resolutions as necessary. Maintain Departmental Standards for Quality and Satisfaction Metrics Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization. What You'll Need Strong verbal & written communication skills to support the communication of technical solution(s) in a manner suitable for the customer. High attention to detail and accuracy Customer service orientation and problem-solving mindset Ability to work both independently and as part of a team Strong organizational and time-management abilities Ability to learn and work with CRM, ticketing, or case management systems Familiarity with service request or ticketing systems is an advantage
As a customer-focused Support Services Specialist, your main responsibility will be to provide high-quality post-sales client support, ensuring a positive client experience. You will handle incoming client support requests, troubleshoot issues within the software, and effectively communicate with customers to resolve their concerns. In this role, you will function as a subject matter expert in our systems functionality and troubleshoot issues to accurately identify root causes. You will manage support cases in the Customer Relationship Manager (CRM), triage inbound support-related inquiries, and prioritize and escalate tickets as needed to ensure service level agreements are met. Collaboration with other support team members will be essential in resolving complex issues, and you will act as a customer advocate to educate customers on system tools and increase utilization. Maintaining departmental standards for quality and satisfaction metrics will also be part of your responsibilities. To excel in this role, you should possess strong verbal and written communication skills, attention to detail, and a customer service orientation with a problem-solving mindset. You must be able to work independently as well as part of a team, exhibit strong organizational and time-management abilities, and be willing to learn and work with CRM and ticketing systems. Familiarity with service request or ticketing systems will be considered an advantage.,
The position involves monitoring the billing mailbox, highlighting, and escalating cases as necessary. You will be responsible for generating and maintaining aging reports for review by senior team members. Keeping accurate records of client interactions and updating contact details when needed will be part of your routine tasks. Additionally, you will be preparing dunning emails to clients for overdue accounts and managing the uploading of invoices into a 3rd party platform when required. Applying cash received in the bank to the corresponding open invoices will also be a key responsibility. You will need to meet individual cash collection targets as set by management and maintain overdue accounts within acceptable thresholds. To qualify for this role, you should have a high school diploma or equivalent; college coursework in finance or business is preferred. A minimum of 2 years of experience in collections or accounts receivable is required. Strong written and verbal communication skills in English are essential. Proficiency in MS Office is a must, and experience with Oracle would be advantageous. Basic knowledge of accounting principles is also necessary. The ideal candidate should possess strong organizational skills, the ability to multitask and prioritize in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy. Problem-solving skills and a customer-focused/service mindset are important. You should be able to escalate cases to Team Leads effectively and work both independently and collaboratively within a team environment, fostering positive working relationships. A commitment to fostering a quality-driven, inclusive workplace culture is expected. A positive, proactive, and adaptable attitude is crucial. We recognize that not all candidates may fulfill every requirement listed above. If you believe you can still bring value to the role despite having a slightly different experience, we encourage you to submit your application.,