Software Implementation Manager I

POSITION SUMMARY

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WHAT YOU'LL DO

• Lead and oversee multiple simultaneous software implementation projects.

• Maintain and update project documentation, including timelines, key milestones, and status reports.

• Coordinate and lead client meetings and stakeholder engagements throughout project lifecycles.

• Follow Veritone Hire’s implementation methodology and best practices to ensure a seamless client experience.

• Adhere to project SLAs, documenting any timeline deviations and necessary adjustments.

• Identify, troubleshoot, and resolve implementation-related issues proactively.

• Perform quality assurance checks before delivering software setups or project deliverables to clients.

• Maintain consistent and transparent communication with all stakeholders, providing regular updates on project status, risks, and milestones.

• Develop and execute comprehensive project plans, updating them as needed to accommodate changes.

• Conduct training sessions for client administrators and end-users to drive software adoption.

• Oversee the setup and integration of third-party partner modules.

• Demonstrate expertise in Veritone Hire's products and services and stay updated on industry trends.

• Support beta testing for new software features and functionalities, providing valuable feedback to the product team.

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WHAT YOU'LL NEED

• 2-4 years of experience in a client-facing role, preferably in HR, Recruiting, or Project Management.

• Software project management experience preferred.

• A bachelor's degree is a plus.

• French language proficiency is a plus.

• Certifications such as PRINCE2, PMP, or LSSGB are a plus.

• Strong multi-tasking and time-management skills.

• Detail-oriented with the ability to synthesize complex information into key takeaways.

• Ability to adapt communication styles based on audience needs.

• Strong problem-solving and risk-mitigation skills.

• Ability to identify trends, analyze data, and apply insights to improve implementation strategies.

• A flexible and adaptive approach to project types and process improvements.

• Positive, professional attitude with a collaborative mindset.

• Capable of motivating, managing, and mentoring both internal and external stakeholders.

• Comfortable leading web conference meetings and webinars.

• Advanced MS Office Suite skills, including Project and/or Visio.