Collections Analyst

**Job Description:** As a Billing Specialist, your role involves monitoring the billing mailbox, highlighting, and escalating cases as needed. You will be responsible for generating and maintaining aging reports for review by senior team members. Additionally, maintaining accurate records of client interactions and updating contact details when appropriate will be a key part of your responsibilities. You will also prepare routine dunning emails to clients for overdue accounts and manage the uploading of invoices into a 3rd party platform when necessary. Furthermore, applying cash received in the bank to the corresponding open invoices is crucial. **Key Responsibilities:** - Monitor the billing mailbox and escalate cases as required - Generate and maintain aging reports for senior team review - Maintain accurate client interaction records and update contact details - Prepare routine dunning emails for overdue accounts - Manage and upload invoices into 3rd party platform - Apply cash received in the bank to corresponding open invoices - Meet individual cash collection targets as designated by management - Maintain overdue accounts within acceptable thresholds **Qualifications Required:** - High school diploma or equivalent; college coursework in finance or business is a plus - 2+ years of experience in collections or accounts receivable - Excellent written and verbal communication skills in English - Proficiency in MS Office; experience with Oracle is a plus - Basic knowledge of accounting principles - Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment - Keen eye for detail and accuracy - Problem-solving skills with a customer-focused mindset - Ability to escalate cases effectively - Ability to work independently and collaboratively in a team environment - Commitment to fostering a quality-driven, inclusive workplace culture - Positive, proactive, and adaptable attitude *Note: The additional details of the company were not present in the provided job description.*,