Appdirect

AppDirect is seeking a Staff Application Security Engineer to join our Global Application Security Team. As the Staff Engineer, you will have the responsibility of ensuring the security and integrity of our SaaS platform. By collaborating with our talented Application Security and Engineering teams, you will play a crucial role in enhancing and maintaining a security engineering culture within our organization. If you are a driven and collaborative individual with a deep understanding of application security principles and devsecops, we invite you to join us at AppDirect and make a significant impact in securing our SaaS platform. What youll do and how youll have an impact Implement and enforce secure code principles (e.g., OWASP TOP 10) across all AppDirect products. Identify security gaps and vulnerabilities through SAST, DAST, SCA, penetration testing, code review. Participate in design and architecture reviews to provide security guidance and recommendations and help shift left the security activities at AppDirect. Conduct security reviews and code audits to identify vulnerabilities, propose remediation strategies and work with Engineering teams to lower the risk. Ensure end-to-end security of AppDirect Marketplace by hands-on testing, hypothesizing threats, helping development teams remediating risks upfront, and championing secure implementation efforts Evaluate and secure the CI/CD pipeline to ensure the safe and reliable delivery of products. Develop and deliver training programs to promote security awareness among developers and engineers. Work closely with Developers and Pipeline team to best secure the code and the tools used to deliver the product. Write Policies, Standards, Processes, Guidelines and help answering customer questionnaires. What were looking for At least 5 years of professional hands-on experience in application security Strong understanding of secure coding practices and knowledge of industry-standard frameworks such as OWASP TOP 10. Knowledge and experience working with one or more SAST, DAST, IAST, SCA and Fuzz testing tools; Experience with containerization technologies (e.g., Docker, Kubernetes) and securing containerized applications. Experience with CI/CD tools and pipelines (e.g., Jenkins, ArgoWorflows, etc.) and securing the delivery process. A strong foundation of security architecture, protocols, vulnerabilities, and countermeasures. Experience working with development, engineering, and architecture teams to ensure security best practices are followed. Experience with one or more programming languages and Frameworks including but not limited to: Java, JavaScript, React, NodeJS, Python. Strong analytical and problem-solving skills, with the ability to think outside the box and quickly adapt to new technologies. Ability to communicate effectively utilizing critical thinking skills, the ability to learn new concepts, and problem-solving as they arise. Self-motivated; able to work independently and aiming to lead a world wide team.

The Network Operations Center (NOC) Analyst Cloud is an active participant in incident and change management for managed Cloud services (Azure and/or AWS) and sites with circuits varying in size from T1s to DS3, which employ technologies such as AVPN, ADI, MPLS, Multilink T1s, Ethernet, Cellular and Broadband. The role relies on knowledge and understanding of monitoring and ticketing platforms to effectively troubleshoot and resolve issues. The NOC Analyst interacts regularly with and is an advocate for all customers with whom he/she is working and who have subscribed to AppDirects Managed Services. This position requires a strong customer focus and an ability to deal with different customer requirements and priorities. The successful candidate for this position will effectively utilize prior education and demonstrated work experience to make an immediate, independent contribution to the Network Operations Center team. The NOC is an integral part of AppDirects 24x7x365 operational environment. This position may require occasional shift rotation to cover holidays, weekends, and other normal scheduling requirements as needed to support the business. Flexibility to work any shift as needed is required. What youll do and how youll have an impact Own, triage, and resolve customer network, server, and Cloud (Azure/AWS) related trouble tickets to successful completion Detection, tracking, and restoration of customers connectivity via their data circuits, servers, services, etc. Remotely troubleshoot and configure WAN/LAN devices, including routers, firewalls, switches, load balancers, servers, etc. from various vendors Engage, escalate, and work with carriers and other 3rd parties when needed as part of service restoral Participate in incident command bridges, Hypercare, and major incidents when required Understand and use network monitoring tools such as Logic Monitor to assist in troubleshooting or analyzing network issues and performance Converse with technical and non-technical contacts depending on the situation. Perform effective ticket management including but not limited to queue management, timely ticket documentation, proper hand-off to other analysts, teams, 3rd parties, etc., communications to customers, ticket resolution Adhere to established Service Level Objectives and/or Service Level Agreements Work both autonomously and also as part of a team, assisting, when necessary, on identifying and diagnosing issues What were looking for Required Minimum of two (2) years of experience remotely supporting networking and server connectivity in managed services environments Operational knowledge of MS Azure or Amazon Web Services (AWS) Understanding of the OSI Model and TCP/IP protocols to troubleshoot issues remotely Demonstrable experience troubleshooting and resolving connectivity issues, errors, etc. in both networks and in server environments Knowledge of supporting virtual Windows and/or Linux servers and services with respect to connectivity, performance, application errors, etc. Knowledgeable with DNS, DHCP, SMTP, and other routing protocols Knowledge of network monitoring, alerting, and traffic capturing tools Must be conceptually familiar with security-related terms, and technologies, encryption, authentication, IPSec, VPN tunnels including GRE, and controlling traffic Ability to interact, communicate, and collaborate with internal/external customers, service providers, and field technicians Strong verbal communication and documentation skills Strong process improvement and customer-focused skills Preferred Large enterprise environment, Cloud, or telecommunications company experience preferred Awareness of Cloud tools such as CloudCheckr, orchestration, etc. Relevant technical certifications a plus, i.e., CCNA, MS Azure Fundamentals, AWS Cloud Practitioner, Network+, etc. Bachelor's degree in computer science, Information Systems, or a related discipline Experience working in a Managed Services organization a plus Experience with ServiceNow and monitoring tools such as Logic Monitor Possess or be working towards ITIL v3 or v4 Foundations Certification Experience in command line using Cisco, Juniper, PowerShell, Linux, or other relevant technologies.

Were looking for an NMS Systems and Tools Developer to own and evolve our LogicMonitor-based observability stack. Youll drive platform administration, custom LogicModule development, automation, and integrations that improve uptime, performance visibility, and incident response. What you'll do and how youll have an impact Administer LogicMonitor at scale: devices, groups, collectors, RBAC, maintenance windows, and alert deduplication Build visibility: design high-signal dashboards and reports for real-time performance, availability, and capacity Tune signal-to-noise: implement alert policies, thresholds, and escalation paths that reduce false positives Develop LogicModules: customize DataSources / EventSources / PropertySources for our environments and use cases Automate and integrate: build scripts and workflows (Python, PowerShell, Groovy, Bash); integrate with ITSM (e.g., ServiceNow) and other tools via API Ensure coverage: extend monitoring across on-prem, cloud, and hybrid (AWS, Azure, GCP) Partner and support: enable Network Ops, Product, Infra, Security, and Customer teams with best practices and tooling Govern and document: maintain standards, access controls, runbooks, and change documentation; track platform health and roadmap Continuously improve: stay current on LogicMonitor features and observability best practices; drive platform optimizations What were looking for 10+ years in NMS/observability administration and development, including 3+ years with LogicMonitor or a comparable platform Hands-on expertise with LogicMonitor: collectors, alerting/escalations, dashboards/reports, LogicModule development, and API usage Scripting for automation and integration: Python, PowerShell, Groovy, or Bash Solid foundation in networking (TCP/IP, routing, switching, VLANs, firewalls) and monitoring principles Experience monitoring cloud infrastructure (AWS, Azure, GCP) Bonus: exposure to Splunk, Nagios, SolarWinds, or similar tools Strong troubleshooting, analytical, and communication skills; able to work autonomously in a fast-paced, collaborative environment