19944 Incident Management Jobs - Page 29

Purpose/Objective Shift Manager Operations will lead and manage the operations team, overseeing the daily activities of the data centre. This role involves developing operational policies, ensuring compliance with standards, and supporting technology implementation, while also managing the operational budget and providing leadership during critical incidents. Key Responsibilities of Role Operational Management: Oversee day-to-day data centre operations, including monitoring, maintenance, and troubleshooting. Budget Management: Contribute to the development and management of the operational budget. Policy Development: Develop and implement policies and procedures to enhance operational effici...

Job Title: Service Desk Engineer (L1) Location: Kochi, India (Onsite) Permanent - Full Time About Us: Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the worlds largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience to delive...

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member s contributions and offers a supportive environment for career development. Come, stay, and grow with us. Job Description The ideal candidate will be responsible for the analysis, support, Monitoring, Continual Improvement of various Integrations, ap...

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Salesforce Sales Cloud Good to have skills : Salesforce DataMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer - Platform Administrator, you will work on large scale projects on Salesforce, collaborate with various teams to ensure seamless integration and functionality across platforms, contributing t...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsib...

About Us Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview ...

Respond to tickets in accordance with SLA guidelines Root cause analysis / Technical analysis. Incident management / Problem management. Record, track, and document the help desk request problem solving process including actions taken through to the final resolution Respond in timely manner to requests and issues Repair and replace equipment as needed. Provide onsite and remote support to end users. Create documentation for staff for training purposes.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software problems, ensuring that sy...

Develop end-to-end observability and AIOps architectures for large-scale enterprise environments. Define standards and best practices for monitoring, alerting, and automated remediation. Drive the deployment and integration of observability platforms and AIOps tools across hybrid and multi-cloud environments. Ensure seamless integration with ITSM, DevOps, and CI/CD pipelines. Evaluate emerging technologies in observability and AIOps to recommend strategic adoption. Design AI/ML-driven predictive analytics for proactive incident management and root cause analysis. Work closely with clients, operations, and business teams to align architecture with organizational goals. Mentor technical teams ...

Job Title: DevOps Lead - Google Cloud Platform (GCP) Experience: 6+ Location: Hyderabad Job Description: Strong experience in designing, implementing, and managing CI/CD pipelines for cloud-native and microservices-based applications on Google Cloud Platform (GCP). Hands-on experience in Infrastructure as Code (IaC) using Terraform to provision and manage cloud resources. Skilled in managing and configuring GCP services such as Compute Engine, GKE, Cloud Run, Cloud Functions, Cloud Storage, Pub/Sub, Cloud SQL, and BigQuery. Proficient in implementing and managing containerization (Docker) and orchestration using Kubernetes (GKE). Strong knowledge of monitoring, logging, and alerting using Cl...

Job Description Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis ...

Position Title: Team Leader Global Service Coordination Department: Global Service Operations / Service Coordination Location: Bengaluru, India Work Schedule: Including Night Shift (Supporting US & UK Business Hours) Working Days: Monday - Friday (24*5 Global Operations) Experience Required: 8 - 12 Years Position Overview:- The Team Leader Global Service Coordination is responsible for leading and managing end-to-end service coordination operations across global regions. This role oversees a high-performing team of Service Coordinators supporting Incidents, Service Requests, Change Management, Dispatch, Logistics, and Field Operations in a 24*7 enterprise environment. The position requires s...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. JOB RESPONSIBILITIES To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation,...

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team IT Process Manager Focus: IT Continuity Management (Remote) Full time, Bangalore, India Ready to make a difference in IT Continuity? If youre ready to step in, connect teams, and guide them through our IT Continuity process, we want you on our team! As an IT Process Manager Focus: IT Continuity Management, you will Manage our Global IT Continuity Management Process Further develop our IT Continuity Management Process (Process Design) Make sure the Continuity Management Process is running efficiently Own and maintain the Continuity Management documentation Act as the Continuity Management Product Owner ...

Baker Hughes is looking for Applications Engineer Automated Fluids Monitoring to join our team Roles and Responsibility Design, develop, and implement automated monitoring systems for fluid levels and pressure. Collaborate with cross-functional teams to identify and resolve issues related to fluid monitoring. Develop and maintain technical documentation for automated monitoring systems. Troubleshoot and optimize system performance for improved efficiency. Ensure compliance with industry standards and regulations. Provide technical support and training to operators and maintenance personnel. Disclaimer: This job description has been sourced from a public domain and may have been modified by N...

Celonis is looking for Head of Digital IT Service to join our team Roles and Responsibility Develop and implement comprehensive digital strategies to drive business growth. Lead and manage a team of IT professionals to deliver high-quality services. Collaborate with cross-functional teams to identify and prioritize project requirements. Design and implement process improvements to increase efficiency and productivity. Ensure compliance with industry standards and best practices. Analyze and resolve complex technical issues to minimize downtime and maximize uptime. Job Requirements Strong understanding of digital technologies and their applications. Excellent leadership and management skills....

Exotel is looking for SOC Manager to join our team Roles and Responsibility Manage and oversee the security operations center team for effective incident response and threat detection. Develop and implement comprehensive security strategies to protect against cyber threats. Collaborate with cross-functional teams to identify and mitigate potential security risks. Conduct regular security audits and risk assessments to ensure compliance with industry standards. Provide expert guidance on security best practices to junior team members. Stay up-to- with emerging trends and technologies in cybersecurity. Job Requirements Strong understanding of security operations, incident response, and threat ...

Airbnb is looking for Manager, Engineering Payments to join our team Roles and Responsibility Design and develop traction power systems for various projects. Conduct site visits to inspect and test traction power systems. Collaborate with cross-functional teams to ensure successful project execution. Develop and implement testing procedures for traction power systems. Troubleshoot issues with traction power systems and provide solutions. Ensure compliance with industry standards and regulations. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details direct...

As part of our ongoing commitment to physical security, we are seeking a skilled Physical Security Engineer to join our team and contribute to our mission of maintaining a safe and secure environment and committed to safeguarding our assets, employees, and visitors Additionally, the role involves providing exceptional customer support and handling security-related queries to ensure a secure and efficient environment This role will report directly to the Vice President of Physical Security In addition, this role will frequently be partnered with the Facilities, Technology, Compliance, and Internal Audit Teams The Day-to-day Responsibilities Include But Are Not Limited To Monitoring access con...

Provide expert IT support for R&I applications (ELN, LIMS, Lab data tools, Modeling and Simulation), ensuring their optimal performance and reliability Troubleshoot and resolve technical issues related to R&I applications Develop and maintain up to documentations (technical, operating documents, processes, procedures ) Manage incidents and work orders ticket following specified SLA, Coordinate with IT stakeholders, partners and suppliers, Provide trainings to end-users Participate in IT transformation projects (including systems evolutions, migration of applications to new environments, upgrade processes, ) ensuring minimal disruption to operations Reporting on platform activities & KPIs You...

Join our Team About this opportunity: Ericsson is hiring an Incident Manager with strong knowledge of Telecom Networks (2G/3G/4G/5G) to manage end-to-end P1/P2/P3 incidents and ensure minimal service disruption The role requires acting as the SPOC for all incidents, coordinating with technical teams, NOC, field staff, vendors, and service providers What you will do: Lead and drive high-priority incident bridges and ensure timely resolution within SLAmunicate incident up clearly to technical and business stakeholders Maintain accurate incident documentation in ITSM tools Conduct RCA, implement corrective actions, and support Problem Management Prepare incident reports, trend analysis, and sug...

Volvo Car Manufacturing Malaysia is looking for Salesforce Support Engineer to join our team Roles and Responsibility Troubleshoot and resolve complex technical issues related to Salesforce. Collaborate with cross-functional teams to identify and implement solutions. Develop and maintain documentation of technical processes and procedures. Provide timely and effective communication to customers regarding issue resolution. Analyze customer feedback and suggest improvements to the product or service. Stay up-to- with new features and releases of Salesforce products. Job Requirements Strong understanding of Salesforce architecture and functionality. Excellent problem-solving skills and attentio...

Merck Group is looking for Senior Analyst to join our team Roles and Responsibility Analyze complex data sets to identify trends and patterns. Develop and implement analytical models and techniques to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and execute research studies to test hypotheses and vali results. Communicate findings and recommendations to senior management. Stay up with industry trends and developments. Job Requirements Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in statistical analysis and data vi...

Roles & Responsibilities Assist with merchant onboarding, including collecting documents, performing KYC checks, VKYC, and enhanced due diligence (EDD) Support merchant account activations and process account change requests accurately and on time Perform underwriting of merchant websites and identify patterns of fraudulent merchants Collaborate with the Business Team to resolve queries and ensure smooth onboarding Identify opportunities to improve processes and suggest operational enhancements Maintain required turnaround times (TAT) as per SLAs and ensure accurate record-keeping Required Skills & Qualifications 01 year of experience in KYC, onboarding, or operations (internships included);...

Manage order lifecycle open orders, STOs, PO support and Ariba PO creation; create/manual ASN when required Coordinate inbound operations, warehouse activities and inventory control to maintain accurate stock and availability Create and execute repack plans (including repalletization and base stock checks) and coordinate with vendors/3PLs on repack stock Create FTLs and coordinate transport where needed; manage shipping documentation and IDoc resolution Review and Approving Draft documents, Shipping documents processing & dispatch Handle invoicing processes, blocked invoices, claims/non-physical disputes support month-end close activities Monitor performance & KPIs, prepare regular reports a...